Customer ReviewsforTalcott Resolution Life and Annoity Insurance Comp

I agree with all of the reviews. I have my statement in front of me, clearly stating that the payment is not due until 8/1/24, but today's date is 7/25/24. My policy was originally with ******** ****, which was taken over by Talcott/Prudential, which has to be the MOST AWFUL INSURANCE I HAVE EVER DEALTH WITH. My statement says $906.25 is due as a quarterly payment by 8/1/24, but today they tell me that I owe $1012.15. WORD TO THE WISE: FILE YOUR COMPLAINT WITH THE FEDERAL TRADE COMMISSION, WHICH WILL LOOK FOR A PATTERN, AND WILL PROCEED WITH INVESTIGATION AND HOPEFULLY PROSECUTION WHEN THE COMPLAINTS BEGIN TO RACK UP

The WORST Company! Please, Please DO Not get insurance through this company

This company has the most inflexible and inefficient customer service I have ever encountered. I reported my husband's death from Alzheimers and was told I would receive a packet to complete and return to claim the life insurance. I recieved the packet 17 days later. I completed the packet and sent it with an official death certificate, as instructed, back to Tallcott. I called customer service to verify the address. The address included with the packet was incorrect. If I had used it, the packet would not have been delivered. I sent the packet at the post office by priority mail. After I got home, I realized I had left out some pages. Grief makes it difficult to function at times. I called customer service and after a lengthy phone call with intermittent holds, I was told I could not send the remaining pages but would have to wait from another packet that would take 7 to 20 days. I asked where the packet would be mailed from and I was told Clinton, Iowa. Iowa to Connecticut, 20 days? I then asked if the new packet could be faxed to *** and I could pick it up and fax it back. I was told yes, this could be done because I already sent the official death certificate. I gave the customer service agent the local *** fax number. He then told me it would take 24 to 48 hours to fax the packet to *** because it needed approval first. (Why would approval take 24 to 48 hrs?) The customer service agent is in the Phillipines. I was able to confirm this. This outsourcing makes life insurance claims cumbersome. The customer service agent is also sending a new packet as well as faxing one. My husband and I bought this policy in the 70's and paid our premiums. Can anything be done to get this company to shape up or are we powerless?

This has got to be the worst company ever to do business with.They will not help you with anything over the phone.that tell you to fill out forms one way, then you do that and they send you another letter telling you to fill it out a different way every time you fill it out it’s always a different way

I AGREED TO A 4 TIMES PREMIUM A YEar contract. They deem me late by 2 days. I paid them the original premium then they included another premium of 1. 5 times along with the original amounts That payment is a contract. I never agreed to 5 times. This is breaking the original contract. Anyone for a class action suit?

My mail to Talcott went to the p.o. box . No one can tell me where all that confidential info is. Very poor customer service, absurd no sense answers to my questions.

Talcott changed their address. We sent premium to address on bill and was returned over 30 days later as undeliverable. Life insurance was cancelled. Called to fix and got woman with poor English and very rude. Extremely frustrated customer. I ripped up check and will look elsewhere for life insurance. Less than zero rating.

Easy to invest, impossible to get your money out. Been working for 8 months to transfer the annuity to a company with a much better return and when it finally went through they charged me $5,000 in surrender and adjustment fees. This company is a total ripoff!

Terrible Company to work with. Getting information from them is impossible. My parents had a life insurance policy with this company for over 35 years. After my fathers passing I to this date have not been able to collect his life insurance money. They won't talk or give any information out over the phone. Everything has to be by mail, but the mail isn't coming to me and they won't tell me where its being sent? How can you do business this way??? They continue to come up with excuses and reasons why they cannot pay. Families are going through enough when they loose a loved one that I cannot believe you have to work this hard to get what you have paid for all these years. I would not recommend using this company.

Took a policy out in 1992. Have been paying on time premiums each month. I'm 86 now and they just increased my premium to 1 1/2 times which I cannot pay. I will have to drop this policy after paying into it for 30 years. This is elder abuse and I will be contacting a lawyer. Horrible company