Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is *****, Like several others said somehow my card information was stolen, assuming a data breach somewhere because i dont use my card for much other then to pay my bills. I got 8 alerts showing charges from $40 up to $850 luckily my bank realized it was fraud and only let one charge go through of $202.50 on 1107/2024 at 17:56:59 (5:56:59 Pm) I called there customer service and needless to say they werent a lot of help ?? i called them right after the charges showed up not even 12 hours later(they were closed when they happened) and they were trying everything possible to not resolve this issue.He refused to transfer me to the admin team who he claims handles these situations.After much going back and fourth the guy on phone finally took my information down and claims admin team is going to call me back ????? whether that happens though or not well see. My bank is going to handle it either way. But hoping this company makes it right and simply cancels the fraudulent charges. But seeing there customer service I think they can do better.

  Business Response

  Date: 01/22/2025

  We made an attempt to reach out to you regarding the order. Unfortunately, we were unable to connect directly, and we had to leave a voicemail message.
  As part of our efforts to resolve your concern, we would like to confirm that on November 10, 2024, the order was canceled, and a refund of $202.50 was issued back to your original method of payment. We recommend checking with your financial institution for further confirmation of the reimbursement.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase jewerly on bid. What I received is nothing like it was advertised. Request full refund or correct items. Pictures show what was advertised and what I received.refund includes shipping

  Business Response

  Date: 10/25/2024

  Dear ******,

  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and aim to resolve any issues promptly.

  To assist you further, please provide a phone number where we can reach you, as we currently do not have one on file. We have also sent an email requesting the same information. Your satisfaction is important to us, and we would like the opportunity to discuss your concerns directly.
  

  Thank you for your understanding. We look forward to resolving this matter.
  

  Best regards,

  **** ******

  Customer Answer

  Date: 10/28/2024

  Complaint: 22462480
  
  I am rejecting this response because: Have not spoke to them. Missed call and emailed them back. Called 10/27 and left message for ****** who sent email. Called today and was transferred and left another message.
  
  Regards,
  
  ****** ******

  Business Response

  Date: 11/12/2024

  Good Morning ******

  Thank you for providing us with your feedback and sharing the issue you've encountered. We want to ensure everything is handled properly for you.
  

  To recap, heres what we've done so far:

    *On 10/24/2024, we sent an email requesting your phone number to follow up with you.
    *On 10/25/2024, we received your response with your phone number, and we tried calling you an hour later. Unfortunately, we were unable to reach you, but ***** left a message.
    *On 10/29/2024, ***** called, but you were driving at the time. We asked if you could email us the details of the items of concern and the reason for the return (due to the items not being as advertised), and you confirmed you would          send that over.
    *On 10/31/2024, we spoke with you directly and confirmed that you were returning the following:
           Invoice: LC46471917, LC46453970
           Order: SF07112875, SF07085113
           Items: *******, 7792430
           Reason: The stones were not the color as advertised.

  We then sent you a return label with tracking number ********************** on 10/31/2024. ***** followed up to ensure everything was clear, and you confirmed you didnt need further assistance at that time.
  

  As of now, it appears that the return has not yet been received on our end. Once we receive the items, we will promptly process a full refund to your original method of payment.
  

  Please let me know if theres anything else I can assist with or if you have any additional questions. We're here to help!

  Thank you

  **** ******

  Customer Answer

  Date: 11/12/2024

  Complaint: 22462480
  
  I am rejecting this response because: never received label as shown with their tracking number. They talk a lot and never resolve things. Still missing items. Have called multiple times and still nothing. Have transcripts of all online chats. Now have almost ****** on credit card that need reimbursement. Have calls documented. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 12/17/2024

  Hi ******

  We have tried reaching out to you on several occasions. We have left messages on Dec 11th, 12th, & 13th. Please call us so we can help. 

  Thank you 

  Keri

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted my card and account deleted and closed. They would not allow me to delete card even though I told them it was not their property, and they had no rights to it. I do not owe money, nor do I have outstanding orders. They said THEY deleted it. Now I can’t get them to delete and close the account. I have called 3 times, twice someone was to call but didn’t. Last call they wanted to transfer me to leave a message. This was over a span of 4 days. They also said they would keep my personal information, but deactivate the account? I don’t like this, but now they won’t even do this. I am being harassed by hacker out of New Delhi, India. They made the mistake of impersonating 2 large companies and I sure hope they get ‘em, and embarrass their employer where they stole, too. I don’t want any ties to this India company **** **. Can you please help me?

