Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alta Pest Control has 16 locations, listed below.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  2428 Almeda Ave, suite 152 Norfolk, VA 23513

  
• 

  Alta Pest Control

  3601 W Harry St STE 7 Wichita, KS 67213

  
• 

  Alta Pest Control

  2100 N State Highway 360 Ste 1501 Grand Prairie, TX 75050

  
• 

  Alta Pest Control

  5460 S Garnett Rd Ste N Tulsa, OK 74146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to charge my account and I don't have a contract I have a month to month it was suppose to be stopped but it hasn't then thee managers ******** just keeps making excuses these people need to be reviewed they just keep ripping people off then they schedule appointments and keep rescheduling

  

  Business Response

  Date: 02/05/2024

  We are so sorry for your frustration with our scheduling and any of the miscommunication that *** have happened. We appreciate you speaking with us over the phone and would love to follow up about your account and services this week. We were unable to reach you by phone, but please give us a call at your earliest convenience so we can further assist you in whatever ways needed. Thank you for your patience and thank you for being a valued **** customer. We look forward to speaking with you soon. Our number here is *************.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At *** point she became very aggressive and started talking about an early cancellation fee of $460.00. After about 10 mins of yelling and screaming she then told me she could reduce the early cancellation fee down to $46.00. I told her I wasnt paying anything. That turned into more yelling and screaming until I finally gave in and said send me the bill for $46.00 and Ill pay it. 10 days ago I received my ONE and ONLY invoice from ****. This morning I got an email from ***** in the non-existent ****************** telling me my account was sent to a collection agency (which I believe is a scare tactic). This supposed collection company also charged a $75.00 fee and to avoid that, and have my account taken out of collections I needed to call them. When I called the number in the email I asked for the ****************** and was never transferred to anyone in Billing but instead was told by the rep *** she could help me. She said instead of paying the $71.00 invoice she would wipe that away and I would just pay the $460.00 (previously reduced price) that she was now dropping down to $380.00. When I questioned how that was a better deal than the $71.00 she couldnt give me an answer. I asked for a supervisor or manager and was told to hold on. When she came back on the line she relayed what her manager said about the situation but still did not let me speak to a manager. I asked again, for a manager and this time after waiting on hold I was told her manager was in a meeting. I asked to leave a message for the manager to return my call. Instead I was asked to give her a day or two to give her time to confer with her manager how best to help me (because simply closing the account was off the table I guess). Now Im currently waiting to see if Ill get a call back and if Ill ever get to speak to a manager or anyone in the actual ******************.I ABSOLUTELY would NOT recommend this pest control company to ANYONE.

  

  Business Response

  Date: 01/19/2024

  We are so sorry for your experience during your time with Alta. We truly want to provide a unique, thorough, and customer-oriented service to all of our customers. We absolutely want to speak with you and work with you and apologize for your frustration and escalation of this matter. We have tried reaching you via phone and email and will continue to reach out to see how we can help. Please give us a call at ************ and we would love to have a conversation that provides the best solution possible to fit your needs. Thank you for taking the time to reach out to us about this situation, we value your feedback so we can continue to improve our services. 

  Customer Answer

  Date: 01/22/2024

  Complaint: 21161724
  
  I am rejecting this response because:
  
  This the same automated response that the company uses as a response on all of their negative reviews which can be found all over ****** and Yelp. This is a general blanket apology.

  In addition, I have already been in contact several times with the business and no resolution can be reached by dealing with the business. 

  Regards,
  
  ********* ***************************

  

  Business Response

  Date: 01/29/2024

  We are so sorry you feel as if you have not been heard and apologize that you feel our replies are automated. We have reached out and left a few voice messages and sent a few emails as well trying to get in touch with you. We want you to know we do hear you and are trying everything in our power to make things right, including removing your account from our third party collections agency, ***** on 1/24/2024. We would still love to speak with you and go over the details of your experience to see in which ways we can improve and continue to grow as a company and change where things need to be shifted. We appreciate your feedback and again, would love to speak with you on the phone about your experience and to see if there is anything further we can do for you or any questions you may have. 

