Business ProfileforPigeon Forge Jellystone Park

Our Girl Scout troop was scheduled to stay in an RV at the Pigeon Forge Jellystone Park from July 13-19, 2024. On Monday, June 24, I called to inquire about locking into reserving one of the specific RVs. The person I spoke with said she would check into it and call me back. Later that day, I was talking to my mom, who is the leader of the Girl Scout troop, and she said she received an email cancelling our reservation that same morning. So, I called the park. They said an RV had been damaged in a storm and wasn't repaired in time for our visit. I asked how long ago it was damaged, and she wouldn't tell me. I believe it was their responsibility to notify us of the damage and the possibility that we wouldn't have a place to stay when that RV was damaged. I honestly don't think it was on their radar until I called that morning. What if I hadn't called? Would we have shown up only to be told there was no room in the inn? The woman with whom I spoke didn't seem particularly apologetic either. Pigeon Forge is a premiere summer vacation destination, and most people book 6 months in advance (like we did on November 3, 2023). So, it left us scrambling to find another place that would accommodate our group size.