Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two separate orders on 3/19/2025. One was for $1,039.12 and the other was $1508.14, for a total of $2,647.26. A partial shipment arrived at my home on March 21 and the balance of the order came on March 24. I have been trying to return all items since April 7th, but have not had any cooperation with the company. The representative I had been working with, ********, gave me her direct number *************. I gave her two different email addresses to send the return labels to so I could print them out. They should have been here around April 14. Nothing. I have called and left voice messages for ******** on April 16 & 17. No response. I would really like to get these four packages returned and my funds replaced to my bank debit card. I did receive the info to return the hazardous package (batteries) thru FedX, but no shipping label. When I tried THREE different FedX businesses I was met with different reasons why I could not return the items. I was willing to pay to ship everything back thru them, but "didn't have an account with them", "I needed the return labels", and so on. I am very frustrated and would appreciate your help in resolving this as I am getting nowhere on my own. Below are 3 of the 4 tracking numbers. The 4th one in unreadable. 1ZA511R70397760899, 1ZA511R70399161989 and 1Z198A5F0303020666.

  

  Business Response

  Date: 04/24/2025

  Good afternoon, *******!
  
  My name is Kaelan and I am a customer resolution specialist here with ********************! I am so sorry to hear that you are having an issue returning your items and getting return labels for them specifically. I would love to assist you with the matter personally so that you can get your return and refund ASAP!
  
  Alongside this response I will be sending you an email so that we can communicate further about your resolution. I hope to hear back from you via said email at your earliest convenience!
  
  Regards,
  ****** *.
  Customer Resolution Specialist
  ********************

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this item on April 2. They never sent an email confirmation or any other information about my order. I called them and a lady told me the product will be shipped the next day but nothing ever changed and I have sent them 2 emails so far and nobody has responded, I asked for a refund with no response either and I just notice from social media that a lot of people is complaining of having the same issue with this company!

  

  Business Response

  Date: 04/14/2025

  Good afternoon, ******!
  
  My name is Kaelan and I am a Customer Resolutions Specialist with ********************! I am so sorry to hear about the trouble you were having receiving your order and the additional trouble you had refunding it.
  
  I would love to assist you personally with the matter and make sure this situation is treated with utmost importance so that you can get the resolution you deserve!
  
  I will be reaching out to you via email so we can communicate about order details further. I'll be able to pull the order up in my system and get this all fixed up for you when we do! I hope to hear back from you via the email I send at your earliest convenience!
  
  Regards,
  ****** *.
  Customer Resolution Specialist
  ********************

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar generator and used it for maybe a weeks time over the last couple years and now it's defective. I just spoke with customer service via chat, and after 45 minutes of waiting on a technician response, I'm told there's nothing that can be done and no replacement. I contacted 4Patriots soon after I received this generator due to issues with the power supply and charging, but I never received a answer as to how to fix or replace it. Now the inverter for the ac supply isn't working, and I'm being told there's nothing they can do. Paying $2500 for faulty equipment and the company not backing up their products is unacceptable.

  

  Business Response

  Date: 04/02/2025

  Hello *****,
  
  
  I am so sorry to hear that your Patriot Power Generator 1800 has been deemed defective and is outside of the warranty period. I am sure this is a frustrating matter given your reliance on the products we offer.
  
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  
  I hope to hear back from you at your earliest convenience!
  
  
  Regards,
  
  
  **** *.
  Customer Solutions Specialist
  ********************
  

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar generator package. Half the items were broke upon arrival. I contacted them they emailed me labels, then contacted me told me they were the wrong labels. Turns out I'm missing a label and they're refusing to do anything about it. I am disgusted. I am stuck with over $3000 worth of broken junk i can't return. They tried to tell me I had to go out and buy my own box. I refused. This is their s**** up by sending me defective items. Im not wasting another *****

  

  Business Response

  Date: 03/10/2025

  Good morning, ******!
  
  My name is Kaelan and I am a customer solutions specialist with ********************. I am so sorry to hear about the trouble you are having getting a return and refund for the order you placed. This is most certainly not the quality we like to uphold and I would absolutely love to assist you personally with the matter.
  
  Alongside this response, I will be sending an email your way so we can communicate further and get this all taken care of for you! I hope to hear back from you via the email chain I send your way at your earliest convenience.
  
  In the meantime, I hope you have a fantastic day!
  
  Regards,
  ****** *.
  Customer Solutions Specialist
  ********************
  

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading a catalog from the week of 1/6 and saw the patriot power sidekick for $149.95. I got online to buy 4 of them and the price was exponentially higher.. I would like the advertised price to be honored. If not, this was false advertising.

