ComplaintsforuShip

• Initial Complaint

  06/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Booked a shipment of 3 items through uShip and the Service Provider (offered by uship) who picked up my merchandise, has missed the delivery by three days now and has stopped communicating with me. uShip support is basically non-existent and as of now, my merchandise is being reported to the police as stolen. uShip is failing to follow up with my concerns and resolve the issue. They also false advertise that their shipments are safe when they ARE NOT and moreover, they do not take responsibility when cargo is stolen. Apparently all they offer is shipping costs refund but not compensation of loss/stolen/damaged merchandise. I've lost a very good client because of this issue which is a way bigger loss than the actual merchandise.

  

  Business response

  06/06/2022

  The customer is working with a ********************** support agent. As of today, 6/6, the customer informed ********************** that their merchandise has been returned to them. The customer will receive a full refund. In regards to stolen shipments, uShip offers cargo insurance for purchase at checkout. This insurance covers damages and theft. If the items were stolen, the customer would be able to file a claim and work with the insurance company for a payout. 

  Customer response

  06/06/2022

  Complaint: 17317311
  
  I am rejecting this response because:
  
  As of today I have yet not received my full refund. Fortunately my "kidnapped" merchandise is back to me. However I received minor damages to my returned merchandise but the major damage was the 4 days non-delivery to my client which caused me the loss of a very good client! 
  I would have never booked a shipment like this with uShip if it was clear from the beginning on their website (in the section "schip with confidence guarantee") that they do not do any background checks or any sort of screening of their shippers/ Service Providers (not even a drivers license or license plate of the vehicles used) and they are not responsible for basically anything that happens with the carriers booked from their website. I get that hey are just a booking company but they should say that clear, before someone books a shipment! They don't and instead they let you thing that "they got you covered"! 
  
  Regards,
  
  *****************************

  

  Business response

  06/07/2022

  The customer should continue to work with the ********************** support agent to make sure any damages are resolved. Any insurance that was purchased at checkout can be used for these situations. 

• Initial Complaint

  05/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired a shipping company through Uship, I paid the agree amount. They shipper is now attempting to extort more than half the original ageed upon amount in addition.

  

  Business response

  05/27/2022

  I can see that you are working with a uShip agent to try to dispute the charges with YRC. Unfortunately, when the uShip BOL is not used at pickup, it can cause a plethora of issues, including additional charges from your carrier. Because the uShip BOL with the correct dimensions, weight, and billing information was not used, YRC is billing at class 175 per their Rules Tariff. ***** has attempted to dispute with YRC once and is trying to do so again. However, we will need the documentation requested in order to do so.

  Customer response

  06/03/2022

  The reason I placed the complaint- the shipper refused to use the *** at time of pickup and instead had us fill out their own form, and so Uship used my CC information (which it stored without my knowledge or consent) from the original transaction without authorization to take a fee that was more than half of the cost of the original agreed upon price- 3 months after the original transaction was completed. 

  

  Business response

  06/03/2022

  Hello, thank you for your follow up. We are still in the process of trying to dispute the charges with YRC and will let you know when we hear back. However, we do stress the importance of using the uShip BOL many times throughout the booking process and in subsequent emails after booking. It is the key to a successful shipment and not using the uShip BOL will almost always result in additional fees and possible delays. Additionally, there is a disclaimer shown at booking that your credit card information will be stored and used for any additional charges that accrue on your shipment. We will let you know when we hear back from your carrier via the email thread with our support team.

  Customer response

  06/16/2022

  This company is still quite responsible for literally using my CC information illegally without my permission to steal over $500 instead of using appropriate channels. 

   

  They cannot dispute that whatsoever- every interaction we have had, I have been very clear with them on those points. 

  

  Business response

  06/16/2022

  The customer will need to work directly with ********************** support moving forward. 

