We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Premier Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Premier Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premier Radiology has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:On March 11, 2025, I had an appointment scheduled with Premier Radiology. After waiting in the waiting room for over an hour, I was informed that my appointment would be rescheduled for March 13, 2025. At check-in, I paid $432 in full for the service. I was told that I would be refunded due to the rescheduling, but as of today, I have not received the refund.I contacted Premier Radiologys billing department at **************, but was informed that there was no record of the $432 transaction. I have attached a copy of the payment invoice and my credit card statement clearly showing the charge.Additionally, on March 13, I returned for the rescheduled appointment. While the quoted cost for service was $732, my credit card was charged $750 resulting in an overcharge of $18.Resolution Requested:A full refund of the $432 charge from March 11.A correction and refund of the $18 overcharge from March 13.I am seeking a timely resolution to both billing issues. Thank you.

      Business Response

      Date: 04/23/2025

      Re: Complaint ID ********

      We are writing in response to the complaint received by Radiology Partners from your office on April 3, 2025. This correspondence raised concerns regarding a patient refund due for radiology services provided to Ms. ***** ********
      Upon review, our *********************************** identified the patient overpayment and have taken the following actions:
                      1.Refund was issued to the patient on April 10, 2025 via credit card (receipts are attached)
           
      Radiology Partners takes both the clinical and administrative experience of our patients very seriously. We appreciate the opportunity to review our processes to improve the experience for all patients.
      If your office has any further questions or requires additional information or clarification in this matter, please contact me at ************** or ****************************

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inadvertently paid a bill sent to me by Premier Radiology, but later learned that my insurance processed the claim and I was not supposed to pay the amount billed to me-$385.22. I have called the billing office repeatedly at Premier Radiology and was told repeatedly that my case was being reviewed. The date of service was 4/22/2024 and the check I submitted for payment was in early June. I would like to get my money and report the company as being duplicitous.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8, 2024 this company deposited a check to pay this bill of *****. On August 9, 2024 it was paid by my bank. On September 9, 2024 I received another bill for the same amount. On September 10, 2024 9:45 am I called the costomer service number provided to see why I received the bill and they did not ackowledge the payment received. They needed 45 days to find the payment. I asked about the note on the billing statement that stated I had 30 days to pay this or it would go to collections. I was told it would not go to collections because it was marked to be researched. On October 28 I received the collection letter. After 6 phone calls to Premier Radiology (call center in the Phillipines) 4 phone calls to the collections agency *****-******, 4 emails with a copy of cancelled check, front and back, I still have NO Resolution. It has been 105 days since the payment was deposited, 82 days since the first phone call and 26 days since the copy of check was emailed to them. They will not contact me. The collection agency shows they are still looking for the payment, this is the only place I have been able to find out if resolved and It Has NOT. They have proof of this payment and thier deposit stamp on the back of check. I paid this bill in August but they willl not remove from collections and show it as paid. I am at my wits end of trying to prove a paid **** but nothing from them!!!! No physical address in ********* for billing, phone calls go to the phillipines and they will not give a direct number for billing or accounting. I WILL NOT EVER use this business again. I want a bill showing PAID and a Statment removing from collections!!!!!!

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overpaid on this bill, date of service 9/20/2024. The amount charged by this facility was $326.81 over what I am supposed to pay for on my part of deductible. I have called at least on 3 occasions to get the overage amount refunded to me without success. When speaking to the customer representative about why there is a delay, I'm told it is still "under review". How long can you review something, after multiple phone calls? Attached is proof of payment amount at date of service and the actual amount due on my part in the form of a EOB.I just want my monies refunded in a timely manner. Thank you, ******* *******

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1/24 I had a bone density scan at the ********* Imaging ****** location. The charge was $385.82. Initially my insurance denied the claim as they said erroneously they weren't in my network but paid them $38.26. I had to pay the balance of $347.56 which I did on 5/30. Almost immediately after I paid the money, *** contacted me and admitted they were wrong and was paying them their contracted fee. They told me to contact Premier and get my money back. I have called NUMEROUS times and get the same run around, excuses, promises and out and out lies every single time. *** wrote them a letter outlining the money paid, their check information where their payment was made to them. They told them refund my money. Still no resolution.This has been going on for MONTHS.There is a word for what they are doing and it's against the law. They have no intention of returning the money to me.And there is little recourse available to me or anybody else and they know it. And freely exploit it.

