Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alta Pest Control has 16 locations, listed below.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  5380 Eisenhower Ave Unit G Alexandria, VA 22304

  
• 

  Alta Pest Control

  8421 Old Statesville Rd Ste 2 Charlotte, NC 28269

  
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  Alta Pest Control

  Goodlettsville, TN 37072

  
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  Alta Pest Control

  22113 W 83rd St Lenexa, KS 66227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  //In 2023 I was approached by a door to door salesman who told me that I could get pest control service for less than $50 a month. I signed a contract because this sounded good to me. Later in *************************************************************************************** they could defer my account so I said that was fine. Early 2024 I was told I could defer my account a second time but then I was charged for the next month. I asked for them to fix this but they said that they made a mistake and I was not actually allowed to defer a second time. I complained but got no help. I went ahead and paid until we moved on 8/30/24 at which point I called and asked to cancel. The customer service *** told me all I needed to do was pay the balance I owed then I could cancel. They also asked me if I wanted to get one more service before canceling which I said NO. When I called back on 9/9/24 to pay the balance and cancel I saw that I had an additional charge but had not received an additional service... They then told me if I wanted to cancel I had to pay for the service that I did not receive and that otherwise I had to continue service until the contract was up. I looked at the contract and did not see any specific conditions about moving from a service address.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since November 2023. I paid a monthly fee of *****. I received a service quarterly. However, it has come to my attention Alta was servicing the wrong house. On August 17th I received pictures with my summary service report. It was the wrong house. When I called to address this, they could not tell me when they started servicing the wrong house. After some back and forth I was told by the account manager told me that my account would be canceled free of charge and they would also get back to me with a refund amount. I was never contacted again and when we called a week later again they dismissed us. They said they would call again and get back to us. They never did. It has been more than 2 weeks and I have never heard from them. I also have not received confirmation that I do not have an account with them anymore and I am still receiving emails.

  

  Business Response

  Date: 09/18/2024

  We are so sorry that this has been your experience and that our technician serviced the wrong home! We would love the chance to be able to speak to you about this and be able to remedy any billing, scheduling or servicing conflicts. Is there a good day/time you have for a conversation? Our number here is ************. We look forward to hearing from you soon!

  Customer Answer

  Date: 09/19/2024

  Complaint: 22259758
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ******

  We have been through this before. It was not just one time, it was the last six months they were not working on my house. I do not want to do business with this company again. I simply want a refund.

  Customer Answer

  Date: 09/19/2024

  Complaint: 22259758
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ******

  We have been through this before. It was not just one time, it was the last six months they were not working on my house. I do not want to do business with this company again. I simply want a refund.

  

  Business Response

  Date: 09/29/2024

  We have reached out to you via text as well and want you to know we absolutely will refund any amount you have paid, especially since we have been servicing the wrong home! Our sincerest apologies. We would love to speak with you about this and provide a refund of the total amount you have paid, as well as offer a free service (if that is something you would be interested in). Please reach out as soon as you're able and we look forward to speaking with you soon. Again, we apologize for this mix up and that a resolution wasn't provided sooner. 

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta pest control is more concerned with getting you to sign a contract and collecting monthly fees than getting rid of pests! The reason I started is because I have an ant problem. Alta pest control has been to my property three times, and I still have an ant problem. The last visit was my quarterly visit, and I was given a five-minute notice that they were on the way. I wasn't home, but when I inspected my property, they didn't remove the wasp nests, I'm tired of calling for multiple visits and still having a pest problem. I received a call from ***** today and she was unwilling to grant me my wishes. Since I still have a pest problem after multiple visits, I would just like to cancel contract and receive a refund.

  

  Business Response

  Date: 09/16/2024

  We are so sorry for your experience and understand your frustrations. We would love to provide a refund and a resolution that works best. Please let us know a good/day time for a conversation and we'd love to hear your feedback. ************

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday August 15 a ***resentative of Alta Pest Control came to the door selling pest services. The price was OK so I said yes. They charged $54.13 for the service that day. The sales person did not mention any contract for future services, but when I went to the permissions I said yes to the first, and the sales *** hurried me and HE pressed the other yes buttons. I saw the word contract go by and was not given ANY verbal or written information of any contracts. The supposed employees who provided the service did not spread any product in the yard or the house and left. When asked about the product, one said that the product in the yard was so small you could not see it. The company number I found on the internet gave a busy signal when called several times.