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had recently bought our home and were new to the state. A "Door to Door" salesman came to our door, which should quickly have alerted us to a scam. He was selling Pest Control for an initial price of $50.00 which sounded reasonable. We accepted that, and while we were yet discussing the future, another employee came along and provided the service and we paid the money. So, a service was provided and paid so, forget the "Three day right of recision". Upon further searching, we found reputable companies offering same services for less. I tried to cancel the agreement, and then learned, to cancel, there were hundreds of dollars to be charged in fees, including an additional fee for the "Lead in" first service for which they charged $50.00, so I allowed them to perform another service for $179.00. That's right...5 minutes of spraying the yard for $179.00. Then, I insisted that I did not appreciate their deceptive business practices and now they sent me a bill for $274.00 to pay for the cancellation of the contract. Remember this name. ALTA PEST CONTROL and don't do any business with this horrible, deceptive, dishonest company as we did. I do believe altogether, we have paid this company, around $300.00 and they are demanding an additional $274.00 for services not performed.

  

  Business Response

  Date: 01/19/2024

  We apologize for your interactions and experience with our Alta team. It is not in our business practices to provide a service with empty promises or something that is not thorough and sufficient for your needs. We have tried reaching you via email and phone and would love to speak with you about your account and listen to your thoughts about your experience. Please give us a call at ************ so we can discuss these details. We would be more than willing to provide a solution, including waiving fees if necessary and the chance to be able to build a better report and make amends where needed.  

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  Resolved 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  spoke to the company last week about my account they told me i had to call in to get scheduled for any service i haven't called in for any service now they are claiming they came out to service my house which they didn't I have ring cameras in front and back which also covers the sides no one was at my house for service and charged me for service i didn't approve charged me ****** that wasnt approved now they refuse to let me talk to a manager i never signed a contract or approved a contract it was suppose to be month to month service this business is crooked I've talked to other **** they said they have had the same thing happen charged for a service they didn't provide this company are thieves and charge people for service that wasn't approved i would like a refund of my money and someone to call me back so i can cancel there services do not need their services anymore

  

  Business Response

  Date: 01/19/2024

  We apologize for your experience with Alta! Thank you for taking the time to reach out to us so we can address any issues and continue to provide excellent service. It is not our practice to be misleading and we are so sorry for any frustration you have experienced with any of our departments. We would love to discuss the details of your account and your experience. Is there a day/time you have for a conversation? Please give us a call at ************ and we'd love to come to a quick resolution that works best. Thank you, again, for reaching out!
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer of 2023 Alta Pest Control was obtained to manage the pest issues in/around our home. I vividly remember the day the Alta salesperson showed up at the door. He gave his sales pitch, and specifically mentioned all of the services which would be provided. He pointed out webs on and around our home which were previously unaddressed and said that the company would be removing them promptly and regularly. The first three service technicians which were sent out all skipped the promised service. Finally, a manager arrived who had to do the overlooked service himself. He was apologetic and stated that this service not having been done for so long was unacceptable. I had already grown to be quite dissapointed with the company, and their billing system was also a nightmare compared to other companies. I paid the agreed upon amount every month including all payments due to Alta. As a result of the above, I decided to cancel Alta Pest Control. At this, they tried to tell me there was an early cancellation fee of more than $1000. I stated that no such fee was ever discussed, in fact, the salesperson indicated that I could cancel any time for any reason. Even after requesting that my account be closed, they refused to close it and continue to harass me. As I was becoming aware of the seemingly unethical business practices, I decided to mail the remaining balance of $25 via certified mail. It came as no surprise that I did not receive a return receipt. When I inquired about it at the post office, their records indicated that no one was there to receive the payment at the address given to me by Alta Pest Control. My experience with Alta Pest Control has revealed a dishonest and unethical company. They try to force customers to pay money they do not owe and have never agreed to, and when unable to extract it from the customer, they will seek to destroy credit.

  

  Business Response

  Date: 01/18/2024

  We are so sorry for your experience and the continued frustration throughout your time with ****! We want to be able to provide transparency as well as thorough service, respect, and most importantly customer care. We have moved to a separate location for your particular city as we have grown as a company. We apologize we did not receive your funds and for any inconsistencies we *** have failed to recognize (which in turn contributed to your mistrust). Our records indicate a balance of $460.00 including any late fees and the agreement to pay back the initial discount received at the beginning of services. We want to provide a solution that is suitable for you and to show that we truly do care about our customers, as well as hold ourselves accountable for anything that *** have been lacking on our part. This is not the experience we hope to provide and we will address any issues with the appropriate persons. We have removed you from collections and have waived any and all applicable fees. You will receive a confirmation email to the email address on file stating the standing and current status of your account. It is our goal at Alta to continue improving and bettering services from all departments; thank you for your valuable feedback in assisting with that continual process. Please feel free to contact us anytime at ************.