  

  Business Response

  Date: 01/24/2025

  Hello ****,
  
  
  I am so sorry to hear that a typo in our recent catalog caused you confusion when it came to the check out process total you were presented with. I can understand the terrible feeling of realizing the price is not what you were expecting it to be given the catalog advertised a much lower price.
  
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  
  I hope to hear back from you at your earliest convenience!
  
  
  Regards,
  
  
  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 02/02/2025

   
  Complaint: 22850377
  
  I am rejecting this response because:
  

     They refused to honor the advertised price because it "was not intentional and was an error." They continued to offer the10% discount and finally offered a 50% discount. I opted to purchase two of the item at 50% off the website price but this was still over $100.00 more than the advertised price. While on the phone trying to order the ************* Sidekicks for 50% off, there was lots of unneeded attitude and difficulties in the way of confusion from the customer service **** i spoke with. I finally successfully ordered the two ************* Sidekicks for the bait and switch price, not the advertised price. I then received the two ************* Sidekicks in the mail during the last week of January 2025. Upon opening my package I noticed there was a catalogue advertising items for sale for a set price that was published by **************. While reading through the advertisement I noticed that the ************* Sidekick was still being advertised for the $149.99 even though they knew this price was not going to be honored. This has gone from a defense of "it was an honest mistake" to me believing that their company knowingly and purposefully sent out an advertisement with a price that they knew they wouldn't honor. Again, I am asking that they honor the original price and stop sending this false price out. I know with 100% certainty that they were fully aware of this mistake because a *** said they were instructed to not honor the advertised price through a "memo" from management and they then knowingly sent out the same false price. I will be satisfied if and only if this company honors the advertised price and refund me the difference. I have actual monetary damages as this advertised price was not honored and it is a now an easily proven fact that 4-Patriots,LLC knowingly sent out price quotes they knew they weren't going to honor after being notified it was false. If they continue to do it, it is my stance that they knew it the first time as well. If the previously mentioned price adjustment doesn't happen then I will have to escalate this Consumer Protection Act violation to the next stage.
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 02/05/2025

  Hello ****,
  
  
  I am so sorry to hear that the mistake catalog price advertisement was not honored. I can understand how frustrating this can be when viewing a price and not being able to order the item at the price shown.
  
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  
  I hope to hear back from you at your earliest convenience!
  
  
  Regards,
  
  
  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22850377
  
  I am rejecting this response because:
  
  when I received my Sidekicks, you provided an advertisement that still showed the false price. When I asked you about that through private email you continued to say, it is a mistake. Your company was notified that you were advertising a good for a price you refused to sell the item to then you continued to violate the trust of consumers by continuing to advertise the item for the false price. This is a consumer protection issue which I will be pursuing. I have given your company multiple opportunities to do the right thing and provide the item for the still currently advertised price. It was unintentional,  and, it was an accident, goes out of the window when your company didnt do their due diligence and even attempt to correct this advertisement as to not mislead the public. We will be talking soon.
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/15/2025

  Hello ****,

  I am so sorry to hear that you were sent the same advertisement as before. I can understand why you would be frustrated seeing we are still advertising this price in our catalog.
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************

  
  

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 22850377
  
  I am rejecting this response because your company knowingly sent out the same fictitious pricing. Knowing this and knowing that your company made more money off of these than if it were sold for the advertised price is pretty disgusting. In the separate email you sent me you admitted,  When we packed the boxes for our products, we added a catalog to all orders; therefore, you will still see the same advertisement. This same price is not reflected on our storefront or other web links associated with it. Just because the website shows a different price, which you say is the correct price, that doesnt make it OK to knowingly send out fake advertisements to entice people to buy the product only to change the price on them.
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/21/2025

  Hello ****,
  
  Thank you for your message. I sincerely apologize for the mistake made with the price not printing off right when we sent off our catalog. I assure you we do not mean to cause ill intent when advertising our products. This was an honest mistake that we do not take lightly and are correcting it as much as we possible can.
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 22850377
  
  I am rejecting this response because you still knowingly sent out the falsely advertised price after you were put on notice. This was absolutely on purpose whether you admit that or not, you knew and you still sent it.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an emergency battery supply system, kept boxed and used for about 30 hours. Battery will not hold a charge of more than one bar. I contacted them seeing if there is any options, I am out of warranty, out of luck, told to take it to a battery repair company. This have very limited use, cost over $1800.00 and stops working within 30 hours after use. A complete scam to rip offhttps://*************************************************************************************************************************************************************

  

  Business Response

  Date: 12/03/2024

  Hello ****,
  
  
  I am so sorry to hear that your Patriot Power Generator 1800 has stopped charging completely. I understand how you must feel after only using your product for a certain amount of time to find out it is now outside of its warranty timeline and does not work as designed. This is not an experience any of our customers deserve to go through.
  
