Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LawnStarter has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LawnStarter

  814 San Jacinto Blvd #200 Austin, TX 78701

• 

  LawnStarter

  4909 N Backer Ave Apt 236 Fresno, CA 93726-1324

• 

  Lawnstarter

  Cleveland, OH 44126

• 

  LawnStarter Lawn Care Service

  430 Fredrica Ave Jackson, MS 39209

• 

  LawnStarter Lawn Care Services

  143 Bull St Charleston, SC 29401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using LawnStarter for about two years and has had decent service up until today. To my horror I arrived back home today about 11:30 a.m. to find my lawn looking strange -- it was majority white. I park my car and go out and investigate to find that this new company, Greencuts256, had mowed my lawn without a grass catcher. Grass was ****** everywhere and the lawn showed no green grass and all neighbors were staring. I contacted Lawnstarter which is very hard to do now since customers cannot use email and I do not use cell phone. LawnStarter offered a refund of $15 or an immediate fix. I opted for the immediate fix but no one showed up, so I took a rake and went out and raked the cut grass from my lawn -- it took an hour. Almost filled a city garbage bin (my proof). I did not complete the side area and from the flower beds but did rake from the front in order to keep neighbors from staring. Also, Greencuts256 did not cut the small area near the left side of my driveway, no edging was done, no blowing the driveway as others has done in the past. This was a novice mowing with no skill or professionalism. I am requesting a refund of $25.00 and not $15.00 and that this mowing company not return to my due to fear of further damage. I just contacted the "Pro" from Greencuts256 and of course he copped an attitude and stated "take a picture." I informed him that I did not want him back on my property for fear of further damage. Horrible!

  Business Response

  Date: 05/21/2025

  Hello *******,

  We have talked and agreed to a credit that goes toward the next mowing service. The next service date is May 27th. I will reach out after the service date to make sure you're satisfied with the provider and the service. 

  Thank You,

  ***** Harris 

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had three unsuccessful experiences with Lawnstarters: the first was a no-show, the second was rescheduled by them, and the third was another no-show. Despite trying to cancel after the first incident, they refused. I'm done with their service and want to cancel.

  Business Response

  Date: 05/09/2025

  Hello Ed,
  
  Warm greetings!
  
  I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
  
  Upon thorough examination, we've verified your account is fully cancelled. Rest assured that we will no longer send out providers to your property.
  
  We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
  
  Looking forward to your response.
  
  Best regards,
  ******, on behalf of LawnStarter
  

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10th, we had a contractor employed by LawnStarter come to our home to mow our yard. During the service, the contractor used a weedeater along the side of our house and damaged our property by cutting off a chunk of our siding AND damaging our daughters playset in our backyard with a weed eater. Unfortunately, I did not notice the damage until April 23rd. I immediately contacted LawnStarter to report the issue. However, they informed me that they are unable to offer any resolution, refund, or reimbursement for the damage caused. I am extremely disappointed in their lack of accountability and poor customer ********************** in handling this situation. We paid $65 for this service. I have since deleted my account

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with LawnStarter to capitalize on an introductory pricing offer of $19.99 for my first mow on April 1, 2025. It is now April 24th, 2025.I have yet to get my lawn mowed. My property has been reassigned to 6 different professionals, with each professional requiring at least 1 reschedule. That's 12 text messages, 37 emails, 3 conversations directly with support, and my lawn still isn't mowed. The cost shot up from $19.99 to over $200 due to long grass fees. My lawn was perfectly manageable under 7" in height when I began this entire process, now exceeding 20" in overall height, so the delay tactics SCREAM of a scam. This company takes absolutely no accountability for their own procedural gaps, poor service, impossible communication and seems to be an intermediary for a network of professionals much larger than they can efficiently support.

  Business Response

  Date: 04/30/2025

  Hi *****, 

  Thank you for taking the time to speak with me today.

  I understand you were frustrated with the rescheduling of your service, and I truly appreciate your patience. You were previously quoted $200 for the *** service, which you chose not to proceed withand thats completely fine.

