Complaintsfor4Patriots, LLC.

Online Retailer

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Customer Complaint:

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Initial Complaint
04/10/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought 4 chargers for 79. I receive 4 boxes on my porch, the 2 small ones are open due to improper taping and packaging. I did not open or inspectI did finally get ahold of someone 2-3 weeks later that told me my 4 chargers were in one of the small boxes. *******. I took 3 boxes ***** as I was told, did not accept delivery. No credit. Heavy package was to be picked up by **** NOT I was only able to talk to a person 1 time. Left very many messages to call back, not.Very many e-mails sent for inquiry, never a response. Website says they are too busy taking orders ( so dont bother them whilevthey are ripping people off) but they will get back to you. Not. Placed order for 4 chargers on Feb 6. They still have not picked up last box and have not credited my account. My credit card company cannot even get ahold of them. This fraudulant company needs to be stopped.
Business response
04/11/2024
Hello *******,
My name is ****** and I am the ***************** Coordinator here at 4Patriots! My apologies for the trouble. Your issue was brought to our attention so I wanted to personally reach out to do my best to provide a proper resolution.
Upon review of your order, it does show that a request has been submitted for a return box for the ************* Generator 2000X to be sent to you. We are sorry for the delay and it is due to our warehouse having a high amount of requests and are working quickly as possible to get them worked. Please allow up to 7 days for the return box to be mailed to you. I am happy to have return labels emailed to you for the return of any additional products. I have also sent an email to ******************************** Please reply to the email for further assistance.
Regards,
****************
***************** Coordinator
4Patriots

Customer response
04/12/2024
Not acceptable. This has been going on since Feb 6. I need for them to credit my cc immediately, as I cannot pay. If not, they need to pay all interest as well as correct my credit.
From the looks of the BBB record this company needs to be stopped until they take care of everyone they have ripped off. They take dollars and then never answer phone, or return phone calls or emails.
I cannot wait seven days, I cannot move the box on my porch, if they want to keep fooling around, fine but I need my CC zeroed out today. I am on SS , and 76 years old.
I have also filed with AG of Tennessee, ****** Consumer, and filed as Scam with ********* I will continue attempting to shut them down as this is outrageous.
Customer response
04/15/2024
****** said she had credited half the money to my CC. As of this AM, nothing has been credited. I need everything credited as they are the ones committing fraud, extortion whatever . They need to pay all interest as well as repair my credit score.
Business response
04/15/2024
Hello *******,
My name is ****** and I am the ***************** Coordinator here at 4Patriots! My apologies for the trouble. Your issue was brought to our attention so I wanted to personally reach out to do my best to provide a proper resolution.
The partial refund that was issued can take 7-10 days to receive back on your card. Once the ************* Generator 2000X is en route back to us, well initiate the refund process for the remaining amount. We deeply regret any inconvenience caused, including any associated interest charges. Regrettably, the handling of such charges will be managed by your credit card company. Rest assured, our responsibility lies solely in reimbursing the amount paid for your order.
Regards,
****************
***************** Coordinator
4Patriots

Customer response
04/19/2024
Business sent a new box Wednesday, it was repackaged the same day and picked up by ***** yesterday, I need an immediate return of my dollars. Response and pictures of box and ***** taking sent to ******.
Business response
04/22/2024
Dear *******,
Thank you for your reply.
The remainder of your refund was issued on April 19th. You have now been refunded the full amount of $3227.67.
If you have any other questions or concerns, please let us know.
Regards,

**************
Review Management Supervisor
4Patriots
Initial Complaint
04/04/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Did not order the Item and I want a refund.
Business response
04/05/2024
Hello *******,
My name is ****** and I am the ***************** Coordinator here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution.
I am so sorry for the delay in getting your order for the ************* Generator Expansion Platinum Upgrade cancelled and refunded. Upon further review of your order, I do see that you have been assisted by one of our representatives and your 3 payments of $461.18 have been refunded on 04/05/2024. Please allow 3-10 days to receive it back to your original form of payment. I have also sent an email to *******************************.
If you need any additional assistance, please reply to my email and I'll be happy to help you.
Regards
****************
***************** Coordinator
4Patriots
Initial Complaint
03/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I originally placed an order to your company on 10-21-23, and purchased the PP Generator 2000X for $3178.19, I then got an offer from you to add the expansion pack that would give us added power for $2156.56, on 10-23-23.I called to add the expansion pack and after 2 45-minute wait times I finally held my place in line to get a call back from you that never came. In order not to miss out I placed the order for the expansion pack. The next day I got a shipment from you that included a small battery pack and a packing slip showing order complete. Another call and spent another 60 minutes on hold.I called Discover and reported a scam and they put a hold on $3178.00. We finally got most of the order in Mid- December. I thought Discover had paid you for the merchandise but, in doing my year-end analysis of my spending I discovered that you have never been paid.On 3-25-24 I called only to get the same run around. I left a request for a call back. This morning I got a call from **************. Finally a call only to answer the phone and get a message that said this is 4 patriots responding to your vm, if you still need assistance, please call ************. On Monday I sent an email request to your help desk and waited on the phone for an additional 30 minutes hoping that someone would answer the call, nope. I went to chat, again waste of time. The person that was chatting with me would only tell me that there had been a chargeback on the account, and they could not help **** believe at this point I have no faith in this organization. I want the products returned and the rest of my money back. Even if I pay the amount owed to you I do not believe I could get support if I needed it.
Business response
04/02/2024
Hello ****,
My name is ***** and I am the ***************** Coordinator here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution.
I'm terribly sorry to hear that there was confusion surrounding your order for the ************* Generator 2000X and the Expansion Pack. I do see that there was a chargeback filed on the order. I am working directly with **************** to confirm that the chargeback has been resolved. I will provide detailed updates as I receive them and provide you with comprehensive updates as they become available.
I have also sent you an email from *******************************. I look forward to assisting you through this process.
Regards,
**************
***************** Coordinator
4Patriots
Customer response
04/03/2024

