Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start. On 1/04/24 I was involved in a car accident. I called godsey Martin the day of to have them represent me on 1/9/24 I was signing papers having them represent me I was at ease after beginning my new year this way. I was in pain with a big lump on my head, with a back injury and confusion unable to put out complete sentences without being angry. I went to all the doctors appointments before they released me and told me I need to get injections in my back, also in back of my head to relieve the pressure from a concussion. I also had to go to therapy which took up more time in my week. With the doctor telling me I need to go to another career because the one I had would only further damage me. I called countless times to get my car fixed by the number they sent me til it just stopped working in the middle of street. So now I need a new job new car I'm still in pain 3 other major life events happening on top of this one in which I almost died. This company has put me through 3 different case managers. Which the one I have seems nice. But i was told in the beging it would be a year then 15 months and now longer waiting for paperwork for a doctor I seen back at the beginning of this whole process. At this point I don't even think I'll be receiving anything from them in the settlement because cause the presettlement I received made me feel like a crack head a little something here a little something there and I fell way behind on my bills. I don't know why it's taking so long on a case to wrap up when it's not even my fault. ************************************* my life. And now it's bleeding into this year. They get irritated with you if you call too much if you have anything in life going on besides going to I appointments and pain and suffering will be zero for borrowing a small about that doesn't even cover rent. I have to live with this forever all I can do is cry.

  Customer Answer

  Date: 02/12/2025

  Wonderful Attorney updated me. Left me in a better state of mind would like the delete from comment. Very informative on my situation really just wanted to help me. Im in the negotiation stage of my case. 

  Business Response

  Date: 02/14/2025

  We reached out to the client and explained because of the complexity of the case we would be proceeding with Litigation and explained the process going forward. Client understood an is in agreement thank You **** ******* Attorney

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was originally in a car accident in December 2023. I have a friend that was involved in an accident in April 2024, and they have received their settlement check already from another firm. To todays date I have yet to receive a settlement check. My case manager and I have already agreed on an offer from the insurance, and I havent heard anything since then. Im getting told 4-6 weeks for payout, but my friend received their settlement check within 3 business days after agreeing to an offer made from their accident attorney. I called and spoke to my case manager about this and he got upset and had a slight attitude about me confronting him about my money. Going forward I will not be recommending this company to anyone. It does not take a whole year to resolve an accident or settlement.

  Business Response

  Date: 09/11/2024

  All,

  Please be advised that the settlement funds described by Ms. ******* related to a personal injury claim from a motor vehicle accident on 12/18/23, were received by our office on September 10, 2024. I have called the client and advised him of the final steps necessary before we can disburse the funds. Specifically, we are working with his medical providers to reduce his medical bills related to the accident. We are taking steps to disburse the settlement funds to the client. 

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident 2 years ago and was referenced to Godsey Martin by my daughter after hearing the advertisement on the local radio station. I am writing to express my dissatisfaction with the legal services provided by Godsey Martin in relation to a car accident that I was involved in. Having worked with them for the past two years, I have had to repeatedly initiate contact with them, as they have never proactively reached out to me. My case appeared to only have been handled by a case worker / paralegal that never returned my calls or emails inquiring about the movement of my case in 20 months. As the case was about to reach its statute of limitations, only then did there appear to be movement on my 2-yr old case after completing the physical therapy with a doctor they assigned to me to within the first month of Godsey Martin receiving my case. I was finally contacted by Mr. ************************* as the case has reached its statute of limitations informing me that case was settled in May. According to Mr. ***** ******** they were still trying to gather more medical documentation after 2 years. Its been four more months with no contact or details of the medical docs they were seeking. It has been four months with no settlement check. I am a 75yr old woman just looking to resolve this matter and retire in peace.

