ComplaintsforShop LC

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased an item thru website 8/17/2021. The website made no mention the item was a "clearance" item which means (to them) it is not eligible to be returned. Nothing showed all sales final on the item's webpage, nor while checking out or on my receipt on their website or email confirmation. I returned the items within the allotted 30 day window but I received the items back. When I called, I was told it was a "clearance item" and when I asked where I was told that, he instructed me to watch the **** but I didn't buy this item on TV. But when I did ask where it says that, he said "all sales final" runs at the bottom of the screen-- no where else does it say that. This is deceptive and a very misleading practice and I want my money back. I have attached all info to show this. Item on website, order details, receipt and email confirmation.

  Business response

  10/22/2021

  Invoice: RE37601367,LC37599994
  Order: BC5M2107122400
  Item: *******, 3868151
  Synopsis Escalation/BBB Follow-Up, client filed a concern with BBB being we refused to accept a return for the documented items stating they were Clearance Event items. Client stated she was not aware of this or she would have not bought two of the item(s) in different sizes, and she stated the stones were both poor quality. She stated to resolve the matter she just wanted to return the documented items.
  Resolution: Spoke with client and informed client she was able to return the items though purchased during Clearance Event as a courtesy. She stated she was pleased with this resolution she plans to mail the items back today 10/21/21. She stated she now understands the Clearance/ASF Policy and she had no other concerns at this time.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  9 days ago I placed an order for a Rhapsody Tanzanite/diamond ring on October 3, 2021. The first payment was immediaately taken out of my bank account in the amount of $330.00. To date it has not shipped, today is October 12, 2021. I have called multiple times to find out why my order has not shipped. The customer service people keep telling me they will e-mail the warehouse but to date no one has contacted me to tell me why my order has not shipped. I tried to cancel my order today through customer service and the agent said she could not cancel because she had to "send an email" to the cancellation team. Just wish they would either send the item I purchased or refund my money back immediately.

  Business response

  10/17/2021

  We will post our responses to complaint ******** as both of these complaints are from the same customer. Thank you

  Business response

  10/21/2021

  Greetings,
  
  We apologize for any inconvenience that *** have been a result of this miscommunication. It is important to uphold our terms, conditions and policies in order to uphold and define the dignity of the shopping great experience we intend to create.  Packages that are refused by customers and returned, other than those resulting from a Shop LC Error, will be assessed a 25% restocking fee once the package is received. However, as a customer we value your business and will waive the restocking fee as a one-time courtesy. Order LC50890033 has been cancelled due to an issue found in our quality control procedures. A refund has been processed to your method of payment, which should reflect in 2-3 business days. We want you to know that we appreciate your business and want to make sure we meet your expectations. Please let us know if there is anything we can do to assist you further, and as always, thank you for being part of our family at Shop LC.

  Customer response

  10/21/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  It took me numerous calls to ShopLC customer service agents and no one could tell me why, when, or if my order will be shipped.  Unfortunately after numerous calls from me, plus an on line chat, the customer services agents could  only "send an e-mail" but would never tell me who they were emailing.  I even left voice messages supposedly on customer service manager voice mails and those messages were never aknowledged regarding my concern about my order.  Eventually I called again seriously frustrated and I cancelled my order all together.  ShopLC should review their customer service policies and practices because ShopLC is quick to withdraw from your bank account and you have to fight hard to get your refund on an order if it does not ship.  *********** states their motto is "delivering joy", but in my case I received "stress and anxiety" about my order that never shipped and gave them ample time to reply to me and/or ship my order.  I would hate for an elderly customer to have the misfortune like the one I experienced with my order that never shipped, then I cancel myself to get my refund.  I'm satisfied that my money w as refunded but I'm still stressed even typing this response about ShopLC.  Thank you for your help BBB.    
  
  Regards,
  
  *******************

• Initial Complaint

  10/06/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a rope gold necklace from shop lc they told me on the phone the necklace was 5mm wide i go look at my delivery order the necklace they sent me is 3mm wide i asked the person who took my order he stated 5mm wide and the host also said 5mm wide i am a good customer but that is misleading i want the necklace i paid for.

  Business response

  10/30/2021

  We appreciate the opportunity to work on this. We can confirm on 10/6 we facilitated a return. We thank you for reporting this matter to us.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a sterling silver moon and star spinner ring. The ring I received is plated and the pattern is nothing like the advertised item.

  Business response

  10/22/2021

  Thanks for allowing us to work on this. Please return the product and we will gladly process your refund. Also, we will investigate the interaction that occurred with customer service so we can provide coaching. 