  Youve agreed to continue with our mowing service, and I just want to confirm that your next service is scheduled for May 10th.
  As a courtesy for the inconvenience, were waiving all charges beyond the initial $19.99 for your first mow. We're happy to extend this offer, and Im glad we could reach a resolution.

  Please note, if any further issues arise, we may need to reassign your service to a different provider to ensure everything runs smoothly.

  Feel free to reach out if you have any questions or concerns in the meantime.

  Best regards,

  Cess

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LawnStarter has charged me for a service not *********** sent pro to my house on 4/9- mow and edging not complete. Pro cited he had other houses to get to and would return; he never did I immediately complained to LS that day. A refund was issued. LS representative is now stating that someone came and did service on 4/11 so I was charged today 4/19- this service never occurred and I have ring camera footage to prove it.

  Business Response

  Date: 05/11/2025

  Hi *****, 

  Thank you for your feedback. We sincerely apologize for any frustration caused. Please know that we are actively trying to resolve this matter and have reached out to you for the necessary information to move forward. As of now, we are still awaiting a response from you to proceed with a resolution. We are committed to resolving your concerns and encourage you to get back in touch at your earliest convenience.

  Thank you for your patience and the opportunity to make this right.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I started mowing for lawnstater I mowed and weedeated first yard and every thing went good on second job it let be submit before photos but when I got finished with yard they wouldn't let me submit after photos of yard I just spent 2hrs mowing to get paid they said I solicited the customer and I didn't solicit no customer didn't try to take any work both customer were very satisfied and my account is still suspended for it and I done nothing but honest hard work

  Business Response

  Date: 05/07/2025

  Hi ******,

  
  Weve tried reaching out via email and phone, but unfortunately, we havent been able to connect. We apologize for any inconvenience this may have caused or for any experience that didnt meet your expectations.

  Please feel free to reach out at your conveniencewere here to help and happy to assist whenever you're ready.

  Looking forward to hearing from you.

  Best regards,

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, I signed up for the LawnStarter service, and a landscaping company was supposed to come out to mow my lawn on April 10th. On April 10th, the company was a no show, which I needed to bring to LawnStarter's attention to be assigned another company. Another company was assigned and was supposed to come on April 15th. On the morning on April 15th, I received a message from the company saying that they would be at my house between 3 PM and 5 PM. At 3:34 PM, I received an email that the company wouldn't be servicing my house, and I needed to wait while LawnStarter found my another company. I reached out to their Customer ********************** about this, who did not seem interested in resolving the situation. Since they started out 0 for 2, I did not have any confidence in their ability to get the job done and decided to cancel. They charged me a $15 cancellation fee - first stating that it was to compensate the landscaping company, which they had not reassigned yet; then stating it was because I had committed to a minimum 3 service. I'm not exactly sure how they can, in good conscience, try to hold people to 3 services when they did not have the competency to deliver 1 service.

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted LawnStarter through their app to request a quote for weeding not to schedule a service. I was presented with a single quote for $277.76, which I declined because of the high price. Despite this, LawnStarter proceeded to charge me for and perform the service without my authorization or consent.When I contacted their customer **********************, they acknowledged that I had never intended to schedule any lawn treatment service, and that it was an error on their end. However, they left the weeding service active, even though that was the only service I was quoted for and which I explicitly declined. I never authorized any work, and there is no record of my approval. They also refused to give me a refund for a service I never consented to. I disputed the charge with ****************, who has since credited my account after reviewing the situation. I believe LawnStarter acted inappropriately by billing me without authorization, and their customer ********************** responses have been misleading and contradictory.Additionally, I attempted to remove my credit card from their app and was told I could not do so myself that a manual request had to be submitted by LawnStarters team and could take up to 48 hours. I find this practice concerning, especially given the unauthorized charge. Consequently I had my credit card company block them from charging my card.

  Business Response

  Date: 04/18/2025

  Hello *****,
  
  Warm greetings!
  
  I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
  

  Rest assured that I will work on your refund request and keep you posted.   Your feedback is invaluable to us, and we're eager to successfully resolve the matter to your expectations.
  