  Business Response

  Date: 09/09/2024

  This complaint has been resolved satisfactorily.  This client did not understand the litigation process. However, her case has now been settled and she is very happy with the outcome and the settlement amount she has recovered.  Client received her settlement funds on Friday September 6, 2024.  She is now pleased and the issued she had presented were resolved.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a motor vehicle accident on May 16, 2023 in *******, *****. I went to the emergency after I obtained the other partys insurance and reported to my employer that I was involved in a motor vehicle accident and headed to the emergency room. I was referred by colleagues to Godsey Martin Law Firm aka Igothit.com my case manager was awesome. Now here is where everything fell apart. Not once did I ever hear from the adjuster on my case. I heard from a male that said he was working along side her. Well I never heard a peep until I received a text message saying I would receive an update around April 18th. I have been calling since April 18th passed not once did anyone tell me that the negotiator left the practice until I was informed by ********* who proceeded to help me. She push the button to get everything processed and said the moment the funds were received I would get my settlement check the fast method possible which I assume would be Priority Express through the postal service. Well it is now almost the end of July and not a word again since I heard from her in June. Over the weekend I sent a message to the firm requesting an update and hoping my message was seen by the founders expressing my disappointment and frustration. I have already told several of my friends and the ones who referred me to them that I dont recommend this firm. It has been one year and two months since my car accident and no settlement check. This firm has my information and they know how to get a hold of me.

  Business Response

  Date: 08/07/2024

  We have resolved the concerns with our client.  Thank you.

  Customer Answer

  Date: 08/07/2024

  I have reviewed the business response and accept this resolution. I am pleased with the professional of ************************ and ******. I hope that ************* will follow through with his statement of completing an investigation to determine the cause that brought this matter to light with the BBB. 

  Business Response

  Date: 08/08/2024

  This is *********************** I contacted client and will get her a tracking number today and the settlement check will arrive tomorrow Client was satisfied with the response I am at ext 8032 

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22nd, I signed up for the law firm to represent me in a car accident case. However, after noticing some questionable things, I requested that I terminated the relationship and asked them to drop me from being their client so I could use someone identified by my employer. The thing that I felt had a conflict of interest was stating that I had to use one of their medical centers and should not use my insurance. This is where I have the most concerns: I would have more out-of-pocket fees using their medical office vs. just using my medical insurance and getting real help from a doctor vs. a nurse practitioner. In addition, when going to the medical clinic, they did not do X-rays or physically touch me to see if anything was wrong. Still, they wanted me to go to a chiropractor and start Physical Therapy immediately, even without knowing what was wrong. When I made my own appointment with a doctor, they did X-rays, told me what was wrong, and gave the complete opposite advice than the medical clinic they advised. To me, this law firm has approved of this medical center, and this medical center is prescribing things that are not needed to make additional money and is not concerned with the actual patient.To end the relationship, I emailed and sent a certified letter to ******* and ******, as I did not know where the lawyers assigned to the case were, and spoke to the paralegal on April 25th. The person I talked to said they would still put a lean on my case, even though nothing has started, and even if I have never spoken to the actual lawyer on the case because the police report has yet to be entered by the police department. Even though this was all done, I still get messages through the app as if I am a client. What I am specifically looking for is a letter documenting that they dropped me as a client and that I should take the lead off the account so I can work with a lawyer within my company.

  Business Response

  Date: 04/30/2024

   

  Good afternoon from Godsey Martin, P.C. 

  We have reviewed your letter that you forwarded to us, and we are releasing the Attorney **** from ************************************* accident claim with our office. 

  We will be sending out updated Withdrawal letters which will reflect that our Firm is not maintaining an Attorney Lien on ********************** 4/20/24 vehicle accident claim. 

  Kindest regards.

