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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a ring from Shop LC.com, the ring they had shown was not even close to the color that was shown, and the diamond baguettes are cracked and so milky there horrible. I sent it back they said it was a clearance item and sent it back to **** feel a defective item should be refunded. I paid $199.00 for a piece of garbage that's not worth anything. I feel if the ring I received would have been the one that was shown I would never have ordered one.Business response
08/27/2021
We can confirm this product was purchased during a clearance event. In the interest of customer relations we are happy to accept this return.Initial Complaint
08/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
8/14/2021 $**** x2 ($9.52)Bought a set of dish towels online (24 pack) for ****. During checkout I bought them when I clicked confirm payment it said please check your billing address and make sure it matches your bank. It didn't so I changed it to the proper one. Clicked again and it said it again even though it was correct this time. Checked bank statement because I didn't get an order confirmation email or anything and saw it charged me twice. Called support number and he said there have not been any purchases.Business response
08/19/2021
I cannot confirm that an order has occurred on this account. We are happy to help but cannot confirm transaction
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Contact Information
100 Michael Angelo Way Ste D400
Austin, TX 78728-1246
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
188 total complaints in the last 3 years.
56 complaints closed in the last 12 months.