  Business Response

  Date: 10/24/2024

  Good Morning *******

  Following your conversation with ********, we have successfully removed all your information, including your name, phone number, address, and credit card details, as per your request.

  Thank you  

  **** ******

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave my daughter permission to use my card for the first payment of an order on this site, and she paid me back, My card was removed from the site and yet at 10/8/2024 12:00:00 AM they charged my card again making me flat broke and unable to pay my light bill. The company admits they tried to charge my daughters card 11 times in one day but never contacted her to tell her the money would not go through. My daughter was in the hospital and had to pay for medications which is why she was short on paying them but before she could even explain this, they charged me illegally. They did not have permission to take money from my card, and took money from my ssi check for something I never bought. I have called, gone on live chat and emailed them over and over only to get hung up on and given the run around for days. They have promised they would call me the next morning twice and have never called. This is a crooked company, they even admitted to me on the phone that their jewelry is not real silver and is plated. When I've asked for a refund they say snidely to ''get it from my daughter'' when it's not her fault, she took the card off the site and they still decided to charge me for some reason. I have asked many times for them not to charge me again and was told once that if the payment didn't go through next month they'd charge me again despite my card not being on the site at all and me asking them not to charge me. I deserve an apology and a refund along with a promise of them not charging my card again in the future.

  Business Response

  Date: 10/23/2024

  Hi ****

  After our conversation yesterday, we decided to process the refund of $165.00 per your request. The order will remain active, and any pending payments will be charged to a different credit card unless the item is returned. If we receive the item, we can process a full refund.

  Thank you

  **** ******

  Customer Answer

  Date: 10/25/2024

  Complaint: 22417075
  

   

  I am rejecting this offer because I thought 165 was all the company took but I got a call from my bank and they've taken way more, (since May) 

  May 14th = 111.36

  Auguest 23rd -  245.44

  Sept 4th- 81.79

  Oct 1at - 165

   

  I have never ordered from this company, i gave my daughter permision to use my card once and she paid me back and the card was removed from the company. The money has been going out of my government check since May and I want all my money back. My card was used by this company illegally and they have also been charging my daughter's card since April so they've taken double payments. I had to have both bank accounts frozen until the matter is solved

  Business Response

  Date: 11/18/2024

  We have made several attempts to reach ****, but each time we announce our name, she disconnects the call. We understand that she is claiming that additional charges have been made to the wrong credit card. We would be more than happy to assist with this matter. In order to proceed, we need to know which credit card the payments should have been charged to. Once we have that information and are able to charge the correct payment amounts, we will process the refunds to the original credit card.

  
  Please ask her to get in touch with us so we can resolve the issue and close the case.

   

  Thank you.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10/02/2024 at 6:50am this morning while I was asleep my card was charged in 4 separate charges 1977.84$ I have never heard of this company. Never have had an account or ever authorized any purchase with them. When I tried to call the customer service I spoke with service representative **** G she refused to pass me to her floor manager. Continued to argue with me that theres no way there would be charges if I did not authorize them. I have never given my card information out to this company so Im not sure how they were able to charge me anything. They did not offer me any help, did not offer me a resolution. This company needs to be held responsible. This was my entire paycheck so I worked two long weeks for nothing to now not be able to pay my bills.

  Business Response

  Date: 10/09/2024

  Hi ********

  Today, you spoke with ********, who canceled the orders totaling $1,977.84 due to suspected fraudulent activity. If you have any further questions or concerns, please feel free to reach out to us.

  Thank you!

  Keri

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pair of platinum earrings and was told that if i paid in full Id get a 25% discount but they billed full amount anyway. After three weeks i never got the earrings and called to check and was told it was delivered two weeks earlier. I never recieved the package even though ***** showed a picture of delivery. No one asked for a signature, which should be required for a shipment of this amount and it was placed in a bad spot in the driveway that wasnt very secure, so it was likely stolen. Three days later I received a replacement shipment containing the earrings and they billed me a second time (though only for one installment). I never asked for a replacement. I do want to keep the replacement earrings that I did receive but I am most definitely owed a refund of the $72.04 (first installment for the replacement pair, as well as the $90 I was promised initially for the 25% offer of paying in full. To summarize - $360 earrings were purchased, I was offered a 25% discount to pay in full that I never received. Shipment never came. Replacement was sent without my consent and I was charged the first installment for a second pair, even though I only have one. Company refuses to take accountability to help resolve either of these charges. I would like to request the total amount of $162 refunded for these two issues.