  ********************, Esq. for Godsey Martin, P.C. 

  Email **************** 

  Customer Answer

  Date: 05/01/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th, 2023 at the request of my daughter I called Godsey Martin Law Firm because my son and I had been in a car accident. On June 5th we signed with the company to retain them and to represent us. On June 6th we heard from, **************************, Case Manager. We then received a welcome letter on June 10, 2023. On July 11th, 2023 we received an email from *********************, Attorney introducing herself. My son and I had been contacting them from the date of June 05, *************************************************************************************** a lot of pain from the accident. My son, ******* Martin had been calling an d calling because we needed to get someone to look at his truck from the accident on June 01, 2023. He had already email them the pictures of the damage and the police report and the insurance adjusters information. We were hurt badly and needed medical attention from a treatment specialist. My son and I were calling and emailing but all we were receiving was email and a couple of phone calls. We finally got to see a physical therapist in July. My son and I kept calling for help with his car. Also the doctor at the physical therapist office was also trying to contact them because they needed permission from the attorney from different treatments and MRI's. We were having a difficult time getting anyone at the law firm to contact us back. We were not getting the help and assistance we needed. Even our Dr. at the physical therapist said they were not returning their calls either. So, on July 18th, 2023 I sent Godsey Law Firm an email that we no longer wanted them to represent me and my son due to lack of communication and service to us. On July 24, 2023 I received a drop letter with a lien. Godsey Martin Law Firm is trying to hold on to our case and they did not assist us properly. They were only retained from June 5th, 2023 to July 18th, 2023. Now they will not release my case without a lien on it. This is an unjust Law Firm for doing that.

  Business Response

  Date: 03/18/2024

  Reached out to the client and addressed her concern and handled the issue

   

  thank you

  ****

  Customer Answer

  Date: 03/18/2024

  I have reviewed the business response and accept this resolution. I was contacted by Godsey Martin the next day after filing with the BBB. An Attorney named **** contacted me and when I had a chance to call back, he said they would send me the letter I needed. He said the Attorney ********************* was no longer there at the company. She was the attorney that was so rude to me and my son and was refusing to release our case. I do appreciate the quick response from the attorney. After I texted them the next day, I received our release. 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a accident 2/11/22 it is now 1/2024 I am not understanding why this company plays games with people rip them and steal there money ms****y told me another 2-3 years before my case goes before the jury I have debt I have to young ******** to take of no car and I'm disabled. They don't call and update you, you have to track them down I don't think they even care and now she's telling me that they are going to use my criminal history and throw it in my face again I've paid my debt to society and I've been walking a straight and narrow line I have to go through all this because a crazy lowes truck driver driving all over the road fast In A school zone smashes the back of my car with me and my 6 month old at the time now 2 about to be 3 why us.

  Customer Answer

  Date: 01/31/2024

  They contacted me on 1/30/24 to try and get me to stay but I still wish for them to drop my case with no liens and I don't believe they are going to do so because ***** said someone else is going to contact me but has not yet. All they care about is getting the money and ripping me off is all I can see. My daughter was 6 months at the time another 3 more years shell be 6 impossible to continue with them and this nonsense about my background.

  Business Response

  Date: 02/06/2024

  The matter is being resolved per the client's request. 

  Customer Answer

  Date: 02/07/2024

  I am rejecting this response because:   I have not received the drop letter with no liens as requested.

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help me resolve a settlement issue with *********************************************** law firm. My disabled son, ********, had a car wreck (car totaled) in August 2022, and I contracted with Godsey Martin to represent his personal injury case. He went to all his medical appointments, but I believe he was released too soon because he was still in pain. I tried contacting his then case manager ***************************, to advise her that he's still in pain. Numerous phone calls & emails later never receive a response back. Months went by and then I discovered his case was transferred to another Case Manager, ********************* in August 2023. Also, I discovered that the insurance company settled the case and Godsey Martin has already received their fees. I tried contacting ********** to find out when his case would be settled/closed, but no response to either email or calls. Months went by again and I called to file a complaint with the firm only to discovered that his case was transferred once again to another case manager, *****************************. My son's case had been at the bottom of the stack, but ************** assured me it would be settled soon. Another couple months has gone by, when I called to get an updated status and was told that they needed another document showing that he's not on ********* which I had already submitted documentation to ******, but I resent again. I've been texting and emailing ************** for an updated settlement status but have not received any response to-date. It's very disappointing that every entity may have received settlement on this case except the victim himself. Don't know exactly if that is the case, but if true, then I feel it is an unethical code of conduct on behalf of this firm. I continue to email the case manager for an updated settlement closure status, but my correspondence goes unanswered. All I want is closure and the settlement due my son and not just to the law firm and the medical entities. Please help.