  Customer response

  10/22/2021

  Complaint: 15986786
  
  
  I am rejecting this response because:I will still be charged a restocking fee for returning the merchandise.
  
  
  Regards,
  
  
  Star Matthewssamouris
  

  Business response

  10/22/2021

  I can confirm there will not be a restocking fee. 

• Initial Complaint

  09/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed a order on 08.16.2021 and i never received it The first call was around the first week of september....i was informed that since it had been such a ling time ....they would offer me a store credit....which he kept pushing.....or a refund....i said to him i want my two chains i ordered....but he insisted they no longer had the chains instock....i was not happy....told him to refund my money and hung up the phone I contacted shoplc 3 times concerning my refund Each time i was informed that i would receive my refund within 3-5 business days The 2nd call was made on 09.24.2021 No refund I called on. 09.29.2021 and i asked to speak to a supervisors and i was never connected to one....the female on c.s. rep. ***** leave me on hold claiming to look for a supervisor....after puting me on hold for 3 times....she finally said that they would look into my refund.....i told her that she could do whatever she liked..but i was going to file a complaint with the bbb and consumer affairs

  Business response

  09/30/2021

  Thank you for allowing us the opportunity to work on this. I can confirm on 9/20 one of our representatives contacted the customer and facilitated a refund.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  8/23/21 My wife ordered shoes from this company and didn't like them. She did not receive any paper work with the package. She called to get a return label. After10 days we did not receive a return label so I called and was told that they were not returnable because the package was opened. I asked how you could tell if you liked them if you did not open them. This is unacceptable.

  Business response

  09/29/2021

  We can confirm the following refunds were processed: 

   

  Refund Date Time : 2021-09-29 13:00:04, Invoice Code : LC37579444, Order Code : LC53250993, Refund Amount : ****, Tender Type : Credit Card, Item Code : *******, Refund Status : Success, Card ************ Last 4 Digit : 2468

   

  Refund Date Time : 2021-09-29 13:00:08, Invoice Code : LC37579444, Order Code : LC53250993, Refund Amount : ****, Tender Type : Credit Card, Item Code : *******, Refund Status : Success, Card ************ Last 4 Digit : 2468

   

  Both refunds were successful we will investigate the interactions that occurred. 

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i purchased a ring on line from shoplc. i received the ring and had it appraised a week later. shoplc uses IGI rating which is lower than **** I got it appraised and the color and clarity were lower than what was listed on tv. i returned ring stating this info. i got the ring returned saying it was heavily worn and dirty (just came from jeweler) and i couldn't return it because it was clearance. i did not see that on line. they state i purchased from a rep from shoplc and i didn't i ordered on line. so shoplc was accusing me of not being truthful which angers **** called 3 times and did not receive any call back.

  Customer response

  09/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  08/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a wind spinner from this company on July 6. It arrived with a broken part and I immediately contacted them to ask if they could replace the part. I was told I needed to return it. Using their prepaid shipping label, I sent back my item on July 19. For some reason, it sat undelivered or unreceived for a couple of weeks. I contacted them company on August 3 and was told it hadn't made it to their warehouse. I filed a query with the ** and was told they made the delivery on August 18 but I didn't get any notification from the company. I contacted them again on August 21 and was told I would receive a notification within a few hours that my refund was in process. I never received anything. I just contacted them again on August 23 and was again told I would receive a refund in 3-5 business days. The communication from this company is not consistent. I just want my money back.

  Business response

  08/30/2021

  Thank you for allowing us to work on this concern. I can confirm as of 8/24 the refund was processed to the customer. 

• Initial Complaint

  08/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Shopping at Shoplc.com (formerly JEWELRY TELEVISION) has been problematic. They advertise certain costly items erroneously, sell used skincare products and block account information thereby preventing tracking. Shoplc has not provided refunds due since December 2020. I AMPLY Communicate irregular issues with my purchases due to a high failure rate in honoring my rights as a consumer, and provision of purchases advertised not received in good condition.. I've received damaged/used or empty parcels . Recent sterling silver necklace purchases were not silver.. *********** never takes action for loss items and fail to honor reimbursement for loss items they ship and severly damaged utems. They have no notification system if there are problems with delayed and lostshipmentsAll claims are initiated in writingTIMES I DO NOT ECEIVE PURCHASES AND SOME CLAIMS ARE UNRESPONSED TO UP UNTIL TODAY! IVE CONTACTED CUSTOMER SERVICE DUE TO MY ACCOUNT DISABED NO REASON HAS BEEN PROVIDED!!***********************

  Business response

  08/27/2021

  We will ensure all refund information is provided for documentation. At this time the consumer has indicated they are going to pursue litigation at this time this is level of information we are permitted to provide

  Customer response

  09/02/2021

  Complaint: 15788012
  
  I am rejecting this response because:

  The response from ShopLC is not accurate.  I received an email from Ms. ********************************* STATING SHE EXECUTED REFUND FOR SOME ITEMS WITHOUT SPECIFICITY AND NO ********** REGARDING REPLACEMENT OF THE CHAINS.