• Initial Complaint

  04/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Bill of lading no ******** assigned to Aero-Trucking ************* ******************* Item shipped: table with Chairish. Table is described as from the ****s. Collect Payment code on delivery.Table (793329-p3077561)3/25/22 I tried to contact ******* concerning shipment status and get no reply. Table is labeled delivered by Chairish. Contradiction to return or rejection by buyer. **************************** Chairish also has no information given to me concerning return process. License of Vehicle:**** 60 day temp in transit 3606-266 4/8/22 Status is unknown. No reply. Location of table is unknown.I would like Uship to verify driver. (i witness another man with different description in person Feb 2021, Black Male under the same name and company)Please Finish job with no penalty. Additional info: Driver showed without additional help and asked me for help to load. This is so common for Uship drivers. Lateness is also an issue. I waited six more hours.Please expedite the job for closing.Thank you

  

  Business response

  04/29/2022

  I'm very sorry to hear that your table was not successfully delivered by a service provider on uShip.com. It appears that we received confirmation from Charish that the table was delivered as intended. In order to better support you, please reach out to ***************************************** with your name, the shipment details, and your ideal resolution so that one of our Account Managers can assist you with this issue. Thank you.

  Customer response

  04/29/2022

  Complaint: 17120639

  Thank you for your reply.

  To resolve this issue communication can be directed here with BBB. I also can be texted with the phone assigned to the bill of lading.

  I told Chairish the status of delivered is a contradiction since payment is given at delivery. Without the proper assignment payment can not be properly made. Delivery is still outstanding with the *******.

  
  Regards,
  
  ***************************

  

  Business response

  05/02/2022

  We are unable to provide the requested support via BBB. Please reach out to ***************************************** to receive more information and support regarding this issue. 

  Customer response

  05/04/2022

  Complaint: 17120639
  
  I am rejecting this response because:

  Please respond to BBB request as a mediator. I need documented information for my federal tax files as a open source. Thank you for understanding. 

   

  Regards,
  
  ***************************

  Customer response

  05/09/2022

  Please respond to BBB request as a mediator. I need documented information for my federal tax files as a open source. Thank you for understanding. 

   

  

  Business response

  05/09/2022

  Unfortunately, we are not able to provide the requested support through this channel. Please reach out to ***************************************** for further assistance. 

  Customer response

  05/09/2022

  Complaint: 17120639
  
  I am rejecting this response because:

  If you can not talk over the BBB channel then direct the request through Charish where the contract was created. Currently the status they display is delivered and the contract stated payment at delivery. If Chairish states the client returned this item and it is in the possession of uship, this needs to be corrected in the Chairish status field so the federal tax forms can reflect it and out of pocket can be written off. This is only fair to all parties. Chairish states that if I have an questions, I can contact them, however my question remained unanswered with no solution provided. I have contacted many times with no solution or direction.
  I can only respond to a returned status item that is in progress to be delivered to me. If the table has been delivered then let me know the address the table has been delivered to and contact of owner or operator and provide the paper trail that links Chairish to Uship to Shipper.  I myself is grossly out of pocket and the description of the table was correct for an item from the 1800s.
  
  
  
  Regards,
  
  ***************************

  Customer response

  05/10/2022

  If you can not talk over the BBB channel then direct the request through Charish where the contract was created. Currently the status they display is delivered and the contract stated payment at delivery. If Chairish states the client returned this item and it is in the possession of uship, this needs to be corrected in the Chairish status field so the federal tax forms can reflect it and out of pocket can be written off. This is only fair to all parties. Chairish states that if I have an questions, I can contact them, however my question remained unanswered with no solution provided. I have contacted many times with no solution or direction.
  I can only respond to a returned status item that is in progress to be delivered to me. If the table has been delivered then let me know the address the table has been delivered to and contact of owner or operator and provide the paper trail that links Chairish to Uship to Shipper.  I myself is grossly out of pocket and the description of the table was correct for an item from the 1800s.
  

  

  Business response

  05/10/2022

  I'm glad to report that it appears our ****************** team is already in contact with ******* about this issue. They will be reaching out to you shortly to provide the transfer plan for completing the shipment delivery. 

