Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account blocked because I failed to make my Budget pay payment due to my debit card being stolen and forgetting to update my payment method. I have paid off my overdue Budget pay and now they are telling me to wait 24 to 48 hrs to unblock my account. It's been almost a week later and still a blocked account.

  Business Response

  Date: 05/16/2025

  Thank you for your feedback.
  The customer has multiple accounts with **********************, three of which are currently delinquent under BudgetPay. As of 5/25/24, following a thorough review by our ********* team, all associated accounts were flagged, and per our agreement, they will remain blocked until all outstanding balances are paid in full.
  On 5/15/25, we received a request to unblock one account. At that time, we contacted the customer to explain the situation and offered to review the balances with her. The customer declined and subsequently filed this complaint.
  We remain available to assist with reviewing the accounts and resolving any outstanding issues.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night I ordered a ring from shop LC and they never gave me a confirmation number or a receipt. I paid $127.31. it says TJC*SHOPLC-SF091 in my bank account. I have messaged them and I feel I got taken for my money. I want a complete refund. After his first message I made an account. I didn't realize I needed to make an account for just one purchase.

  Business Response

  Date: 05/16/2025

  Thank you for bringing this to our attention.
  We sincerely apologize for the confusion. The order was attempted before the account was fully set up, so it was not processed, and no payment was captured. The amount showing is a pending authorization that will automatically drop off per the banks timeline.
  We attempted to reach the customer by phone and left a voicemail. We're happy to assist with placing the order again and can expedite shipping to ensure a smooth experience.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 ct. gold band w/diamonds for $1087.00.Shop LC told me they would resize the ring. After they resized the ring, it broke, and one of the diamonds fell and I noticed it was missing from my ring. I reported it to the company, and they refused to repair it because time had passed and it was over 30 days. I continued to call explaining the situation, and someone stated theyd repair my ring. I didnt hear from them for weeks. I spoke with someone from ***************** who stated theyd discovered the ring could not be repaired so they sent me a refund of $344.59 as a payment, but they charged me a restocking fee. I did not return the ring, ShopLc could not repair it, so they kept my ring and charged me about $300!They only refunded a portion of my money, refuse to consider the refund.

  Business Response

  Date: 05/09/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and acknowledge that the restocking fee was applied in errorwe take full responsibility. A full refund has since been issued, including the previously withheld amount.
  If you're still interested in a replacement, wed be happy to assist. Please contact our **************** team or respond here so we can help further.
  We appreciate your patience and the chance to make this right.

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # LC68258166 placed march 25. 2025 still has not arrived. Was it ever mailed. Still waiting for my 4 stones

  Business Response

  Date: 05/09/2025

  As discussed during our phone call today, we reviewed your order #LC68258166 and confirmed that it was not processed due to a failed payment authorization. As a result, the order was not shipped.
  A full refund was issued on March 25, 2025, at 9:07 PM. We apologize for any confusion or inconvenience this may have caused.
  If youre still interested in purchasing the items, wed be happy to assist you with placing a new order. Please dont hesitate to contact our **************** team for further assistance.
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace with shop lc on 04/14/2025, when I placed my order I told the women I have a new address, she supposedly put my information in the computer, I paid ***** that day, I called shop lc I believe it was Sunday on the 28th of April to check where my order was and they said they sent it to my old address, I explained I don't live there anymore and I haven't for 3 years. And I wanted my order replaced. They said they had to investigate. So now I called yesterday to check on my order and she told me to check back in *********************************************************** I would have to wait another 2 to 3 days. I just made a payment of ***** on the 30th.I will not wait, at this point I just want my money back and I will no longer shop here. This was not my fault, it's their fault.

  Business Response

  Date: 05/03/2025

  We apologize for the inconvenience. We attempted to reach you by phone and left a voicemail. Shop LC takes full responsibility for the shipping error, as the order was placed by a live agent. A full refund has been issued, and we ask that you allow time for it to reflect with your bank.
  Thank you for your patience.
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 4 items on the same package under the one provided label. I was charged 3 times the label cost, in contradiction with "ShopLc Easy Returns Policy". I requested refund for the extra charges. The response I received twice was a description of the initial processed refunds including the extra charges. No action was taken.

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to respond.
  We apologize for any confusion and inconvenience caused. Upon review, we acknowledge that the return label fee was inadvertently applied multiple times for items returned in a single package. In line with our "Shop LC Easy Returns Policy," we are issuing a refund to reimburse the excess return label charges.  
  We regret the oversight and appreciate the customer bringing this to our attention. Please allow time for the refund to reflect with the customers financial institution.
  Should there be any further questions or concerns, we are happy to assist.

