Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2024: received important safety recall notice from Honda. scheduled the recall for repair at Howdy Honda for November 15, 2024. When I arrived, I was told they did not have enough parts and were only repairing vehicles "showing" a need for repair, and I was turned away after being told someone would reach out to me to re-schedule once they had the part for the recall. My husband's vehicle required the same recall and he had his repaired in January of 2025. TO DATE, I have not been contacted to get this important safety recall repaired. I tried calling today to schedule the recall and was told they do not have the parts. The safety recall notice I received in November 2024, states they need to repair it within 60 days of me attempting to get it repaired. It has now been over 75 days. This is unacceptable. I'm clearly being discriminated against for being a woman; my husband was not turned away nor told they did not have the parts needed for the same recall on his vehicle.

  

  Business Response

  Date: 02/07/2025

  "I understand your frustration and concern about the order of repairs, and I sincerely apologize if our process has made you feel discriminated against. That was certainly not our intention.
  Our recall repair process is typically based on a combination of factors, including the severity of the recall issue, the availability of parts, and scheduling logistics. Sometimes, seemingly similar recalls can have different levels of urgency or require different parts, which can affect the repair timeline. Also, while it might appear that your husband's vehicle was prioritized, it's possible there were other factors at play, such as when the appointments were scheduled or the specific parts required for each vehicle.

  I understand that our service manager has made contact with you and has schedule the repair to be completed tomorrow morning. I feel confident that we can remedy the situation and apologize again for the inconvenience.

   

  Sincerely 

  ****** ******

  Customer Answer

  Date: 02/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They remedied the issue and completed the recall. Thank you for your assistance in resolving this matter! 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Howdy Hondas service department and had my wheel bearing replaced. Last month I heard a terrible noise coming from my vehicle. I took my car to ***** Auto shop and they informed me that the wheel bearing had been damaged by the person who worked on it, which was Howdy Honda dealership. I contacted the service department manager who agreed to send a ******* to the ***** auto shop to inspect my car. The dealership ******* never showed up. The mechanic at *************** repair informed me that it was extremely dangerous to have been driving under those conditions. I filed a claim with my bank to obtain a refund of my money ($575.75) and my claim was denied because the bank stated the dealership refused to refund my money. I do not want them touching my vehicle for safety reasons. I respectfully am asking for a refund for the repairs I paid for, which caused more damage to my vehicle.

  

  Business Response

  Date: 01/31/2025

  Subject: Re: BBB Complaint - ****** ******* Complaint ID ********-
  Dear, ****** *******
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We understand your frustration regarding the repair completed on your vehicle in October 2024 and the subsequent diagnosis by another repair shop several months later.
  We want to assure you that we take all customer concerns seriously. We were initially happy to offer to send our shop ******* to the independent shop you visited to inspect the work in question. We believe direct inspection is the most effective way to understand the issue and determine the cause. We understand that you initially agreed to this inspection, and we are disappointed when you informed us that the independent shop has subsequently declined our request to do so.
  Because we were not permitted to inspect the vehicle at the independent shop, we are unable to verify their assessment that the wheel bearing was damaged during our installation. Without this verification, we cannot definitively determine the cause of the current issue.Our records indicate that the original repair completed in October 2024 was performed correctly.
  While we appreciate your business, we are unable to issue a refund for the original repair. We believe the proper course of action would be for the independent shop to work with us to understand the issue. We remain willing to send our ******* to inspect the vehicle at the independent shop should they reconsider. We understand that the independent shop is now or has repaired the axel that we diagnosed as in need of repair several months ago.
  We value our customers and strive to provide quality service. We regret that we have not been able to meet your expectations in this instance. We encourage you to contact us directly at ************ or ********************** so we can discuss this further.
  Sincerely,
  ****** ******
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from howdy Honda on dec 30th 2023. I was told, and it was put in writing, that they would provide me a 2nd key because they didnt have one when I purchased the car. It has been 9 months, I have called the sales team monthly and have not received a key to this day.