  Customer response

  05/16/2022

  Complaint: 17120639
  
  I am rejecting this response because:

  thank you for the response. Chairish has the table as delivered to Pa. and the true status is not been assigned as return. Chairish has not contacted me with specifics during the time of six days which BBB allows. 
  
  Shipper can get in touch with me via text or assigned email.
  
  Regards,
  
  ***************************

  Customer response

  05/16/2022

  thank you for the response. Chairish has the table as delivered to Pa. and the true status is not been assigned as return. Chairish has not contacted me with specifics during the time of six days which BBB allows. 
  
  Shipper can get in touch with me via text or assigned email.
  

  

  Business response

  05/19/2022

  As stated, uShip's part in this situation can continued to be addressed with our Partner Support team who has reached out to you via email. Any requests for ******* will need to be handled by ******* directly. 

  Customer response

  05/21/2022

  Complaint: 17120639
  
  I am rejecting this response because:

  I am not the creator of the Uship contract. Uship failed to submit copy of bill of lading upon pickup. Table is assigned delivered status as directed by uship confirmation. Payment is given at delivery. Please see attachment.
  
  Regards,
  
  ***************************

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am the owner of *********************** Services. Uship is a load board that I use to secure loads. They issue a payment link to the customer when they book a service through **********************. The customer does not book through my company directly. Once the item is delivered the customer is supposed to enter the code to release payment. Payment is to be released and any issues are to be arbitrated afterwards. On multiple occasions, the customer, who prepays ********************** for the services, has not released payment. I have spoken with uship multiple times to obtain payment for services rendered, to no avail. I am simply looking to be paid for my work.

  

  Business response

  03/28/2022

  We are sorry to hear about the issues you had receiving payment. As a nuetral venue, uShip cannot release payment on behalf of a customer. However, our support staff is here to contact the customer to make sure you get piad. Moving forward, carriers can demand payment at delivery before the item is unload as long as the customer has a chance to inspect the items. 

  Customer response

  03/28/2022

  Complaint: ********
  
  
  I am rejecting this response because: we have made several attempts to get paid from deliveries made by our company. Our profile payment requests are being ignored. We request half for our shipments up front . We don't accept responsibility for items damaged due to improper packaging. We have arrived at locations we was contracted to show up for but didn't get paid for the time plus fuel for the pickup contracted .
  
  
  Regards,
  
  
  ***********************
  

  

  Business response

  03/28/2022

  Most shipments booked through uShip are booked via uShip Payments and cannot be paid upfront. This is outline in the uShip Terms and Conditions that agreed to when an account is created. The only way to resolve this issue is work with the customer via ********************** customer support. 

  Customer response

  03/29/2022

  Complaint: ********
  
  
  I am rejecting this response because: we made the delivery we should get paid. Our terms state we are not responsible for items not packaged properly to make the trip . The is the case in 2 issued delivery. We have 1 where the guy completely lied about a shipment we didn't get paid for . We do uship have in place the make sure the shipper are not getting screwed over? I go to locations to pickup items and they not ready , I still get charged by my guys to pickup . But t uship don't make sure the shipper is getting paid .ushhio takes the payment upfront .
  
  
  Regards,
  
  
  ***********************
  

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2/8/22 I booked to have 3 crates delivered before 2/24/22 Items could not be found in uship system on 3/1/22. After me calling around items were picked up 3/8/22 and delivered 3/22/22. I get an invoice for extra charges $480 more than I paid

  

  Business response

  03/24/2022

  uShip customer support is happy to help investigate, but we will need more information about the shipment. Please reach out to uShip support at ********************************** with shipment, carrier and delivery information so our team can look into this for you. 

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  uShip doesn't support us as the customer when a freight company decides to add extra charges to the order even when we have proof on the **** of lading and photos of the actual shipment prior to pickup. They take the word of the freight company and **** us for extra services. To me this is not okay and should not happen. I have the proof and they don't honor the documents I submit.

