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          Talcott Resolution Life and Annoity Insurance Comp has 1 locations, listed below.

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            Business ProfileTalcott Resolution Life and Annoity Insurance Comp

            Life Insurance

            Contact Information

            Nashville, TN 37230-5097

            Email this Business
            (844) 475-7024

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            Nashville, TN 37230-5097
            Email this Business
            BBB File Opened:
            3/3/2020
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: How to buy life insurance

            Customer Complaints

            10 Customer Complaints

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            Most Recent Customer Complaint

            07/03/2024

            Complaint Type:
            Billing Issues
            Status:
            BBB unable to locate business
            I have filed the same complaint with Talcott Resolution. Not sure which is correct.I received a letter dated April 16th stating that my insurance rate was increasing to $148.05 effective May 21, 2024. My husband received the same letter on the same day stating his would increase to ******. We agreed to this amount and on April 30th, 2024 both amounts were drafter from my checking account to cover the premium for May 2024. On May 30th 2024, the company tried to draft 2 payments for my policy and 2 payments for my husbands policy. Since there was not enough money to cover 2 payments for each policy, it resulted in only one transaction clearing for $296.10 for my policy and the other transaction being returned for insufficient funds. I also received a $15 fee because of this. I contacted the company on May 30th to find out why they were taking 2 payments for each policy. They explained that they draft the payments 30 days in advance but hey were not able to give me an explanation as to why duplicate payments were being drafted and said they did not see the transaction. I asked for the drafts to be stopped. On June 4th they took another payment for my husbands policy in the amount of $397.80 which was 2 payments. These payments between May 30th and June 4th were to cover the June preminum. I called again on June 10th to discuss the situation and was told they would put in a research request back on May 17th f9r my account and they started a new research request on my husbands account. We then received a letter dated June 14th confirming they did take duplicate payments in May. I called on June 21st to get an update and asked if they could stop the drafts from being taken. I was assured they would be. Fast forward to June 30th where $444.15 was taken from account and today, July 3rd, $596.80 was taken. So I called again and spoke with the escalation department who said they do not see the transactions but they will put in another request and escalate it.
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            Read 9 More Complaints

            Customer Reviews

            11 Customer Reviews

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            Most Recent Customer Review

            Juli T

            04/23/2024

            This company has the most inflexible and inefficient customer service I have ever encountered. I reported my husband's death from Alzheimers and was told I would receive a packet to complete and return to claim the life insurance. I recieved the packet 17 days later. I completed the packet and sent it with an official death certificate, as instructed, back to Tallcott. I called customer service to verify the address. The address included with the packet was incorrect. If I had used it, the packet would not have been delivered. I sent the packet at the post office by priority mail. After I got home, I realized I had left out some pages. Grief makes it difficult to function at times. I called customer service and after a lengthy phone call with intermittent holds, I was told I could not send the remaining pages but would have to wait from another packet that would take 7 to 20 days. I asked where the packet would be mailed from and I was told Clinton, Iowa. Iowa to Connecticut, 20 days? I then asked if the new packet could be faxed to *** and I could pick it up and fax it back. I was told yes, this could be done because I already sent the official death certificate. I gave the customer service agent the local *** fax number. He then told me it would take 24 to 48 hours to fax the packet to *** because it needed approval first. (Why would approval take 24 to 48 hrs?) The customer service agent is in the Phillipines. I was able to confirm this. This outsourcing makes life insurance claims cumbersome. The customer service agent is also sending a new packet as well as faxing one. My husband and I bought this policy in the 70's and paid our premiums. Can anything be done to get this company to shape up or are we powerless?
            Read 10 More Customer Reviews

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            BBB of Middle Tennessee

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