      Customer Answer

      Date: 12/08/2024

      I tried to rely to your last message regarding the complaint but couldn't fill out the form you sent.  No I have not heard back from.  

    • Initial Complaint

      Date:11/12/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had diagnostic imaging completed at the ****************** location of Premier Radiology on 2/9/2024. Before the imaging, I was required to pay an estimated cost, $300. After the claim was filed with my insurance, I found that I was owed a refund, approximately $160. I have called over ten times and spoken with many different representatives trying to get my refund. At the beginning, they denied I was owed anything. Then, they said it simply had to be processed, so I verified that they had my correct address. When weeks had passed without receiving the check, I called again, and they claimed they had sent it to the incorrect address (one they had on file from 6 years ago!) They claim to have reissued the check, but more than 50 business days have elapsed since that date with no resolution in sight. This business is deceptive and clearly has no intention of refunding my money. I want my money refunded ASAP.

      Customer Answer

      Date: 12/09/2024

      I continued to call and email Premier Radiology. I informed them that I had submitted a BBB complaint and that I intended to submit a complaint with the ****************************************** if I did not get this resolved. I finally got a refund to my credit card on 12/9. 

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an MRI at Premier Radiology on 9/6/24. I paid $180 with my debit card in office on this same day 9/6/24 and cleared the bank on 9/9/24(screen shot attached). However, they did not apply the $180 I paid to my account and are now billing me saying I owe $179.92(I have attached the bill and you can see they do not reflect I paid anything). I reached out to them and they told me to email my receipt to ****************************** I emailed them on Friday 10/18/24, they responded on Monday 10/21/24 and said they could not find my account. My daughter emailed them again with all my account information and more details on Monday 10/21/24 and copied my email. They have not responded to that complaint since that email and they have sent me another email on 10/30/24 advising I still owe this money. The resolution I'm looking for is for them to credit my account the $180 I paid. This will take care of the $179.92 they say I owe and should leave me with a 8 cent credit.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3 May 2024, I have my MRI done at ************************** as per authorized by *******************, *******. However, it was Premier Radiology Clarksville who billed my insurance company which resulted for me paying Premier $303.34. I called ******************* and asked why it was Premier who billed my insurance company and they said they're the same company. But my ******* my insurance company said that they used the Premier Tax ID instead of the Clarksville Imaging Tax ID in the bill that's why I have to pay that much co-pay. I was advised by ******* to request Premier to submit a corrected bill correcting the tax ID from ********************** to *********** Imaging. On 1 July 2024, I called Premier Imaging phone no. ************ telling them what TRICARE has advised me which they said they will submit the request. I called again on 13 Aug 2024 to check the status and I was told the processing will take ***** days. I waited and on 7 October 2024, I called again, and I was told there is no response on the request they sent on 1 July 2024 and that since the waiting period is over, they will have to submit another request and I have to unfortunately wait ***** business days again to wait for the response. Hence I am submitting my complaint to BBB with regards to the delaying tactic that Premier is doing to avoid paying the refund.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/09/2024 I had a spinal puncture at Premier Radiology Hermitage. They did not attempt to collect my co-pay at the time. Now they are trying to collect the entire bill of $1,027.44 from me. If they had submitted for payment promptly my insurance would have paid their part and I would have gladly paid my part but Premier Radiology Hermitage is charging me for the entire bill.

    • Initial Complaint

      Date:08/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to collect $222.00 in overpayment for an ultrasound performed 4/10/24 at ************************ by Premier Radiology. I paid ****** using ***** while my responsibility was only *****. I have contacted their billing department five times and was informed a refund process began 6/7/24. I have contacted ****, and their call was blocked from their billing center. I have contacted my bank, and their date limitation interrupted the claim process. Can you help as my next call will invoke 63 FR *****.

    Premier Radiology is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.