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  
  I hope to hear back from you at your earliest convenience!
  
  
  Regards,
  
  
  **** *.
  Customer Solutions Specialist
  ********************
  

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We returned 2 units and have not received a refund in over a month. We purchased the 2000x generator (order # *** 1373) and the expansion pack (order # *** 1378) in August 2024. We decided to return both because this companys customer service does not return our phone messages or answer our emails. It is as if it does not exist. We think the company may be a scam.When I notified the company that i wanted to return the items, i did receive two empty boxes with no instructions. I contacted the *************************** at ************ and was told that the return authorization for the two items was already on the return label. We returned the two units including the solar panels in a separate box via FedX on October 16, 2024. The **** website indicates that the units were delivered on October 22, 2024. 4Patriots website states: Approved returns will be refunded via the original payment method within 14 days from receipt of the returned product. It has been a month since the three items were received, and we have not received a refund to our credit card nor have we heard anything from the company.

  

  Business Response

  Date: 11/27/2024

  Hello *****,
  
  I am so sorry to hear that you have not been refunded for all noted orders from your complaint, and that there were no directions from your return boxes. Thank you for including your tracking details in PDF form.
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************
  

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company asked for me, once I decided to file an original complaint against them because their product made me sick and I requested that they send me a return label and pay for it, they refused, and after a period of time, I discarded their faulty product that made me sick sick sick

  

  Business Response

  Date: 11/22/2024

  Hello ******,
  
  
  I am so sorry to hear that you were sick due to the food you ordered from us and had to throw it all away. I am not finding an order number for you based on the email you gave. 
  
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  
  I hope to hear back from you at your earliest convenience!
  
  
  Regards,
  
  
  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 11/22/2024

  Was back-and-forth with **** K via email and they cannot find my account. I want this taken off my credit report immediately.. They use the company called IC system and their phone number is ************. I was able to give ************ A partial account number and they easily found The account that they say they cannot find at 4Patriot. Here is the partial account number: ****** and my name is ****** *******

   

  Customer Answer

  Date: 12/02/2024

  Was back-and-forth with **** K via email and they cannot find my account. I want this taken off my credit report immediately.. They use the company called IC system and their phone number is ************. I was able to give ************ A partial account number and they easily found The account that they say they cannot find at 4Patriot. Here is the partial account number: ****** and my name is ****** *******

  

  Business Response

  Date: 12/17/2024

  Hello ******,

  I am very sorry for all you have been going through in resolving your balance owed to **********. I have just sent you an email from ******************************* to verify some information from you. I am willing to send a check request to you to help you pay off your balance with IC systems.

  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22591008
  
  I am rejecting this response because: I want to also make certain that ********** removes This information from my credit report 
  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/23/2024

  Good afternoon, ******!
  
  I fully understand and am so sorry to hear that you have had further trouble getting the issue removed from your credit report. Were you able to speak with them about the matter at all or were you having issues contacting them? Is there any further information you might need that would assist you in getting it removed from your report? Please let me know here or through our email chain and I would be happy to help.
  
  Regards,
  ****** *.
  Customer Solutions Specialist
  ********************

  Customer Answer

  Date: 01/06/2025

  They still have not removed this from my credit report and I am not happy about it, please give them a call and get it removed ASAP
  

  Customer Answer

  Date: 01/06/2025

  They still have not removed this from my credit report and I am not happy about it, please give them a call and get it removed ASAP

  

  Business Response

  Date: 01/07/2025

  Hello ******,

  I am very sorry to hear that your credit report has not been alleviated due to paying off the amount owed to **********. Typically these types of updates take place monthly. So, please give it time. 

  Also, I advise to contact ********** for an update. 4Patriots is not the company that alerted your creditors of the debt. ********** was. Therefore, they can help you in taking the negative report down.
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************

  Customer Answer

  Date: 01/17/2025

  I still have not received a check from this company as promised, therefore, I will not close this complaint until they pay me what they said They were going to pay me and promised to pay me

   

  

  Business Response

  Date: 01/19/2025

  Hi ******, 

  Thank you for reaching out to us. I'm so sorry that you have not received your check and we can definitely understand your frustration. We have forwarded your information to our finance team. Once we receive a correspondence from them, we'll definitely update you on the status via email. Thank you for your patience! 

