ComplaintsforShop LC

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a tanzanite and pink spinel pendant on 12/11/2024 for $3002.99(price includes tax). I returned the product on 1/6/2024 and have never received a refund. I have called ShopLC six times over the past several months and am told each time that I will receive a call from a manager but never get a call back. I have a tracking number of the package which shows the package was received. I just need the refund I am owed. I am very frustrated at this time.

  Business response

  06/28/2024

  Hello,

  As of today the order was fully refunded to their method of payment. 

  If anything else is needed, please let us know. 

  Thanks,

  ******* A 

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I finally received the refund in full and no further follow-up is needed.  Interestingly, I never did receive any calls from one of the managers. I see the return on my credit card statement. 

  I will no longer do business with ShopLC based on this experience and others in the past. 

  
  Regards,
  
  *******************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ring a little over a month ago. One day I looked down and the stone in the middle fell out. I would just like it repaired.

  Business response

  06/19/2024

  Hello,

  A replacement item has been sent to the customer. 

  Thanks,

  ******* A

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a pair of earrings from the website Shop LC, on 5/24/2024, have never received the goods, nor heard back from several phone and website messages asking where my earrings are, and finally requesting a refund of $19.99.I want a refund!

  Business response

  06/19/2024

  Good morning, 

  An agent ***** has called and taken care of the customer by refunding the order and also providing the current update on the tracking. 

  The customer was happy after the phone call took place. 

  Thanks,

  ******* A

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Two weeks ago approx. 5/14, 2024 I ordered 5 necklaces, all the same design but with different stones i.e. tiger's eye, strawberry quartz, amazonite, green ************************ ******* When I received them they were less than acceptable in quality. I returned all 5 necklaces exactly how I received them. The cost was $50.60 for all 5 which I paid at one time, I wanted my total cost to be returned at one time. They credited me in bits and pieces and not all of it. They refunded me $20.24 for 2 necklaces, & then $13.75 for another 2 necklaces, & then the remaining $10.12 as a store credit to use on the SHOP LC site. I DO NOT want a store credit. This is unacceptable. I want the remaining $16.61 credited to myAmex. I emailed the company, no response. I called the company and was on hold for 30 minutes. Then I got a rep that didntunderstand, had to check, and put me on hold. Rep said he had to escalate the inquiry, and they would have to call me back to get further details.

  Business response

  06/06/2024

  Good Morning, 

  The full refund has been generated to the customer. 

  Please let us know if we need anything else.

  Thanks,

  ******* A 

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ON 3/3/24 I had the ring that I bought from shop LC appraise, IT did not appraise for what the company said the ring valued. Therefore I request a return label on 3/12/24. I return the ring back to shop LC. Shop LC got the ring back on 3/19/24. SHOP LC said they sent the refund back to my credit card ending in 5705. Since I brought the ring I had a problem with that card and the bank put a block on that card. I called SHOP LC and gave them my new card number ending in 5772.since then I have call SHOP LC customer service about 15 to 20 times about my refund. I have an email from ******************************** on 4/23/24 he said that I receive my refund in 3 to 5 business days. I still have not got my refund yet.

  Business response

  05/16/2024

  Hello,

  The customer has been fully refunded.

  Please let us know if we can do anything else.

  Thanks,

  ******* A 

• Initial Complaint

  05/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Unlike ***** ShopLC.com runs rising auctions for their own products without any outside supervision. On 12/19/23 I won an auction for their item ******* a Sleeping Beauty turquoise ring for $30, a ring ShopLC listed as "Est Ret Val: $1,059.99." I routinely pay by ShopLC AutoPay where ShopLC automatically charges my credit card and ships the items. But ShopLC canceled my order, although AutoPay managed to bill for the next eight auctions on the same day that my order for ******* was canceled. ShopLC refused to reinstate my order for ******* and relisted the item. By email, *********** told me to bid for the relisted item and ShopLC would credit me anything over my $30 winning bid. "Iris" had bid at $201 and I managed to push ****' bid to $446 before the ShopLC bidding system refused my further bids. So, **** paid $446 for the ring instead of $201. I again contacted ******** who emailed me that they found and were shipping me another ring at no charge under tracking number **********************. But **** tracks this number as: "Label Created, not yet in system." I eventually spoke to ***************************** on the "backend team," who could not find the item or shipment and told me to pick out a comparable item, call her back, and ShopLC would send me a substitute item at no charge. I left voicemails on 3/6/24 and 3/9/24 at ********'s voicemail but she has not called me back. On 3/12/24, **** said he would forward my inquiry to the "backend team," but nobody responded. On 4/27/24, I spoke with **** who said that ***************************** would have ******** get back to me. That has not happened, and I sent an email on 5/1/24 with no response. ShopLC should not be auctioning items that they will not deliver. In the past, ShopLC has refunded my payments supposedly because of misplacement or damage, but in this case ShopLC canceled my order and immediately relisted it for auction. Unregulated ShopLC auction practice leaves open the opportunity for surreptitious unfair trade practices.

