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Complaint Details
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Initial Complaint
01/17/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am the owner of ****************************. I just paid $2508.00 today for my Professional and General Liability policy that was going to expire on 2/1/25. I have been a customer for approximately 28 years, first as ******, then Proliability and now AMBA. AMBA requires you to pay before you get to see documents. Prior to making the payment today, I had provided the required renewal packet with detailed information (several pages, clearly typed with information) in order for the underwriters to write the correct policy. After I paid the fee today, they provided me with documents on three occasions that were completely inaccurate. The underwriters did not read my renewal packet. Many errors were made. Before I paid my fee today, I had reviewed all the details with a customer service agent. She said she would relay all the information to the underwriter. In summary, they had detailed information from me via the renewal packet and detailed information from me via the customer service agent. I need the insurance documentation to be correct in order for my agency to obtain a contract for the therapy services we provide. If the insurance documentation is not correct, the counties in ** will not give me a contract and I will not have a business. This has been an ongoing problem with AMBA in terms of paying attention to what is needed however, this year is particularly troublesome with the errors they have made. I need the company to correct the errors they have made.Initial Complaint
12/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called AMBA to cancel eye and dental insurance as of now, Dec, 2024. They have informed me they will take another payment from my account in January, for Jan, 2025. I am cancelling/have cancelled. They are deducting money from my account without my permission, against my wishes. This is a deceptive practice. I do not want the premium taken out, and if it has been early in January, I want reimbursement.
Business response
01/02/2025
Hello -
Thank you for bringing this matter to our attention. We have reviewed your statement and can confirm the issues has been remediated on our side. We have requested that one of our customer service agents contact you directly for specific details. The phone number to our customer service team is ************** and are available Monday - Friday from 8am - 5pm CST.
AMBA Compliance
Customer response
01/06/2025
Complaint: 22735909
I am rejecting this response because:I have attempted to call the number given and have sat on the phone for over 30 minutes. I need a written response, either by email or a postal letter from AMBA.
Regards,
******* *******Business response
01/06/2025
Hello -
A letter will be sent as requested.
Thank you,
Initial Complaint
12/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Subject: Complaint Regarding Failure to *********************** Policy with AMBA I am writing to formally file a complaint against the Association Member Benefits Advisors (AMBA) regarding their failure to cancel my dental insurance policy despite multiple attempts on my part.Details of the Issue:1.Policy Information:Policyholder Name: ****** ******* Policy Number: ************ 2.Attempts to Cancel:On November 18, 2024, I sent an email to AMBA requesting the cancellation of my dental insurance policy.On November 29, 2024, I sent a follow-up email reiterating my cancellation ********** November 2024, I also contacted AMBA through their online chat system to cancel the policy.I have made numerous phone calls to AMBA to cancel the policy, spending several hours on hold without reaching anyone.Despite these efforts, I continue to be billed for the policy. I have not submitted any claims, and I simply want the policy canceled as of my initial request on November 18, 2024.Impact:This ongoing billing for a policy I no longer want has caused significant frustration and inconvenience. I have been unable to reach a resolution directly with AMBA and feel compelled to seek your assistance in addressing this matter.Requested Resolution:1.Immediate cancellation of the policy, effective November 18, ******.A full refund for any charges incurred after that date.3.Confirmation from AMBA that the policy has been canceled and that no further charges will occur.I kindly request your intervention to resolve this matter promptly. Please let me know if additional information or documentation is required.Thank you for your assistance. I look forward to hearing from you soon.Sincerely,****** *******Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Amba cashed my check for my policy for the upcoming year but then said it was not submitted within the proper timeframe even though it was mailed with sufficient time and like I said they cased the check and took my money. Then they explained that I needed to redo all of the paper work and pay again as they were going to write me a check for my check that they already cashed. I completed all of the paper work on August 14th, the day they sent the request. I also paid again, even though they had not returned my original payment yet. And nothing. No notice, no renewal, nothing. I have reached out on 5 occasions to see if my paper work has been processed. I was first told it would take 2 - 3 days, then 3 - 5 days, then someone said they would call me back that afternoon, and then I would know by the next day. Finally I spoke with the supervisor **** and she told me that she would personally reach out to me today but again no call. Please if someone could just help me and not give me a runaround. This is extremely disappointing especially since you keep taking my money and then do nothing.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took out a professional liability policy to start on 5/1/24. Later I needed a commercial general liability policy, sent them the information it would need to include, they said they could take care of this, and it ended up not being what I needed. This general liability policy was supposed to start on 6/1/24 and I canceled 5/29 and again on 6/1 because instead of canceling my general policy they canceled my professional liability. I spoke to over 5 people on the phone stating they would be giving me a FULL refund for my general liability policy and my professional policy would be refunded the full- one month. I paid 1140 for my professional liability, should be getting back 1045 and am only getting back ******. I paid 133 for my general liability policy, which I never used also never started and am getting 0 back for this. I am being shorted ******. I have an email from an employee even stating the above, yet they are shorting me.Business response
06/11/2024
Thank you for making us aware of this matter. We have reviewed your concern and have remedied the issue with your desired resolution. I have requested that a member of our client relations team reach out to you with the details around this resolution.
If you have any questions in the meantime, please reach us by phone Monday-Friday from 8am-6pm CST by calling **************.
