Reviews
Customer Review Ratings
Average of 920 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBob J
Date: 04/04/2025
1 starBob J
Date: 04/04/2025
I can't say much for the food because I haven't tried it and hopefully won't need to. However, when I placed my order a link popped up that said I would receive a free solar lantern if I subscribed to their mailing list. The food came on schedule but, no lantern. When I called they said I needed to show them proof that I saw that popup. Who takes screenshots when ordering online??? So, they said I received a free gift. It was a coupon towards my next purchase... I felt like the kid in the Christmas Story movie when he received his special "Decoder Ring" and all it said was "Drink Your Ovaltine"! Now I get several emails a day and popups from them on many sites because I signed up. Time to delete my browser cookies and history... Right after this purchase, I was going to purchase one of their solar generators. I think I'll look online for a better deal...
4Patriots, LLC.
Date: 04/08/2025
Hello ******, I am so sorry to hear that you have a few discrepancies with what was ordered vs. what was received. Also, I am very sorry you were asked for proof of the advertised special. I can see how this can be inconvenient and frustrating. I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. I am sending you an email alongside this so we can speak directly. It should be coming out to you from “[email protected]”! I hope to hear back from you at your earliest convenience! Regards, Joey K. Customer Solutions Specialist 4PatriotsReview fromAngela H
Date: 04/03/2025
1 starAngela H
Date: 04/03/2025
Took advantage of their buy 1 get 2 free deal on the basic 72 hour emergency food pack. The first time I only ordered 2 because I wanted to verify the legitimacy. I paid shipping for each “deal” which was $14.95 each. They shipped them together and kept the extra shipping, which I let go, because I was still impressed with the value. Once receiving my food I was very excited and went back to order more! I ordered 6 packs this time which would come to 18 total bags. The website said I got free shipping since my order was over $100, I paid roughly $145. GREAT DEAL. I could finally build up our families stock pile!! Received my package yesterday and to my dismay only received 6 packs. I’ve been back and forth through email several times and just keep getting repeated script. “You didn’t order from the promotion you ordered the basic pack”. Granted, the basic pack IS what’s on the promotion. No difference at all. And they keep repeating that they only allow one promo per person. Also not true considering they sent the first 2 orders with no issue and pocketed the extra shipping. I even offered to pay an extra $89 ($14.95 shipping per pack) so that I could receive the remaining 12 packs I should have received. Again they tell me one promo per family, again not true. So now I’m out $150 with a tiny fraction of what I believed I was ordering. I DO NOT RECOMMEND 4PATRIOTS and their customer service is horrible, may as well be talking to a robot. Maybe it is. Who knows. Very un American and very much not family friendly. They in fact, do not care as they claim. On top of that, they ARE NOT made in the USA as stated on packaging. You can look it up yourself.4Patriots, LLC.
Date: 04/08/2025
Hello ******, I am so sorry to hear that you have a few discrepancies with what was ordered vs. what was received. Also, I am very sorry you have received inadequate service when trying to correct what was ordered vs. what was received. I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. I am sending you an email alongside this so we can speak directly. It should be coming out to you from “[email protected]”! I hope to hear back from you at your earliest convenience! Regards, Joey K. Customer Solutions Specialist 4PatriotsReview fromBarry S
Date: 02/24/2025
3 starsBarry S
Date: 02/24/2025
It took some time, but 4Patriots finally made it right. I had ordered two units from 4Patriots, but the Sidekick did not work at all. After bantering back and forth with emails, Joey, a customer service advocate, agreed to replace the Sidekick with a new Sidekick. Everything works as expected. Thank you Joey, for making it right!4Patriots, LLC.
Date: 02/25/2025
Thank you ***** for your most recent review. You are very welcome for the assistance. The pleasure was all mine. Regards, Joey K 4PatriotsReview fromDavid H
Date: 12/21/2024
1 starDavid H
Date: 12/21/2024
I bought a 2000X Patriot generator about a year and a 1/2 ago. I've been complaining about it since it was 9 or 10 months old and they've done nothing about it. So if I were you, I would not buy any generators from now. They are not what they say. They are let them just make food. They don't need to be making stuff like this.4Patriots, LLC.
