ComplaintsforShop LC

• Initial Complaint

  07/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I won a pair of Fire Opal earrings on ShopLCs website. I ordered them on 07-07-24. I never received these earrings, despite being told they were being prepared to be sent out when I called **************** on ********. I called again to inquire if there were still available on 07-17-24. I was told they were delivered, which they were not. Four other pair of earrings were delivered that day, but not the Fire Opal earrings. I asked to speak to a manager and received their voicemail. I left a message, but know they wont call back in a timely manner. So, my family has decided to discontinue shopping at ShopLC. Its a shame because we have purchased items from them almost daily for the past 5-6 years. Found somewhere else to spend our hard-earned money.

  Business response

  07/18/2024

  Hello,

  We have tried to contact the customer via phone and we werent lucky.

  Please let the customer know if they need further assistance to call us at ************.

  Thanks,

  ******* A 

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  However, I should not have to file a complaint with the BBB to get action. I called 3 times regarding this issue and was told different things each time. **************** kept trying to tell me I received the item, but I DID NOT.  As a VIP customer ************************ term), I should not be made to feel like a liar. After 5-6 years of shopping with ShopLC, it has become obvious to me that some of the **************** agents have not been properly trained. Its a shame because it is not their fault.

  I hope this response will help improve certain situations for other customers and for ********************** **************** staff.

  
  Regards,
  
  *****************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a *** Portable Multi-functional Jump Starter (Order Number: BC5M65064344) on May 30th, 2024 and received it on June 11th.The specs for this product on ShopLCs site say 'Peak current of 600A', but the actual product that I received is less than stated and says 'Peak Current: 400A'. I emailed customer service on July 7th about the issue and they replied with the below: Thank you for reaching out to us at ShopLC. I hope this email finds you well. We apologize sincerely for any trouble caused regarding order BC5M65064344 as the incorrect item received, specifically the *** Portable Multi-functional Jump Starter (1.1"x5.9"x3.15").Attached, you will find the return label and form for your convenience in returning the incorrect item. Please note, if the items were delivered in proper condition and the correct product was delivered, a return shipping label fee of $6.49 will be applicable. Once the returned items are received at our warehouse, please allow up to 7 business days for processing. Since your order is on Budget Pay, a refund will be issued to your original method of payment, which may take up to 5 business days to reflect. Additionally, kindly provide a screenshot of the price so we can ensure accurate pricing adjustment.I read the return form and it says: Step 5: Ship your return within 30 days of receipt of your order, using one of the options below. Items returned outside of the 30 day policy may not be accepted by Shop LC or will be subject to a 25% restocking fee. I have been very busy and did not have time to look at the item within the 30 day period. If I had known that was their policy, I would have contacted them sooner.Option 1: 3. A return label fee of $6.49 (up to 5.0lbs), $8.49 (5.01lbs- 10lbs) or $10.49 (10lb+) will be deducted from your refund amount. Label fees are determined by package weight. Why should I be subject to a fee when they sent the wrong item?

  Business response

  07/18/2024

  Hello,

  We spoke to the customer and they will be return their items for a full refund. 

  Thanks,

  ******* A 

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Item ordered was never physically received by me. Date of transaction was 3/2024. Order Number was BC5MSF05809832. Price of item was $1,088.75, to be paid in 5 installments, of which 4 have already been paid, with the last payment due to be deducted from my bank in the amount of $200 which is scheduled to be on 7/19/24. Item in question was an Aquamarine and diamond ring set in 18K Gold. Because Shop LC did not insure the shipment, nor did they instruct the delivering carrier DHL via Delivery by **** to secure a signed receipt for the item, it was left unattended in an open lobby area of my 72 apartment building. The item was then stolen from the open shelving in the lobby. Have been in communication with Shop LC but was told today that because the **** did deliver the item to the open lobby area of my building, they are not responsible and I am. When I asked why a signed receipt was not part of the delivery, or any instructions to the **** to leave it in my locked mail box and not the open lobby, no answer was forthcoming from the Shop LC **************** Rep named ********.

  Business response

  07/11/2024

  Hello, 

  Looks like the customer did dispute this charge which is now in the banks hand. 

  The order does show scanned as delivered, so at this time we recommend the customer reporting a stolen package & taking that to the carrier to file a claim.

  If you need anything else, please let us know. 

  Thanks,

  ******* A 

  Customer response

  07/11/2024

  Complaint: 21964488
  
  I am rejecting this response because: ******** claims that had they been instructed to have me sign for delivery, they would have done so. Not being told to do this, they treated the package like all the everyday packages they deliver that have no instructions to get a signature. ******** therefor has told me to go back to the company that sent the item for a refund since it was they who were derelict in their duty to protect their customer by a simple act of having the delivering carrier get a simple signed receipt upon delivery since the item was valued at approximately $1,000.
  
  Regards,
  
  *************************

  Business response

  07/18/2024

  Hello,

  The agent filed a claim with **** for their missing pacakge.