  Customer Answer

  Date: 05/27/2025

  Complaint: 23268009
  
  I am rejecting this response because: 

  From: ******* ***** <******************************> 
  Sent: Saturday, May 24, 2025 4:29 PM
  To: BBBSupport <****************************************************************************************************>
  Subject: Shoplc case # ********
  
  The 19th of April I placed the order SF08884734 for a gold Rolo Chain with a value over $1,000.00. After the 30th of April I was told it has been send with delivery for the 15th of May, than for the 19th, the 20th and last time the 21st. Starting with the 12th of May I start calling and sending email messages to the customer services. I was told for multiple times I will be contacted after 48 hours and it never happened! I am told the item was mailed with ***** the 30th but I called ***** and they do not have my package. Until today, after more than one month I was not told what happened with my order.
  

  
  

  
  
  Regards,
  
  ******* *****

  Business Response

  Date: 05/28/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and the lack of timely communication regarding your order.
  Please be advised that a full refund for order SF08884734 was processed on May 25, 2025. We regret the delay and frustration this situation has caused and are actively reviewing our procedures to prevent similar occurrences in the future.
  We appreciate your patience and understanding.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received an order I placed on 1/4/25 (Order Number SF08087078) for a pair of Luxoro Tanzanite and Diamond Halo Stud Earrings. When I was completing my order, I was given an estimated delivery date of 1/6-13 [attached screenshot, delivery estimate date circled in red], but Shop LC did not ship it for several weeks and my purchase did not reach my city until a full month later [attached screenshot of tracking info].************************ rules state that sellers must ship orders out within a reasonable time frame of the promised estimated date [attached screenshot, taken from ************************************************************************************************]. However, Shop LC never reached out to me, whether with a notice that there would be a delay and a reason why, an updated estimated shipping/delivery date, nor to ask whether I still wanted the earrings, which they were required to do by *** rules. I intended this purchase to be a wedding gift and was traveling out of country to the recipient for the wedding in late January. I would have chosen to have the order cancelled if I had known there would be a lengthy delay. Instead, ***** came by with the earrings when I had already left on my trip and I was later told that it was sent back to Shop LC. As in accordance with *** rules, I expect Shop LC to issue my refund of $1144.79 promptly.

  Business Response

  Date: 05/01/2025

  We attempted to reach **** via phone did not reach them. The order was placed on January 4, 2025, as a pre-order, invoiced on January 30, and shipped via ***** (Tracking #************) on January 31 with a signature required. A delivery attempt was made on February 12 in **********, **, and a door tag was left. As no action was taken to claim the package, it remains undelivered. ***** provides options to reschedule or redirect deliveries.  If returned to us, were happy to reship or refund per the customers preference. Please advise how they wish to proceed.

  Customer Answer

  Date: 05/13/2025

  Complaint: ********
  
  I am rejecting this response because: I am writing to you regarding my recent BBB dispute #******** with Shop LC because I have new information that conflicts with Shop LC's response.  My apologies that I was not able to respond to the merchant's message within the 6 calendar day time frame before my dispute was closed, as I had been traveling when they sent their reply, and I thank you for your patience and help with this matter.  
  
  I contacted ***** to check the status and location of the package (Tracking #************) as the local employees had left me a voicemail in February that it would be returned to the sender.  ***** confirmed that the package had been returned and successfully delivered to Shop LC on 2/17/25.  They explained that the reason why there is no update on the previously given tracking number is because ***** gives a new tracking number to packages that are rerouted to be returned, even if they do not reach the intended recipient first.  They were unable to give me the full new tracking number as the customer service representative himself could not see it, due to being more than 2 months after the delivery date; however, he was able to provide me with the last four digits of this new tracking number, ending in 1784.  *****'s specialized trace team can provide the full new tracking number and confirmation of its delivery, but that is something that only Shop LC (not I) can request as the merchant.
  
  Quite frankly, I really don't appreciate Shop LC continuing to be dishonest with me, which has been their attitude to more than just this purchase.  The earrings have been in Shop LC's repossession since 2/17/25; that means they have not only been withholding a refund for 12 weeks now, they were also trying to lie to keep my money after the item was returned by claiming they had not received it and would only refund me when they did, when in fact they have had the earrings this entire time.  I have been patient and cordial with them throughout this time and was hoping to resolve it with them, but this is a violation of multiple rules of commerce, and if I am not issued my refund of $1144.79 promptly, I will be speaking with my bank and filing a fraud claim against Shop LC with the ************************, as well as with any other business entities that oversee issues like these.
  
