Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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White Knight Pest Control has 8 locations, listed below.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  4676 Lakeview Ave Ste 203 Yorba Linda, CA 92886

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel services with this company for over a month and they do not pick up the phone. I have left multiple voicemails.There is no option on their website or portal to request service cancellation. I have requested multiple times in the past for both indoor and outdoor treatments. I have requested through the portal and over the phone and techs will not spray indoors. I had to call again after a revisit and request an interior spray because techs do not announce their arrival. They spray the front of my house and leave. I've called several times in the past (January, November, etc between quarterlies) and asked if someone can please come inside and spray inside and occasionally they do, but I have to ask repeatedly. It was literally in my customer profile that I need interior sprays and they do half the work for the same amount of ********* I can't even cancel because no one will pick up the phone. I didn't even sign up for this company, the place I previously hired for pest treatments sold the company to White Knight and I had no idea what I was being transferred into. This is ridiculous. Just let me cancel please.

  Business Response

  Date: 06/06/2025

  Mrs. ***** we are sorry to hear of your frustrations. Upon reviewing your account, your request to close the account was received on 6/3 at 11:45 AM. Following your request, your account was fully processed and closed by 1:22 PM the same day, within less than two hours. We would like to clarify that there was no delay or issues in handling your request as our customer advocate department promptly assisted you. Please note, that notifications regarding the acquisition of Jet Pest by White Knight were sent out to all customers. You have been a customer of ours since 5/13/24. Our priority was to ensure a seamless transition for all parties involved. As your account is closed, you have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Cardy Rice

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving out of state to a state that White Knight does not service. I called White Knight Pest Control to cancel my account, which they did, but leave me with $281 remaining balance. They explained this is from the discount on the initial service, based on the service agreement. First of all, *** never seen nor signed this service agreement before until I asked them to send a copy to me. The initial on the agreement doesn't match with my name and signature is not even mine. The sale person has never explain this discount to me and told me I can cancel their service anytime with no future penalties.Secondly, without the discount of $281, they claimed that the initial service should have been $350. The service guys who did the initial service in my house only spent 5-10 minutus doing random sprays around my house. The mosquito and spyders were still coming back to my home within 2 weeks again after their service. How can they justify this absurd service with $350. Third, Ive tried to call them multiple times trying to find a resolution and got transfer to their Customer Advocate, but never got connected. They just tried to ignore any customer with similar issues.

  Business Response

  Date: 06/05/2025

  Mr. **** we apologize for any frustration. As you may or may not recall, in addition to us sending you a copy of your agreement on multiple occasions, you also completed an audio-recorded "Welcome Call" on 6/27 with ******* from our ***************** White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings, but also to protect our good name. We've been in business for over ******************************************************************************* this department has proven to be a prudent one for us. The agreement was not only explicitly stated during the call, but you verbally agreed acknowledging said agreement for a minimum of 18 months. Our terms outline potential charges based on the difference between the initial service charge (the $350) and the discounted rate ($281) if an agreement is canceled after the initial service and before completing all the services in the agreement. It was emailed to you and opened multiple times via your personal email. We have no record of any agreement forgery concerns being raised until this complaint, despite your home having received and paid for five services. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These can be requested if you're ever unsatisfied with a technician's performance or continue to have pest issues. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial $281 to $101. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 06/05/2025

  Complaint: 23412757

  
  Thanks for your quick response and trying to resolve the issue. 

  I am rejecting this response because:

  First of all, the 18-month agreement is invalid in the first place since the initial and signature are not mine. Secondly, if you pull out the audio-recorded calls, you will find out this 18-month agreement has been replaced by a 12-month agreement that was offered by your salesperson after the initial service was finished. The services were changed from bi-monthly to quarterly. The fact that Ive received to paid for five services (including the initial service) would satisfy the term to void the discount rate of $281 if I decide to cancel the service completely.  
  
