Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 ct. gold band w/diamonds for $1087.00.Shop LC told me they would resize the ring. After they resized the ring, it broke, and one of the diamonds fell and I noticed it was missing from my ring. I reported it to the company, and they refused to repair it because time had passed and it was over 30 days. I continued to call explaining the situation, and someone stated theyd repair my ring. I didnt hear from them for weeks. I spoke with someone from ***************** who stated theyd discovered the ring could not be repaired so they sent me a refund of $344.59 as a payment, but they charged me a restocking fee. I did not return the ring, ShopLc could not repair it, so they kept my ring and charged me about $300!They only refunded a portion of my money, refuse to consider the refund.

  Business Response

  Date: 05/09/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and acknowledge that the restocking fee was applied in errorwe take full responsibility. A full refund has since been issued, including the previously withheld amount.
  If you're still interested in a replacement, wed be happy to assist. Please contact our **************** team or respond here so we can help further.
  We appreciate your patience and the chance to make this right.

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # LC68258166 placed march 25. 2025 still has not arrived. Was it ever mailed. Still waiting for my 4 stones

  Business Response

  Date: 05/09/2025

  As discussed during our phone call today, we reviewed your order #LC68258166 and confirmed that it was not processed due to a failed payment authorization. As a result, the order was not shipped.
  A full refund was issued on March 25, 2025, at 9:07 PM. We apologize for any confusion or inconvenience this may have caused.
  If youre still interested in purchasing the items, wed be happy to assist you with placing a new order. Please dont hesitate to contact our **************** team for further assistance.
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace with shop lc on 04/14/2025, when I placed my order I told the women I have a new address, she supposedly put my information in the computer, I paid ***** that day, I called shop lc I believe it was Sunday on the 28th of April to check where my order was and they said they sent it to my old address, I explained I don't live there anymore and I haven't for 3 years. And I wanted my order replaced. They said they had to investigate. So now I called yesterday to check on my order and she told me to check back in *********************************************************** I would have to wait another 2 to 3 days. I just made a payment of ***** on the 30th.I will not wait, at this point I just want my money back and I will no longer shop here. This was not my fault, it's their fault.

  Business Response

  Date: 05/03/2025

  We apologize for the inconvenience. We attempted to reach you by phone and left a voicemail. Shop LC takes full responsibility for the shipping error, as the order was placed by a live agent. A full refund has been issued, and we ask that you allow time for it to reflect with your bank.
  Thank you for your patience.
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 4 items on the same package under the one provided label. I was charged 3 times the label cost, in contradiction with "ShopLc Easy Returns Policy". I requested refund for the extra charges. The response I received twice was a description of the initial processed refunds including the extra charges. No action was taken.

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to respond.
  We apologize for any confusion and inconvenience caused. Upon review, we acknowledge that the return label fee was inadvertently applied multiple times for items returned in a single package. In line with our "Shop LC Easy Returns Policy," we are issuing a refund to reimburse the excess return label charges.  
  We regret the oversight and appreciate the customer bringing this to our attention. Please allow time for the refund to reflect with the customers financial institution.
  Should there be any further questions or concerns, we are happy to assist.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The presentation for skincare items that were new on the market said that there was a 30 day money back guarantee if not satisfied. I returned within 30 days and was denied a refund because said they dont accept returns of skincare. Presentation said could return and nothing on screen said all sales final .. deceptive practices and should say all sales final when presented. They also provided a return label indicating that you could return.. when I called customer service, said could only return items still in packaging and I would not get a refund because my items were received opened.. how do you know if the item works if you dont use it.Need to state no returns specifically if that is the case instead of stating you can return in 30 days. Also, received email that they received my return and were processing it, I called when no refund.. and was told no refund was coming bait and switch and deceptive practices

  Business Response

  Date: 05/02/2025

  We have made two attempts to reach the customer by phone without success. In the interest of resolving this matter promptly, we will proceed with issuing the applicable refunds. We understand your question and appreciate your concern: How do you know if the item works if you dont use it?
  Due to public health guidelines and Shop LC policy standards, hygiene products that come into contact with the bodysuch as beauty itemscannot be returned once opened, used, or tested. This is to protect all our customers and employees, as well as to comply with health and safety regulations.
  That said, in respect to customer relations, we have made a one-time exception and refunded in full the beauty items in question. We sincerely regret any inconvenience this may have caused and appreciate your understanding.  We also strive to support informed purchases by offering detailed product descriptions, ingredient lists, and customer reviews where available. Your feedback is valued, and we are reviewing our messaging to improve clarity and transparency.  Thank you again, and we look forward to the opportunity to serve you better in the future.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two necklaces at $4400 Ea = 8800 from ShopLC I have emailed them pictures showing the gold looks like fake gold more like brass or copper. They have not responded, I have bought other 10k necklaces that have not turned this metal looking color