  Looking forward to your response.
  
  Best regards,
  ******, LawnStarter

  Customer Answer

  Date: 05/09/2025

  Complaint: 23215555
  
  I am rejecting this response because:
  
  After I filed this BBB complaint, LawnStarter reached out and agreed to issue a refund if I dropped the dispute I had filed with my credit card company (****). I complied in good faith and canceled the dispute weeks ago, with **** confirming that it was fully processed.
  
  
  However, since then, LawnStarter has failed to issue the promised refund, claiming they still dont have the option to do so. To make matters worse:
  
  
  The representative I had been communicating with suddenly had her email address changed, making it impossible to follow up.
  When I called LawnStarter, I was told they could not connect me to her, but that she would reach outshe never did.
  AMEX has confirmed there is no reason preventing LawnStarter from processing the refund on their end.
  
  
  
  
  At this point, it is clear that LawnStarter is engaging in delay tactics and bad faith behavior. I intend to reopen the dispute with my credit card company and will no longer engage with LawnStarter directly, as they have repeatedly demonstrated unreliability and dishonesty.
  
  
  I am updating this complaint not only to seek resolution, but to warn other customers about these deceptive refund practices.
  
  
  Regards,
  
  *****

  Business Response

  Date: 05/09/2025

  Hello *****,
  
  Thank you for your feedback. I am ******, the LawnStarter Specialist that you were working with and I am still monitoring your account regarding your refund. Our system is still showing that your bank is reviewing the dispute that you filed with them. I totally understand where you are coming from but just like you, I would like it to be processed on our end.
  
  I am still waiting for our billing department's update and rest assured that I will keep you posted. Also, I did not change my email address, I am still using it and sending you updates about the status of your refund.
  
  I need you to trust me until we get it processed on our end, *****. It is not easy but I hope you will. I will not let go this concern until it is resolved.
  
  I appreciate your patience and understanding.
  
  Respectfully,
  ******, LawnStarter

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a package with Lawnstarter to mow my lawn bi-weekly. The individual showed up and informed me that I needed to put up my dog. I immediately put my dog up while he was starting to mow the front lawn. He was there for less than 15 minutes, part of the time he was walking around to survey the property. I text him back stating the dog was up, so that he knew the back yard was clear. I saw him look at his phone and then he left. The package I signed up for was to mow my entire lawn and trim the edges and clear the clippings. However, he only attempted to mow my front yard, the clippings were everywhere, and he didn't trim my yard. I received a message saying he was unable to access part of my yard, but I have him on video in my backyard, so he clearly could access it. The email I received afterwards stated that he would be back that day to finish the job. I tried messaging him all day with no response. I tried calling Lawnstart for help but did not get an answer. Today, when I finally got through to Lawnstarter, they said that they acknowledge that the person didn't communicate, and didn't complete the job which was not up to their standards. Lawnstarter said they would send the same person out would have the same person come out to fix the job, but refused to cancel my services unless I accepted one of their other professionals. And, even then, said I couldn't get my money back.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint towards Lawn Starter I received a text as shown in screenshots I uploaded with my response from a company called Lawn Starter on 2/4)25 that someone was coming to start service. I replied that I did not authorize this. Despite this a man named ******* ***** came to my property and started edging my lawn and blew leaves into a pile at which point I stopped him and told him I did not request service. I had looked into service last year 2024 and never heard back from lawn starter so go other service last year.I asked ******* what he would charge in the future to cut my lawn and he told me $40.00 a week. I agree to that price and told him to come out starting the last week in April on Tuesday every week in the season. So start date being 4/29/25. I also asked how to pay him and asked if he would accept Venmo and if so what was his name on venmo to pay in the future which he gave me. You can see this in the scrtas well.I just received a charge in my BOA credit card for $48.99 by Lawn Starter for not only incomplete service by ******* ***** but also service I did not agree to with Lawn Starter at a cost of $48.99.I want a full refund as service was not authorized and I want to stop future charges from Lawn Starter