  Customer response

  02/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  02/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On January 26th 2022 I used uShip to seek out a carrier to deliver my purchased ************************************************* to ********, **. The following day, January 27th, UNIQUE TRANSPORTATION LOGISTICS picked up my vehicle from *********************. The car, as documents entail, was purchased with ***** miles on the odometer. 5 days later, February 1st, the vehicle was delivered to our address. The vehicle did not show up on a trailer as described, and it came damaged with a dent on the tailgate. The carrier excused himself for the damages and asked to use his personal insurance to cover it. No **** of Lading was ever signed. However, 2 hours later, my son ******, pointed out that the odometer read ***** miles. We also filled up on gas and noticed low fluids. This is unusual if it came straight from a dealership. This assumes that the vehicle was not actually transported in a trailer as the contracts agree, instead someone drove it across the country without our permission and with no vehicle insurance. We concluded that the damage to the tailgate actually occurred during this irresponsible and unprofessional action. We were lied to and manipulated. We contacted insurance from uShip and our own vehicle insurance. We also contacted the carrier and he has since refused to elaborate. uShip insurance claimed our cargo insurance does not cover this. However, as the odometer shows, our vehicle was never cargo to begin with. We need an explanation, refund, and repair from the carrier, UNIQUE TRANSPORTATION LOGISTICS, or uShip. As well as uShip to cooperate with us in solving this matter and claim responsibility for hiring and allowing the carrier to conduct business.I need to know exactly what occurred to the vehicle. Any more accidents. And where the vehicle was during these 5 days. This is **** miles not permitted by us, which depreciated and damaged the vehicle. This is not the service we paid for, resulting in receiving the vehicle not as purchased.

  

  Business response

  02/07/2022

  We encourage the customer to reach out to ********************** Customer Support so that our staff can investigate this issue with the carrier. Any refunds or compensation dicsussion will need to take place directly with customer support. Please reach out to *********************************** We have support agents standing by. 

  Customer response

  02/12/2022

  Complaint: 16735214
  
  I am rejecting this response because:
  
  
  I contacted uShip as suggested and have attached the response from their customer service.
  I am dissatisfied with the result. uShip has yet to respond with further details. As such, I have no direction to go about this.
  
  To add onto my initial complaint, I have made further suspicion that UNIQUE TRANSPORTATION LOGISTICS used my vehicle for a delivery. They have a review on their uShip profile for a 2006 ****** Camry that was delivered a day prior to us. When the carrier brought the truck to our house, he mentioned that his coworker had to leave immediately to bring another vehicle to ********** (this is apparently why we never saw our vehicle on the trailer). If this latter statement is true, I concluded that my suspicion is correct. I have also noticed that the owner of UNIQUE TRANSPORTATION LOGISTICS (*********************) has a ******** profile, which has several posts on public. One of which is on January 28th, a day after picking up my vehicle. This post shows that car he mentioned bringing to CA. However, on the photos of the ******** post I do not see my own truck on the trailer. I am certain that UNIQUE TRANSPORTATION LOGISTICS used my truck and did a shipment with it before bringing it to me. I ask that this detail that we have from ******** remains confidential and private from UNIQUE TRANSPORTATION LOGISTICS.
  
  I understand uShip's statement. However, they allow him to maintain a business through their service. uShip said they would contact him, but I have not heard anything. I would really like to get to the bottom of this. I would really like to know exactly what UNIQUE TRANSPORTATION LOGISTICS did from Jan 27th until Feb 1st. I would like to know more about this additional delivery my truck may have been used for. Though I do not find uShip to be entirely responsible, there is no denying that they accountable for the actions of UNIQUE TRANSPORTATION LOGISTICS. If the case is that "all providers are responsible for delivering the service claimed they were offering (in this case, transporting your vehicle instead of
  driving it)", then I would also like information regarding UNIQUE TRANSPORTATION LOGISTICS company insurance and other various details since uShip insurance refuses responsibility.
   
  
  
  Regards,
  
  *********************

  

  Business response

  02/14/2022

  The customer is working with ********************** support to investigate the issue. There are emails out to the service provider to get to the bottom of the issue and figure out how they plan to resolve the damages. We encourage the customer to continue working through ********************** support. 

