Business Profile

Lawn Care

LawnStarter

Headquarters

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Pattern of Complaints

Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

278 total complaints in the last 3 years.
123 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I started mowing for lawnstater I mowed and weedeated first yard and every thing went good on second job it let be submit before photos but when I got finished with yard they wouldn't let me submit after photos of yard I just spent 2hrs mowing to get paid they said I solicited the customer and I didn't solicit no customer didn't try to take any work both customer were very satisfied and my account is still suspended for it and I done nothing but honest hard work
Business Response
Date: 05/07/2025
Hi ******,

Weve tried reaching out via email and phone, but unfortunately, we havent been able to connect. We apologize for any inconvenience this may have caused or for any experience that didnt meet your expectations.
Please feel free to reach out at your conveniencewere here to help and happy to assist whenever you're ready.
Looking forward to hearing from you.
Best regards,
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 8th, I signed up for the LawnStarter service, and a landscaping company was supposed to come out to mow my lawn on April 10th. On April 10th, the company was a no show, which I needed to bring to LawnStarter's attention to be assigned another company. Another company was assigned and was supposed to come on April 15th. On the morning on April 15th, I received a message from the company saying that they would be at my house between 3 PM and 5 PM. At 3:34 PM, I received an email that the company wouldn't be servicing my house, and I needed to wait while LawnStarter found my another company. I reached out to their Customer ********************** about this, who did not seem interested in resolving the situation. Since they started out 0 for 2, I did not have any confidence in their ability to get the job done and decided to cancel. They charged me a $15 cancellation fee - first stating that it was to compensate the landscaping company, which they had not reassigned yet; then stating it was because I had committed to a minimum 3 service. I'm not exactly sure how they can, in good conscience, try to hold people to 3 services when they did not have the competency to deliver 1 service.
Initial Complaint
Date:04/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted LawnStarter through their app to request a quote for weeding not to schedule a service. I was presented with a single quote for $277.76, which I declined because of the high price. Despite this, LawnStarter proceeded to charge me for and perform the service without my authorization or consent.When I contacted their customer **********************, they acknowledged that I had never intended to schedule any lawn treatment service, and that it was an error on their end. However, they left the weeding service active, even though that was the only service I was quoted for and which I explicitly declined. I never authorized any work, and there is no record of my approval. They also refused to give me a refund for a service I never consented to. I disputed the charge with ****************, who has since credited my account after reviewing the situation. I believe LawnStarter acted inappropriately by billing me without authorization, and their customer ********************** responses have been misleading and contradictory.Additionally, I attempted to remove my credit card from their app and was told I could not do so myself that a manual request had to be submitted by LawnStarters team and could take up to 48 hours. I find this practice concerning, especially given the unauthorized charge. Consequently I had my credit card company block them from charging my card.
Business Response
Date: 04/18/2025
Hello *****,

Warm greetings!

I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Rest assured that I will work on your refund request and keep you posted. Your feedback is invaluable to us, and we're eager to successfully resolve the matter to your expectations.

Looking forward to your response.

Best regards,
******, LawnStarter
Customer Answer
Date: 05/09/2025
Complaint: 23215555

I am rejecting this response because:

After I filed this BBB complaint, LawnStarter reached out and agreed to issue a refund if I dropped the dispute I had filed with my credit card company (****). I complied in good faith and canceled the dispute weeks ago, with **** confirming that it was fully processed.

However, since then, LawnStarter has failed to issue the promised refund, claiming they still dont have the option to do so. To make matters worse:

The representative I had been communicating with suddenly had her email address changed, making it impossible to follow up.
When I called LawnStarter, I was told they could not connect me to her, but that she would reach outshe never did.
AMEX has confirmed there is no reason preventing LawnStarter from processing the refund on their end.

At this point, it is clear that LawnStarter is engaging in delay tactics and bad faith behavior. I intend to reopen the dispute with my credit card company and will no longer engage with LawnStarter directly, as they have repeatedly demonstrated unreliability and dishonesty.

I am updating this complaint not only to seek resolution, but to warn other customers about these deceptive refund practices.

Regards,

*****
Business Response
Date: 05/09/2025
Hello *****,

Thank you for your feedback. I am ******, the LawnStarter Specialist that you were working with and I am still monitoring your account regarding your refund. Our system is still showing that your bank is reviewing the dispute that you filed with them. I totally understand where you are coming from but just like you, I would like it to be processed on our end.

I am still waiting for our billing department's update and rest assured that I will keep you posted. Also, I did not change my email address, I am still using it and sending you updates about the status of your refund.

I need you to trust me until we get it processed on our end, *****. It is not easy but I hope you will. I will not let go this concern until it is resolved.

I appreciate your patience and understanding.