  Customer Answer

  Date: 01/20/2024

  Complaint: 21123400
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 01/22/2024

  Complaint: 21123400
  
  I am rejecting this response because:

  1) Your promises to me in the BBB email does not match the private email you sent me.

  2) You're apologies are appreciated; however,  if you are truly sorry for the mistakes and for the lackluster service,  then do as the consumer has requested multiple times.  Nothing else will be sufficient. 

  3) Whatever balance you may have listed for this account is erroneous; and payment(s) for services not provided are not acceptable for me or for any other persons with similar experiences with Alta Pest Control. 

  4)  The account balance is to be $0, and the account status is to be CLOSED.

  5)  In addition to the above, no further contact from the company would be appreciated. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/23/2024

  We apologize for the delay in the confirmation email and have sent it to the email address on file, as well have attached proof of said email and the status of your account. You were removed from our third party collections agency on January 19th and have zero balance with us. We would love the opportunity to discuss the details of your experience, if you'd be so willing, in order to better our departments and the services thereby provided. Please let us know if there is a time/day you have available to go over that. We want to make sure you feel heard completely and your concerns addressed. Thank you for reaching out to provide your feedback and we look forward to speaking with you soon! Our number here is **************. 

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only outstanding issue is that your message to the BBB regarding my account indicated a zero balance, but the email you sent to me does not indicate the zero balance. Please send me another email which confirms that. Thank you!
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have acquired their services for the pest control 1. The first service was performed 3 months ago to solve the spiders and ants issue (Nov 2 2. the second service was performed around 12/15 for the same issue **** services perform does not solve the issues both allergies with item they put in and still having spiders and ants (more than before)I want to close the account in mutual consideration without having to pay anything to them, and not acquire anymore their services.

  

  Business Response

  Date: 12/22/2023

  We are so sorry for your experience and that the products and services provided have not met your needs or provided satisfactory pest control for you and your family. We would love the opportunity to make things right and speak with you about your situation. Is there a good day or time you have for a conversation? Please give us a call at ************** and any one of our managers here would be more than happy to assist you and to make sure we are meeting your needs and expectations. Thank you for taking the time to reach out to us and we hope to speak with you soon!

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business needs to be shut down. Their products not only do not work they are a predatory company. After rain we found one cockroach in the house. I have a phobia so we took all protective measures. They came out and told me they charged a quarterly fee. They sprayed and we came home and the same cockroach was alive. My husband killed it so their spray did not even work. They charged me $50 for this first spray of which they did nothing. Ever since then they have tried to harass me and say I signed up for monthly sprays even after I sent them the dictionary definition of quarterly (4x a year) as well as telling them I would not use their service because it does not work. Their products do not work, they lie in their terminology and are now trying to use fear tactics to bully me into paying for a year worth of sprays that do not work. This company needs to be shut down. Its a predatory scam from their products down to their intentionally misleading language.

  

  Business Response

  Date: 12/14/2023

  We are so sorry for your experience! Thank you for taking the time out of your day to reach out and provide us with your feedback. We apologize for the frustration and would love to go over the details of your experience to better understand your concerns and come up with an appropriate solution. We truly take each concern very seriously and are committed to coming up with an amicable resolution that works best for all parties. Is there a day/time you're available for a quick conversation? Please call us at ************** at your convenience. We will also try reaching out to you and look forward to speaking with you soon!

  Customer Answer

  Date: 12/19/2023

  Complaint: 20994204
  
  I am rejecting this response because:
  Complaint: 20994204
  
  I am rejecting this response because: I called the number you gave me and talked to a sales representative who offered me the same solutions. Pay $300 to get out of contract where you never serviced me properly to begin with or to have it hit my credit. This is the most predatory company I have ever dealt with. Yesterday, I got another letter threatening to have my balance aka charges that you invented to try to pressure me into paying $300 to cancel my contract or have $600 in charges hit my credit. Your product did not work. My husband handled it and we had you out once and then I called and complained and was issued credit for how bad of a job you did. Now youre trying to harass me into continuing services with you. 
  
  Regards,
  
  *************************
  Regards,
  
  *************************

  

  Business Response

  Date: 12/22/2023

  We just tried reaching you by phone but were unable to get in touch and left a voicemail. We were reaching out about your review and the current status of your account. We are so sorry for your frustration and we understand if you do not want to speak on the phone after your previous experiences. We can absolutely communicate in whichever way makes you most comfortable. We have reached out to our Billing Manager and asked that your account be removed from our third party collection agency. We apologize and truly appreciate you taking your time to bring these things to our attention so we can continually improve our services where necessary and avoid any future miscommunications. We would love the opportunity to speak with you further to see if you'd like to provide any additional details or comments on things that *** have been missed. Please call us at ************** and any one of our managers here would be more than happy to speak with you.
  