  Customer response

  02/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I am indeed in contact with uShip customer support. If any further issues arise I may contact BBB again, however uShip is doing their best to help me.
  
  Regards,
  
  *********************

• Initial Complaint

  01/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We put in a shipping request with you ship and had certain dates for pick up and delivery.The gentleman that picked it up was four days late and told us four different times of when he was going to pick up the item after canceling those four different times he finally picked it up the fifth time and four days late on a Sunday.He told us that our items would be to our client by Friday to Sunday the following week well its been close to two weeks and this guy has told us six different times and days that hes going to be there to deliver our furniture after every time telling us he changes the date 24 hours after telling us one time to another time and now he is holding our $4000 in custom furniture ****** for payment and not getting it out of his truck at our clients until we make payment which one we signed and done this agreement this is not the way that you s ship Worked this guy cannot use our product as a ****** in order to get his payment and at this point you ship tells us its up to us to figure it out with this gentleman but treating us like its our fault because their guy is told us six different stories in six different days of show up and tells me that I need to get my head straight and hes not letting it all product off his truck now until we pay him thats holding our product ****** which is illegal and at this point I want total refund on this because I have done nothing but babysit and lost six business days due to this guys cancellations and reschedules of dropping off our items and now I have to be held ******.I highly recommend you going through the conversation and 50 emails back-and-forth showing that this gentleman has used us for ****** due to his poor scheduling not ours weve done everything and tried meeting every day and he is making it impossible for meet up to only tell us that hes holding our items ****** when he gets it there that is illegal and I want all my money back from you people

  

  Business response

  01/28/2022

  The cusotmer is currently working with a uShip customer service agent. Please continue to communicate via that channel to see that the items are delivered safely. A $100 credit has been added to the customer's account due to the issues. 

  Customer response

  01/28/2022

  Complaint: 16685701
  
  I am rejecting this response because: Sorry but this has been my worst nightmare my product is over a week late or close to a week late and its 2 oclock and I still havent heard from the shipping service on delivery and they told us 2 to 6 and again my items are being held ****** which is totally wrong in order for me to make payment.

   

  I wont be doing service on this platform due to their shady At this point I would like partial refund after my item is delivered or all my money whatever you suggest but I do not want any Rebates or anything to come back and do service with you ship again my business will never do business with this business because of holding my product ****** before theyve even delivered or stock items inside my customers house and holding me ****** due to their service provider canceling six different times via email and phone text
  
  Regards,
  
  *************************

  

  Business response

  01/28/2022

  Any refunds will need to be discussed directly with uShip customer support. The first priority is to get the items delivered. Please keep working with support to reach a resolution. 

  Customer response

  01/28/2022

  Complaint: 16685701
  
  I am rejecting this response because:
  
  This company owes me money for the delay of **** of my item to my customer and for the tarnishing of my business online that Im experiencing from their service and their provider that they provided to me from their platform that they run Im having to call my product into the police for stolen grand theft of $4000 because their guy is making it impossible for delivery and still making it impossible dragging it all the way out to a 530 6 oclock delivery today And demanding a ****** before he lets the items leave his truck even though its gonna be dark and after business hours when he delivers this item after scheduling six different times and costing me and my customer six days wasted having to wait for this gentleman
  Regards,
  
  *************************

  Customer response

  02/02/2022

  This company owes me money for the delay of **** of my item to my customer and for the tarnishing of my business online that Im experiencing from their service and their provider that they provided to me from their platform that they run Im having to call my product into the police for stolen grand theft of $4000 because their guy is making it impossible for delivery and still making it impossible dragging it all the way out to a 530 6 oclock delivery today And demanding a ****** before he lets the items leave his truck even though its gonna be dark and after business hours when he delivers this item after scheduling six different times and costing me and my customer six days wasted having to wait for this gentleman

  

  Business response

  02/03/2022

  Our records indicate that the item was delivered for the agred upon amount. Both parties left feedback confirming delivery. 

