Reviews

This profile includes reviews for American Campus Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Campus Communities

  12700 Hill Country Blvd Ste T-200 Austin, TX 78738-6307

• 

  American Campus Communities

  805 Las Cimas Pkwy # 400 Austin, TX 78746

• 

  The Suites

  305 E McConnell Dr Flagstaff, AZ 86001-6500

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  The Province

  600 Ruggles Place Louisville, KY 40208

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  Vista Del Campo Norte

  28700 Arroyo Dr Irvine, CA 92617-5324

Review Details

• Review fromDana E

  Date: 12/31/2024

  1 star

  Dana E

  Date: 12/31/2024

  We have been trying to reach the Villas at ************** since November about a studio apartment for my daughter. We were assured that plenty of studios were available and guaranteed a unit after submitting our application, which included our sensitive personal information. Despite repeated follow-ups, we have not received a lease or any clear updates. Every time I called, I was told the leasing manager was unavailable, at lunch, in a meeting, stepped out, or away from her desk. I was assured the lease was being worked on and would be sent by the end of the day, but this has not happened. After nearly a month of follow-ups, I finally spoke with the leasing manager just before Christmas, only to learn she was unaware of our application. She also stated the front desk had provided incorrect information and that we would need to wait until December 31 for confirmation. Adding to the confusion, I was previously informed that the lease renewal deadline was December 20, and I would receive a lease shortly after. Later, the leasing manager said the deadline had been extended to December 31. This inconsistency, with ongoing delays, has been extremely frustrating. Your website still shows "limited availability," Additionally, a December 19 social media post stated: "Secure your space today, move in tomorrow ! ???? We have limited spaces available for immediate move ins. Visit the link ?? in our bio for details & to apply today! ??" If no units are available, such posts are misleading and should not be made publicly. I have also been promised callbacks that never occurred, raising concerns about the handling of our sensitive data. This lack of transparency and mismanagement has left my daughters housing for January uncertain. If no studio is available, I request written confirmation of this, along with an explanation for the contradictory information, delays, and misinformation from your staff. I would like to know how our personal information has been handled.

  American Campus Communities

  Date: 01/09/2025

  To Whom It May Concern,
  
  This is in response to review ID #******.
  
  Villas at ************** has a variety of spaces available for immediate and Spring move-in, either due to vacancy, leases ending in December 2024, or current residents that are looking to re-let their space for the remainder of the lease term. If a resident chooses to re-let their space, they have the option to bring a specific person in to take over their space. Due to this, our availability for immediate and Spring move-ins can change daily, which leads us to advertise Limited Availability on our website and social media. When the ************** was made on December 19th,Villas at ************** did have availability in some floorplans. The ************** was not specific to our studio floorplan. Management apologizes for any confusion that was caused by our changing inventory. Our goal is to always provide updated and correct information. Management will be reaching out to the reviewer directly to resolve the matter.

• Review fromAmy L

  Date: 12/26/2024

  1 star

  Amy L

  Date: 12/26/2024

  This rental company has been an absolute nightmare, if I could give them zero stars I would. They have an interesting "marketing" experience to have your children sign up for leases a year in advance. They use scare/panic tactics to get kids to sign up, prey on them to sign their friends up for "discounts" on their own rents and then find loopholes on following through on their end of the agreements. The leasing agents/manager ****** has been a nightmare to work with, we refuses to talk with you, is always unavailable when we call and will not return calls or emails. While our boys have made mistakes of their own (not setting up the utilities with the City of **** and moving into the wrong rooms) Campustown has not made any attempts to contact the kids on the utilities and instead paying the utility, charging the boys (5 of them) for the utilities plus a 50/month/kid fee. The boys learned of the error and reached out right away to see what they could do. The City has already sent the bills to Campustown and Campustown will not make any attempt to allow the boy to bring the bill current or offer a waiver of the forthcoming fees. These boys have sat in the office for hours waiting for an opportunity to talk with ******, I myself have attempted in person to talk with her and still nothing. DO NOT RENT FROM THIS COMPANY, their business practices are predatory in nature.

  American Campus Communities

  Date: 01/02/2025

  We apologize for the confusion regarding utilities. When utilities are not set up in the resident's name, a monthly processing fee is automatically assessed. Once we were made aware of the issue from the roommates on 12/16, the affected accounts were reviewed. Per our conversation with you and your son on 12/27, these fees will be credited off your account. Please reach out to us if you have any additional questions.  