  Regards,
  
  ***** ***

  Business Response

  Date: 06/06/2025

  Mr. **** we find it important to note that you have been an active customer with us since 6/22/24 with no prior mention or indication of any issue related to forgery or unauthorized activity. It is concerning that this serious allegation was only brought to our attention after the account was officially closed and the discount on the initial was applied as you had not completed your 18-month agreement with us. We find the timing unusual and inconsistent with your account history and communications to date. Regardless, given that you had a total of five services out of the required seven total, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $101 for your discount on your initial, we respect your decision and your current invoice will remain (the $281) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20 Sales *** came to our home and sold us the following services/lies/scams: #1: $100 cancellation. Lie #1-when we called to cancel they are charging us $270 and will send us to collections if unpaid #2: Servicing the skylights in our home. Lie #2- he said he knows their competitors don't do this but they do, but in reality the serviceman then said they do not do this for liability reasons #3: Told us all the things they service that their competitors don't (garden, garage, interior/exterior, crawl spaces. Lie #3- the serviceman did a below average job and did not cover all these areas, my husband took photos to show webs left behind) #4: Told us our neighbor using their services. Lie #4- we later confirmed with our neighbor that he does not use them #5: When I mentioned pests in my car engine he said they would put bait on it. Lie #5- they dont/and never did this #6: They said their team will pay our cancellation fees for the other pest company we cancelled with. Lie #6- they never followed up and when we called they said they do not pay cancellation fees for other companies #7: Sales *** texted us at midnight, highly unprofessional #8: Sales *** upcharged us for a special crawl space service that he described in detail that they use a gun to apply to the walls. Lie #7- the serviceman had NO idea what that was and said it was normal spraying

  Business Response

  Date: 06/04/2025

  Mrs. ******** we apologize for any frustration regarding your agreement. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 5/19, where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings but also to protect our good name. Your agreement was emailed to you and opened via your personal email 24 times prior to your initial service. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. Your free reservice to address the interior of your home and the skylights was completed on 5/22. These are intended to be used if you're ever unsatisfied with a technician's performance or continue to have a pest issue. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out the remaining balance of your account (the $270) and take your account of the formal collections process and you will then have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not honor the contract, mosquito abatement was terrible, customer service did not know what was done onsite. There product was placed on the ground and got ruined, when I called they had no idea what I was talking about and made zero effort to remedy their own issues.

  Business Response

  Date: 06/02/2025

  Mr. ******* we apologize for any frustration regarding your services with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. It was emailed to you and provided access to view it in the online customer portal. We're surprised to hear that you encountered mosquito service issues but hadn't brought them to our attention until speaking with our customer advocate on 5/29. Our Customer Advocates are available to review the terms of your agreement and, more importantly, to gain a clear understanding of any concerns you may have. Their primary role is to explore potential solutions that may effectively address those concerns. At White Knight, we offer free reservices to address any ongoing pest concerns our customers may have between their regular treatments. We understand the importance of promptly resolving pest concerns, and this guarantee is designed to ensure our customer's concerns are addressed. After reviewing your account, we see you have not taken advantage of this benefit. Our customer advocate did offer assistance when you reached out with your concerns when canceling. They provided several options to address your concerns, but our attempts were unfortunately declined. To clarify any confusion related to your billing concerns upon canceling, your account was set up for monthly payments instead of the full payment after each completed service. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and should have two monthly payments per bimonthly service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. However, your account has now been closed successfully as of 5/29. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved. 
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White Knight Pest Control seller came to our home regarding pest control at least twice. I was unsure about the service when he was explaining but he assured me that there was a 30 trial period for 1 dollar and if I did not like it I could cacancel.Afyer the first service they were suppose to come back in wo weeks which was an issue and the guy didn't come so we called and finally someone came out because it seemed the pesos were getting worse spider, etc instead of getting better. We received a text stating they were going to come out to spray again but I ***lied to cancel the appt. I no longer wanted the service. Teapot was canceled but they came again on another day and did the treatment. When I called to speak with someone regarding cancellation of the service. I wa told there was no trial period and I might as well just pay for the service. I was toldI would be charged for cabcelland it would be cheaper to just keep the service. I told him I will not pay for service I didn't want and was told I could cancel. I also stated I would ***ort the business for how they lied to potential clients to get heir business. I feel like they *** said what he whatever he needed to say to get the business whether for commission or what have it. This is a terrible way to do business. And I refuse to pay for something I was told I could cancel. It's a scam bc you will have to pay or be threatened with collections for a ridiculous amount after fees are attached. A very shady business. The only thing paid to the company was $1 for the trial period.