   

  I REQUESTED THE DETAILS OF THEIR RESOLUTION , FOLLOW WITH A CALL AND HAVE NOT RECEIVED ANY ADDITIONAL RESPONSE.

   

  ***********************

  *********************

   

  
  
  Regards,
  
  ***********************

  Business response

  09/20/2021

  We will ensure all refund information is provided for documentation. At this time the consumer has indicated they are going to pursue litigation at this time this is level of information we are permitted to share on this forum. Thank you

  Customer response

  09/22/2021

  Complaint: ********
  
  
  I am rejecting this response because:the "Business" (SHOPLC) is once again promoting untrue statements about litigation action. Perhaps they seek to prolong resolution!
  
  I find the behavior of ShopLC consistent with behavior exhibited when my orders were not processed warranting follow-up by me. Rarely did they proactively describe why items do NOT ship when I inquired, although payment is usually taken before shipment (even when stock items were unavailable).
  
  I do think there has been sufficient time to resolve my complaint as well as this feedback response. It is a problem that must be addressed when any party engaged in a filed complaint with BBB engage in promoting baseless and untrue statements!!
  
  I look forward to completion of this process, and for Shoplc to demonstrate resolution of my original complaint by fulfilling the paid orders or reFund. I have not received any details from Shoplc. I have no access to my former account which is deactivated leading to my filing of this complaint to ****** fair treatment and protection of my rights.
  
  I need to reconcile my file and expect Shoplc to respond in detail re. their actions to my original complaint and the specific individual actions, whether refund or provision of the actual purchased item not received by me initially!
  
  
  Thank you,
  
  
  
  
  
  
  
  ***********************
  

  Business response

  10/09/2021

  We will ensure all refund information is provided for documentation. At this time the consumer has indicated they are going to pursue litigation at this time this is level of information we are permitted to share on this forum. 

  Customer response

  10/14/2021

  I am rejecting this response because: the problems have not been resolved!!
  
  ShopLC has billed my credit card
  ERRONEOUSLY OVER 20 TIMES!
  
  The company representative continues to blatantly lie dtating I am pursuing litigation!
  
  I suppose they know their in the wrong and continuously fail to respect consumer rights.
  So, ShopLC tries to present the consumer negatively. This is vrry unfortunate and amounts to the company rep. lying. The character of this individual cones into question for repeatedly making this statement as well as posting multiple charges on my credit card (as demonstrated through to Sept.25, 2021, in my Amex online record while this case is under review.
  
  There is no need for me to take
  legal action as I continue to trust the BBB process. There is an issue with credibility of the company and its representative however and its failure to nanage seemingly simple problems such as this one, and I can imagine that this type of response may be affecting many consumers who shop with ShopLC!!
  
  
  ***********************

  Customer response

  10/14/2021

  Complaint: ********
  
  
  I am rejecting this response because: the problems have not been resolved!!
  
  ShopLC has billed my credit card
  ERRONEOUSLY OVER 20 TIMES!
  
  The company representative continues to blatantly lie dtating I am pursuing litigation!
  
  I suppose they know their in the wrong and continuously fail to respect consumer rights.
  So, ShopLC tries to present the consumer negatively. This is vrry unfortunate and amounts to the company rep. lying. The character of this individual cones into question for repeatedly making this statement as well as posting multiple charges on my credit card (as demonstrated through to Sept.25, 2021, in my Amex online record while this case is under review.
  
  There is no need for me to take
  legal action as I continue to trust the BBB process. There is an issue with credibility of the company and its representative however and its failure to nanage seemingly simple problems such as this one, and I can imagine that this type of response may be affecting many consumers who shop with ShopLC!!
  
  
  ***********************
  
  
  
  
  Regards,
  
  ***********************
  

  Business response

  10/25/2021

  We appreciate the feedback. Again, it was stated during an interaction with us that litigation would be pursued. 