• Review fromMike F

  Date: 11/08/2024

  1 star

  Mike F

  Date: 11/08/2024

  Poor rating due to issue with return of security deposit balance that I'm still waiting for today (November 8, 2024) after a July 28, 2024 move-out. Accounting had no record of security deposit paid. Was getting multiple emails of balance due and threats of sending to collections. After multiple calls, emails and showing proof of the paid security deposit, it was credited to my account mid October, but still haven't received. Makes me wonder if this is a regular practice/error that people just don't bother to fight. Be aware.

  American Campus Communities

  Date: 11/22/2024

  Thank you for providing your feedback. We are sincerely sorry for the delay in this process and take responsibility for the lack of communication on our part. As weve communicated via email this week, the refund has now been processed and the tracking information has been provided. We strive to provide the best experience possible for all of our residents and we apologize for this situation. Should you have any additional questions, please contact ******* management at ************.

• Review fromMatthew P

  Date: 10/09/2024

  1 star

  Matthew P

  Date: 10/09/2024

  There seems to be a major lack of communication across the board. Whether that comes to issues with parking, or service requests, I moved in on June 19 and was given a parking pass. That was basically useless as they werent Doing towing over the summer and the parking pass is going to expire July 31 less than two months after I got it. From there, there was no communication that there was a new Parking pass that needed to be picked up, thus causing the car to be towed and me to be out close to $200. In addition to that took them two months to replace a simple kitchen light, and worst of all the rooms Have been a mess for each one of my roommates that moved in including me. Not to mention the common area was a complete mess when I moved in, and there are still stains on the walls from the previous residents. It is a community that feels that their only priority is to turn a quick buck by having their apartments be overpriced and add on a bunch of ridiculous fees for more money.

  American Campus Communities

  Date: 10/17/2024

  The charge in questions pertains to Mr. Pernas car being towed from property for not having the correct parking pass displayed.  Unfortunately, Mr. Pernas did not have parking on his lease for the 24/25 academic term which resulted in him not receiving an updated parking pass. We strive to keep all residents informed about property changes, and we sent multiple emails regarding the new parking pass and the towing policies to all residents in the month of August. The only way for the towing company to differentiate current residents from previous residents is for updated parking passes to be provided at the beginning of each lease term. The parking passes at the property expire every year, following the expiration of the old decal, and a new decal is given out to all residents with parking on their lease.
  
  Regarding the service requests, we aim to complete all requests within a 72-hour period based on urgency. The kitchen light request was delayed more than usual due to a supplier delay in parts being delivered to the property. The light was replaced as soon as it was received. The work order for the light replacement was placed on 8/29/2024; date of completion for replacement was 9/20/2024. All communication about work order delays are communicated to all residents and can be reviewed through their resident portal.
  

  We are happy to review any information necessary with Mr. Pernas.

• Review fromSean C

  Date: 09/18/2024

  1 star

  Sean C

  Date: 09/18/2024

  Beware! This place will nickel and dime you relentlessly. They charge for "overage" on heating and air that all residents share, regardless of usage, and it's always expensive. They also nitpick every little thing when you move out. Video everything during your move-out process, or you'll be billed for damages you can't dispute.I was aware of their tactics, so my daughter took a detailed video, allowing us to refute all their fictitious claims. For example, they tried to charge me $6.25 for a light bulb and $12.50 for cleaning a dirty toilet, even sending a picture of a random toilet. Thanks to the video, I proved it wasn't ours. They also billed us twice for a parking decal I never received.Additionally, they won't assist you over the phone; you have to email multiple times and wait months for a resolution. I could go on and on. Do whatever you can to avoid living here, but if you must, be vigilant and protect yourself!

  American Campus Communities

  Date: 09/30/2024

  Management reviewed the account. All erroneous charges were removed from the account. The customer was satisfied with the outcome. 

• Review fromJaedyn D.

  Date: 09/05/2024

  1 star

  Jaedyn D.

  Date: 09/05/2024

  I am writing to file a formal complaint against ******** in ********* for their unfair business practices. Specifically, I have been charged for replacing carpet in my apartment after living there for only one year. The carpet was already old and worn when I moved in, and it only required a steam cleaning at that time. Despite this, The Edge is attempting to charge me for a full carpet replacement, without considering the normal wear and tear or the depreciation of the carpets value over ******* is highly frustrating that, rather than taking responsibility for maintaining their property, they are shifting the cost of these replacements onto tenants, many of whom are college students. This practice seems to be an attempt to unfairly inflate charges and exploit those who may not be fully aware of their rights.I respectfully request that the BBB investigate this business practice and take appropriate action to ensure that The Edge adheres to fair and transparent policies with regard to their tenants. I have documentation and photos from my move-out inspection that show no significant damage to the carpet, which further supports my case.

