ComplaintsforuShip

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To ***************************** Excustive uship.com on 06/14/2023 I went onto my uship.com account to find is say is was suspended.When I emailed to them, they gave no reason and say they do not have to give a reason and can do this to anyone for any reason they desire.I have done nothing wrong. I have been a good user to the site and used the site like it was built for. To find someone who can pick up items I want to get here from far off states.I found people, they got items and there were paid. I do not deserve these actions and want to discuss and fix and I want to have my account active again or be able to create a new one that stays active with no more problems like this again.

  

  Business response

  06/15/2023

  uShip's Director of Customer Operations has reached out regarding your account status. Please review that message and feel free to respond if you have any questions. 

• Initial Complaint

  06/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 6/9/23 I filled out the form on their website to get a quote on shipping a vehicle. The form would not let me get a quote without entering my phone number and email address. I have received aprox 10 emails and 10 phone calls/texts. I called Uship and told them I want to be removed and do not want anymore emails or calls but they say the did not sell my info. I have started asking the vendors that email or call me who sold them my info but they just hang up on me. This whole thing is ridiculous. Someone should shut this site down since they are collecting info, selling it and then do not have a way to shut it down when a customer wants it stopped.

  

  Business response

  06/09/2023

  uShip does not sell or distribute customer information to outside parties. It isn't possible for any service providers to find customer contact information unless they book with that customer. The customer has since closed their account with **********************. Please see the uShip Privacy Policy to learn more: **************************************************************************************

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 12, 2023 I picked up an airstream trailer from a customer, delivered the trailer on 5/15/2023. Customer was not very good about communication by text. But not very uncommon to deal with that. The issue I have with Yuship is they always guaranteed to protect both sides me as the shipper, and the customer. I was assured that if I ever got a customer that went dark, or didnt have the money, or couldnt pay, or didnt pay, uship would have my back, and there would be no issue. Well, after chasing this customer for a week, he just stopped responding to me and to uship, and now it seems uship refuses to release the funds from the customer to me after I spent hundreds of dollars in fuel and tolls to drive from ******* to *********** with an RV. This is not a reputable company, their customer service is absolutely disgusting. Their phone number only direct shoot you email them with any issues and thats just not the way a business should run so my account is closed with uship and I will never take any business from them again. Now I have to spend money on legal action to retrieve my $1300 that Im owed.

  

  Business response

  05/22/2023

  Hi *****,

  Thank you for reaching out. uShip Support has been in contact with both yourself and the customer regarding this issue. The reason payment has not yet been released is there is an open damage dispute associated with the shipment, and your customer has not released payment pending a resolution. As uShip is a neutral platform, we cannot make determinations around fault in the event of a dispute, nor can we release or refund payments without the mutual consent of the booked parties. Please continue to work with ******, your point of contact at uShip for this dispute, and your customer in order to reach a resolution. 

  Customer response

  05/22/2023

  Complaint: 20080200
  
  I am rejecting this response because:
  Ive been dealing with this issue you just found out today, and Ive been trying to resolve this for over a week but the customer is unwilling to give me the information that I requested a week ago so I can resolve the issue
  

  as it stands, my terms of service have been disregarded. And if he could not obey the terms of service, he should not have elected to use me. And at the same time when Im willing to fix the issue, he can ignore me.

  Now the problem with youship, and I have many problems with youship, is regardless of whatever issue, which, by the way was caused by the delivery location, not the actual transport. But terms of service, or that I am to be paid upon delivery, not having to chase people for the money and shippers like myself, should be aware that at any given time, a customer wants to be vengeful ************************ will participate, and the shipper will lose money. 

   

  HAVE A NICE DAY. I HOPE IT WORKS OUT FOR YOU.

  Regards,
  
  ***********************

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used UShip to schedule a delivery for my goods. The company informed me a truck would be here on a specified day. The company failed to contact the shipper or have adequate shipping information stating that freight was only being picked up at my location 2 days a week. The calendar should have been blocked for days a truck would not come and it was not. I contacted UShip about the issue and they assured me a truck would be arriving the next day. Again, their calendar was wrong and the truck will actually show up 2 days later. I have contractors lined up on the receiving end, and everyone has wasted a lot of time and money on UShips service errors. I asked for a refund of my service fees and mandatory shipping guarantee fees, but have been refused. This is very bad business!