  

  Business Response

  Date: 10/03/2024

  We have spoken with Ms. ********* We have ordered they key through ***** of ************* She will call and schedule an appointment to go in and then we can pay via credit card when she is there for her appointment. 

  Customer Answer

  Date: 10/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** from this Howdy honda 1 mth ago and it is in the shop for **** dollars in repairs . I contacted dealer for help with repair . Management stated there is nothing they can do . Car was inspected before sold . There is no way they didnt know this car needed repairs.I feel they are selling lemons at this dealer . I have a son in law who purchased a vehicle from same dealer two months ago and his car wont even turn on . Very disappointed in this company giving Honda a bad name .

  

  Business Response

  Date: 01/19/2024

  We are sorry to hear that **************** is experiencing repair issues with his vehicle. The *** was purchased 11/25/2023 and has now been almost two months since purchase. Before his purchase the vehicle went through a complete inspection both here and at *******************. I have attached our repair record and the inspection from *** as well. As shown they had one item in red (needs attention now) and one in yellow ( will require future attention). The red item was tires and those were replaced by us at $1,288.50 and the yellow item was an engine motor mount which we had them repair at $2,213.49. Unfortunately we cannot foresee or cover repairs that *** occur and that is why we offer an extended service contract which **************** did not purchase. I have also attached the AS-IS Federal Buyers Guide, signed by ****************, specifying that the vehicle was sold as-is. 

  Thank You

  ***********************

  General Sales Manager

  Howdy Honda

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have also spoken with the manager and he has promised to reimburse the part that failed and will be replaced for $480. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I barely bought a car from Honda in late Nov and in already in March the transmission went out. I've been hearing this random machine noise here and there and I didnt know it was apart of the transmission, just to find out later it was. I only had the car for four months before it went back into the shop. The serivce crew is suggesting to replace the tranmission and Honda is not trying to help at all. I could have just kept my other car with no car payments and replaced the transmission in that car. The only reason why I got another car was to not have to deal with this same problem. I even brought more businesss to Honda after I bought my car and this is the thanks I get. Also from what I hear this transmission was already worked on before I bought the car so Honda knew there was issues going on already and failed to mention it.

  

  Business Response

  Date: 04/28/2023

  ************
   It is truly unfortunate when a significant mechanical issue occurs, as it is our goal to provide safe and reliable transportation for all our clients. With that said,it is almost impossible to anticipate all potential vehicle malfunctions that *** occur over time, and, as a vehicle ages, the probability of a malfunction increases substantially.
  In October 2022, the service department performed a comprehensive used vehicle inspection, investing over $1,500 in maintenance and repairs based on what the vehicle was presenting at that time, as the vehicle dictates the repair path we take.  There was nothing at that time to indicate this vehicle would develop a transmission issue 5 months later.
  Unfortunately, during the sales process, ************ elected to decline additional warranty coverage that would have certainly made this situation more palatable. Nonetheless, there is some light during the Used vehicle inspection, an additive kit was installed for all the vehicles major components:engine, transmission, power steering, and brake system. This additive kit is backed with a $2,000.00 warranty provided by our partner ******************* and we can apply these funds to help ************** repair her vehicle with **.
  Our desire to provide a high level of customer satisfaction is very important to our team and our company. And we are committed to help *********** navigate the repair path of the vehicle she purchased.
  
  Warmest regards, 

  Howdy Honda

  Customer Answer

  Date: 05/03/2023

  Complaint: 19985497
  
  I am rejecting this response because:

  ******* told me if I was to buy the Honda I would be guaranteed a year cover for the extended warranty. So even if they say I declined the extended warranty what happened to that year warrant that was promised to me? The only one that tried to help is the technician that's working on my car now. I appreciate the **** but Honda should at least try to pay half since y'all are selling these unreliable cars. If I knew I was going to worry about the transmission having to be fixed, I could have just kept my other car and had no car payments. I even brought y'all more business after me. Since buying this car this is the second time I had to take it back to y'all and from what I was told after I bought the car was y'all wasn't even supposed to sell this car to anyone but the auction. If you look on BBB y'all reviews are terrible so it's time to start treating y'alls customers better. I also want proof of the inspection that yall did in Oct. 