  Customer Answer

  Date: 01/07/2024

  Update:   Attorney **** from Godsey Martin contacted me and quickly resolved the issue.  Much thanks and appreciation.

  Business Response

  Date: 01/23/2024

  The law firm has addressed the issues presented by our client.  The client funds have been disbursed and client is fully satisfied.  Per client she has also advised the BBB of the same.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firm has not been truthful and it takes an act of God to get in touch with them I've been given the run around by case managers and my attorney at this point I won't to drop them and find a firm that will work for me cause clearly there not concerned about there clients.....m

  Business Response

  Date: 12/28/2023

  I have communicated the settlement offer to the client and he does not want to accept it. I explained the only other option is Litigation and that the costs of Litigation would exceed the value of the case. I explained he can either accept the offer or take the case to another lawyer to get a 2nd opinion. I will be calling the client again this week to see how he would like to proceed

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2years ago(almost 3) my boyfriend,my ********* were in a severe car accident... went to therapy(didn't help) I stopped going because I broke my back in several places & the type of therapy they wanted me to do hurt worse.I just felt it benefited them more financially for me to be there....Fast forward the situation till today 9/19/2023 my 10 month old then is about to be 3 & my then 2year old is now in school (pre-k) yet I still have absolutely no idea of what's happening with my case. My mom even suggested that maybe they got the money spent ******** their going to come up with legal reasons where I walk away with hardly anything. I hope that's not the case because that accident cost me dearly... my job,my ************** car...here I am 2years later with debt up to the ceiling & no relief in site. I just want answers, communication, paper work a text something that shows that they hadn't forgot about me. I need to feel as if this case matters to them & right now I feel as if I'm buried up under a stack of newer cases that they value more. Disappointed & Confused ??

  Business Response

  Date: 10/05/2023

  Since receiving this BBB complaint, we have contacted the client and updated her to satisfaction.  The client's case along with the cases of two minor children are currently in litigation as our law firm had filed suits on their behalf.  We have updated the client on her case status, explained the litigation process and timelines, and scheduled calls with her each month to provide updates.  The client's boyfriend's case was concluded satisfactorily.  Client's concerns expressed in this BBB complaint have been addressed.

  Business Response

  Date: 10/06/2023

  Since receiving this BBB complaint, we have contacted the client and updated her to satisfaction.  The client's case along with the cases of two minor children are currently in litigation as our law firm had filed suits on their behalf.  We have updated the client on her case status, explained the litigation process and timelines, and scheduled calls with her each month to provide updates.  The client's boyfriend's case was concluded satisfactorily.  Client's concerns expressed in this BBB complaint have been addressed.

  Customer Answer

  Date: 01/03/2025

  The issue started about 3years ago (pre pandemic)when I hired Godsey Martin Law Firm. Their communication skills are horrible. I dont hear anything regarding my car accident in which my back was broken in several places unless I call them. Even then the information is very vague..In October maybe a little later I was told I would have a deposition before Christmas & my case would be complete..meaning I would get something. I received several pages 2day before the deposition via email with details about my case that apparently needed to be memorized because some of the details about the accident I couldnt rememberFast Forward after the deposition in December I have not heard anything else from this law firm. They have yet to discuss any money, any solutions, the next step, Anything with me. Listening to people tell me how they are cheating me out of my money ( because my boyfriend was in the same accident & only got like ***** of a check that he cant even find so it was never cashed)because Im young,black & a female I want get nearly as to what this accident is worth. People are even jokingly saying hes made a side deal with the opposing side and I will never get any money. This is not funny to me at all I suffered & Im still suffering. Its like being in a traffic jam for 3years and having no clue as to when its going to break so that you can continue with your triphowever I cant move forward because I cant get pass the past. I need help, a spokesman someone to speak for me and my 2 babies who were actually in the accident with me also receiving no justice. Im frustrated & I need an attorney that I feel is on my side because I dont feel like this one is. I would not recommend them to my worst enemy. My mom,grandmom etc..have been in serious accidents & theirs did not take nearly as long as this one..at this point Im clueless as to whats going on but if my experience helps someone to not go through what Im going through then this report was worth it