Thank you,
AMBA Compliance
Initial Complaint
12/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Amba is the single worst company I have EVER dealt with! I am a member of the **** (Aircraft Owners and Pilots Association), who uses Amba as the benefits administrator. I submitted my life insurance application in July of 2023 (almost 6 months ago). The actual life insurance provider is Met Life. I was notified from Met Life via letter on August 21, 2023 that I was approved for life insurance (preferred rate). The only caveat was my life insurance would not be activated until Amba approved it too. I NEVER heard anything from Amba. Since then, I have called and called and called Amba. All I have gotten is the run-around for 4 months! I have probably called 10 times over the last 4 months and all Amba tells me is that my life insurance policy is awaiting review or pending. Followed by just wait a week and it will be approved or I finally sent it to the right person. In other words, it is in limbo and I am getting the run around. On December 7, 2023 I was able to get in contact with a supervisor (********). ******** told me that she had fixed the problem and sent my application to the correct department. ******** then said you will be notified soon. Fast forward over 2 weeks later, I have heard nothing from Amba (no texts, no calls, no letters). I called yesterday to get ahold of ******** again, but Amba claimed she was busy and would call me back later in the day. So today, I called Amba twice. And conveniently ******** was unavailable every time. Amba said again that ******** would call me back today. Nothing. At this point I am getting ignored. This is a terrible company with terrible associates and supervisors. I want an answer about my policy NOW. Either approve it or terminate my application and delete my account/personal information from your system. I dont trust a company that treats their consumers like this.Business response
02/09/2024
We are thankful for your time and patients in allowing us to assist with resolving this matter with you. There has been confirmed resolution in this matter. If you have any further questions or concerns, please do not hesitate to contact us. AMBA can be reached by phone Monday-Friday from 8am-6pm CST by calling **************.Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
11/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I enrolled in AMBA retired teachers dental and vision plan I cancel my plan a month prior to them taking out of my checking account they have on file the draft was still being processed When I realized it was being drafted when I had canceled a month prior they had a very nasty disposition when I inquired about my refund now they keep giving me different dates on when my the money was credited to my checking account they tried to blame it on my bank ***************** (***** ) Ive had my account with my bank since 2014 never had a problem with them Crediting my account I just want my money for the 1st payment They are giving me the runaround for when I should expect my refund I know it doesnt take long to refund my money Amazon refund their customers sooner then AMBRA I still havent received my money its been since October 3 here it is Dec I dont recommend this company to my worse enemy Dont buy insurance from these people ask your employer if they can draft directly instead of using a 3rd party they are giving them a bad reputationBusiness response
02/13/2024
We are thankful for your time and patients in allowing us to assist with resolving this matter with you. There has been confirmed resolution in this matter as the outcome you had requested was completed on 11/15/2023. If you have any further questions or concerns, please do not hesitate to contact us. AMBA can be reached by phone Monday-Friday from 8am-6pm CST by calling **************.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
AMBA is the ************************ Program Administrator. The underwriter is *******************************, ************************************************* On July 24, 2023 I submitted a cancellation letter for my life insurance plan, Family ID: *********. Subsequently, I received a letter dated August 01, 2023 that my cancellation request had been received and processed effective July 25, 2023.Also, on August 01, 2023, AMBA widthdrew by ACH the amount of $301.85 for the month of August from my ****** Bank checking account even though the policy had been cancelled on July 25, 2023.The letter of August 01, 2023 stated that "if there is a credit on the account", I would receive a refund under separate cover.On August 23, 2023, having not received the refund, I contacted the service center. II was told that a check had been issued on August 21, 2023 in the amount of $370.02 ($301.85 for Aug. and $68.12 for partial July). I was also told to wait until September 05, 2023 before contacting the office if the check did not arrive. Unfortunately, that is what has occurred.I repeatedly contacted them on Sept. 6, Sept. 13 and Oct. 13 advising them that the check had not been received. They have offered no resolution and continue to stonewall their debt to me. No written communication, letter or email has been received from them since the August 01, 2023 letter.Initial Complaint
10/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Have been paying life Insurance since **** they recently sent out a letter for payment and then dropped my life Insurance without time to pay. This was done fruadulently to drop my coverage after decades Of payment. I tried to Contact them but they will never answerBusiness response
02/09/2024
We are thankful for your time and patients in allowing us to assist with resolving this matter with you. There has been confirmed resolution in this matter. If you have any further questions or concerns, please do not hesitate to contact us. AMBA can be reached by phone Monday-Friday from 8am-6pm CST by calling **************.Initial Complaint
03/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
MOAA HAS BEEN DEDUCTING $135 EACH YEAR FROM MY CHECKING ACCOUNT WITHOUT MY PERMISSION. SO FAR, I HAVE FOUND 3 YEARS OF THIS FRAUDLENT CHARGE. I DID NOT ALLOW MOAA TO CHARGE ANYTHING TO MY CHECKING ACCOUNT. MY BANK IS GOING BACK 7 YEARS. IF I SIGNED ANYTHING, PLEASE SEND THE PROOF TO MY EMAIL. MOAA AND THEIR ASSOCIATES ARE TO NEVER MAIL ANYTHING TO MY HOUSE AGAIN. IF I SIGNED SOMETHING, SEND IT. STOP ALL FUTURE BANK DRAFTS. THIS IS A BUNCH OF BULL. I WANT TO KNOW HOW MANY YEARS THIS BANK DRAFT HAS OCCURRED. MY WIFE AND I HAVE FULL MILITARY RETIREMENT WITH TRI-CARE. I HAVE NO NEED FOR THIS GARBAGE.Business response
05/16/2023
Hello -
We appreciate your patience and understanding while we continue to work with you regarding your questions and concerns noted in your complaint. We are committed to having continued communication with you during the review process related to these matters. Please continue to reach out to us for an update to this matter Monday-Friday from 8am-6pm CT by calling 1-800-258-7041.
Thank you,
AMBA Compliance
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Get a QuoteCustomer Complaints Summary
15 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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