Date: 12/26/2024
Hello *****, I am so sorry to hear that your Patriot Power Generator 2000X is not working as designed after only 18 months. We expect much more from the quality output of our survival gear. Therefore, I am very sorry you have had to go through multiple attempts at gaining assistance. I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. I am sending you an email alongside this so we can speak directly. It should be coming out to you from “[email protected]”! I hope to hear back from you at your earliest convenience! Regards, Joey K. Customer Solutions Specialist 4PatriotsReview fromDani W
Date: 11/25/2024
5 starsGood place to git your emergency food. And they are very quick in there deliver.Review fromDonald S
Date: 11/25/2024
5 starsALL ORDERS SHIP IN REASONABLE TIME, ARIVED UNDAMAGED, & COMPLEAT. i HAVE NOT HAD ANY ISSUES WITH ANY TRANSACTION WHEN DEALING WITH 4 PATRIOTS.Review fromDavid M
Date: 11/22/2024
1 starDavid M
Date: 11/22/2024
Do not order from 4patriots unless you want them to take your money and give you nothing. They shipped without sending a tracking number and package was left unattended and stolen. DON'T TRUST THEM TO SAFELY SEND YOUR PACKAGE! I ordered a one week food supply and was "given" another 2 weeks, for free. I was told that that they would email me a notification and a tracking number when my order shipped, and that I would get my order in 7 to 10 days. At eight days with no notice or tracking number I called them to inquire about my order. They informed me it had already been delivered 5 days ago and had a *** ** picture of it on my buildings steps. It was stolen. If they had sent me the tracking number I would have been there to get my package. They didn't. When I contacted them they blamed me for it getting stolen and basically said it wasn't their problem.4Patriots, LLC.
Date: 11/23/2024
Hello *****, I am so sorry to hear that you have a discrepancy with what was ordered vs. nothing being received. I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. I am sending you an email alongside this so we can speak directly. It should be coming out to you from “[email protected]”! I hope to hear back from you at your earliest convenience! Regards, Joey K. Customer Solutions Specialist 4PatriotsReview fromMichelle M
Date: 11/22/2024
5 starsI had to come back on and give a second review. Our generator stopped working after less than 100 uses. It was challenging to get anyone to respond, until I came here and stated my issue. Then, I got a response and a satisfactory resolution, to which I am very grateful. It is, however difficult to get help with their generators due to no one locally that will look at them. Is there any way, as a company, that you can offer more assistance for your high end products? These generators are a lot of money and if I hadn't found this platform to share my situation, I would have had a very expensive paperweight. Let me end with this. I am very satisfied with the end results of my situation. Thanks 4Patriots!!Review fromTodd D
Date: 11/21/2024
5 starsThey are a great company. They do what they say they will do. They have quality products at a fair price with great customer support and service. **** *******Review fromTricia K
Date: 11/20/2024
1 starTricia K
Date: 11/20/2024
I was only able to use my 4Patriots solar generator 3 days. On the 4th day, I smelled smoke and something was burning inside the generator. At this point, I can’t use the generator. I spent a lot of money purchasing the 1800 generator and solar panels. 4Patriots doesn’t have anyone to service the generator. When I called, all they offered was $150 off another expensive generator. It only had a one year warranty, and I never used it during that year. I have pictures of the inside of the generator with the mosfets burned. Different batch/lot numbers of mosfets were used. I was told that this could be why the generator burned. I’m very disappointed and feel scammed due to losing so much money.4Patriots, LLC.
Date: 11/21/2024
Hello ******, I am so sorry to hear that your Patriot Power Generator 1800 has become damaged without much use. This is not the customer service we want for anyone. I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. I am sending you an email alongside this so we can speak directly. It should be coming out to you from “[email protected]”! I hope to hear back from you at your earliest convenience! Regards, Joey K. Customer Solutions Specialist 4Patriots
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.