  Business Response

  Date: 05/30/2025

  Mrs. ****** we are sorry to hear of your frustrations. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. The agreement was sent to the email on file on 1/26 and was viewed prior to your initial appointment. For transparency and convenience, all customers receive their agreement before services begin and can access it at any time through their customer portal. Following your appointment notification on 2/19, you replied stating Cancel please to your upcoming appointment. Our response stated Please give our office a call at your earliest convenience at ************ to reschedule for a day that works best for you, or the scheduling system will simply reschedule your appointment for you. and that your appointment would be canceled for 2/19. Our email was viewed at least five times. Our team promptly rescheduled your appointment to 2/25. You were in receipt of the new service notification, with no objection prior to the service taking place. We received your request to cancel on 4/10 via SMS and calling our office to speak with a customer advocate. We provided several options to address your concerns, but our attempts were unfortunately declined. You received a significant discount on your first service, which was only $1 instead of $400, as outlined in your agreement. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. In your case, you had only received two out of six services. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $399 to $120 (excluding taxes). Once your remaining balance is paid, your account will be removed from the formal collections process, and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 05/30/2025

  Complaint: 23387262
  
  I am rejecting this response because: As I stated your representative said more than twice that it was a trial because I was unsure of the service.  For him or you to lie like I wasn't told this and was the only reason I tried the company is because of THAT stipulation.  If your company uses lies and deceit to get business,  I hope that your business reflects your treatment of customers.
  
  Regards,
  
  ***** *****

  Business Response

  Date: 06/02/2025

  We want to ensure we are being fair and reasonable in addressing your concerns. We believe our offer to lower your discount on the initial from the original $399 to $120 (excluding taxes) is more than fair. Although we take great pride in being the best value in the industry, no one offers and completes a $400 service for $1 without an agreement for additional services. Your signed agreement was emailed to you and provided access to view it in the online customer portal. Given that you had a total of two services out of the required seven total services, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $120 (excluding taxes) for your discount on your initial, we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with the company for a year. I called multiple times after true contract ended attempting to close the account. I called five times before confronting a customer device advocate about lying about attempted contacts on their end. I then spoke to someone who stated she wanted to give a complimentary service on the 17th and when I still saw spiders, I contacted the company to finalize canceling my account. I was again told no customer advocates were available even though it was midday during the week. I get a text and email stating today they had been reaching out to no avail which was a complete lie. I am put through to someone who dated the person on the 9th gave a complimentary service only if I were to sign another contract which was not mentioned. I have been told by their technician that the product they were spraying in my home was toxic and each service that was completed was poorly done. They need to be instructed that lying to a customer and then adding whatever note they like in an account is fraudulent.

  Business Response

  Date: 05/30/2025

  Mrs. ********* we're sorry to hear of your frustrations. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 3/12/24 where you verbally agreed to the terms. White Knight invests heavily in this specialty department, where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you, as our customer, so that there are no service expectation misunderstandings, but also to protect our good name. Your agreement has been emailed to you and opened via your personal email at least 5 times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. Our records indicate that you contacted our office on March 5th and again on April 2nd. During both calls, our representatives reviewed your account and confirmed that you had one remaining service. At that time, you agreed to follow up after your scheduled appointment on April 16th. On May 7th, you reached out to request cancellation of your service. After speaking with one of our customer advocates on May 9th,  you decided to continue services with us. They reviewed with you various options to address the concerns that led you to your cancellation request. Adjustments were made regarding your request for Organic treatment as well as Saturdays only moving forward. Your account remained active per your request as you were satisfied with the resolutions made to ensure your concerns were met. Following your organic bimonthly service on May 17th you had decided to cancel again on May 27th. We are pleased to see that your account was promptly closed on May 28th after speaking with our customer advocate. As there is no balance to be processed and your account closed, you have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised I could trial the service with one treatment and then schedule as needed. They did not put that in the contract,

  Business Response

  Date: 06/04/2025

  Mrs. ******* we are sorry to hear of your frustrations regarding your account with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. There you can see when to expect services as you agreed to our bimonthly service treatments which occur every two months. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial $251 to $151. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violated a No Soliciting sign by knocking and soliciting anyway. Especially annoying since it woke up my sleeping children and also required me to walk around 2 days post-surgery. Something they didnt know about but shouldve respected the no soliciting sign. More importantly, they sprayed locally despite being told not to which resulted in the death of my honeybee hive. Attached is evidence of my dead bees.

