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Business Profile

Online Retailer

Zeelool

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I uploaded my prescription on 06/26/2022, Order # 100461688 in the amount of $20.76 and ordered a pair of Single Vision, but these idiots filled it with the "Nearsighted Numbers of my (FULL Bifocal) numbers, then told me it was my fault! The offered me 50% refund and said I could order another pair for 50% OFF. I have went back and forth with CS via email for the last 16 days changing what I need to have changed on my script. Finally I went back to the Optometrist today to get a new prescription per their specifications and they called me to 1st say it's incorrect, then send me an email 5 mins later with more BS about the script is wrong again and there's an additional charge of $25 on top of the order!!! I wish to to heck I would pay them that. I just responded to them to send me my 50% refund and I will have the BBB go after them for the remainder.

  • Initial Complaint

    Date:07/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, the return policy with Zeelool is extremely unclear. The webiste says they accept returns but when I contacted customer service, they will not give me a full refund. These frames dont fit and I would like a full refund https://www.zeelool.com/return-refund. Recipt attached.

  • Initial Complaint

    Date:06/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20, 2022 I submitted an order to this company. The order number is 100444604. I submitted an order for single vision glasses. Previously i had submitted an order and had entered the prescription incorrectly. The company advised me that they would help me by giving me a 50% discount on another order. I was thankful because the error was mine. So I was happy to submit a second order thinking the company was willing to help me. I submitted the referenced order. When I received the order I was unable to see out of the glasses. They were blurry. I advised the company of such. They replied and asked me what were the glasses being used for. I replied that I used them as reading glasses. The have since replied and advised me that I should have chosen reader. They are more than willing to give me another 50% discount for another other. The problem is is that I used this same prescription at America's Best Eyeglasses and another online vendor with no problem at hour. I received single vision eyeglasses from these two provider but now it is a problem with Zeelool. I think they are running a scam and taking people's money. The first order I was willing to take the loss because I had submitted the prescription incorrectly. However I am not willing to accept this loss of money because they are running a scam. I should have researched this company more thoroughly. There is no way to get in contact with anyone by phone. When you call there is a recording advising that they are not available and then hangs up. I work hard for my money and would like a full refund of my second order. I will never use this company again and will tell all about my experience. I look forward to this issue being resolved promptly.

Zeelool is NOT a BBB Accredited Business.

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