  

  Business Response

  Date: 09/04/2024

  We are so sorry for your experience with this particular salesman who was representing our company. It is absolutely not our policy to be deceitful or misleading; those found to be using this as a sales tactic will be held accountable and dealt with accordingly. We would love to speak with you about this interaction and answer any questions, gather any further information you'd be able to provide, as well as finding a satisfactory solution. Is there a good day or time you are available for a quick conversation? Please let us know and we'd love to talk with you about this.

  Customer Answer

  Date: 09/05/2024

  Complaint: 22210274
  
  I am rejecting this response because:  The response did not contain any contact information as to sender or phone number.  It is a generic message.
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 09/16/2024

  We apologize for not including the office phone number in our previous response. We assure you that we personally handle each of our Better Business Bureau accounts and there is no automated system in place to respond. We truly do value your opinion and appreciate your feedback. Is there a day/time that works best for you? You can reach our office by calling ************ or you can also email us at ******************************** We look forward to speaking with you soon.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta Pest Control came to our door offering pest control. I told them we were not interested and did our own pest control. The sales *** advised me due to current building around our home we could use the extra pest control Alta could provide. I had him talk to my husband, who agreed to a one time only service. We paid by credit card. We distinctly told the sales *** we were not interested in ongoing service with his company. He mis***resented the paper my husband signed as credit card payment agreement which the company says now is a contract for service for the next year. We got a text message saying we are scheduled for service tomorrow. When we called Alta to say it was a mistake the company told us too bad, we have a contract with them that we signed, and they were going to hold us to the contract.

  

  Business Response

  Date: 09/01/2024

  Thank you so much for reaching out and giving us your feedback. We see you were able to speak with one of our **** and get some questions answered and issues resolved. We are so glad we were able to assist you and we will reach out this week to see if there is any further assistance we can provide. Please don't hesitate to reach out in the meantime and thank you for being one of our valued Alta clients!

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked Alta pest control To come out and perform their pest control applications on 8-10-24 And was told by the sales representative that they would be out on this day in between 1pm and 5pm to do the pest application. I paid one year in advance $513 with their 5% discount for paying in advance. My family and I waited from 1 oclock to 5 oclock for them to show up and nobody ever came. I explained to them over the phone that it was eminent for them to make it today because we have a bad ant infestation and they are getting into our bed. We received a text message from **** saying that they would be here on this day and they did not show up. I would like to break my contract with Alta for their negligence. In addition to that, we were also told that they would call us 30 minutes before they came on 8-10-24 and no call ever came.

  

  Business Response

  Date: 08/16/2024

  We are so sorry for your experience and are so glad we were able to help when you called into our office. You have been refunded the full amount you were charged and your account has been closed with Alta Pest Control. Thank you for reaching out to provide feedback about your experience. We want to be able to improve services in each of our departments and every piece of information helps us be able to do that. Please let us know if there is anything else we can do for you! We wish you the best of luck in your future.

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta pest control want me to continue to pay my account with my credit card. I refused to continue to pay account with credit card. I told them that I will pay my account through my bank account which is bill pay I kept getting an email from them telling me that my payment is late therefore I email them and told them to close my account immediate I rec'd an email from them tell me that I needed to call them on phone to cancel my account before I call them I got a copy from my bank account to see why? they have not rec'd July payment. woman said to me that they have not rec'd my payment I told her that I bill pay it on 1st today is 8th also I let her know that I did miss a payment in month of Jan I will get that payment out to her today she told me that she could not close account until she rec'd my payment. keep in mind one payment was pay July-1st another payment was made July 18th ***** payment amount for July 1st amount ***** dollars I later learn that Alta pest control returned check back to my account on July 9th however check for July 18th was deliver on Jul 25 was cash. I rec'd a letter statement date July 25 tell me that my balance of ***** is **************************************************************************************************************** full. I am a senior citizen I hate to see someone else go through this form of harassment please help thank

  