  Customer response

  02/07/2022

  Complaint: 16685701
  
  I am rejecting this response because:The items that they delivered were $4000 in furniture that they damaged as you can see from the photos they did $650-$4000 in custom furniture hooks were broken with pictures provided Ive provided them and they have not given us a refund of the total damages
  Regards,
  
  *************************

  Customer response

  02/08/2022

  I am rejecting this response because:The items that they delivered were $4000 in furniture that they damaged as you can see from the photos they did $650-$4000 in custom furniture hooks were broken with pictures provided Ive provided them and they have not given us a refund of the total damages

  

  Business response

  02/09/2022

  The customer did not purhcase insurance for the shipment. This means that any compenstation will need to come directly from their service provider. A uShip customer support agent has a thread with both parties if the the customer wishes to discuss payment for any damages. Any conversations regarding damages and payments will need to take place on that thread. 

  Customer response

  02/09/2022

  Complaint: 16685701
  
  I am rejecting this response because:Sorry but these are the people that this third party platform sent to us and our responsible because these people you ship took the money out of our account so this is their responsibility to collect from their shipping provider as they mentioned they would help out once item was delivered and as you can see it has $650 worth of damage that we cannot collect from their provider because he is harassed us and threatened us both receiver and me. They sent a guy that is a felon and in trouble with the law that refuses to show up at business hours hes damaged our product and you ship is liable for it just as our policy states
  
  Regards,
  
  *************************

  Customer response

  02/10/2022

  I am rejecting this response because:Sorry but these are the people that this third party platform sent to us and our responsible because these people you ship took the money out of our account so this is their responsibility to collect from their shipping provider as they mentioned they would help out once item was delivered and as you can see it has $650 worth of damage that we cannot collect from their provider because he is harassed us and threatened us both receiver and me. They sent a guy that is a felon and in trouble with the law that refuses to show up at business hours hes damaged our product and you ship is liable for it just as our policy states

  

  Business response

  02/10/2022

  uShip is not a ************** Service Provider or Shipper. Our website acts as a venue where Shippers and serivce providers can interact and enter into agreements. uShip is not a party to any shipping agreement made between uShip users via the uShip software platform. uShip does not assign shipments to customers. Service providers are not employees of customers. 

• Initial Complaint

  11/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had absolutely nothing to do with the re-routing that U.ship and YRC freight, FastFloors.com, and Florim caused. They sent my tile to ***************, ** when the order was clearly suppose to go to my home address in *********, **. I confirmed the correct address which was to my house in *********, ** with them several times and even with the shipper himself before the shipment was even picked up. Yet, they are still trying to charge me and send the fraudulent charges to collections. This is even after I was assured that it would be handled and that I would not be charged a ***** more for their mistake which was completely out of my control and was a mistake clearly made by the company. They even admitted it at the time that it was their mistake and that I would not be responsible for a single dime more. and have no idea where they got that address. I ordered a shipment from ***********, ** to *********, **. Even the driver from the beginning said he knew it was going to ********* and no questions were asked except for to confirm the *********, ** address. I confirmed that address with him before he even loaded up the tile or accepted the shipment. So how are you going to sit here and charge someone for something they had nothing to do with? I never provided them with the wrong address that was used without my knowledge. I never approved the destination in anyway whatsoever. My order and contract that I have with u.ship clearly stated my *********, ** address. This is theft and it needs fixed immediately!

  

  Business response

  11/30/2021

  The additional charges on your shipment are due to the uShip BOL not being used at pickup. Your pickup location used their own BOL that advised YRC to deliver your freight to *************** instead of *********. YRC Freight invoiced you an additional amount because your shipment had to be reconsigned, required a BOL correction, and required lift gate services at delivery. We explain many times at booking and in subsequent email correspondence that the uShip BOL must be used in order to avoid additional charges and delays. This mistake could have been avoided if the party at pickup had provided the uShip BOL. Making sure that the carrier is provided the correct paperwork is the responsibility of the booking party. We can't dispute these charges as they are valid and caused due to issues outside of our control. While I understand your frustration with this invoice, this is a standard LTL practice and a process that you agreed to in our Commercial LTL User Agreement (https://*******************************/hc/en-us/articles/360008771433-User-Agreement)