  

  Business response

  05/03/2023

  Hi ****,

  Thank you for reaching out. I am sorry to hear about your experience with this service provider. It appears that the Team Lead for LTL Operations has been in touch with you regarding this issue and has provided instruction for cancelation. It's important to note that as a neutral party to your booking, uShip cannot guarantee the services of providers on our platform. As a result, we do not offer compensation for situations outside of our control, such as delays to scheduling. 

  If you have any questions about how to cancel and receive a refund please respond to the email entitled How To Cancel an LTL Booking.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On November 9th, I booked a shipper on Uship to deliver a small sideboard from ** to CO. The shipper promised delivery in time for Thanksgiving and the customer was pleased with the timeframe. We are a furniture shop that frequently use Uship to find shippers to accommodate our customers. It has now been five months and the shipper has obviously absconded with the furniture as he is no longer responding. Uship attempted to help the dialogue between the shipper, however, the shipper continuously lied about the location of the item and continued to make promises of delivery that never transpired. Throughout the process, Uship dragged its feet in removing the shipper and there is a long trail of frustrated customers as can be seen by the reviews. While we did not purchase additional insurance, Uship has a guarantee of up to $500 if certain steps are taken, however, we are not able to take these steps due to the fault of Uship. The name and phone number of the shipper are false and Uship also does not collect any DOT, Safer or insurance information on its shippers. I cannot file a police report on a *************** as this is basically the only information I have on the shipper. Without taking these steps, Uship will not honor their "Ship with Confidence Guarantee". The item value is $2,022 which I am out due to Uship's failure to collect any valid information on the shipper. The shipper provided a false name, ghost phone number and no insurance information and still book dozens of jobs on Uship. The shipper that Uship allowed to operate on their platform is a criminal that stole my furniture and I have no recourse against the shipper or Uship. Uship's terms of use only allow for arbitration in ***** so obviously this is prohibitive for a customer located in ** to travel for arbitration. If Uship had collected valid identification from the shipper, I would be able to proceed against him but Uship absolves both itself and the shipper from any liability and we must take the loss.

  

  Business response

  03/21/2023

  Hi ****,

  Thank you for reaching out. I'm very sorry to hear about this experience with the service provider. I looked into this matter on your behalf and was able to confirm that uShip Support has attempted outreach to the service provider. Unfortunately, this outreach did not result in a satisfactory resolution. As a result, uShip fully refunded you the full cost of the shipment, including fees. This refund was completed on March 6th, 2023, and should have been available on your original form of payment within 7 business days. If you have not been able to confirm that it has been processed, you may need to reach out to your financial institution for confirmation.

  As the service provider in question has been suspended from our platform and is no longer communicating with uShip, we have reached an impasse in our dispute process. In order to continue pursuing this matter with the service provider may need to seek out the appropriate legal options. If a legal representative and/or law enforcement needs to reach uShip to make an inquiry, please have them email a subpoena to **********************************. 