  Customer response

  11/05/2021

  I BELIEVE THS REQUEST IS NOT VALID.

   

   

  NO ACCOUNT INFORMATION IS ACCESSIBLE.

   

  I always copy all transaction info at the time of purchase, and subsequently!

   

   

   But I know what has been paid!

   

  MONTHLY PAYMENTS HAVE ALL BEEN MADE, INCLUDING THIS FIRST PAYMENT!

   

  THE ACTUAL COST FOR THE RING IS $39.99, AND EACH MONTH I PAID THE MONTHLY COST OF $10. SINCE PURCHASE.MY OLD (*****) AND NEW ACCOUNTS HAVE BEEN BILLED!

   

  There was only 4 payments in total with 3 remaining after the initial payment at time of purchase when a $10 discoubt was also applied!!

  Please see previously sent Budget pay log!

   

    No SHOPLC  account information is accessible, but all payments as well as the initial  taken at the time of 

  purchase,  has b een made!

   

   

  I have not contacted  this company!!!

   

  The represehtative has lied in her responses on the BBB SITE AS WELL STATING I AM SEEKING LITIGATION !

   

  I AM CONCERN THAT MY RIGHTS HAVE BEEN COMPROMISED.

   

  THE MEFCHANT MADE MULTIPLE CHARGES INAPPROPIATELY THAT HAVE BEEN PAID DESPITE MY COMPLAINT WITH BBB!

  FIRMED 

   

   

  ******* LOWE 

  Customer response

  11/17/2021

  I BELIEVE THS REQUEST IS NOT VALID.

   

   

  NO ACCOUNT INFORMATION IS ACCESSIBLE.

   

  I always copy all transaction info at the time of purchase, and subsequently!

   

   

   But I know what has been paid!

   

  MONTHLY PAYMENTS HAVE ALL BEEN MADE, INCLUDING THIS FIRST PAYMENT!

   

  THE ACTUAL COST FOR THE RING IS $39.99, AND EACH MONTH I PAID THE MONTHLY COST OF $10. SINCE PURCHASE.MY OLD (*****) AND NEW ACCOUNTS HAVE BEEN BILLED!

   

  There was only 4 payments in total with 3 remaining after the initial payment at time of purchase when a $10 discoubt was also applied!!

  Please see previously sent Budget pay log!

   

    No SHOPLC  account information is accessible, but all payments as well as the initial  taken at the time of 

  purchase,  has b een made!

   

   

  I have not contacted  this company!!!

   

  The represehtative has lied in her responses on the BBB SITE AS WELL STATING I AM SEEKING LITIGATION !

   

  I AM CONCERN THAT MY RIGHTS HAVE BEEN COMPROMISED.

   

  THE MEFCHANT MADE MULTIPLE CHARGES INAPPROPIATELY THAT HAVE BEEN PAID DESPITE MY COMPLAINT WITH BBB!

  FIRMED 

   

   

  ******* LOWE 

  Business response

  11/19/2021

  From: ******************************* <**********************************************************>
  Sent: Thursday, November 18, 2021 9:25 PM
  To: ************************* <********************************************>
  Subject: **** BBB Complaint followup requesting reply and confirmation

   

  Good day ******,

   

  Sheet 1 confirms interactions from 11/2020 forward. We documented the interaction dates and resolutions provided:

  
  

  • For example on 11/29 the customer reached in regards to a transaction that was already refunded. In short, it was already addressed.
  • On 11/14 when the client contacted us, she was refunded during her first interaction. We have specified the card (last 4 only) and the amounts that were refunded.

   

  Please confirm receipt of this email. I also want to confirm that I have no issues with this being shared with the customer.  Please confirm if this serves as adequate for demonstrating to the BBB that we have addressed the concerns of the customer as you previously stated we did not fully address it.

  Sheet 2 contains refund that were processed today, many of these were scanned as delivered. However some are too old to formally pull tracking. Others were an opportunity and we make sure to take care of those. In the interest of customer relations a total of ****** has been processed today.

  Customer response

  11/29/2021

  Pleade note that there has  been some refund from Shoplc. 

   

  However, the items and totals are not matchable with the charges they've made since this complaint opened.

   

  Shoplc extracted much more whicj must be returned to me.  I sent information on Budget pay items items which I would've readily paid if my account was not "deactivated" by Shoplc. 

   

  I'm afraid that they are continuing to gain access to my account through devious means. 

   

  These amounts should include an email fully describing the item which the refund is related to.  Their actions are deliverately confusing!