  Business Response

  Date: 10/04/2024

  Hi, Nicole,

  After reviewing your case, I see that our customer service agent attempted to call one of the numbers on file, but it was disconnected. The other number was answered by the "Kottmann Residence," and we left a message requesting a callback. I can confirm that the item had a 25% discount applied at the time of sale.
  

  We tried to call again, but you mentioned the issue was already resolved and ended the call.
  

  If there’s anything else we can assist you with, please let us know! 
  

  Thank you 
  

  Keri 

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states she purchased a necklace back in July. She received notice that ***** had delivered the item on 8/8/24. The item was not at the consumers door so she reported it to the business. She also contacted ***** and was told there was a picture taken and the package was left in front of a black door, she states there are no black doors in the building. Consumer was told by the business that the escalation team would handle the refund. Consumer states she is being given the run around about receiving a refund. Another bill, of $167.60, is due soon for a product she never received.

  Business Response

  Date: 09/26/2024

  Hi ******,

  It was a pleasure speaking with you! As discussed, we have processed a full refund since the package was reported missing to *****. Additionally, as part of our investigation and improvement efforts, weve updated our procedures for handling packages that are lost in transit.

  
  Thank you for being such an important customer at **********************.

• Initial Complaint

  Date:09/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my account. I called customer service and was told it would be closed within 48 hours. It is still active. I have read numerous reports about other people having the same problem. Also, there is no way via online to remove credit card after paying. This is a dirty tactic. I want the account closed.

  Business Response

  Date: 09/23/2024

  As of September 13, 2024, all three of her accounts have been made inactive per her request. If she is still receiving promotional offers or any correspondence from us, please let us know.
  Thank you,
  **** *.

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August *******. Placed an order for 3 items. The invoice total with discounts, tax, and store credit was $47.56 and that was deducted from my checking account. ********************** only shipped 2 of the items and didn't issue a refund for the item they never shipped to me. I should've only been charged at total of $35.39. And I have repeatedly requested a refund of $12.17 to my card. SHOPLC keeps ignoring me. Several of their representatives have indicated that I am NOT due a refund and that I need things explained to me. My order was as follows #******* - 1 @ $9.99. 9.99 #*******- 5 @ 8.49. ***** #*******- 1 @ *****. ***** Sub total. $67 43 Discount. (14.46)Tax. 4.38 Store credit (9.89)==================TOTAL DUE. $47.56 HOWEVER......SHOPLC did NOT ship #******* So I should've only been invoiced #******* @ $ 9.99 #******* @ ***** Discount. (10.61)Tax. 3.45 Store credit. (9.89)====================Total due. $35.39 The difference and amount due back to me is $12.17 I have contacted SLC customers service with phone calls and emails. I have contacted SLC Escalation team several times via email and I have emailed SLC president. I have asked for for someone to call me and no one has. All I want is my money back. I have indicated to SLC that I will be removing my info and closing my account, I don't wish to do business with them any longer. But they do owe me $12.17 Shoplc has sent me three (3) different invoices for the same 2 items and none of the invoices are the same. Different item totals and different dollar amounts.

  Business Response

  Date: 09/18/2024

  I reached out to apologize and let her know that the item has been canceled and a refund of $12.16 has been processed back to her method of payment. I assured her that she should see the refund in her bank account within 2-5 business days. She expressed her appreciation and was very pleased with the resolution.

  *********************

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed 5/28/24 and another on 6/7/24, both of them returned per merchant instructions. I have receipts and time stamps from where and when the returns were picked up and signed for from ***** We have yet to receive any refund!

  Business Response

  Date: 08/27/2024

  Hello,

  Due to the open dispute, we are unable to refund the funds. 

  Once the orders go through the process, depending on the status of the outcome, we will then be able to take care of the orders by refund. 

  Thanks,

  ******* A