Complaint: 21500935

I am rejecting this response because:
**********************;<*******************> Tue, Apr 2, 4:11?PM (18 hours ago)

to 4P, me

Hello *****, it is great to finally have an opportunity to speak to someone. I can tell you the chargeback has not been resolved. You never got the money and at this point I am not going to release it. I have lost all faith in your company and do not feel I could get the service on the product I purchased as no one will answer the phone or return email communication. My wish is to return the merchandise and get the rest of my money back. It is in the original packaging and could be ready to go with a day's notice. We need the protection and will have to get it elsewhere since you do not have a service presence to aid your customers when they need it. I completely understand that it is hard to hire workers in today's market but I have managed to do so in my business and will continue to do so.
So that reason / excuse does not bear credibility with me any longer. I look forward to hearing from you so we can bring this to a final resolution for both of us.

Sincerely,

*************************

Sincerely,

**** And ***************************
Business response
04/05/2024
Hello ****,
We're terribly sorry for any trouble this has caused for you. I'm dedicated to resolve your concern as your satisfaction is my top priority. I will be happy to assist you with setting up the return of your products. Please be on the look out for an email from me. It will come from *******************************

Regards,
**************
Review Management Coordinator
4Patriots
Customer response
04/08/2024

Complaint: 21500935

I am rejecting this response because: ***** and I are still working to rectify the issue and we may keep the product depending on her response today.

Sincerely,

**** And ***************************
Business response
04/11/2024
Hello ****,
Thank you for your reply. I sent you a message yesterday regarding our resolution. If I can be of further assistance please let me know.

Regards,
**************
Review Management Coordinator
4Patriots
Customer response
04/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** And ***************************
Initial Complaint
03/24/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered 3 month supply. Received filthy totes with food packages that were not readable due to labeling being worn off. Contracted them, they had me do quite a bit of work to figure out what was missing . First in order to determine what was missing I had to survey each pack . Clean it, then organize it. The totes had to be cleaned out there was some powdery substance filled in them and all over the packets. Only one packet was actually broken but many were unreadable. They instructed me what to do and said they replace all the missing packets. They have not responded since. They also did substitutes for food packets by giving all the energy drink instead saying that is a substitute for food. In an emergency situation, I seriously doubt an energy drink will feed my children
Business response
03/26/2024
Hello *****,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble. I'm sorry to hear in which the manner your order arrived to you, so I wanted to personally reach out to do my best to provide a proper resolution. I will be happy to assist you further to get this resolved. I will be reaching out to you via email from *****************************.

Regards,

****************
***************** Team Lead
4Patriots
Initial Complaint
03/24/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went on the 4patriots web site and ordered the 72 hour emergency food supply and my bank statement says I was charged ****** It looks like they do this regularly according to their reviews this is a scam plain and simple.
Business response
03/26/2024
Hello ******,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble you encountered during the ordering process. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I will be reaching out to you by email via ***************************** to assist you with getting this taken care of. Again, I apologize for any inconvenience this may have caused.