  Business Response

  Date: 05/30/2025

  Mrs. ******** thank you for bringing this to our attention. We apologize for any inconvenience you experienced. Ensuring the privacy and honoring the boundaries of our potential customers is a top priority to us. We will address this issue internally and notify our sales manager in your area. Were truly sorry to hear about what happened to the bees near your home. Please note that bees are a protected species, and we are not permitted to treat them. We want to assure you that our company strictly follows regulations and have policies in place to protect bees. Perhaps its possible that another company may have unknowingly treated the area. We appreciate your feedback and will use it to improve our customer service. If you have any further questions or concerns, please give our office a call.
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against White Knight Pest Control regarding poor service and inappropriate billing practices. During the first month of my service plan, two representatives were sent to my home. The first completed a treatment; however, the second admitted he was too fat to access the attic and did not complete any interior service. This was both unprofessional and unacceptable.When I contacted the company to express my concerns and cancel the service, I was met with poor customer service and no attempt to resolve the issue. Instead, on May 15, 2025, I received a bill with a threat that it would be reported to credit agencies, despite the fact that the services I am being billed for were not rendered.I am requesting that the contract be canceled and that all termination or outstanding service fees be waived. It is unreasonable to expect payment for incomplete or unperformed services. I am asking for this matter to be resolved fairly and for any further collection efforts to cease.

  Business Response

  Date: 05/29/2025

  Mrs. ********* we are sorry to hear of your frustrations. Upon reviewing your account, we can confirm that you had your initial service on 4/26 and were scheduled with one of our free complementary reservices on 5/14. Our technician completed treatment for your beetle concerns and treated the interior of your home. However, please be aware that for the safety of our technicians, we are unable to enter attics. This is due to potential hazards such as unstable flooring or limited visibility. Our team must follow these safety protocols. However, we can certainly provide spraying services around the attic entry area. Please note that our primary service focuses on treating the exterior of your home, which is reflected in our pricing. Interior treatments are always available upon request, but they are not included as part of our standard service unless specifically asked for. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 4/26 where you verbally agreed to the terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Our customer advocates provided several options to address your concerns, but our attempts were unfortunately declined. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $225) to ($125), excluding tax. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/25 White Knight Pest came door to door to sell their services. The employee was extremely aggressive and pushy and wouldnt take no for an answer. I said ok to him spraying my home for $99 and that I would agree to pay them 2 months later for another service. He told me several times I could cancel the service at any time without a penalty to me. He asked me to sign something on his tablet, which theyre claiming is a contract that commits to a $300 penalty for breaking the contact. To date, I have not seen this contract. It was never emailed to me and nothing was provided to me the day he came to my house. I later called to cancel because once I saw the Yelp reviews and realized theyre significantly pricier than competitors, I didnt want them coming back. They told me it was fine to cancel without mentioning a $300 fee. Now theyre sending me a bill for $300 and refuse to offer me any explanation as to why Im being charged when I was told numerous times there was no fee to cancel. My daughter called on my behalf and they told her she would need to be added to the portal in order to allow them to speak with her. Theyve promised to send me a text to add her to the portal (twice) and this never happened. I am 75 years old and English is my second language. Its clear they have taken advantage of both of those things as they refuse to let my daughter help resolve this. In fact, my daughter is the one filing this complaint as they are being very aggressive toward me and yelling at me when I call and they refuse to speak with anyone but me. I am demanding they leave me alone and I will not pay this $300. This business is corrupt and should be looked into.

  Business Response

  Date: 05/23/2025

  Mrs. ******** we are sorry to hear of your frustrations. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was confirmed through both your signature and the audio-recorded "Welcome Call" on 4/28, where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings but also to protect our good name. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the 18-month agreement. This was reviewed with you on your welcome call which you verbally agreed acknowledging yes as you understood. We would be happy to share it with you upon request so you may review it for yourself. In addition, our standard process includes emailing a copy of the agreement to every customer as part of our commitment to transparency and informed service. Our records confirm that your agreement was sent to the email address once on 4/28 and again on 5/19. Our policy is designed to prioritize security and authentication for the benefit of our customers. We want to prevent unauthorized individuals from closing and making changes to accounts. This is to ensure that the account holder, who originally entered into the agreement with us, is the one making the decisions regarding service cancellation. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial from $300 to $101. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Hind Darwish