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Business Profile

Hospital

Hendrick Urgent Care - Ambler Ave.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hendrick Urgent Care - Ambler Ave.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hendrick Urgent Care - Ambler Ave. has 18 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse to give my radiology and pathology from 2 different surgeries.Admit date 4/14/2019 and 11/10/2021.

      Business Response

      Date: 03/03/2025

      Thank you for making us aware of this request.  We will follow up with this individual. 

      Customer Answer

      Date: 03/09/2025


      Complaint: 23012705

      I am rejecting this response because:

      Sincerely,Have them give all information to BBB.I HAVE THAT RESPONSE BEFORE.

      ***** *****

    • Initial Complaint

      Date:04/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My belated mother was seen in the ER of Hendrick Medical Center in Abliene, TX on Sept. 6th 2023 for pain she thought was caused by a fall. She had dark spots all over her arms and had been blacking out a falling a lot. They did a scan on her spine, gave her Meloxican and sent her off. She had no insurance at the time. On Nov 24th I took her to another hospital and she was diagnosed with cancer in her lung and liver. A later brain scan in Dec. showed cancer in her brain. My compliant is that she clearly had more health issues than a hurt back, but Hendrick did not give her adequate testing and prescribed a medication that warns of damaging the liver. I have already filed a complaint directly but was told I would not be told the outcome despite having been her Medical Power of Attorney and the Executor of her Will. I called to the Texas Medical Board License number but the receptionist had no idea what it was and offered me the tax ID number! Receptionst would not transfer me to anyone else. They do not have a TMB license number on their website.

      Business Response

      Date: 04/10/2024

      Thank you, we have spoken to this individual.  

      Customer Answer

      Date: 04/18/2024

       
      Complaint: 21542723

      I am rejecting this response because: the hospital refuses to share any resolution or results with even even after providing my mother's POA, MOA and the Letters of Testatmony from her Will staying me had her EX. I do not trust that they will take any action to protect other patients. 

      Sincerely,

      Casey Washington

    • Initial Complaint

      Date:11/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The hospital has multiple social workers that are fraudulently making information up about patients for insurance so they can get people out of the hospital specially one by the name and *******

      Business Response

      Date: 11/28/2023

      We have attempted to contact this individual without success.  We are happy to speak with them if they would like to call Patient Relations at ###-###-####.

       

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ER sick as a dog. Nausea vomiting and coughing pretty bad. They checked me in and took me to a hall that had a chair in it and it was sitting RIGHT BESIDE A PUBLIC BATHROOM! PEOPLE coming and going the whole time I was there. Nurses acting like having to sit there and smell all the odors coming from the bathroom was perfectly fine. I was sick already and that made it worse. The next time I came in my back was injured in a fall. They tried to sit me back beside the nasty bathroom again and I refused to sit there. This is NOT A ROOM, ITS A HALLWAY WITH A CHAIR! ITS DISGUSTING. And they charged my insurance for a room. I should have my insurance sue them for fraudulent billing.

      Business Response

      Date: 07/06/2023

      Thank you, we will reach out to this individual and work with them directly on their concerns.  

    • Initial Complaint

      Date:10/19/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Service: 07/18/2022 Provider within the Hendrick Health System: *** ***** ******* Address: Address: ** ******** **** Abilene, TX 79606 Phone: ************ Problem: Unethical billing practices with zero evidenced resolve to correct an unjustified bill for a patient after multiple attempts by the patient to request a correction of the issue. I received service by *** ***** ******* and was assured (by the team that scheduled me and took my initial payment) of zero financial responsibility moving forward after the date of service due to being a "self-pay" patient. I began to receive requests for payment by the Hendrick Health System as of 8/18/2022 for a remaining balance of $220.00. The same day in receiving said notification and balance, I contacted *** ***** ********* office to confirm I was not liable and to correct the incorrect billing issue. I received a verbal confirmation that I was not liable and that they would send this information to the responsible billing party within the Hendrick Health System to correct my bill and cancel any bills, pertaining to the same service, moving forward. Additionally, I was highly encouraged by the staff answering the phones to "continue calling back because Hendrick Health System will send your bill to credit if it's not resolved... they have done it to plenty of others before...". I have since then contacted the same office and received assurance that I am not liable, as well as the verbal promise that it will be handled, three additional times between the dates of 8/18/2022 and 10/14/2022. However, I continue to receive the incorrect bill in my "Patient Portal" and have never received an email confirming that the bill has been taken care of (though a confirmation email has been requested). Due to the evident lack of correction by the Hendrick Health System and the billing/administrative staff at *** ***** ********* office, there seems to be limited options moving forward to correct the issue.

      Business Response

      Date: 10/20/2022

      We have spoken with this individual and they are satisfied with the response.  

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is suing me - a widow - for my dead husband’s medical bills. I wrote and explained to them everything that has happened to us since my husband died, and they still are pursuing it. It’s chump change to a hospital but life-altering for me and my two children. Horrible, uncompassionate people. And the care they gave us was atrocious to begin with.

      Business Response

      Date: 09/01/2022

      We have spoken with this individual and explained that the concerns she has are not related to Hendrick Health but rather another organization.  From our conversation, the concerns will be directed to that organization to be addressed.  

    Hendrick Urgent Care - Ambler Ave. is BBB Accredited.

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