  
  Regards,
  
  *************************

  

  Business Response

  Date: 05/03/2023

  The vehicle was sold as a Honda True Used Certified vehicle, I have attached the inspection which was signed by you at delivery as well as the Carfax report on the vehicle detailing the maintenance that was done by the original owner. I understand that any vehicle repairs are expensive and frustrating but Honda cannot warranty these vehicles indefinitely which is why they offer extended coverages. I do not understand your statement as to the vehicle shouldn't have been sold. It was a one owner car that had passed Honda's Certification Inspection and was listed for retail sale on our website. We can however offer the $2000 towards the repair here at the dealership.

  Thank you

  Howdy Honda

  Customer Answer

  Date: 05/05/2023

  Complaint: 19985497
  
  I am rejecting this response because:
  First of all NO ONE said that Honda is expected to handle these type of claims  indefinitely. That is very ignorant for you to even suggest that. It's only been FOUR MONTHS. On top of that I was promised a year warranty. And it was YOUR service crew that told me this car was not suppose to be sold and when I brought this up the salesmen he giggled and said yes I asked them about that when I found out to. Y'all lie to sale vehicles and that's not right. First you said **** paid for the inspection now you're saying the custimer did. I will be looking into filling a lemon lawsuit and yes you should understand my frustration because apparently yall go through this all the time since yall selling these cars without truly inspecting them.

  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for repairs several weeks ago on October 7th. Howdy Honda damaged a part in the process of repairing my ignition, which had me without my vehicle for over a week. Now theyre giving me the runaround about my insurance check. They told me they would reimburse me for the amount in 5-7 business days. 10 days later, they said the check just cleared and I have to wait another week before they will send me a check via mail. So it could be another two weeks before I get a check.

  

  Business Response

  Date: 10/28/2022

  
  Dear **************,
  
                We are sorry for the time it has taken to resolve your situation. We are aware of the situation and have been working diligently with your insurance company to get the check for the difference owed. Once this check has cleared we will be issuing the reimbursement check to you. I understand that our service manager spoke with you about this issue on Wednesday and we will expedite the check on our end upon verification that the insurance check has cleared our bank.

  Thank you for your patience and understanding.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint regarding a recent experience at Howdy Honda, located at *******************************************************************************************. I will also include supporting documents provide you with more details regarding this experience. Per Howdy Honda Service Advisors (***************************) verbal explanation of the most recent estimate, I paid $1,818.50 for 3 parts to be replaced: AC Clutch, Coil, and Compressor. Per the Service Advisors verbal explanation of the repair estimate, the estimate included 5 hours of labor. They returned my car to me in 3 hours; however, the repair work was not completed. After the repairs had been allegedly completed on 07/22/2022, and before driving home with the car, I asked **************** if the Repair Tech had test- driven the car to ensure that the car had been successfully repaired and the work completed without issue. **************** replied, I dont think he test-drove the car, but he probably just let it idle for a few minutes.? Not only did the Repair Tech not test-drive the car, but I was not allowed to test-drive the car until after I paid. After I made payment, I asked **************** to join me for a test-drive around the parking lot to ensure that the work was completed without issue. Please note: this was my fourth return trip (including two tows) to Howdy Honda in the course of 25 days due to an unending string of new issues created each and every time after they allegedly made new repairs. and after I had already paid, and after I had been allowed to drive the car home over and over again without a test-drive. Throughout this entire ordeal and regardless of the blatantly obvious issues, the Manager (*************************) refused to acknowledge the Repair Tech's failure to complete the repairs. **************** continued to ***** me for $4,335.00 in new repair costs, and took advantage of good customer by not completing the repairs as promised. After futile attempts to get the repair completed, I advised **************** I am going to get a second opinion.