  Customer response

  12/17/2021

  U.ship is illegally tryin to charge me for extra fees on top of what was agreed in our contract. U.ship messed up the order with YRC and therefore the order was sent to an address that I had never even seen before. An address that I never gave them or approved f my order being sent to. However, since they miscommunicated and allowed the shipment to be sent to the wrong address even though I provided everyone with the correct address and even though I tried to stop the shipment from even being picked up before the order was even shipped. The charge needs removed immediately and the harassments for the illegal charges needs to stop now.  issue a refund immediately. I have several emails, recorded phone conversations, text messages, etc between you personally and other employees. I was promised by U.ship that this would be handled and even said that I should have never had to deal with this. U.ship previously took responsibility and told me they would eat the cost but now they are backtracking and refuse to help. I did everything in my power possible to make this right and yet U.ship is still trying to commit fraud. This is literally going to destroy my credit over something I had nothing to do with. This will ruin my family's lives because we won't be able to access any credit when it's reported even though I did everything I could to make this right. Please, I am begging you to help me with this. I spent a lot of money with your company and yet this has been the worst and most stressful experience I have ever had with a company. 

   

  

  Business response

  12/27/2021

  I apologize that this has been a frustrating experience,however, the charges from YRC Freight are valid. It is very important for the correct paperwork to be given to the driver at the time of pickup. Because different paperwork was given by your contact at the pickup location than the provided uShip BOL, a reconsignment was needed in order for your carrier to deliver your freight to the correct address. Providing the correct paperwork at pickup is very important in order to avoid these additional charges. uShip is happy to dispute additional charges and rebills for customers if charges are invalid, however, we are unable to fight this charge with YRC Freight as incorrect paperwork was provided.

  Customer response

  01/04/2022

  The correct pipework was provided and every piece of information was confirmed with everyone involved ahead of time. The charges are not valid and this is highly illegal and fraud.  I confirmed the correct address with everyone. *** used the wrong *** even after being provided the correct one and even after confirming the correct address with everyone involved including the *** driver himself!  Please see the attached text message from the *** driver who clearly assured me that this entire situation was handed and told me that it would be going to my melbourne address. Never once was the wrong address brought up or that additional charges would be enforced for YOUR COMPANIE'S MISTAKE!  You are blatantly lying when I am proving you with clear evidence of what happened.  Once again, I had absolutely nothing to do with this situation, the correct information and address were provided. I never once supplied or approved of the *** that *** ended up using.  You can't fraudulently charge someone for something they had no had in, never knew anything about, and never once approved or singed off of picking up my property and taking it to the wrong address so that it would be forced to be re-routed to the correct address.  This is illegal and you will be prosecuted to the fullest extent if the charges aren't dropped immediately!"

  

  Business response

  01/04/2022

  The customer has received all of the necessary information for this dispute. There is nothing else that can be added at this time. 

• Initial Complaint

  11/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  U-ship contracts with carriers to haul merchandise. They made all sort of promises about the safety of our motorcycle being hauled.When the carrier delivered the motorcycle, there was all sorts of damage to the paint and chrome, as it had not been loaded or packed correctly.We I contacted U-ship, they basically told me it was between me and the carrier. And of course, when we contacted the carrier, we were told to jump in the lake, he wasn't responsible. U-ship will not put any pressure on the carrier for us, so as far as I know, he is still hauling and damaging property.So now we are out the $537 we paid U-ship to haul our vehicle, plus the $4500 it will cost to repair the motorcycle using our insurance, since the carrier denied damaging the motorcycle.

  

  Business response

  11/22/2021

  Additional insurance was not purchased by the shipping customer at checkout. Therefore, any additional funds must be worked out with the shipping customer's carrier. ********************** was able to refund all fees associated with this issue totaling $127.50. The remaining balance was released to the carrier and is no longer in uShip's possession. The customer can reach out to ********************** support to re-open the thread with the carrier. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