Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  Addison, TX 75001-6944

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the schedule work the ******** store on Christmas Day, December 25th, but upon arriving the assistant manager sent me away. I was still supposed to be paid since it was the store that sent me away but I never did get paid. I created a ticket for it, but never got paid until this ****** addition, the system marked me down as a No Show and dropped my reliability scores so that I would not be put on the schedule again.

  Business Response

  Date: 02/10/2025

  We appreciate this user taking the time to submit a ******************** complaint and understand that this is a poor experience. With this in mind, we have approved this individual's funds for the December 25th shift at ************** #*******. They can now transfer the balance to their preferred payment method via the app. We hope that this is an amicable resolution and sincerely apologize for the delay.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for Shiftsmart. I clocked in at my 10:00am shift and worked until 2:00pm. When I clocked out, Shiftsmart sends me a notification that the shift is just now cancelled after I had already worked for 4 hours. When I tried to make a support ticket, the app would not let me. Support keeps telling me the shift was cancelled. I dont work for free. Shiftsmart pays $14 an hour so they owe me $56

  Business Response

  Date: 02/10/2025

  We appreciate this user submitting a ******************** complaint and apologize for any confusion regarding their payment. For context, this individual was removed from the February 7th shift at *************** Store #**** due to feedback we received from the on-site store team. 
  
  The manager let us know that this individual showed up and then proceeded to sit in their car for the entire duration of the shift. Unfortunately, this does not constitute a payment. Instead, payments are issued based on tasks completed. Since this partner showed up and did not complete any of the required tasks, we will not be paying them.
  
  Furthermore, we strongly urge this individual to refrain from exhibiting this behavior in the future, as it can result in their permanent removal from the platform. We hope that the context we provided above is helpful. However, for the reasons already stated, we will not be issuing any sort of funds for the February 7th shift. 

  Customer Answer

  Date: 02/19/2025

  I am rejecting this response because:   The manager of the store actually sent Shiftsmart an email stating I worked. Shiftsmart continuously do not respond to support tickets and failed to check ALL of their emails. You can call the store manager at ************ to see yourself. My shift was cancelled after I clocked out wasting my gas and time and I want my money.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store on February 5th , 2025 and I was turned away by the manager . It verified I was at the location and sent me confirmation I would be paid . I recently just looked and not only did I not get paid but they banned my account so I can no longer sign into my account either. I want to be compensated for my shift and paid for my attempt to work as promised.

  Business Response

  Date: 02/07/2025

  We appreciate this user taking the time to submit a ******************** complaint. Please note that this individual was paid for the February 5th shift at *************** Store #****. We have attached a screenshot for reference. Moreover, we removed this partner from our platform due to her creating multiple accounts, which violates our Partner Terms of Service. Specifically, this is a violation of Section 2.1 which states:

  "2.1 Account Registration; Partner IDs. You may only create an account on your own behalf and not for any other person. When you create an account in the Shiftsmart Platform, you guarantee that you are at least 18 years old and legally authorized to work in the Territory, and that the information you provide is accurate, complete, and current at all times. If you do not meet these criteria, you may not register for an account in the Shiftsmart Platform. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account for cause. ********************** will associate your account with a user ID and password ("Partner ID") to enable you to access and use the Shiftsmart Platform, including the Partner App on your mobile device and **********************'s online portal. You agree that you will maintain your Partner ID in confidence and not share your Partner ID with any third party. You will immediately notify Shiftsmart of any actual or suspected breach or improper use or disclosure of your Partner ID or the Partner App. Shiftsmart reserves the right to deactivate accounts it believes to be inactive or associated with a shared Partner ID."

  For this reason, the partner will not be reactivated on our platform. However, and as already stated, we did pay her for the February 5th shift at *************** Store #****. She can expect the funds to be reflected in her bank account within 3-5 business days. 

  Customer Answer

  Date: 02/07/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe shiftsmart has made false claims against me. It has caused loss of income it can cause loss of future jobs 2-3-25 I was scheduled to work at 2 circle k locations fairly close to each other. #**** cleaner 6am-10am. Services were rendered. I left location a few mins after 10am. I proceeded to next gig #****, 10am-2pm I used shiftsmart procedures via app to inform the company I was late When I arrived at the store, there were customers in line I did not want to be rude. I introduced myself **** proceeded to get the check in code. I entered the code and was check in The app refreshed itself and the shift was removed after I was checked in. When this situation occurred with shiftsmart in the past (about five other jobs I was scheduled to do, services were rendered and I did not get paid) Crystal the ******, **** and myself opted not to take a chance. The app would not allow me to input a check out code because shift no longer was visible even thought it let me check in. I come from two cities over. Most days, one shift is not worth the gas money or time I saw another shift to be picked up #**** 11:15am-2pm. I picked it up. I was able to check in at the location If I book shifts that overlap in time the app will have a dialog box p***enting shift conflicts. Services were rendered. I kept refreshing app all day. No other scheduled shift showed. February 4, 2025, I was getting ready to work my next shift at 4am for *******. When I opens the app, I saw my account was suspended for excessive no call no show and a low reliability score below 84%. I was a no call no show for shift earlier in the week but I was still eligible under shiftsmart standard to work They claimed I had not shown up for #**** 12-?. This shift never showed up on my schedule. The app recognizes when a conflictof schedules arrived I would not have been allowed to book a shift at #**** if I was booked@ #**** @same time i am suspended for 7 days because of app developers glitches. Please help ***