  Customer response

  03/21/2023

  Complaint: 19628896
  

  Yes, I realize you refunded the shipping cost as no shipping service was performed so why would you charge me a shipping fee. Uship is very careful to absolve itself of all liability but, I found the shipper on your site and expect a certain level of vetting to be done in exchange for the hefty commissions Uship collects from both the shipper and the *******. This is a common complaint from customers and it would seem one that a reasonable company would want to address. Customers expect that at the very least, the shippers listed on Uship's platform are licensed and insured yet Uship takes no steps to confirm these basic requirements so that in a situation such as mine where the shipper stole the item I hired them to ship on Uship's platform, I have no recourse as Uship does not collect ANY information and the scarce information it does collect, is fake. What is the point of a subpoena if you will only provide me with the fake name and contact info you have on file, which I already have? Uship should require DOT and proof of insurance so that a customer can file a claim against the shipper's insurance company. Instead, Uship protects not only itself but the shippers on its site so that a customer is left with absolutely no recourse. Uship offers a Ship with Confidence guarantee that requires the customer to file a police report, file a claim with the internet fraud bureau and get an appraisal, among other things. The very nature of the requirements are impossible for me to complete as Uship failed to collect any proof of the shipper's actual name or other relevant information so that I can complete the first two steps. How can I get an appraisal if the shipper stole the item? So much for your Ship with Confidence guarantee.  Your business practices are prime for a class action suit.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I thought I had purchased a ***** **** kitten from ******* ***** Cattery. This is the shipping company who had my kitten to ship. I received a notice from them in my spam mail. When I attempted to contact them, they neither answered the phone nor email. The ONLY communication was ******************* *****. Additionally, the 'kitten' is in exact same spot, since purchase. Which now would be a dead kitten :(.The sale was conditional on free shipping if I remitted the funds that day. This I did.Then I receive the attached email, again through ******* ***** and not them.They continue to refuse to answer my call. I was even willing to drive to TX to pick him up, however no response. Interesting they show ******* ***** Cattery in TX...I really just want my kitten, but would settle for a refund.

  

  Business response

  03/10/2023

  uShip is an online marketplace where those that need shipping services can list their needs and receive quotes from independent transporters. uShip is not involved in the actual shipment of any items, and we are not involved in the purchase or sale of any items. We have been made aware of scams occurring on various online classified sites where the seller of an item makes false and fraudulent claims about uShip and/or impersonates a uShip representative in an attempt to trick individuals into sending them a wire transfer payment for non-existent goods. It appears that you may have come across one of these scams. The animal in question most likely doesn't exist. 
  
  I would encourage you to not engage in any transactions with this individual and to contact the site where you found the ad to report it as being fraudulent, as well as the Internet Crime Complaint Center.
  
  If you have a URL link to the original ad you found or any email correspondence with this individual, please forward that to us. In addition to this, if you could respond with the following information we can better prevent these scams in the future.
  
  -Email address used by scammer
  -Phone number used by scammer
  -uShip Account username claiming relation to shipment (If applicable)

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a courier for uship. Recently, I received an account suspension notice. I received the notice after sending the shipper the following message: "Greetings! Do you have a budget in mind for this shipment? The lowest I can do is $36.88. Thanks." I called to inquire about the reason for suspension. They escalated my case to the Trust and Safety Specialist ************** This representative removed my account permanently without any conversation with me. This is unacceptable since I did not violate any policies and they have not provided a reason why they are terminating my account. This may be a discrimination case. I am looking for a quick resolution, because I rely on this income to feed my family.

  

  Business response

  02/10/2023

  Hi ***,

   

  Thank you for reaching out. Any inquiry regarding account statuses will need to be made with our Trust & Safety team directly. Please respond to the email sent to you by ************** in order to follow up and request reinstatement. 

  Customer response

  02/16/2023

  Complaint: 19374757
  
  I am rejecting this response because: I contacted ***** to request reinstatement, but he has not done so.
  
  Regards,
  
  ******************

  

  Business response

  02/16/2023

  Hi Dev,

  As communicated on the email message by Trust & Safety, uShip may remove users of our platform for any reason. While I understand it is frustrating to hear, Trust & Safety's decision on this matter is final. 

  Customer response

  02/16/2023

  Complaint: 19374757
  
  I am rejecting this response because: They are being prejudiced and discriminatory in their practice. I do not make a lot of money, and I have to place low quotes for my job offers. I abided by all policies, and followed all recommendations by phone representatives. Discrimination is a federal offense.

  
  Regards,
  
  ******************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible service Lied Not true shipping companies

  

  Business response

  02/08/2023

  Hi *******,

   

  Thank you for reaching out. I look into this complaint on your behalf and it appears that your recently booked shipment entitled 3 Items for Transport has successfully been refunded via the cancellation process. That refund was processed today, 2/8/23, and you can expect it in no more than 7 business days. If you have any additional questions please reach out to *********************************** We're happy to help. 