  Again, I appreciate your time and help in addressing this problem.
  Yuri
  

  
  

  
  
  Regards,
  
  **** *****

  Business Response

  Date: 05/14/2025

  We sincerely apologize for the inconvenience you have experienced with your recent order. We also acknowledge the importance of adhering to ************************ (***) guidelines, and we are committed to full compliance.
  At this time, we do not have a record of the returned item being received into our system. We are currently investigating the return with both our internal records and our shipping carrier. Please rest assured that we take this matter seriously, and we are working diligently to determine the status of the return.
  If we are able to confirm that the item was indeed returned to our facility, we will promptly issue a full reimbursement of $1,144.79 as requested.
  We appreciate your patience and understanding while we conduct our investigation, and we apologize again for the inconvenience and delay in communication.

  Customer Answer

  Date: 05/20/2025

  Complaint: 23261859
  
  I am rejecting this response because:

  I am replying to keep this case open.  
  
  I would appreciate it if Shop LC would provide the full return tracking number and time frame of how long ***** expects the trace process to take so that I can also stay in the loop and trust that there is progress being made.

  
  Regards,
  
  **** *****

  Business Response

  Date: 05/28/2025

  We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your missing package.
  After a thorough investigation with ****** we discovered that although the original tracking number did not reflect a return as expected, the package was eventually located and is currently being held in ************, *** as confirmed by ***** based on the last four digits (1784).
  Given this update, we have issued a full refund for your order and now consider the matter resolved. We appreciate your patience and sincerely regret the delay in reaching a resolution.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and confirm that the purchase has been refunded.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The presentation for skincare items that were new on the market said that there was a 30 day money back guarantee if not satisfied. I returned within 30 days and was denied a refund because said they dont accept returns of skincare. Presentation said could return and nothing on screen said all sales final .. deceptive practices and should say all sales final when presented. They also provided a return label indicating that you could return.. when I called customer service, said could only return items still in packaging and I would not get a refund because my items were received opened.. how do you know if the item works if you dont use it.Need to state no returns specifically if that is the case instead of stating you can return in 30 days. Also, received email that they received my return and were processing it, I called when no refund.. and was told no refund was coming bait and switch and deceptive practices

  Business Response

  Date: 05/02/2025

  We have made two attempts to reach the customer by phone without success. In the interest of resolving this matter promptly, we will proceed with issuing the applicable refunds. We understand your question and appreciate your concern: How do you know if the item works if you dont use it?
  Due to public health guidelines and Shop LC policy standards, hygiene products that come into contact with the bodysuch as beauty itemscannot be returned once opened, used, or tested. This is to protect all our customers and employees, as well as to comply with health and safety regulations.
  That said, in respect to customer relations, we have made a one-time exception and refunded in full the beauty items in question. We sincerely regret any inconvenience this may have caused and appreciate your understanding.  We also strive to support informed purchases by offering detailed product descriptions, ingredient lists, and customer reviews where available. Your feedback is valued, and we are reviewing our messaging to improve clarity and transparency.  Thank you again, and we look forward to the opportunity to serve you better in the future.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two necklaces at $4400 Ea = 8800 from ShopLC I have emailed them pictures showing the gold looks like fake gold more like brass or copper. They have not responded, I have bought other 10k necklaces that have not turned this metal looking color

  Business Response

  Date: 04/23/2025

  Thank you for making us aware of the situation. We're sorry to learn your necklace has experienced issues. While we do stand behind the quality of our products, our standard warranty covers items for 30 days from the date of delivery. As your purchase was made in 2023, it unfortunately falls outside of our warranty period.  However, we value your business and are happy to offer care tips or additional support through our ************* team. We appreciate your understanding. 

   

  Jewelry Cleaning - Shop LC  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar complaint recently filed. Bought order LC47276212. It arrived damaged, so i returned it and asked for direct replacement. That order also arrived damaged, so i returned it the same day received, and this time asked for refund. Shop lc signed for the second return on March 5, 2025. Their own website states it can take up to 7 business days plus up to 5 more for refunds to happen after receipt of the item. Those time frames have passed with no refund. Their customer service people just keep telling me to wait.

  Business Response

  Date: 03/25/2025

  We sincerely apologize for the delay in processing your refund. Your refund for invoice was successfully processed on March 25, ********************************************************** your account, depending on your financial institution

  Customer Answer

  Date: 03/28/2025

  Complaint: 23102529
  
  I am rejecting this response because:
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 03/31/2025

  Complaint: 23102529
  
  I am rejecting this response because:

  I have received the refund. That said, most of the refunds from Shop LC have been posted well after their stated time frame, which is 'up to 7 business days to process, plus up to another 5 for the credit to appear.' In fact, one refund too nearly a month. If Shop LC cannot live up to its stated times, they should not promise them. They are at liberty to state a refund may take up to 30 days, for instance. They ought to do so, as that would be more honest, or alternatively, hire more, or better, staff in their returns department. 

  
  

  Business Response

  Date: 04/01/2025

  We apologize for the delay in processing your refund as promised. We're committed to improving our processes to prevent future delays. Thank you for your feedback.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******