Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  4676 Lakeview Ave Ste 203 Yorba Linda, CA 92886

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is attempting to charge me $107 for a service that I cancelled back in February. They keep claiming that they are charging me because the service was not cancelled within 30 days of the next appointment. It was their failure to not cancel my subscription because I informed them that I wanted to cancel it back in February.

  Business Response

  Date: 05/21/2025

  Mr. ******* we are sorry to hear of your frustrations. Please refer to the information previously provided in your complaint dated 4/26. As there was no response from you, the Better Business Bureau closed the complaint due to the lack of response. After reviewing your account, we see that multiple requests have been made in an attempt to close your account in the past three months. Each time a request was made, our team offered the option to remain active so you could take advantage of our satisfaction guarantee, which includes free reservices for active customers. On your 2/3 service, the technician was unable to complete the backyard portion due to the back gate being locked. Our priority was to ensure the service could be fully completed to your satisfaction. As per your request, you accepted the customer advocate's offer to remain active so the free reservice could be scheduled. This may have felt repetitive as the same solution was offered and accepted each time. We always strive to assist our customers and are committed to assisting you in a way that aligns with the terms of the agreement. Additionally, our customer advocates had reviewed with you that your account would remain active unless a request to cancel was made. We never want to assume our customers' intentions regarding cancellations, which is why we have a 30-day written notice policy. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. According to our records, your final cancellation request was on 4/15 with a scheduled service appointment on 4/16, providing only one days notice. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your outstanding balance from the current amount due for $99 to $50, excluding tax. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was dissatisfied with the service because we called them out to sweep for spiders. After they left there was visible spider webs where we asked them to sweep. I called to cancel service and everyday for the past 6 business days I cant speak to someone to cancel. They keep telling me that someone from their advocate team would call me.

  Business Response

  Date: 05/20/2025

  Mr. ******* we apologize for any frustration regarding your account and service with us. Upon reviewing your account, our technician indicated that all visible and accessible spider activity was treated during your appointment on 5/12. Following each service, we provide a summary of the work completed, including technician notes and product usage, which you can find in the email received for the service. In some cases, certain areas may be out of reach due to their height of the location and the limitations of their equipment. This may have been the case during your service, and the technician treated as much of the affected area as he could within those constraints. However, if you're ever dissatisfied with a technician's service or continue to have persistent pest issues, our satisfaction guarantee includes free and unlimited re-services. After reviewing your account, we can see you have not made use of these. We apologize if you had difficulty reaching a customer advocate to complete the cancellation process. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. We found that we did offer assistance when you reached out with your concerns and provided several solutions to your concerns, but our attempts were unfortunately declined. However, we are pleased to see your account was successfully closed on 5/19. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled on the price of services. I have attempted to cancel the pest control services, I called, told to call back and speak to a customer advocate, I emailed, sent a text. I was told my account was flagged as pending closed, but they wont close it until I call to spot someone. I tried calling yesterday at 4:00pm AZ, they were closed, I sent another email. They said they I must speak with someone before they will close it. I received a call from them today, I answered it, they immediately hung up. I called back at 2:55pm AZ time. I was told I had to speak with someone in the cancellation department. I was on hold until 3pm, then she came back and said, theyre too busy to take your call. Someone will call you back. I explained I cannot keep taking off work to deal with this, I have notified White Knight is email, voicemail and text to cancel this service, that is all that should be needed. I am a government worker and I cant keep requesting time off to call during their open hours, be placed on hold, never speak anyone, and continue this horrible experience over and over day after day. They are aware to close this account. I dont want to hear any options to keep it open, I already said that. I want this closed and I shouldnt have to keep calling back under their control. I think I have notified them enough. They are very rude and they are bullies who will not cancel my service after I requested it closed at lest SIX times!

  Business Response

  Date: 05/20/2025

  Mrs. ******* we apologize if you had difficulty reaching a customer advocate to complete the cancellation process. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. Despite the multiple steps White Knight has in place during the sign-up process to ensure customers are well-informed, not all read the terms. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. Our customer advocates have attempted to reach you following your request to cancel. Unfortunately, they have not been able to make contact. Please know that we are committed to speaking with you and addressing your concerns. We received your cancellation request on May 15. Although we were unable to reach you to review the cancelation details, your account has now been closed successfully as of 5/20. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved. 
  