  American Campus Communities

  Date: 09/25/2024

  The resident moved out of their unit on July 31st after choosing not to renew their lease. During the unit inspection conducted that same day, property management staff discovered carpet damage in the resident's bedroom, specifically a burn ***** Photos of the damage were taken and shared with the resident. Management initially assessed a charge of $500 for the carpet replacement but as a gesture of goodwill, offered to reduce the charge to $400. The resident declined the offer, and the charge remains in place at this time.

  If you have further questions, please don't hesitate to reach out to The Edge directly. 

   

   

  
  

• Review fromBrian R

  Date: 08/24/2024

  1 star

  Brian R

  Date: 08/24/2024

  My daughter rented a studio apartment at The ***** 8/23-7/24. She was the only occupant in the apartment and cleaned the apartment upon her departure. One month after leaving she recived a bill for $150 to clean a sofa, $200 to clean the bathroom, $300 to clean a kitchen, $50 to clean the common areas. I suspect because she dared to not renew her lease and the increase competition in ******* for tentants they are trying to fleese departing tenants for cash. Even if the apartment was dirty, of which it was not, $700 to clean a studio, ridiculous. Parents beware of this company you have other choices.

  American Campus Communities

  Date: 09/03/2024

  Hello,
  
  Thank you for notifying us of your concerns regarding your daughters damage charges at move out.  We are happy to discuss these charges with you as well as provide the photos that we have on file to document the charges.  You can contact us at ********************************************************* if you would like to go over the charges or see the photos.  Please let us know if you have any questions.

• Review fromMariel C

  Date: 08/20/2024

  1 star

  Mariel C

  Date: 08/20/2024

  Upon moving out of The Province, I was erroneously charged $75 for a late key return. I brought this to the attention of the leasing office immediately and explained that I had returned my key well before the deadline. A member of the office staff explained that another employee had emptied the key dropbox (where I returned my key) late, causing erroneous late charges to be applied to several accounts. I still dont understand how this happened, but was content to hear that I would receive a refund, as the $75 had been immediately taken from my account. This occurred in August of 2023, and I have yet to receive the money erroneously taken from me. I have emailed the leasing office and the assistant general manager, *********************************, COUNTLESS times. Each time Ive been told they are having trouble contacting their corporate team, and my last couple of emails received no response whatsoever. Because I could get no further information about this money that was stolen from me, I left a ****** review several months agoSTILL nobody has contacted me/responded to me to rectify this. It is well over a year later. Because of this, I continue to tell all students at my university to avoid this apartment complex AT ALL COST.

  American Campus Communities

  Date: 08/27/2024

  ******, we apologize for this issue. A check was issued and mailed to the forwarding address provided;however, it has not been cashed or returned at this time. Our office has been trying to get in touch with you to reissue a new check, but we need a current mailing address. Please contact our office with an updated mailing address as soon as possible.

• Review fromKosh R

  Date: 08/14/2024

  1 star

  Kosh R

  Date: 08/14/2024

  In the two years that I lived here, they did not take care of the black mold in our apartment, the ceiling collapsed in my room, the bathroom had mildew and mold and they tried to charge me twice for the last month's rent. Horrible company. Do not lease with them.

  American Campus Communities

  Date: 08/19/2024

  Hello Kosh,

  We're sorry to hear of the issues you experienced at Campustown Rentals. Unfortunately, as of 12/12/23 we no longer own or manage that property. If you need assistance, please feel free to reach out to our Customer Service team at 512-732-1099. 

  Best wishes, 

  Customer Service 

• Review fromRoss h

  Date: 07/30/2024

  1 star

  Ross h

  Date: 07/30/2024

  I am incredibly disappointed with American Campus Communities. They advertised the cheapest rate to lure us into renewing our leases, only to pull a bait-and-switch. The actual rate ended up being $180 more per month than what was initially advertised. This deceptive practice is infuriating and feels like a complete scam. Its unethical to mislead tenants this way, especially students who are already on tight budgets. I would not recommend American Campus Communities to anyone looking for honest and transparent leasing. Save yourself the hassle and look elsewhere!

  American Campus Communities

  Date: 07/31/2024

  Hello Mr. **************** we understand your disappointment, pricing decisions are based upon local supply and demand conditions. It is not unusual for prices to vary throughout the year as local supply and demand conditions change. However, as a renewal and early signer, your student receives certain benefits over residents who sign leases at a later time, including preferred unit selection, room and roommate assignments and minimizing the cost of moving.

  Acknowledge this is not the answer you are looking for; however, our goal is for your student to continue to have another successful renewal year at the property.

  If you have any further questions, do not hesitate to reach out to our office and request to speak with a manager.