  Business response

  05/16/2024

  Hello,

  The agent contacted the customer and was able to place an order for the customer, which was an item he wanted.

  Thanks,

  ******* A 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am a 4-year customer of ********************** and have many satisfactory purchases.Unfortunately, on April 1st, 2024, I ordered an emerald **** from ShopLC at a price of $2,400. (Order No. SF05876913; item# *******). ShopLC took the full amount on my credit card the same day. Since that day, i have not received the ****. I have called **************** 4 times, each time being told that the **** was a pre-order and will now be shipped shortly (twice) or that i was being issued a refund because the **** is not available (twice). Still no resolution today May 10. (Of note, i have never been contacted by ShopLC about this order, either by mail or by phone despite promises to the contrary; i have had to initiate all the contacts myself.)I want a full refund from ShopLC for this undelivered item.Thank you,

  Business response

  05/14/2024

  Hello,

  Looks like the customer was refunded this order on May 11th, 2024.

  It takes about 2-3 business days for the funds to be placed back into their account. 

  Please let us know if there is anything else we can do to help. 

  Thanks,

  ******* A 

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I look forward to resuming a satisfying relationship with ShopLC.

  
  Regards,
  
  *****************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased ***** gr 950 platinum chain 8/16/23 from Shop LC. Paid for it using Budget *** ***** 5 payments. Total for chain purchase- $1364.02. Chain ordered/rec'd in Aug, 2023. Final ** paid in Dec, 2023. Late Jan/early Feb, removed chain from case & noticed a link was broken. ***** reaching out to Shop LC C/S via phone in Feb, 2024 concerning the broken chain. Left several messages to speak with a C/S supvr or have them call me concerning my broken chain: 2/23/24; 3/1/24; 3/3/24; 3/11/24; 3/19/24; 3/11/24; 3/25/24; 3/31/24. Was finally contacted by ***************************, Shop LC C/S supvr on 4/2/24 to discuss chain issue. Informed her that I wanted to either see about getting the chain repaired or replacing it with one not broken. She informed me that there was 1 chain left, and to send my damaged chain to the warehouse for replacement. I expressed concern with only 1 chain left that it might be sold/gone by the time my chain arrived at the W/H. Said I did not want to lose my chain. She said put "replacement as per ********" on return form and she would take care of it. Send my chain to Shop LC the next day. Rec'd e-mail from Shop LC on 4/12/24 that my refund had been processed. The refund amount was for $1024.36 and included a $339.66 deduction. I'm sure they are calling this a re-stocking fee. Have been trying to talk with *************************** or a supvr in Shop LC C/S on 4/12/24; 4/17/24; 4/23/24. Keep getting sent to voice mail for ***************************, but she has not contacted me. Not only has Shop LC kept my platinum chain, but the refund also processed is less than what I paid for the chain. I want my broken ***** gr platinum chain returned or to be provided with ***** gr of other platinum products. ************************* ************ *******************

  Business response

  04/28/2024

  Hello,

  We have refunded the restocking fee amount back to her method of payment. 

  We also replaced a new order with a 30% discount for the same item. 

  Thanks,

  ***************************;

  Customer response

  05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have had an account for well over ten years maybe even fifteen years or more. I shop on the regular web-site & the rising auction. I try to login to my account today April *********, as I am unable to login I call customer service only to be told they shut my account down due to over bidding on the rising auction. This is indeed an auction website ! The site was designed to bid. If indeed they had a problem with my bidding, why was I given a phone call. I have spent money over the years with them to be treated like c*** ! They take my money very easily without fail, then shut my account down. I asked for a manager& received a huge runaround. I want to return every item I have purchased over the. Last few weeks, I was laughed at. This is despicable! Again they take your money then block your account. I am sure I am not the only one who is dealing with this, is against the law. I am bringing this to the. BBB in hopes the can help people such as myself who have been taken advantage of, they take your money then spit in your face this is unacceptable!

