Laboratory Testing
Natera, Inc.Headquarters
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Reviews
This profile includes reviews for Natera, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 499 Customer Reviews
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Review fromClaire V
Date: 05/09/2025
1 starThis is a scam, I was told by my health provider the cost would be $350 but now the bill is over $8,000!Review fromHalynn M
Date: 05/09/2025
1 star$3,900 that is how much my bill was for lab tests. just the basic testing ive done two other times. In no way can i afford that. When I first looked at my account on the ********************** website it showed only $250. Now i have a bill from my insurance (good military insurance) $700 I cannot afford that.Review fromMark C
Date: 05/01/2025
1 starMark C
Date: 05/01/2025
I was told by my wife's OB that I needed to take the Horizon Screen due to having an abnormality in my wife's results. I was told they would just bill my insurance. Three months after the procedure was performed, I receive a bill for $749. I also discovered, after receiving the bill, that my insurance was out of network with Natera. This feels very predatory and sketchy billing on the part of Natera. I'm not sure when it was determined that my insurance was out of network, but if a test costs $10,000 there should be some form of prior authorization with the insurance company prior to running the screen. If it was determined that my insurance was out of network before running the genetic testing, I should have been notified with estimation of costs involved. If it was not determined that insurance was out of network until after testing was done, then it should be at the fault of Natera for not determining if I have funding available to pay for testing, or if I would like to continue with the testing. I have called customer service, but no help there. I should not have to pay that amount for Natera's ineptitude and poor process.Natera, Inc.
Date: 05/02/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************Review fromAubree M
Date: 04/28/2025
1 starAubree M
Date: 04/28/2025
Way too expensive. I was not expecting to get a bill for 1200. Insurance was already billed. I would have not chose to use natera if I knew this was the ending costNatera, Inc.
Date: 04/29/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************Review fromElizabeth L
Date: 04/28/2025
1 starElizabeth L
Date: 04/28/2025
God willing, if I ever have another child- I will do everything I can to avoid this company's service. I was pregnant and had my child all the way back in 2022 and my midwife used the Natera service. I had this done on 6/9/22. I received my insurance notice through ***** on 11/9/22 that I did not owe anything for this service. I received no further contact until 2 years later on 4/19/24 through harassing emails, texts, and phone calls that I owed even more than what was initially billed to me. Calling this company back was another frustrating experience with no acknowledgement to what I had been told by my insurance company. I then called my insurance after continuous harassments by Natera- and received 2 case numbers with them reaching out to Natera to take care of this issue. However, I am still getting continual harassing notices 3 years later. I would just like this to stop, please. My insurance has already taken care of this bill from the beginning and I believe that Natera has been nothing but predatory and accusatory in order to take more than what they originally monetarily charged.Natera, Inc.
Date: 04/29/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************Review fromKaty B
Date: 04/22/2025
1 starKaty B
Date: 04/22/2025
Did the Natera Panorama test recently as I believed it was the only **** offered by my provider's office. Received a result that was presented by their "virtual assistant" as high risk "for fetal DNA fraction" and she noted: your baby MAY have triploidy, Trisomy 18 or Trisomy 13- only to uncover I had low fetal fraction at 2.4% (high BMI & tested early ((before 11 weeks)) and my baby's DNA was never even analyzed! They created a statistic algorithmic calculation (FBBR) for risk based on the fact low fetal fraction can sometimes (but not usually) point to a chromosomal abnormality & so they can produce a "result" and still bill patients even though the fetal DNA was insufficient to ever analyze. There are HUNDREDS of similar stories where moms and families are made to worry only to have no risks found through further testing or other labs/companies. This corrupt organization should not be allowed to be in business. I will not be paying the bill and will scream from every mountaintop how terrible Natera is.Natera, Inc.
Date: 04/23/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************Review fromLainey G
Date: 04/21/2025
1 starLainey G
Date: 04/21/2025
I was told by my doctor that I wouldnt have to pay more than $250 for my prenatal genetic testing. I got a bill in the mail for $645 saying my insurance didnt cover any of the test but my insurance actually paid out $3255 to them. I called and asked for them to honor the price my doctors office quoted and they wouldnt. I wouldnt have done the testing if I knew Id have to pay nearly $400 more than what I was told. I will be telling my doctors office about this experience in hope that they stop using this service for their patients as Ive seen stories of so many others experiencing the same. 10/10 DO NOT RECOMMEND Natera.Natera, Inc.
Date: 04/22/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************Review fromCortney F
Date: 04/17/2025
1 starCortney F
Date: 04/17/2025
If I could leave a zero star I would I was told my price would be 239$ and now Im billed for over 1100$ make that make sense! I will never sure this company again. Scamming its customers. They should be disguised with themselves.Natera, Inc.
Date: 04/18/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
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Patient ***************************************************************** **********************************************************Review fromSara S
Date: 04/15/2025
1 starSara S
Date: 04/15/2025
This company engages in predatory billing practices. I received a bill for $14,000 after being told it should not cost more than $250 for self-pay. Please please avoid using this company at all costs.Natera, Inc.
Date: 04/17/2025
Hello:
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************Review fromMacaya B
Date: 04/12/2025
1 starMacaya B
Date: 04/12/2025
I was told I would be responsible for $250 max out of pocket for genetic and carrier testing. I've been charged $1400!!! Ive called and they refuse to fix it, even applied for compassionate care and Ive heard no response. Im looking at the other reviews and see others are not happy and the billing is all over the place!!Natera, Inc.
Date: 04/15/2025
Hello,
I am very sorry to hear about this experience. We strive to deliver a positive experience.
So that I may better assist,while maintaining your privacy, Im going to email you directly. If you do not see my email, please check your Spam Folder.
I look forward to assisting you.
***** ***** ****
Patient ***************************************************************** **********************************************************
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