Reviews
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKarina C
Date: 06/17/2024
1 starKarina C
Date: 06/17/2024
Fraud!! After I made my purchase I received an email that the fee has changed and I need to pay more, I called the contact center and the service was terrible because the staff that takes the call speak a broken spanish and the quality of the call is really poor. My reservation is cancelled and I want my refund back
Viajaralmundo
Date: 06/23/2024
Dear *******, Thank you for brining this issue to our attention. Following your discussion with Juanes, it appears that a satisfactory resolution is within reach. We understand that you and Juanes are in the final stages of processing the tasks at hand, in accordance with your mutual agreement. Should there be any discrepancies or further clarifications needed, please do not hesitate to reach out. Our team is committed to ensuring a smooth and agreeable conclusion for all parties involved. Warm regards, Moses K*** Manager - Customer Resolution Team ViajarAlmundo.comReview fromJermey H
Date: 12/16/2023
1 starJermey H
Date: 12/16/2023
How is this possible I'm completely flabbergasted and disgusted not only that this company is allowed to pull this but more so that someone actually gave them a license to do it. Im not only heartbroken but speechless as well. I purchased a ticket that was supposed to leave SFO at 1:48 I arrived early around 12:00 and when I tried to check in I was told the flight was cancelled and my new flight was at 7:10. You have to be joking me no one contacts me no one emails me just switched. I tried to get on another flight with no luck and then 3pm I give in and say forget it refund me and im told they can't refund me ***. If that's not enough I was so start to book the return flight with the same company and guess what,,,,,,yup no refund. Hahah how is this possible please help me understand. How do you sell someone a service that you don't provide and then not refund because e if that's how we're getting down I need to get up to date because I thought we were living in America where you were protected from this ****.Viajaralmundo
Date: 12/20/2023
Dear ******, Thank you for sharing your feedback, this time via the BBB review. We hereby confirm that you have shared your feedback via other sources as well and we have always tried to assist you. This situation is not resolved yet, because you denied having a proper interaction saying, "I don't have time for this", otherwise your complaint would have been long done and dusted. Since we got to know about this situation, we as always, have done everything within our means to resolve this matter. But it is imperative for us to interact in order to know each other's perspective and to get to a mutual resolution. We still intend to get your concern resolved at the earliest. Hence, we request you to contact our customer support line or write to [email protected] with attention to Moses K*** and I will get back to you myself. Regards, Moses K*** Manager - Customer Resolution Team : www.viajaralmundo.com ? Spanish Support Team: (423) 285 6706 (Call availability: 24 X 7) ? English Support Team: (865) 245 0520 (Call availability: 24 X 7) Email: [email protected]Review fromMarco C
Date: 04/19/2023
1 starMarco C
Date: 04/19/2023
I have offered a a round trip from executive Simon on economy and charge extra did not have what I paid for, he kept me on hold for 30 minute for a supervisor, never call back. Never use this place.Viajaralmundo
Date: 05/15/2023
Dear *****, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met. We are looking into this issue and will do everything within our means to resolve this soon. We located your reservation details based on your provided information and have been trying to get in touch with you to resolve this matter. We have attempted to contact you dated May 06, 2023, May 08, 2023 and May 14, 2023 but in vain. We intend to get your queries resolved at the earliest. Hence, we request you to contact our Spanish Support Team @ +1 (423) 285 6706 or our English Support Team @ +1 (865) 245 0520. You may also choose to write to us at [email protected] anytime. Best Regards, ViajarAlmundo
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.