  Business response

  04/28/2024

  Hello, 

  I am so sorry about what is going on when it comes to your RA account with **********************. I do see where the account became inactive due to an over bidding issue. 

  It looks like a supervisor tried to call you today so we can explain the rules around bidding when it comes to the *** Once the supervisor has spoke to you we will unblock the account so you are will be able to bid again. 

  If you need anything else, please let us know. 

  Have a great day! 

  Thanks,

  ******* A 

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Please see message I sent to the co: Im writing about my order number BC5MSF05938148.I purchased Rare Find Hackmanite ring item number ******* on 4-11-24. This ring has been on the website for several months, available in multiple sizes with no activity. W/in hours of me purchasing the ring [at a discount] however, when I chkd the website, ALL sizes of this item were sold out.My order did invoice soon after, as expected. However, when I checked the status today, my order had been cancelled which I did not authorize. In addition, there was no explanation given of why ShopLC cancelled my order without permission. I had to call ShopLC to find out that my ring order was cancelled by the warehouse due to being out of stock.A similar situation happened several weeks ago with a different item-Indicolite ring, item number *******. When I purchased it from the website, within hours, ALL sizes were sold out despite it never being aired or advertised. (Fortunately, in that case I did receive the item).Initially, I thought maybe it was just a coincidence w/ the first item that as soon as I purchased it that it became completely sold out. However, when this occurred again with my Hackmanite ring it has raised concerns.-Can you please investigate the odd timing of the sell out of this little known, unadvertised Hackmanite ring? -Who else purchased it on 4-11-24 after me, for it to be sold out without any advertising? -And why there was not enough quantity to fulfill my order, when mine should have been the first to fulfill?In addition, this comes as a request to be the first to receive this item when it comes back in stock, at the original price which I paid for it..Ihave lost this ring (that I have been waiting months to be able to purchase) through no fault of my own. [Very suspicious activity]Co sent insufficient response: Upon review, it appears that your order encountered unexpected issues during processing, leading to its cancellation

  Business response

  04/28/2024

  Hello, 

  We are so sorry about the cancellation. 

  We have tried to call and offer a similar item for the inconvenience. 

  Please return our call so we can make this right. 

  Thanks,

  ******* A

  Customer response

  05/05/2024

  Complaint: 21601253
  
  I am rejecting this response because:

  The voice message that I received was from a customer service agent named ****** (not ******* as above) who offered only an apology (and no answers to the questions that I had asked about the ring which was cancelled by the warehouse).  In addition, there was no offer at all given for a similar item to make the situation right.

  
  When I returned the call on 4-30-24 to customer service asking for *******, I was told by the agent who answered that she was not familiar with *******, but that she could help me.  When I explained the situation and the response given to the BBB from *******, I asked the agent for a price match on the only other similar item that was apparent on the website.  She stated that she would put in a Ticket requesting a price match which would need to be reviewed by higher level personnel.  She said that I would be contacted within ***** hours with a response.

  
  After not hearing anything back from ShopLC within 72 hours (5-3-24),I called them on 5-4-24.  Was told by a different agent that the ticket was still under review, and that I should hear something back within 24 hours (which would have been 3:30pm on 5-5-24).  Still no word received from the company after another 24 hours, so I called them back on 5-5-24 (@5:45pm).  I was again told that it would take another 24 hours before hearing from them. 

  ShopLC has so far provided an insufficient response to this matter, and has provided poor Customer Service.
  

  
  Regards,
  
  **************

  Business response

  05/07/2024

  Hello,

  Based off your account via the system an agent email you this morning about price matching another item that is similar to the one you wanted.

  Also, ******** called you via the phone. 

  If you need anything else, please let us know. 

  Have a great day!

  ***************************;

  Customer response

  05/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******** returned my call to fix the error, and completed a price match with a different item.  She provided excellent customer service! 
  
  Thank you,
  
  **************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