ComplaintsforTesla, Inc.
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been trying to contact Tesla Energy Support for the past few weeks in reference to my broken Solar Panels due to a hail storm. As it is they provide little to no service at all unless they are selling you one of their products. I finally was able to call within their supposed customer service hours of 9am to 3 pm because of my work hours. I called at 9:07 am MST which is an hour behind Tesla in ***** which is on CST time only to be promoted to call back during there normal business hours of 9 am to 3 pm?????Business response
09/04/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I look forward to speaking to the representative. However, the issue is not resolved. Please do not close my complaint yet.
Regards,
*********************Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have solar panels purchased from Solar City, a company subsequently purchased by Tesla. Part of the ongoing support requires Tesla to remove and reinstall the panels when the roof requires repair. I contacted Tesla in March 2024 to have the panels removed and the soonest available date was July 1. At that time I asked to schedule the reinstall as well. The agent informed me they cannot schedule the reinstall until the repairs are complete, but that I'd have priority on the reinstall and it would not take longer than 3 months. This was a chat conversation that has recorded by Tesla. After the repair, on July 2, I contacted them to schedule the install and the soonest they could do was November 7th. The agent in March lied about any kind of prioritization for reinstall. I want the panels reinstalled and functioning as soon as possible.Business response
09/04/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an enhanced connectivity package for my Tesla. I did not use it and thought I cancelled. I guess I did not. I am not trying to get a refund for the initial purchase. Last week Tesla billed me again for a year long subscription to this service. I cancelled within minutes of the billing. They will not refund me. Since I cancelled within minutes of the billing, I should be refunded. I have not used this service and do not use this service. It is unthinkable a company can charge someone and not issue a refund when the consumer cancels the service within minutes of the billing.Business response
09/11/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate Agent has been in contact with the customer to address their refund request within the past 5 days. Tesla has presented our position to the customer and stands firm on its decision.Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked Tesla Y model and local office forced and schedule delivery date without my consent. I was out of country and could not meet the delivery date. I did ask to reschedule but they did not budge. I sent this complaint and their sales manager said he is working on it. It's been more than 3 months and I did not get response. I paid $250 deposit against this Y model I booked and now Tesla is not helping me to book another vehicle with this deposit and no feedback from customer service. This is terrible looting.Business response
09/09/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Delivery Manager has been in contact with the customer to address their order fee concerns within the past 5 days. Tesla has provided our position to the customer and considers this matter closed.Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received ****** Tesla referral credits and currently had ***** credits remaining. However, the credits unexpectedly disappeared from my Tesla app without any prior notice. The credits were scheduled to expire in January 2025.I have attempted to redeem the credits, but there is no other ways to redeemd the credit.I request a full refund of the equivalent US dollar amount or access to redeem the remaining credits.Business response
09/07/2024
Tell us why here...We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has been in contact with the customer to address their referral awards within the past 3 days Tesla has provided our position to the customer and considers this matter closed.Customer response
09/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was involved in a vehicle collision where the other party involved was at fault. I went thru my insurance (TESLA INS) for repairs. I paid my deductible in the amount of ***** U.S. dollars and was informed by the adjuster that the amount would be refunded. I have emailed several times since for months asking about the status of my refund and have not received a response nor a refund. The claim number is as follows: CL-54-ZD9EN9-1Business response
09/06/2024
A Claims Manager has been in contact with the customer to address their concern regarding their insurance deductible within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a cyber truck under VIN *****************. I did not accept delivery of it because it had rail dust all over it that Tesla couldnt get off. They assigned another VIN to me, *****************, and after manufacturing it, I was able to take delivery of it. For the first VIN, my bank sent Tesla a check for the part I financed, $65,000. Since I was getting a whole new VIN assigned to me, my bank had to start a new loan application for me and sent out another check for $65,000 so my delivery doesnt get delayed. They are simply asking for a check back for $65,000 from Tesla so I am not responsible for 2 loans while only having one truck in my possession. Interest is being accrued daily for the first account/truck I did not take nor do I have. I am having the hardest time with Tesla sending the money back. The only answer I get is that there is a case open. That doesnt help me at all. I need for them to send the money back to my bank versus saying, there is a case open. Can someone help with refunding my lender $65,000 for VIN ***************** since they sent out another $65,000 for VIN ***************** since the first VIN ***************** was not in an acceptable state.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
web site advertise "available for immediate pickup" for a demo model in stock. Base on this information, I made purchase and submitted my request at 2:15pm to pickup my car the next day morning, tesla replied and told me they need time to do safety check and car wash, the earliest pickup day would be 5 days after purchased. This is falsely advertised on their web site. I needed a car immediately that's the reason I made the purchase. I submitted multiple request to get my car and tesla ignored my request. totally unprofessional. I'm requesting compensations of $500 per day for the 5 days that tesla failed to deliver what it advertised on it's web site. Total of $2500. photo attached to show they advertise "available for immediate pickup".Business response
09/11/2024
A Sales Manager has been in contact with the customer to address their concern regarding their their delivery within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am writing to express my frustration and seek urgent assistance regarding an ongoing issue with my recently purchased Tesla Model S (VIN: *****************). When I accepted the delivery of my vehicle, it was missing several critical components, most notably the infotainment upgrade SD card. The Tesla advisor assured me that this issue would be promptly addressed and that the *********************** could upgrade my infotainment memory from 8 GB to 16 GB the next day to enable seamless use of Steam games.Following their guidance, I visited the Tesla ***********************, where they scheduled a mobile service visit to complete the upgrade. However, after wait a week and just two days before the scheduled visit, I received a notification that the appointment had been canceled because the service must be performed at the ************************This situation is incredibly frustrating and unfair. I cannot afford to wait an additional 25 days for another appointment at the ***********************. I need this issue resolved immediately, as I would have refused the delivery of my Tesla Model S had I known about these complications.I urge you to review my complaint and expedite the necessary service. I am a dedicated Tesla customer, but this experience has been highly disappointing, and I am requesting prompt action to rectify this matter.Thank you for your immediate attention to this issue.Business response
08/30/2024
Tell us why here...We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.Customer response
08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My solar panels stopped working at the beginning of August. I cannot contact Tesla to have them fixed. I am paying $84.75/month to lease the panels. There was no email or text notification that the system had failed. I need them to contact me and have the system repaired. I plan to have the bank stop the automatic payments to them in an attempt to force them to communicate with me.Business response
09/03/2024
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Going forward, the customer should expect a call from a ********************** representative within the next five business days.
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Customer Complaints Summary
3,144 total complaints in the last 3 years.
1,245 complaints closed in the last 12 months.