  Business Response

  Date: 08/16/2024

  We are so sorry for your experience with ****! We were able to pull up your account and do a full analysis regarding billing and services. You are not required to pay anything more and your account is closed and in good standing. I apologize if there were any emails or physical mail that stated an overdue balance. This may have occurred before we received your last payment, but no need to worry, everything has been paid and you do not owe Alta. We apologize for this mistake and are happy to answer any further questions regarding this matter or anything else. Please let us know how we can help! Thank you for your business and good luck to you and yours in the future.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pushy salesman came that stated I clearly didn't love my kids if I didn't get the service which almost made me kick him off my property right off, however he assured me that I could try them out and if it didn't work I could cancel but that by second treatment it would definitely have worked. Supposed treatment has not worked which I informed them of after first treatment and again after supposed "retreat", they have continued billing me, I've repeatedly requested cancellation and even spoke to one of their guys who confirmed he made a note of it. You cannot charge someone for services you aren't doing. I have photos of the cobwebs and massive amount of bugs, at no point did they perform the service promised they have instead just taken money. I am already out the money they billed for service that wasn't completed I want my supposed service cancelled and zero further fees.

  

  Business Response

  Date: 09/01/2024

  We are so sorry for your experience and apologize for any frustration with any of our salesman, techs or customer service **** as you began the process of starting pest control. It is our goal at **** to always provide professional and efficient treatment and excellent customer service. On 8/7 our records indicate we refunded your payment of $81.53 as a show of faith in hopes to give us time to prove to you our services work. In addition we would  love to be able to get one of our head techs or service manager out to provide a quality check and to see how further we would be able to assist you.  Is there a good day/time you have for a quick conversation? We would love to speak to you and hope to hear from you soon!

  Customer Answer

  Date: 09/03/2024

  Complaint: 22086055
  
  I am rejecting this response because:

  You guys charged me again after being told not to and after performing no work, so having to refund the extra money you charged after being told not to and doing no work isn't a good faith refund, you've still charged me repeatedly and the work that was promised was never done so refunding one charge doesn't change that. 
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 09/16/2024

  We are so sorry again that this keeps happening and we have personally ensured the card has been taken off autopay and removed from on file. The amount charged has also been refunded. Your account has been closed with no penalty, due to the errors on our end and for the frustration you have experienced thus far. Is there a good day/time we can speak with you to get some more feedback on your experience? Our number here is ************, we look forward to hearing from you soon.

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for this special that their door to door representative sell. We recently bought a new home/new build and needed pest control for ants and spiders. We were told that we had to sign up for 12 months contract and they would come out every 3 months to spray. After the first initial spray we still had issues. We then contacted the sales person and they sent someone out. Then a few days later we saw more bugs and spiders. The sales rep then said it was normal and give it two weeks. So we did. Now 3 weeks later we are still experiencing same issues and had contacted the rep again and he said someone will be out within 24/48 hours. 12 days later we still did not have anyone out to help. So I called the office and ask them what was going on and they said they tried to text us which was not true did not receive any kind of communication from this company. They are in breach of there on contract and wanted me to pay a cancellation fee of $180 due to not being able to service us correctly. Stay away from this company or any door to door sales. All they want is the contract and not service you correctly.

  

  Business Response

  Date: 07/30/2024

  We are so sorry for your frustration and for your experience with our company so far. We definitely want to provide the service that has been agreed upon and to do an excellent job. If you are unsatisfied with services or products or with any of the members of our team from any department, we want to make things right and listen to your concerns. Thank you for taking the time out of your day to reach out and provide feedback. Is there a good day/time you have for a quick conversation? We'd love to speak with you as soon as you are able. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company got me to switch pest control services via a door to door salesman. Since switching Alta pest control has not held up their portion of the contracted aggrement. The have no showed 2 appointments. They have had a technician come out and complete 5 min of work leaving wasp nests, mice, bugs everywhere. They continue to fail to meet their requirements of the contract. I never could get a manager to speak to me. When attempting to cancel they force you to pay a cancel fee when they dont hold their end of the bargain. They will force you out of your money while not taking care of the customer.

  

  Business Response

  Date: 07/16/2024

  We are truly sorry for your experience and want to be able to make things right. We take pride in providing a thorough and reliable service and to make things right if those things do not occur. We would love to be able to speak with you about this issue and come up with a solution that works best for the both of us. Is there a good day/time you have available for a short conversation? Please let us know and we look forward to hearing from you! Again, we apologize that your experience was less than ideal and for the frustration you've experienced throughout this process. Thank you so much for reaching out and providing this feedback.