  Business Response

  Date: 02/07/2025

  We appreciate this user taking the time to submit a ******************** complaint. Unfortunately, her account has been suspended. Thus, she has been restricted from booking or completing shifts over the next seven days. For context, her suspension occurred because she completed at least five shifts and her reliability score dipped below 50%.
  
  Since she have been suspended, all future shifts she had booked were automatically canceled. Shiftsmart has high standards for partner behavior, as we need to deliver a quality experience to our customers, and late cancellations or no-shows result in a very poor experience for them. To avoid suspension or deactivation risk, do not cancel a shift within 12 hours of its start and do not no-show shifts.
  
  Again, this individual's suspension will last seven days. After that, she will be able to begin to book shifts again. Lastly, following this suspension, she will start with a clean slate. We hope that this information is clarifying.

  Customer Answer

  Date: 02/19/2025

  I am rejecting this response because:   If you view the downloaded pics. It shows I completed the first shift of the day. 6am-10am. It then show me checked in at my second shift 10 am-2pm. However, I refreshed the app and my second shift did not show up. Please review pics. I showed the manager on duty my schedule. We agreed that I HAD NO SCHEDULED SHIFT FOR THAT LOCATION APPEARING ON MY PHONE. That included the shift I check in using shiftsmart s code or any other shift for that location. While I was at the second location, I was able to pick up a third shift at a different location 11:15-? (Can not remember check out time). I proceeded to third shift and clocked in. Shiftsmart claims that the fifth no call no show cause my account to be suspended. How can that be if I was working at the third shift? The app does not allow users to pick up shifts that overlap. Ex: 12-4 and 3-7 would not be allowed. The app prevents double booking. They claim I had a shift at noon n did a no call no show. It never showed up on my end even after I refreshed the app. Manager saw it was not appearing. She DID NOT TURN ME AWAY. She was looking out for my best interest. In the past, similar errors w app occurred n I worked shifts because I was afraid of no call no show BUT NEVER GOT PAID.(app refreshed n shift disappeared but I worked).  Three out of the five no calls were due to app developers errors.
  

  Too many times I worked when shift disappeared n did not get paid. Traveled to two or theee cities away n did not get paid. I workeLook at **** submitted. This time shift did not appear, I went to work t another store and I get suspended?  (This is where I have had the same problem w shiftsmart in the past for similar check in n out issues and overlapping shifts, or not having real lifetime updating schedules) I admit to two no calls, my fault. The other three is their error

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've worked five Job assignment and haven't received payment January 8th,17th31st, February 3rd and 4th.just need what I worked for.

  Customer Answer

  Date: 02/05/2025

  Also worked on the 17th of January and February 5th 2025

  Customer Answer

  Date: 02/05/2025

  My phone number is not correct it's **********

  Business Response

  Date: 02/07/2025

  We appreciate this user taking the time to submit a ******************** complaint. We have just sent this partner an email requesting more specific details regarding hisherpayment concerns. We urge her to follow up with us via the email thread so that we can properly investigate this matter. Thank you.

  Customer Answer

  Date: 02/07/2025

  I've successfully completed job assignment and wasn't paid for the following dates January 8th,*****,23rd ********th two shifts ***** and ***** the 28th *****,and the 31st.for *****

  Customer Answer

  Date: 02/08/2025

  I have reviewed the business response and accept this . 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worked my shift on Dec. 21 2024 when I tried to check in said I was to far from store I submitted a support ticket store manager has emailed them multiple times and still no pay... it is an issue at this one store when trying to check in and problem still has not been fixed... I want paid

  Business Response

  Date: 02/07/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we sincerely apologize for the delay this user experienced with receiving her funds. With this in mind, we have approved her payment for the December 21st shift at ************** #*******. This is now reflected within her Shiftsmart app. We hope that this is an amicable resolution and are truly sorry for the delay. 