Respectfully,
******, LawnStarter
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a package with Lawnstarter to mow my lawn bi-weekly. The individual showed up and informed me that I needed to put up my dog. I immediately put my dog up while he was starting to mow the front lawn. He was there for less than 15 minutes, part of the time he was walking around to survey the property. I text him back stating the dog was up, so that he knew the back yard was clear. I saw him look at his phone and then he left. The package I signed up for was to mow my entire lawn and trim the edges and clear the clippings. However, he only attempted to mow my front yard, the clippings were everywhere, and he didn't trim my yard. I received a message saying he was unable to access part of my yard, but I have him on video in my backyard, so he clearly could access it. The email I received afterwards stated that he would be back that day to finish the job. I tried messaging him all day with no response. I tried calling Lawnstart for help but did not get an answer. Today, when I finally got through to Lawnstarter, they said that they acknowledge that the person didn't communicate, and didn't complete the job which was not up to their standards. Lawnstarter said they would send the same person out would have the same person come out to fix the job, but refused to cancel my services unless I accepted one of their other professionals. And, even then, said I couldn't get my money back.
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint towards Lawn Starter I received a text as shown in screenshots I uploaded with my response from a company called Lawn Starter on 2/4)25 that someone was coming to start service. I replied that I did not authorize this. Despite this a man named ******* ***** came to my property and started edging my lawn and blew leaves into a pile at which point I stopped him and told him I did not request service. I had looked into service last year 2024 and never heard back from lawn starter so go other service last year.I asked ******* what he would charge in the future to cut my lawn and he told me $40.00 a week. I agree to that price and told him to come out starting the last week in April on Tuesday every week in the season. So start date being 4/29/25. I also asked how to pay him and asked if he would accept Venmo and if so what was his name on venmo to pay in the future which he gave me. You can see this in the scrtas well.I just received a charge in my BOA credit card for $48.99 by Lawn Starter for not only incomplete service by ******* ***** but also service I did not agree to with Lawn Starter at a cost of $48.99.I want a full refund as service was not authorized and I want to stop future charges from Lawn Starter
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/17/2025 I received my bank statement today and found out that I was charged $50.99 from Lawnstarter for a job that wasn't done and I had no knowledge of until I got my bank statement on 4/7/2025 . I called them at **************** and was told that a refund wasn't possible because it was more that 5 days so I am letting you know about what they told me My yard was not mowed but yet they charged me for it
Business Response
Date: 04/09/2025
Hello ******,

Warm greetings!

I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she already sent to our billing department your refund request and once it is processed, we're going to refund you $50.99 for the lawn mowing on Mar 13th. The refund will be returned to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of LawnStarter
Initial Complaint
Date:04/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially called the company to get my lawn mowed quickly. After messing about with my scheduling and never getting to me before my deadline I called them and said I need to cancel my services and to never send anyone to my property. They claim they record their calls so their should be if my memory serves correctly roughly 4-5 calls on different days telling them to STOP SENDING PEOPLE. I kept getting text messages that they were otw. 3 different people told me my account was canceled and no one will text me, email me, or come to my home. Low and behold when I'm at work a few months later I get a text that someone is working on my property. And now I owed them 83 dollars. I refused to pay cause they said it was canceled 3 times months ago. I now got a message saying they will send me to collections. I will answer any and all questions you guys have and I will somehow find evidence of my calls made to them though hopefully they can just pull their recorded calls with THEM SAYING ITS BEEN CANCELED. Any assistance would be great, my next step will be for suing for harassment. Thank you
Business Response
Date: 05/01/2025
Hello ******,

I hope this message finds you well.
I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
Looking forward to your reply.
Warm regards,
***** Harris
Initial Complaint
Date:04/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4 April 2025, I requested lawnstarter to deactivate my account and remove my account information from their system. The reason for this request is they charged me fees for long grass, safety and trust. They only supposed to charge me *****; however, I was charged ***** which they scammed me. I want account removed from their system and no more charges on my account.
Business Response
Date: 04/08/2025
Hello ******,

Warm greetings!

I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that the account is fully cancelled and your credit card information has been removed from your LawnStarter account.

We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.

Looking forward to your response.

Best regards,
******, on behalf of LawnStarter
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My service was canceled the day before the scheduled date. When I was connected with a new pro the quote was over $300 more. I refused the quote and canceled service. I then get home to find that theyd already started on the service before approval and stopped halfway through when they saw it was not approved. I was left with two enormous piles of leaves in my driveway, and all Lawnstarter would do for me is connect me with a new pro who would then charge me to remove the leaves that shouldnt have been there in the first place. Absolutely ridiculous.
Business Response
Date: 04/01/2025
Hello ****,

Greetings!

I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.

After looking it over, one of our Experience Specialists, *****, already reached out to you about your concern/complaint. We aim to make things right, and we appreciate you for communicating with her.

Respectfully,
******, LawnStarter
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
My 74 year old father removed the piles of leaves that were left blocking my driveway after unauthorized service through LawnStarter.
I do not need anything further from the company but would like them to review their practices so this does not happen to clients in the future.

Regards,

**** *******
Initial Complaint
Date:03/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lack of required notification: Their terms state that I would receive a notification 24 - 48 hours before a service is rendered. I did not receive a notification before the lawn professional was dispatched.I no longer reside at the property: I have not lived at this property for almost a year now. It's unreasonable and in appropriate to charge for work performed at a property I do not occupy of benefit from.Misleading and Incomplete Customer support: At no point in the original call was I informed that I only had five days to dispute a charge, which is not clearly visible or stated policy in the Terms of Service I reviewed. This omission directly prevented me from taking timely action. Although the service was performed on 3/17 and I called on 3/21. If I know how to add, then I was within the 5 day policy. In fact, its a recorded call and notes, that say I called to dispute this charge!*The kicker: No Service Request or Confirmation on my end: As per Section 18 of their terms and service, I am seeking a resolution to this dispute before initiating arbitration or further action through small claims court. I request the following: Remove the charge and written confirmation that no further services will be provided or charged to me. I will give them 7 days from today to rectify this. No monies have been paid to for this, but they are requesting payment and I don't think its lawful for it to hit my credit as a collection. The amount they are requesting is: $46.99
Business Response
Date: 04/08/2025
Hello Suhiel,

Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she waived the charge on the account and cancelled your services with us.

We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.

Looking forward to your response.

Best regards,
******, on behalf of LawnStarter

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This business has 1 alert

Complaints

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LawnStarter is NOT a BBB Accredited Business.