Regards,

****************
***************** Team Lead
4Patriots
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I orinially purchased a solar powered generator for my home due to frequent power outages. When I tried to recharge the unit it went up in smoke. It could have burned my house down. I called 4 Patriots and the moron on the customer service line tried to have me plug it back in AFTER I told him it went up in smoke! They reluctantly replaced the unit and it too failed when I tried to use it during a power outage. After alot of pushback they agreed to accept the return of the unit and issue a refund. The unit was returned several months ago and no refund has been issued. They just keep giving excuses. The refund was allegedly sent to the original bank account I used, which was closed long ago. 4 Patriots says the refund was accepted by the bank and they also provided an ARN number. My former bank states that this not even possible since the old account was not only closed, but has been complety deleted, and therefore could not have accepted a refund. The refund would have been bounced back immediately.
Business response
03/21/2024
Dear *****,
I'm terribly sorry for the issues you've experienced in obtaining your refund.
As stated in my emails to you, I am doing my very best to find a resolution. I am in contact with both you and **************** providing updates on both sides so that we can get the issue with your refund resolved.
I have provided the last update from you to ****************, letting them know that your bank says the *** number is invalid and the refund would have bounced back immediately. I am waiting on further information now. I will provide any new updates to you as soon as they are given to me.
Regards,

**************
Review Management Supervisor
4Patriots
Customer response
03/21/2024

Complaint: 21461253

I am rejecting this response because:

Declined because the excuses have been ongoing and nothing has been resolved even after several months. I just keep being told that a refund was sent and received by a closed and deleted account, which is not even possible according to my prior bank. I have spoken with my old bank several times and have been assured that a refund CANNOT be receive by a closed or deleted account. So this mockery of an investigation continues and email just bounce back and forth with empty assurances and no resolution.
At this point the only thing that is clear is that I am out of the purchase price and they have the old defective unit that I sent back to them. This has been a nightmare from the beginning when the customer service guy told me to plug in my defective, smoking unit. This unit was part of a massive recall so Im actually curious how it even got shipped to me.
I just want this issue resolved with no more excuses!
Sincerely,

*******************************
Business response
03/28/2024
Hi ******,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. After a review of your account, we were finally able to get confirmation from your bank that the refund did not go through. Our finance department has processed your refund check and it will be overnighted to you. The tracking# is 1Z5F81440104673417. I have also sent you an email via ***************************** that will include the receipt as well. Again, I do apologize for the delay in getting this taken care of for you. We are working on getting better ways to connect with banks to get confirmations that will not take as long as this could have been resolved a lot sooner.

Regards,

****************
***************** Team Lead
4Patriots
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a solar powered generator with solar panel. It was to come with many free items including a flashlight, solar panel, electric blanket. The receipt with *** tracking number said solar generator with electric blanket. What arrived was the electric blanket. Attempts to contact the company are futile, as they do not answer the phone que for customer service after the sale. The company is a scam. I disputed the charge with my credit card company. However, I have been down this road before where the company provides proof that the item was shipped with *** and arrived and I was on the hook for the purchase, even though what they shipped was not what I ordered.
Business response
03/11/2024
Hi ********,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. We apologize for the current hold times and we thank all of our customers for their understanding. Due to the current world events it has caused a spike in demand for our products. We are working hard to fix the delay in service as it is not our typical standard. We are taking action to correct this and we appreciate your patience. We are not complacent, nor content, with the current hold times and it will not be an issue in the future. After a review of your order# 9007556 for the ************* Generator 2000X and SAU w/50off all of your items have not shipped and are preparing for shipment. In large orders, items may ship separately. I have provided the tracking for all items in your order. SaunaWrap Therapeutic Blanket- Tracking# 271591209812 via ****** delivered on Monday 3/4/24 at 11:45 AM. The 4P 100W Folding Solar Panel 12V , 4P ******************* and the 4P ************* Cell-CX- Tracking#1Z198A5F0301336847 via UPS, Delivered On Friday, March 08 at 2:13 P.M. The ************* Generator 2000X- Tracking# 1ZA511R70392052323 and the 4P HaloXT Flashlight USBC, 4Patriots LED Light string, 4Patriot Hand Cart and 4P Solar Panel Extension Cord- Tracking# 1ZA511R70390272518. Your Generator, HaloXT Flashlight, Led String Lights, Hand Cart and the Solar Panel Extension cord are preparing for shipment and once movement with the carrier the estimated delivery date will be updated on the carrier website. I have also sent you an email via *****************************.
Regards,

****************
***************** Team Lead
4Patriots
Customer response
03/16/2024
Company maied all free with purchase items, but did not mail the generator itself.
Customer response
03/19/2024

Complaint: 21404691

I am rejecting this response because:
Date Sent: 3/16/2024 8:52:20 AM
Company maied all free with purchase items, but did not mail the generator itself.

Sincerely,

*********************************
Business response
03/19/2024
Hi ********,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. As I stated in my last response and email I sent to you. All items were shipped. When making large purchases some of the items will be shipped separately. Once the items have been handed over to the carrier some delays may occur that are out of our control. I provided you with all tracking so once movement with the carrier began you could keep track of the items. After a review of the tracking, I do see that since my last response your 4P HaloXT Flashlight, 4Patriots LED Lightstring, 4Patriot Hand Cart and 4P Solar Panel Extension Cord were all delivered on Wednesday, March 13 at 1:06 P.M. The tracking for your Patriot Power Generator 2000X shows it is out for delivery today March 19th by 7:00 P.M. Tracking#1ZA511R70392052323. I have also sent you an email via *****************************.