  

  Business Response

  Date: 07/29/2022

  We are sorry that you are experiencing issues with your **** Honda Element after an attempted theft. We have attempted to contact you by e-mail and telephone to discuss the matter further however we have been unable to get a hold of you. I would like to learn more about the specifics of this situation and was hoping to speak with you further about them. Is there a convenient time that we could discuss your vehicle? 
  
  Thank you 
  ***********************

  **********************

  Service Director

  Customer Answer

  Date: 08/01/2022

  Complaint: 17617393
  
  I am rejecting this response because:

  I responded twice to ************************ by email, and have requested that he provide me with his formal Job Title/Role (place of business/location?) with the company. I have also asked him to please forward my complaint to the Honda Regional Manager. He has refused to do either.

  I spent 24 stressful days trying to resolve issues with the Manager at Howdy Honda (*************************) and was unable to even get him to admit there was a problem -- much less take any accountability or responsibility. I need someone who has a professional attitude and cares about his customers, someone who has a direct phone number, and someone who has the ability to make decisions, and the want to resolve the issues...not someone who just wants to play email tag. ********************, your refusal to be proactive reflects a cold and disconnected attitude toward customers.

  Please have the Regional Manager contact me so we can resolve the issue.

  
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/05/2022

  
  On Wednesday August 3rd our service manager *** and myself (GM) were able to contact ***************************** by telephone. We had a pleasant conversation with her and acknowledge many of her concerns. We apologized for the issues that we may have created with our service and concerns with her vehicle. We have offered to have *** inspect the vehicle personally to help her feel more confident with the repairs that we have completed. While ******************** stated that she is not comfortable bringing her vehicle back into our dealership I was able to explain and offer to her that because *** is our **************** and Parts Manger, she could bring the vehicle to one of our other dealerships and *** would be able to meet her there. ******************** stated that she was not sure about doing that but would give it some consideration and reach back out to us. I was able to supply her with my direct line and Alis e-mail contact information. As of Friday August 5th, she has not contacted us, but we will be ready and willing to help when she does.
  
  Respectfully
  *************************
  General Manager

  Customer Answer

  Date: 08/08/2022

  Complaint: 17617393
  
  I am rejecting this response because:

  While I appreciate the conversation with ****************, and the apologies for the "issues we may have created with your service", they are just that...apologies. After detailing the issues with ****************, I dont appreciate that **************** and ********** are both trying to further take advantage of me by feeding me empty apologies and lies disguised by pleasant conversation.

  For example, when I mentioned to **************** that Howdy Honda had my car sitting there for 2 weeks just to replace the catalytic converter (which they were able to repair the same day they got the part), he stated that the reason it took so long was because of the holdup on the insurance adjusters part. I know for a fact that on day one, the insurance adjuster had already approved the work, but Howdy Honda was gouging the parts/labor prices by marking up the parts 40-45% (and yes, we called Napa to get the price of that same part they sold to Howdy Honda to compare). The holdup was that Howdy Honda was price gouging and unwilling to justify their high parts/labor costs so that the adjuster could properly sign off. This was why they had my car sitting there for 2 weeks. My point here is that ****************, **********, ****************, and **************** all hear what they want to hear, and continue to take advantage of folks like me by fabricating stories to cover up their unethical practices. This dishonest behavior further illustrates why I do not wish to let them touch my car ever again.

  Not only are they quick to fabricate mistruths, but they are disingenuous in how they go through the motions of having pleasant conversations without having any intentions of actually resolving the issue. Its obvious that **************** and ********** are going through the motions just to be able to say they did it. For example, prior to ******************** call, Mr. **** email communications were unprofessional and cold and he seemed uninterested in having a proper dialogue regarding my issues. After multiple emails, he still wouldnt provide me with a directly phone number which seems strange to me given the fact that hes a Service and Parts Manager.