  

  Customer Answer

  Date: 05/20/2025

  Complaint: 23342107
  
  I am rejecting this response because: the company just sent the contract today. I was told by the sales person who had me sign his tablet (which was a blank line), the internet connection is poor out here so just sign on this line, is what he told me to do. I explained to him I was not entering anymore contracts at this time, he guaranteed me this was NOT a contract and can be cancelled AT ANY TIME! These were his exact words! I do not owe any money. I have attempted to call, as I mentioned, I am being forced to leave work (which I cannot do as a government employee) to place a phone call so they can tell me my options. I dont want or need options. I know what I want, I am a responsible, independent and knowledgeable masters level woman who is almost 60 years old. I know how to make up decisions on my own, I dont need a company to threaten collections on me, when I had no clue about a so-called contract, and hold this account hostage until a balance is paid. No one has told me (in an email) what balance, you are fired from my home and property, if you step foot on it again, I will call the sheriff and have the service tech arrested. No one answered my question: what if I was unable to speak? You keep demanding I call and speak to a Customer Advocate. What you dont understand is you are violating my *** rights! I have a spinal cord injury and you cannot forcefully make me call you to speak with you on the phone. This company needs to be flagged for very poor customer service, harassment and bullying, but also violating *** rights, and manipulation, cohesion, and creating a hostile environment.  I do not accept their closing demands, I owe them nothing. A company should never send a contract to a customer the day the customer chooses to close and the decide they are going to demand whatever is written in the contract. Maybe share the contract the day your sales people are out harassing the homeowner! This company lied, they attempted to call me one time, I picked up the phone, they immediately hung up. I returned the call within seconds, I was then told the cancellation department was too busy to take my call, theyd call me back. I received some kind of call this morning, but the voice was so distorted, there was no way I could decipher the message. Again, I am working, taking time off to deal with this. I want this company out of my life, and I will not pay them a dime, and they will not turn anything over to collections. I was told  could cancel AT ANY TIME! It was no problem! It is a problem, I dont owe anything, I never received a contract, I didnt KNOW there was a contract I was signing (I was signing a blank tablet), I was told there was NO CONTRACT! 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 05/21/2025

  Mrs. ******* as previously stated, we apologize for any difficulty you may have encountered when attempting to reach our ***************************** Despite any communication challenges, your account was closed in a timely manner. Our Customer Advocate team is dedicated to ensuring that the terms of the agreement are clearly reviewed and understood before any decisions to discontinue is made. However, if the team is unable to make contact after a certain amount of attempts via email, text, and calling, the account will ultimately be closed. Our records confirm those attempts. The agreement was sent to the email on file on 3/8 and was viewed at least four times prior to your initial appointment. For transparency and convenience, all customers receive their agreement before services begin and can access it at any time through their customer portal. Additionally, you completed an audio-recorded "Welcome Call" on March 8th with ***** from our ***************** White Knight invests heavily in this specialty department, where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you, as our customer, so that there are no service expectation misunderstandings, but also to protect our good name. The agreement was not only explicitly stated during the call, but you verbally agreed, acknowledging said agreement for a minimum of one year. You received a significant discount on your first service, which was only $1 instead of $249, as outlined in your agreement. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $249 to $100. Once your remaining balance is paid, your account will be removed from the formal collections process, and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 05/21/2025

  Complaint: 23342107
  
  I am rejecting this response because:

  I disagree with you, Im very sorry. What did I open 4 times? Im not understanding your comment. I havent been in the portal, I cant access it. I checked all my emails and only pulled up receipts sent, or your service was done today. Its too bad you were not at my home the day ****** was there selling me on the lies of the company. Again, to reiterate, I never saw this supposed contract prior to you sending it the other day via my email. I was told by ****** that he was unable to authorize the $1 for starting discounted services the day he was at my home due to his faulty equipment and spotty internet connection in the community. He told me there was NO contract I was signing. I explained I was refusing his sales pitch if this was a contract, I was not interested. He said absolutely no contract, I could cancel at any time I was unhappy or didnt want the service any longer. I could cancel via text, email, phone, any way I felt was best for me, he said the company was easy to work with (that I am finding out was a bait and switch). I again asked what I was signing because his equipment was a black screen with a dull line and he said he was unable to pull up any written information, receipt, or anything to show me what I was signing, but someone would call me within 24 hours to follow up with the $1 charge and provide my receipt (again, no mention of a CONTRACT!). I agreed, unfortunately, to his lies and bait and switch. No one called within 24 hours, that was a lie. The call came through several days later. Please forward the recorded message, I agreed to my card being charged the $1 (the special sign on service fee) and $33 per quarter service. It was a very quick call, I was working so there is no way someone spent time reviewing a full contract with being recorded (I was never made aware of this fact until now). So, without being fraudulently mishandled, I would like to hear the recording beginning to end. I only authorized the 1 single payment of the $1, plus the $33 per quarter for each service time they came out (NO LOCKED IN CONTRACT). I also was misled it was $33/month.
  I will gladly agree to no additional charges, no collections, no further harassment due to I was never made aware of the contract, never provided the contract until 2 days ago, too many lies, I signed a black screen and was told I could cancel services any time by ****** when he was at my home and would be charged the $1 start up fee when some one calls within 24 hours to take payment because their system (equipment didnt work properly). Otherwise, I will proceed with continuing through the BBB, I will write a letter to my State Ombudsman about your companys way of business practices, contacting my ADA ************** regarding your harassment and bullying and filing a formal complaint against you with them, contacting Channel 15, ******** ****, Consumer Advocate for her to discuss a complete story on the news about the bait-and-switch this company pulled on me, and file a small claims lawsuit.
  

