Business ProfileforHendrick Urgent Care - Ambler Ave.

My complaint is also concerning billing charges. Due to medications I take, I have to get a TB test regularly. Since I have no health insurance and pay cash, I always ask up front how much lab fees, etc will be. I was told that my TB lab test would cost $120 when I called and then I was again told it would cost $120 when I went in to the lab before having the test. Scott & White, where my previous rheumatologist was, charged me $200 for the same test. In the lab on Hickory Street, when I started to pay for the test, I was told they would just bill me. I was prepared to pay that day and had already pulled my debit card out. Their representative didn’t want to take my payment & insisted that they would just send me a bill. When I received my bill, they had charged $886! That’s a crazy amount for one simple tube of blood! After calling multiple times & even contacting my doctor, I was told that the $120 quote was only good at time of service - although their lab personnel never told me that and discouraged me from making payment at the time of service! If Scott & White charges nearly $700 less for the exact same test, Hendrick is scamming people. Their billing department personnel are rude and not helpful. The person in the lab who wouldn’t accept my payment certainly NEVER mentioned that the $120 he quoted me was only the price at time of service when he said “they will send you a bill”. And the billing department person I spoke with on the phone who quoted me $120 certainly never mentioned that the price was only good at time of service. This is extremely poor business & reflects very badly on a hospital that claims to be “Christ centered”.