   

   

  This is the information from my credit card:

   

   

   

   

  ---------- Forwarded message ---------
  From: **************** <********************************>
  Date: Sat, Nov 20, 2021, 10:06 AM
  Subject: Merchant credit/refund was issued to your account

   

  See the merchant credit details ************************* Account ending: 69000       Your account has been credited   Here's more information about any merchant credits you received TJC*SHOPLC-50994347   -$1.63 Nov 18, 2021 TJC*SHOPLC-49510130   -$2.18 Nov 18, 2021   TJC*SHOPLC-49510130   -$2.18 Nov 18, 2021 TJC*SHOPLC-50730359   -$3.25 Nov 18, 2021   TJC*SHOPLC-50532595   -$3.25 Nov 18, 2021 TJC*SHOPLC-51165953   -$3.25 Nov 18, 2021   TJC*SHOPLC-51376099   -$3.25 Nov 18, 2021 TJC*SHOPLC-49505126   -$3.25 Nov 18, 2021   TJC*SHOPLC-51109292   -$3.26 Nov 18, 2021 TJC*SHOPLC-50208154   -$4.36 Nov 18, 2021   We've shown 10 of your credits here, but you can view additional credits online. Know that returns and credits can take up to 10 business days from the time the merchant accepts them to the time they post to your accountand show ** in your balance.

  Customer response

  11/29/2021

  Pleade note that there has  been some refund from Shoplc. 

   

  However, the items and totals are not matchable with the charges they've made since this complaint opened.

   

  Shoplc extracted much more whicj must be returned to me.  I sent information on Budget pay items items which I would've readily paid if my account was not "deactivated" by Shoplc. 

   

  I'm afraid that they are continuing to gain access to my account through devious means. 

   

  These amounts should include an email fully describing the item which the refund is related to.  Their actions are deliverately confusing!

   

   

  This is the information from my credit card:

   

   

   

   

  ---------- Forwarded message ---------
  From: **************** <********************************>
  Date: Sat, Nov 20, 2021, 10:06 AM
  Subject: Merchant credit/refund was issued to your account

   

  See the merchant credit details ************************* Account ending: 69000       Your account has been credited   Here's more information about any merchant credits you received TJC*SHOPLC-50994347   -$1.63 Nov 18, 2021 TJC*SHOPLC-49510130   -$2.18 Nov 18, 2021   TJC*SHOPLC-49510130   -$2.18 Nov 18, 2021 TJC*SHOPLC-50730359   -$3.25 Nov 18, 2021   TJC*SHOPLC-50532595   -$3.25 Nov 18, 2021 TJC*SHOPLC-51165953   -$3.25 Nov 18, 2021   TJC*SHOPLC-51376099   -$3.25 Nov 18, 2021 TJC*SHOPLC-49505126   -$3.25 Nov 18, 2021   TJC*SHOPLC-51109292   -$3.26 Nov 18, 2021 TJC*SHOPLC-50208154   -$4.36 Nov 18, 2021   We've shown 10 of your credits here, but you can view additional credits online. Know that returns and credits can take up to 10 business days from the time the merchant accepts them to the time they post to your accountand show ** in your balance.

  Business response

  12/14/2021

  Thank you for the feedback. The item numbers are included however we will revise the document to also include item descriptions for the documented refunds. 

  Customer response

  01/11/2022

  Complaint: 15788012
  
  I am rejecting this response because: it can not be read.  This website has been difficult to access and I gave calledand sent emails to **************** to learn the status of my compaint.  Please provide me with the status of my complaint.

  
  Regards,
  
  ***********************

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company advertises great bargains. They do not mention that the items they put on their auction are used. They are worn and dirty. I opened a package with a necklace only to find hair in the the chain and clasp. It also had broken metal in the front so the pendant wouldnt stay on the chain. That is just one example of the things that were sold to me. There are several more. When I have attempted to contact someone to help me I have been laughed at, yelled at and even sworn at. All because I have used junk instead of the new items I thought I was buying.

  Business response

  08/24/2021

  We are scheduling a contact today 8/24 with our retention team. However, although we are sorry about any experiences that occurred as of late, we wanted to provide clarification. First, we DO NOT sell used merchandise on the rising auction. The rising auction is a place where products that *** have low quantity  go. If there is only 1 or 2 of an item left, we cannot air it on the show. But we can sell it on the auction and pass savings to our customers. 

   

  If a product is defective, we are more than happy to accept the return and will facilitate returns that qualify.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