  

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a salesmen come to my door August 15, 2023 promoting a company that had come to the area Alta Pest control. I initially told him I was not interested because I couldn't commit to $80 a month. He sat on my porch for an hour talking to me. I finally agreed to quartly treatments with a complete understanding I could cancel at anytime for any reason. Their product was supposed to be animal friendly. My dog has an intense allergic skin reaction and both my cats ended up with sever respatory infections. I proceeded to call to cancel due to this reaction and they informed me it would be $500 to do so after I was told I could cancel anytime for any reason and was never told at any point in time there would be a cost. I signed a 12 month contract for quarterly service. I told them I wasn't paying $500 to cancel and told them never to return to my property. They agreed to drop the price to $230 to get out of the contract I told them I should not have to pay anything and I should have till then end of my contract to do anything. They finally agreed and said they canceled any future visits. A month later I get a txt saying someone would be at my house that morning for the treatment and I would be charged $80 for the visit. I was finally able to contact someone after calling the office for 2 hours with no answer and again told them to cancel all visits and I would pay them the $230 after the first of the year before the contact was up. I finally got them to agree to it once again and here we are today Dec 11, ************************************** they are sending my account to collections before the contract is up and violating our agreement to get it paid before the contract was up. All the people I have talked to are completely clueless on any previous interaction. It is the worst company I have ever have the displeasure of working with.

  

  Business Response

  Date: 12/11/2023

  Thank you so much for reaching out to let us know about your experience; we are so glad we were able to speak with you today. Thank you for expressing your concerns and enabling us to come to an amicable resolution together. Along with removing your account from our third party collections agency, we will be waiving any past due balance or fees to end the agreement early.  As always, please let us know if there is anything we can do for you in the future or if you have any further questions or concerns!

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE CALLED TO CANCEL THE SERVICE WHICH IS DONE ONCE A QUARTER AND WAS TOLD THAT WE COULD NOT CANCEL WITHOUT HAVING TO PAY A CANCELLATION FEE. MY WIFE WAS NEVER TOLD THAT THIS WAS A CONTRACT THAT SHE COULD NOT GET OUT OF. NOW SHE IS GETTING HARASSED FOR THE FULL AMOUNT OF THE SERVICE THAT HAS NOT BEEN SERVICED YET. I DON'T LIKE THE **** THAT THE ***** PEOPLE ARE SO AGGRESSIVE AND THAT THEY LEAVE SOME VERY IMPORTANT INFORMATION OUT OF THE ***** PRESENTATION. SHE WAS DUPED BY THE ***** PEOPLE AND NOW SHE IS GETTING HARASSED..

  

  Business Response

  Date: 12/08/2023

  We are so sorry for your experience! We want to be able to provide five star service from each of our departments and make things right when those expectations have not been met. We would love to find out more and go over the details of your experience. Is there a day/time you are able to have a quick conversation? Please give us a call at ************** and we will also try reaching out again next week. We look forward to speaking with you and coming to a resolution soon!

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th 2023 i was approached at my home by an Alta sales person offering to spray for mosquitos at 1/2 price as they were in the area and if the treatment was satisfactory I could have an agreement for continuing service but there was no obligation. I said i would accept the one time treatment at 1/2 price but was NOT commiting to any agreement. Then an agreement appeared on my phone and i told the sales person very clearly that i was NOT signing it! Then 3 months later, they showed up claiming that they were here to spray for mosquitos. I told them very firmly that i never agreed to an ongoing service and was refusing the treatment. They acknowledged that there were notes in their files that said that i did not want service and left.Today November 21st, i received a statement for ***** for service (invoice *******). A few days prior, we picked up on our Ring door bell that there was someone spraying in our front yard. I was not home so sent a message to my son to go tell the person to leave our property however by the time he went they had gone. So today i called to protest this statement and they are trying to say that they have a signed agreement. I told them that i never signed any agreement and made it very clear that i have no intention of paying the statement.

  

  Business Response

  Date: 11/27/2023

  Alta Pest Control spoke with ***** today and an amicable resolution was reached in this matter. Please feel free to confirm this with *********** 

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************