  Customer Answer

  Date: 02/08/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I am an independent contractor I'm neither an employee and they are neither an employer. This has to do with business though. I'm an independent contractor working solely through gig works as of right now to make ends meet. I was doing ******* deliveries for the spark driving platform. My account has been deactivated on three different occasions on false allegations. The first time it was deactivated for 7 weeks during Thanksgiving break. They somehow made it to where I'm logged out of my account and I have no way to log back in. The second time was for my car insurance being invalid whenever it was up to date and paid. One of their employees did **** my car insurance as invalid and I have proof in a conversation I recorded. Then the third Time, somehow, now One of my customers reported me for invading their privacy and when I asked for proof they gave none. There has to be some common ground. Something's going on. I need help with this. May you please help me and God help us all.

  Business Response

  Date: 02/03/2025

  We appreciate this user taking the time to submit a ******************** complaint. However, based on the details included in his complaint, he is referring to the Spark Driver appwhich is unrelated to Shiftsmart. For context, this user is active on our platform and eligible to select shifts at his discretion. We hope that this information is clarifying. 

  Customer Answer

  Date: 02/03/2025

  I 100% apologize for somehow selecting shift smart for this complaint. I was organizing my schedule at the same time of handling my Spark Driver Appeals. This needs to be taken down and removed today. Please and thank you. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked on 1/23/25 I was unable to check in on the app for my 4 hr shift the manager told me I could stay and work that and the that there would be an email between the store and shiftsmart. Shiftsmart said they cancelled my shift cause I never checked in but yet I worked 4 hrs then on the 27 I showed up for a 2 hr s*** signed in later looked at the app and they rejected shiftsmart. I will not work for them again til I get pd for those 6 hrs

  Business Response

  Date: 01/30/2025

  We appreciate this user submitting a ******************** complaint and sincerely apologize for the delay in receiving her funds. With this in mind, we have approved her payments for the January 23rd shift at ************** #******* and the January 27th shift at ****************** Store #*******. We hope that this is an amicable resolution and appreciate this user's patience in the matter. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been working for shiftsmart a few years now and rarely had any problems but recently they have rejected two of my shift which I know that I have worked the app ***** and is horrible when I try to check in the app freezes or won't let me click the button ! And I have reached out to them the day of my shifts and even after the rejected my shifts and I have not heard anything from them after I have submitted multiple support tickets I work to hard and waste a lot of gas going to different stores. I need my money !! Also one of my shifts I went to they deleted off the app even after I showed up saying oh I didn't check in withing 15 mins so they deleted the shift off the app and the app was not working so it wasn't my fault but I need my pay for that shift also !

  Business Response

  Date: 02/12/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we sincerely apologize for the delay she experienced with receiving her funds. With this in mind, we have approved the two payments that the partner referenced in this complaint. We have attached two screenshots showing this for reference. We hope that this is an amicable resolution and sincerely apologize again.

  Customer Answer

  Date: 02/15/2025

  Yes I still have a shift that I have not been paid for and I have been reaching out to them since the day of this shift which was 01/30/2025. And have not had any response they resolved my other two payments but forgot this one

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because: 

  Yes I still have a shift that I have not been paid for and I have been reaching out to them since the day of this shift which was 01/30/2025. And have not had any response they resolved my other two payments but forgot this one

  Customer Answer

  Date: 02/20/2025

  I have been working for shiftsmart for years but it has been issues lately. I'm missing my payments from 01/30/2025 and also 01/23/2025. I have reached out several times to the company and the customer service *****. When I attempted to do my shifts the apps barely works and the check in button does not work. Most of the time it says I'm not at the location when I be on the job site. Every time I have issues I reach out to the company at the time of the problem . They never respond then denied my payment. I work to hard for this company and I need my money.

  Yes. I constantly have problems with this app with me checking in to my shifts. The app has several issues sometimes when I show up the check in button does not work so I have to override to do my shift or sometimes the app may say you're not at the right location. But anytime I'm at my shift and have a problem I reach out but never heard anything back. So last time I had to come here and make an complaint to even get help. So I've had like 3 shifts that they have rejected for no reason I kind of feel like they are mad because I made an complaint but I did what I have to do because this is the only way to get help and I work to hard and have wasted a lot of gas and they have denied my last 3 shifts and have not reached out or responded I feel like this is intentional..

  
  

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to be paid for a shift I worked 08/29/2024 from 4pm-8pm [CircleK Store #*******] - Fuel Day Coupon Distribution - One Time Today, 4:00 PM- 8:00 I have clock in code and the app froze I have pictures and store manager documented my attendance I still havent gotten a response back I been waiting since the 08/29/2024 We reached an agreement though BBB but the never paid me

  Business Response

  Date: 02/11/2025

  We appreciate this user taking the time to submit a ******************** complaint and apologize for any confusion. With this in mind, the funds for the August 29th shift at ************** #******* were approved on October 18th. However, the funds were not successfully transferred to the user's bank account until January 29th. Nonetheless, we can assure this partner that the funds have been deposited. We have attached two screenshots showing this. We hope that this information is helpful.