  I feel that since I already spent 24 horrific days being held hostage by Howdy Hondas unscrupulous practices, its unacceptable to subject me to email tag when a simple phone call can help expedite things. In short, if you truly intend to help me resolve the issue, then you would make yourself more easily accessible.
  Another reason for my discomfort in taking my car in again to Howdy Honda is that -- other than "I'm sorry for your troubles"-- neither **************** or ********** are saying that they are willing to do what they need to do to "make it right".Since I refuse to take the car back to Howdy Honda, they want me to take the car in to another dealer (non-Honda), so they can "hear the noise"...when *** repeatedly stated that the issues go way beyond a noise. The noise is just the last problem they caused.

  ********** suggested I come in so we can sit together and listen to the noise, and so we can make a plan. As I stated **********, YOU are supposed to be the expert. I am not a mechanic. Its not up to me to make a plan. Its up to YOU to figure out the problem created by Howdy Honda, and it's up to YOU to make a plan on how YOU are going to complete the repairs I already paid for. Its your job to fix ***** I shouldnt have to worry about getting gouged for more money.

  Not one time during our conversation do **************** or ********** make mention of being interested in taking accountability for the string of non-stop and incomplete repairs and the financial burden Howdy Honda caused due to their incompetence and negligence. It sounds like the rhetoric I previously heard from **************** and **************** which always ended with me getting another expensive estimate for repairs that Howdy Honda insisted I needed.

  I have no confidence or trust in dealing with Howdy Honda and its disingenuous representatives.I am unable to endure having more mental or financial stress placed upon me by taking the car in over and over again -- just so they can again tell me that "it's not anything we did". I am not comfortable in having them gaslight me and ***** me AGAIN for more unnecessary repairs due to new issues they cause every single time they touch the car.

  Regards,
  
  *****************************

• Initial Complaint

  Date:06/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/22 I tried to purchase a vehicle from Howdy Honda. It's completely illegal to require lowjack and permaguard warranties (ancillary products) with the purchase of a vehicle. And yet the sales managers and salesman all proudly hold firm along with tint and a seasonal protection package. Theres zero accountability. Furthermore they up-charge vehicle prices $5k above msrp across the board while dramatically low balling trade value offers. I went in expecting worst case $10k positive equity and a new vehicle and left empty handed hoping and praying other Locals aren't falling for this. Im absolutely shocked this is allowed.

  

  Business Response

  Date: 06/15/2022

  I have reached out to ************** but unfortunately we cannot come to an agreement on the transaction. We do have added equipment that we install on our vehicles when they arrive and they are clearly listed in the quote and disclosed on our website on all of our vehicles. As to the pricing of the vehicle of interest, the pricing we are asking is a reflection of the scarcity and demand for these vehicles as there is only one of the models he wants still available for the next six months of production at our dealership. Unfortunately all we were able to offer on his trade in was average market values as we had never had to the opportunity to appraise the vehicle since all of this took place over the phone and email. Unfortunately we are unable to accommodate ****************** demands in the current market .

  Customer Answer

  Date: 06/15/2022

  Complaint: 17421919
  
  I am rejecting this response because: The dealership manager informed me its required to have ************** to purchase a vehicle from their location which is completely illegal.

  These products are installed after arrival from being built and are in no way required. The sales manager stated that the lowjack warranty and paint /dent protection are required. 
  

  something needs to be done about this. 

  
  Regards,
  
  *******************

  

  Business Response

  Date: 06/16/2022

  Per the customers request we contacted ************** and in in his words "we can agree to disagree".  We charge for the equipment installed on the vehicle, and if ************** does not agree to purchase the vehicle for the price offered then he is under no financial obligation to do so just as if we cannot agree on trade amount we can both decide not to do business with each other.

  Customer Answer

  Date: 06/16/2022

  Complaint: 17421919
  
  I am rejecting this response because:The vehicle isnt delivered yet and in no way are products a requirement of purchase. I verified with other local Honda dealers and they confirmed the same sentiment. Making profits a requirement to purchase a vehicle is a lawsuit waiting to happen.

  I said agree to disagree about the trade in price. Shady salesman and management team at Howdy Honda. Every response rides the **** area. 
  
  Regards,
  
  *******************