  Business Response

  Date: 04/23/2025

  Thank you for making us aware of the situation. We're sorry to learn your necklace has experienced issues. While we do stand behind the quality of our products, our standard warranty covers items for 30 days from the date of delivery. As your purchase was made in 2023, it unfortunately falls outside of our warranty period.  However, we value your business and are happy to offer care tips or additional support through our ************* team. We appreciate your understanding. 

   

  Jewelry Cleaning - Shop LC  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar complaint recently filed. Bought order LC47276212. It arrived damaged, so i returned it and asked for direct replacement. That order also arrived damaged, so i returned it the same day received, and this time asked for refund. Shop lc signed for the second return on March 5, 2025. Their own website states it can take up to 7 business days plus up to 5 more for refunds to happen after receipt of the item. Those time frames have passed with no refund. Their customer service people just keep telling me to wait.

  Business Response

  Date: 03/25/2025

  We sincerely apologize for the delay in processing your refund. Your refund for invoice was successfully processed on March 25, ********************************************************** your account, depending on your financial institution

  Customer Answer

  Date: 03/28/2025

  Complaint: 23102529
  
  I am rejecting this response because:
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 03/31/2025

  Complaint: 23102529
  
  I am rejecting this response because:

  I have received the refund. That said, most of the refunds from Shop LC have been posted well after their stated time frame, which is 'up to 7 business days to process, plus up to another 5 for the credit to appear.' In fact, one refund too nearly a month. If Shop LC cannot live up to its stated times, they should not promise them. They are at liberty to state a refund may take up to 30 days, for instance. They ought to do so, as that would be more honest, or alternatively, hire more, or better, staff in their returns department. 

  
  

  Business Response

  Date: 04/01/2025

  We apologize for the delay in processing your refund as promised. We're committed to improving our processes to prevent future delays. Thank you for your feedback.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED 2 ***** FROM SHOPLC SHOPPING CHANNEL. I RETURNED THE ***** OVER A WEEK AGO AND THEY CHARGED MY CARD AND SAID THEY DID NOT RECEIVE THE *****. SO, I DONT HAVE THE ***** AND THEY TOOK MONEY FROM MY CARD! THIS SEEMS ILLEGAL PLEASE HELP ME WITH THIS MATTER. THANK YOU

  Business Response

  Date: 03/21/2025

  We appreciate your patience and value your business. We attempted to reach you and left a voicemail regarding your refund, which has been processed (Tracking #******************************).
  While awaiting the items arrival, a Budget Pay installment was collected, but all payments have been reimbursed. The delay was due to a **** alert on March 8th ("Awaiting Delivery"), which was beyond our control.
  Please allow time for the refund to post to your financial institution. Let us know if you need further assistance.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From ShopLC, my husband bought a **************** bracelet with our **** card on Dec 2, 2024. He gave it to me on Christmas Day. The bracelet was way too long on my wrist (longer than the measurement given online) and it easily slipped off my wrist. The next day (Dec 26, 2024) I wrapped, mailed, & insured it at the **** for $12.55 and sent it back to ShopLC. A little while after that, one of ShopLC **** called me (I think he was hoping to sell me something) Oh, I said, I thought you were calling about my credit due back to CitiBank ****, that I'd mailed back at my own expense. He asked me how much that the postage cost me. I couldn't recall the exact figure for him, so he said, we'll credit you $15 for that expense. Also, he said that they'd received the bracelet, but claimed they were very busy after Christmas and were way behind on the refunds, "but in a couple of days, you'll see the $15 credit." (And I did.) I called ShopLC at least twice after that conversation, regarding the credit for the bracelet they had in hand. I got the same story regardless to whom I spoke. Each time, the **** confirmed the bracelet had been received, but they were way behind on issuing refunds. Finally, I disputed the $287.54 charge with my Costco ****. Then recently, ****** **** sent me a letter saying the dispute was settled as ShopLC had given me $15 for my return. I promptly re-wrote and emailed Costco **** and re-explained that the $15 was a spontaneous credit to cover my return expense, but that the $287.54 refund for the bracelet was still outstanding (as confirmed the retailer, ShopLC, who sold it to my husband on December 2nd 2024. So now, *********** has just "re-opened" the dispute in order to pursue the $287.54 credit, for which, once again, there's a temporary credit on my card's account. Now, I'm speculating, but these actions by ShopLC seem like a deliberate and deceitful practice and a stall to avoid doing the right thing.