  Customer Answer

  Date: 01/22/2025

  Once I receive the check that this company said they sent to me and I did not receive. I will close this case

  Customer Answer

  Date: 01/28/2025

  Once I receive the check that this company said they sent to me and I did not receive. I will close this case

  

  Business Response

  Date: 01/28/2025

  Hello ******,
  
  I am very sorry you have yet to receive your check in the mail. I understand the frustration that comes from having to wait, as this is something we never want our valued customers to have to go through. 
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 01/28/2025

  I still have not received the check that this company has promised me for a long time now, and I will not close this case until I Receive this check that was promised by this company to settle this matter

  

  Business Response

  Date: 01/31/2025

  Hello ******,
  
  I am very sorry to hear that your credit report has not been alleviated due to paying off the amount owed to **********. Typically these types of updates take place monthly. So, please give it time. 
  Also, I advise to contact ********** for an update. 4Patriots is not the company that alerted your creditors of the debt. ********** was. Therefore, they can help you in taking the negative report down.
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************

  Customer Answer

  Date: 01/31/2025

  I still have not received the check in the mail that they have promised to send and I will not close this case with the Better Business Bureau until I received the check that they have promised
  

   

  ****** *******

   

  

  Business Response

  Date: 02/05/2025

  Hello ******,

  I am very sorry you have yet to receive your check. It seems to have been lost in the mail. I completely understand the frustration you must be going through while being as patient as possible. We have come to a resolution to stop payment on the original check and send a new one. This request was made yesterday. Please allow 14 business days to receive your refund check.

  Regards,

  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 02/05/2025

  This company keeps telling me they are sending checks to my home and I will not settle this claim with the BBB until I receive the check to pay have promised since December 2024

  Customer Answer

  Date: 02/14/2025

  I finally received the check that has been promised to me since early December and this account can now be closed, thank you so much
  

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June 2024 I ordered the 4Patriots *********** Emergency Cooking Bundle. I found that after inventorying the two tote containers that the package came with, there were some overages and some shortages. I sent 4Patriots an email asking for my order to be filled and offered 4Patriots if they would send me a return label, I would ship back to them any overages I had received. In the back-and-forth emails and phone calls a damaged food pouch was replaced and two substitute products of freeze-dried strawberries were sent, and a couple of missing food pouches were sent.I am asking 4Patriots to fill my order, and as I offered earlier send me a return label and I will return any overages I received. #1 Spanish Rice - - One pouch missing.#2 Creamy **************** Dinner - Missing Two(2) Pouches #3 Frank's Favorite ******* -Missing Two(2) Pouches #4 Hearty Stroganoff - Missing Two(2) Pouches #5 Nonna's Best Lasagna-Style Marinara - Missing Two(2) Pouches #6 Ma's Homestyle Chili Mac - Missing Two(2) Pouches #7 Heartland's Finest Powered Milk - Missing Three(3) Pouches #8 Sweetberry Creamy Wheat - Missing One(1) Pouches #9 Sweetly Coated Banana Chips - Missing Two(2) Pouches #** Old Fashion Vanilla Pudding - Missing One(1) Pouch I would rather not use 4Patriots **0% money back guarantee to resolve this issue, please send the missing items.

  

  Business Response

  Date: 12/17/2024

  Hello *****,
  
  I am so sorry to hear that you have a few discrepancies with what was ordered vs. what was received. Also, I am very sorry you have not been able to reach out to anyone to address the issues you have received. This is not the customer service we want for anyone. 
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
  ********************
  

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business and received the products in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mistakenly order two generators from this company in mid October. Upon receipt I called 4 Patriot's and requested info on how to return one of the generators. I spoke with a young lady and she related that they would be sending me boxes and a "sticker" for the solar panel. She also related that 4 Patriot's would be charging me 100 dollars for return fees. Even though web sites states clearly 100% refund. Credit card Refund will be returned upon receiving On Nov 13 2024 I sent another request to 4 Patriot's for information and received an auto reply with no details just phones numbers to call.

  

  Business Response

  Date: 11/20/2024

  Hello ******,
  
  I am so sorry to hear that you have a few discrepancies with what was ordered vs. what was received. Also, I am very sorry you have not been able to reach out to anyone to address the issues you have received. This is not the customer service we want for anyone. 
  
  I would love to communicate with you on this matter and get everything I can addressed to see if we can remedy this for you. 
  
  I am sending you an email alongside this so we can speak directly. It should be coming out to you from *********************************************************!
  
  I hope to hear back from you at your earliest convenience!
  
  Regards,
  
  **** *.
  Customer Solutions Specialist
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