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6 weeks ago on November 23, 2022, I purchased a mirror with shipping for $1,281.75. Uship is the provider of shipping services for Chairish and picked CLuckin Truckin.The Uship shipper, Cluckin Truckin and the owners HAVE HIJACKED MY MERCHANDISE AND WILL NOT DELIVER IT. THAT IS ILLEGAL. As their agent, Uship must intervene and fix this. The trucking company represented to me that my mirror is ON THEIR *****. IT COULD BE DAMAGED. The trucking company lies and lies.Uship and Chairish have lied and done NOTHING to force the transportation company to deliver my mirror. It's all lies and fake dates with no response from anyone at Chairish. I have texts and emails promising dates and the shipper does not respond and lies with fake dates. Their truck is always "down" and broken and the owner ****** told me via phone and text that my mirror was ON THE ***** back on Dec 6th. All lies Contact: Cluckin Truckin - *********************************'; Phone Number: [**************]; Email: **************************** I am submitting the email chain from the inept customer service people who just pass on fake dates and DO NOTHING. I want my mirror delivered in perfect condition this week as promised or a full refund by end of the day this Friday Jan 6th. PERIOD. There is a reason Chairish is hated by customers. Their shipper doesn't care. Attached is every text and email to Chairish and your ridiculous **************** people as well as an inspection report from IDOT showing that 2/3 of their trucks are out of service WITH MY MERCHANDISE ON THEM Fire them and get my mirror delivered this week as promised. Next step is a lawyer.BTW I did write the *** and these execs don't give a hoot about their customers. FINE THEM

  

  Business response

  01/06/2023

  Hi ****,

   

  Thanks for reaching out. It's important to note that uShip is an online marketplace for shipping services, which means we are not directly involved in the shipping process itself. I reached out to *******'s account manager here at uShip and they've advised they are in contact with ******* and with the service provider regarding this issue. I assure you they are doing everything in their power to provide updated, accurate information to ******* regarding a specific delivery timeframe. Any discussion of a refund will need to occur with ******* directly; please continue to communicate with their support team regarding a resolution around that request. 

• Initial Complaint

  12/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I booked a shipping carrier through Uship to ship a chair from ********** to *****. Upon booking the carrier Uship clearly states that shipping carries hold insurance in a case that a item would be lost or stolen. I booked *************************************** ************** on October 14, 2022 for $264.99. ******* then picked up the chair on Oct. 16th. As of Dec. 1st the chair had still not been delivered to ***** and ******* said he couldn't deliver and wanted to return the chair back to me in **********. I escalated the case with Uship customer support as I was getting nowhere with *******. ******* dropped the chair off at 2am over the fence and when I got to the chair it was completely damaged with scratches, wood missing, ****** and stains on the cushions. I contacted Uship support immediately, they then informed me that Uship is just a third party and that I would have to work things out with *******. I stated that ******* has to have insurance as stated on Uship before you book a carrier at which point ******* responded acknowledging the damage and said he doesn't have insurance!? Uship has now not responded whatsoever. Not only have I not been refunded the $264.99 that I paid to have the chair shipped, I am now out $850 because ******* damaged the chair and Uship is saying they are no responsible!? Attached is what the chair looked like before ******* picked it up and also attached is the chair after he returned it to me showing the damages all over it.

  

  Business response

  12/05/2022

  Hi ****,

  Thank you for reaching out. I am very sorry to hear about your experience with the service provider. I was able to confirm that our payments team has processed a full refund for this shipment. That amount will be available on your original form of payment in no more than 7 business day.

  As a neutral platform, uShip does not verify service provider insurance information, which is why we make insurance available to purchase for most commodities. In the case of this shipment, insurance was declined, which is why we've advised that any resolution for additional payment will need to be arranged between yourself and the service provider. Our User Agreement goes into more detail regarding our role as a neutral platform: https://help.uship.com/hc/en-us/articles/360008771433-User-Agreement

  Please reach out to the agent who is acting as the point of contact for this dispute, ****************, if you have any other questions. 

  Customer response

  12/09/2022

  Complaint: 18519598
  
  I am rejecting this response because: When I go to book a service provider on Uship's website it clearly states that services providers have insurance. 
  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