  Business Response

  Date: 03/20/2025

  Thank you for reaching out. We appreciate the opportunity to clarify this matter.
  The only refund issued was a $15 price match adjustment on December 12, 2024. We have not processed a refund for your return, as we never received the item at our facility.
  Tracking information shows your package was delivered to *********, *********, which is JTVs address, not our Shop LC facility in ******, *****. Unfortunately, we cannot issue a refund for items not in our possession.
  We recommend contacting *** to verify receipt of your package. Please reach out if you need further assistance.
  Best regards,
  Shop LC **************** Team

  Customer Answer

  Date: 03/24/2025

  Complaint: 23000306
  
  I am rejecting this response because: The **** of ShopLC themselves assured me numerous times (when I called them) that the bracelet had been received "...but refunds are delayed right now because of the busy holiday season." Yes, the tracking is correct for the packaged bracelet being received "by an agent" in *********. Because I had lacked a return label, the instructions I found* online said that in the instance of no return label, I was to return the item instead to *********, rather than to ******. And so I did. Plus the subsequent conversations I had with ShopLC **** continued to reassure me that they had the item and its purchase price would be forthcoming as soon as the backlog of refunds occurred.

  2) My credit card company has credited my account with the refund amount, after its ************* investigation. Why doesn't ShopLC already know this?

  *(I can't find that reference any longer.)

  
  Regards,
  
  ********* ******

  Business Response

  Date: 03/29/2025

  Thank you for allowing us to address your concerns. Our initial response aimed to clarify the refund delay, knowing your bank had already reimbursed you. While our representatives may have stated otherwise, **** tracking confirms the item never arrived at ********************** in ******, *****. We understand why you disputed the charge and respect your decision. We take full responsibility for the misinformation provided in subsequent conversations and sincerely apologize for any confusion. We appreciate the opportunity to resolve this matter. Please let us know if we can assist further.
  

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  Dear BBB! Your organization has been amazingly prompt and helpful. Regardless, I really don't fully understand the implications of saying my complaint is satisfied? (Which I did do.) It seems to be. Will the situation stay just as it is? ***, a business in ********* got* the return (and did nothing.) ******* (innocent in this matter) refunded the $287.54 to my account. And what did ********************** get? I can't tell?

  In the end, I don't have the **************** bracelet and the amount my husband paid ($287.54) was credited back to our *********** account. If that's the case, then this is fine.

  btw, I thought the note from ShopLC was conciliatory and well-written. Please thank them. 
  
  ********* ******

  PS: I did write TJC in ********* (formerly associated with ShopLC and now JTV) to ask them to return the bracelet they picked up at the **** but maybe, not surprisingly, they haven't responded.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon logging onto the website, a window popped up saying sign up with email and text messages for 25% off sitewide. I got the email after signing up saying 25% off site wide with a link that says redeem now. Upon clicking on the link, I found the item I wanted, but it was still not discounted at checkout. I then opened a chat window with customer service and spent almost an hour going back-and-forth trying to figure this out. I was then told to call customer service. I called customer service and she stated that it doesnt apply to all items but in the email, there is no asterisk or terms and conditions that say otherwise. The email is misleading and false advertising as it states site wide, but it is indeed not site wide. All I want is for the email I received to be honored. I explained this on the phone and told her Id be contacting the BBB because of the false advertising and all she did at that point was help me deactivate my ShopLC account that I had just created.

  Business Response

  Date: 03/12/2025

  The coupon you received was issued through a third party, and as such, we cannot guarantee, or control third-party discount offers. However, in the interest of customer satisfaction, we reached an amicable agreement to honor a discount of our own for you. We appreciate your business and are glad we could find a resolution.

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to honor a discount on their own and Im happy. **************** *** who called me was VERY polite and nice to talk with. 

  Regards,
  
  ******* ******