Regards,

****************
***************** Team Lead
4Patriots
Initial Complaint
03/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/20/24 I purchased a product from 4Patriots in the amount of $697.00 The order # is *******. The order was for a 3 month emergency food supply kit which arrived damaged/compromised. On 2/27/24 I emailed the customer support email explaining the condition of the package along with pictures of the damaged contents. I was asked by ***** for the names on the packages along with the *** #'s to which I explained that the packages were too worn to read. I had no idea what was in a number of the packages let alone the *** #'s. I did take and send more photos to the same email. I did not get a response so I emailed again on 2/28/24 asking if the photos came through, again no response. On 2/29/24 I received an email from ****** asking me for an explanation of the damage, what was in the packages, lot #'s and photos.. again!.. At this point I responded to ****** explaining again that I cannot give him this information due to the condition of the packages and asked to please return the product and get a refund. No response again..I found another email for ***** (with a ********************* email address) and sent an email on 2/29/24 explaining everything again hoping for a response. and again, Nothing! Now I take to Linkedin and Find ********************* to whom I message on 3/1 explaining yet again and asking for help. Shocker, no response. I then receive an email from ***** on 3/4, a supervisor with the management team who offers two options, a full replacement at no cost or a refund. Finally I think I've reached someone who will help me. I responded with a choice of a refund and once again, you guessed it, No response..... I followed up with a last attempt on 3/5 asking if they received my last email to which I have still not received a response. I am simply looking to get my money back. Thank you.
Business response
03/07/2024
Hello *******,
My name is ***** and I am the ***************** Coordinator here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I have reviewed your order I see that one of our Supervisors reached out to you on 3/4/24 concerning the damage to your kit and offered a replacement or a full refund to you. Via your reply you accepted the full refund on 3/4/24, the refund was processed in full to the original form of payment on 3/6/24 and you can expect to see that within 7-14 business days. I have also sent you an email via *****************************.

Regards,
**************
***************** Coordinator
4Patriots
Initial Complaint
03/04/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last night I ordered one product from these people for a total of $43.95, as I tried to get to the order confirmation page I had to keep clicking NO THANK YOU 6 times before I could see the confirmation. Despite saying NO ****** YOU 6 times, they drafting another $277. from MY BANK WITHOUT my permission. They will not answer their phones, they do not call back, they have completely ignored my emails, they state they have 24-7 live chat THEY DO NOT, ti is automated and not remotely helpful. I have no idea how to fix this but they have just stolen close to $300. from me. PLEASE BE CAREFUL, they are scamming people.
Business response
03/06/2024
Hi *******,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. I'm sorry to hear of the issue with your ordering process. I apologize that you were unable to contact us. Our chat is not 24/7, and we do have live agents available during operational hours. Which is Monday Saturday: 8am 7pm (CT), Sunday: 11am 4pm (CT) for both our chat representatives and phones. After a review of your account, I see that you placed your order on Sunday March 3rd after hours. Per the notes on your account on March 4th one of our Chat representatives assisted you and processed the refund for the order you did not mean to place. Please allow 3-5 business days for the credit to post back or sooner depending on your banking institution. I have also sent you an email via *****************************.

Regards,

****************
***************** Team Lead
4Patriots
Initial Complaint
02/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 27 February 2024 I purchased 2-4 weeks kit and a 72 hour kit.1 order was $279and the other was $229. I was unaware that my debit card was charged with autofill. I contacted 4 Patriot by chat because I needed to change the form of payment to a regular credit card. The person I chatted with was unwilling to help with this so my checking account will be overdrawn. I did not want to cancel the order but just change the way I paid for it. I will not be giving a favorable recommendation and will not be purchasing anything from this company due to their unwillingness to work with me on this. Thank you.
Business response
02/28/2024
Hi *******,
My name is ****** and I am the ***************** Team Lead here at 4Patriots. My apologies for the trouble. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. After a review of your account, I do see that you placed 3 orders on 2/27. Order# 8997959 for the 4-Week Survival Food Kit 2 FREE 72-Hour Kits, order# 8997930 for the 72-Hour Survival Food Kit - **** and order# 8997965 for the Discounted 4-Week Survival Food Kit. These orders have been batched for shipping and can not be canceled once shipped. If you are no longer wanting these purchases you can refuse delivery and once we see the items in transit back to us I can go ahead and process your refund. You can then re-order the items with the card you intended to use for the purchases. I have also sent you an email via *****************************.

Regards,

****************
***************** Team Lead
4Patriots
Customer response
02/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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