  Thanks,

  ******* A

  Customer response

  07/18/2024

  Complaint: 21964488
  
  I am rejecting this response because: ******** has issued me a letter that I forwarded to SHOP LC, and whereas SHOP LC has told me that I should

  be looking to the **** with regard to financial restitution, **** stated that the responsibility lies with SHOP LC and not ******** for the simple reason

  that in addition to SHOP LC not sending the expensive ring where a signature of the receiver was necessary, the problem would have never occurred if 

  SHOP LC had simply asked the delivery person to have the recipient (me) sign for the item in person. 
  
  Regards,
  
  *************************

  Business response

  07/31/2024

  Hello,

  We have refunded the funds back to the method of payment. 

  Thanks,

  ******* A

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been paying for two necklaces that are not the 10k gold as it states in the website. Both necklaces is tarnished and not gold

  Business response

  07/08/2024

  Hello,

  An agent has reached out to the customer and offered a return for a refund. 

  Once the two chains arrive at Shop LC, we will provide a full refund. 

  Thanks,

  ******* A 

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 items with Invoice No: LC45729439, but when I returned both items in the same box, I only got a refund for one of them. After receiving an email notification about the refund, I contacted the ShopLC customer service line. They reassured me that the refund for the second item would come through the next day, but after multiple calls, I still haven't received the second refund.I should have received both refunds at the same time.

  Business response

  06/28/2024

  Hello, 

  This morning an agent tried to reach the customer via phone and there was no answer.

  The customer was fully refunded on 6/14/2024 and 6/20/2024.

  If you need anything else, please let us know. 

  Thanks,

  ******* A 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a tanzanite and pink spinel pendant on 12/11/2024 for $3002.99(price includes tax). I returned the product on 1/6/2024 and have never received a refund. I have called ShopLC six times over the past several months and am told each time that I will receive a call from a manager but never get a call back. I have a tracking number of the package which shows the package was received. I just need the refund I am owed. I am very frustrated at this time.

  Business response

  06/28/2024

  Hello,

  As of today the order was fully refunded to their method of payment. 

  If anything else is needed, please let us know. 

  Thanks,

  ******* A 

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I finally received the refund in full and no further follow-up is needed.  Interestingly, I never did receive any calls from one of the managers. I see the return on my credit card statement. 

  I will no longer do business with ShopLC based on this experience and others in the past. 

  
  Regards,
  
  *******************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ring a little over a month ago. One day I looked down and the stone in the middle fell out. I would just like it repaired.

  Business response

  06/19/2024

  Hello,

  A replacement item has been sent to the customer. 

  Thanks,

  ******* A

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a pair of earrings from the website Shop LC, on 5/24/2024, have never received the goods, nor heard back from several phone and website messages asking where my earrings are, and finally requesting a refund of $19.99.I want a refund!

  Business response

  06/19/2024

  Good morning, 

  An agent ***** has called and taken care of the customer by refunding the order and also providing the current update on the tracking. 

  The customer was happy after the phone call took place. 

  Thanks,

  ******* A

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Two weeks ago approx. 5/14, 2024 I ordered 5 necklaces, all the same design but with different stones i.e. tiger's eye, strawberry quartz, amazonite, green ************************ ******* When I received them they were less than acceptable in quality. I returned all 5 necklaces exactly how I received them. The cost was $50.60 for all 5 which I paid at one time, I wanted my total cost to be returned at one time. They credited me in bits and pieces and not all of it. They refunded me $20.24 for 2 necklaces, & then $13.75 for another 2 necklaces, & then the remaining $10.12 as a store credit to use on the SHOP LC site. I DO NOT want a store credit. This is unacceptable. I want the remaining $16.61 credited to myAmex. I emailed the company, no response. I called the company and was on hold for 30 minutes. Then I got a rep that didntunderstand, had to check, and put me on hold. Rep said he had to escalate the inquiry, and they would have to call me back to get further details.

  Business response

  06/06/2024

  Good Morning, 

  The full refund has been generated to the customer. 

  Please let us know if we need anything else.

  Thanks,

  ******* A 

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ON 3/3/24 I had the ring that I bought from shop LC appraise, IT did not appraise for what the company said the ring valued. Therefore I request a return label on 3/12/24. I return the ring back to shop LC. Shop LC got the ring back on 3/19/24. SHOP LC said they sent the refund back to my credit card ending in 5705. Since I brought the ring I had a problem with that card and the bank put a block on that card. I called SHOP LC and gave them my new card number ending in 5772.since then I have call SHOP LC customer service about 15 to 20 times about my refund. I have an email from ******************************** on 4/23/24 he said that I receive my refund in 3 to 5 business days. I still have not got my refund yet.

  Business response

  05/16/2024

  Hello,

  The customer has been fully refunded.

  Please let us know if we can do anything else.

  Thanks,

  ******* A 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