  I am not responsible for any additional charges, I was not aware of any contract! Please understand that. Please forward the unaltered recorded message for my review. Thank you!
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th a young man named **** came to sign me up for a $49.00 charge to get rid of bugs. I said to come back the next day. I did not give my credit card at that time nor my email.On the next day about 12:30 two White Knight young men came. I gave my credit card for a one-time $49.00 charge. The older of the two young boys said he was only taking a snap shot of my credit card. He assured me that the credit card number would be erased after the one-time charge.The older boy came inside to put some treatment for bugs around the baseboards. He said his equipment was not working properly.A lady called me and told me I had signed up for continued service and that there was no way for me to get out of it, since she said I had signed a contract. I said I had not signed a contract, that she could expand the payments to $40 every month. I said there was some mistake because I had not signed a contract. She would not back down and told me to call ************. I tried several times but never was able to talk to anyone. I realized I should have not given my credit card for the one time charge.

  Business Response

  Date: 05/14/2025

  Mrs. ******** we apologize for any confusion regarding your agreement. Our records confirm that your agreement was signed prior to your initial service on 4/28. It was also emailed to you and made available through your online customer portal. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. You received a significant discount on your first service, which was only $49, as outlined in your agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out any remaining balance of your account (the $451), take your account of the formal collections process, and you will then have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with White Knight Pest Control the third week of December of 2024. The reason for cancellation is that White Knight continuously showed up outside of the agreed upon window of 5-7. When they did come I was not home and therefore I did not receive service on the inside of my home. White Knight then offered me a free month of service for the month of January, which I accepted. I spoke to the manager (******) about them not coming during the time window offered and he basically said " I don't know what to tell you." I then made sure that my account was cancelled and hadn't had a debit come out of the account in months, so I assumed it was cancelled. I received a text from White Knight on 05/12/2025 stating that I owed $481.35 which included late fees for the past few months of service. I called and explained that I had cancelled the service back in December. The lady I spoke to said that she would reduce the amount to $234.54. I paid it because they were threatening to report to the credit bureau; but I think it is ridiculous that I should have to pay anything after cancelling my account 5 months ago. I would like to have a refund of the $234.54 that I paid, since I never received service and it is almost as if I was punished for accepting their offer of a free month.

  Business Response

  Date: 05/14/2025

  Mr. ****** we are sorry to hear of your frustrations regarding your billing. As you know, this has been explained by our representatives on 11 separate occasions since 5/12, your account was placed on a monthly payment plan. This can sometimes be offset with the scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a quarterly plan and should have three monthly payments per quarterly service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains whether billing occurs monthly or directly after each service. Youve expressed dissatisfaction with several of our representatives, including management, stating that they were rude or unprofessional. It seems the frustration may come not from how the information was delivered, but from not agreeing with what was communicated. We understand their response may not be the outcome you were hoping for. To further aid in assistance, our billing team has recently sent a breakdown of your account's payment and service history. We can confirm that your charges are accurate and consistent with your service agreement. As part of our process, we are required to make a certain number of attempts to inform you of the past-due balance before sending it to a collections agency. Our system confirms that multiple notifications were sent via text and email. While you may not have reviewed them, the records confirm they were delivered. We encourage you to seek guidance through the resources that have been provided to you. We are pleased to see that this has been resolved, as the coupon of $117.99 from 12/19 remained on your account, and your bill reflecting services rendered has now been paid. We consider this matter resolved.
  
  

  Customer Answer

  Date: 05/14/2025

  Complaint: 23324390
  
  I am rejecting this response because:
  Attached is the service agreement no where in this agreement does it mention you folks charge for additional services. It states reservice between quarterly visits is complementary. If you're charging for a quarterly service I paid my bill every single month every year so four quarters in a year I made 12 payments a year I am still confused toward the extra charges coming from. And as far as your sales team is concerned no one told me that there would be any additional charges as long as I paid my monthly bill every month on time they're being no additional cost. Seems like you folks have deceptive billing practices and maybe you should change your billing practices or be a more upfront when people sign up. Did you sayDid you say 38
  Regards,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  Mr. ****** after multiple thorough reviews of your account by our billing department, customer advocates, and customer service team, we can confirm that all charges align precisely with the terms outlined in your signed agreement. You were on a monthly payment plan, which was selected to offer financial flexibility by spreading the cost of services over time rather than requiring full payment immediately after each ****************** You were on a quarterly plan and would have three monthly payments per quarterly service. We would like to reiterate that there are no additional or unauthorized charges on your account. Each invoice directly corresponds to services that were completed at your property. These details, including service dates and associated charges, were provided in the comprehensive document previously shared with you that we can see has been viewed 17 times. Our unlimited, free re-services are specifically designed to prioritize customer satisfaction and address any ongoing pest concerns between regular, full-service treatments. At no point have you been billed for these services, and this is clearly documented in your account history. However, in an effort to assist, our customer advocate team provided you with a $117.99 credit on 12/19. While we remain committed to transparency and customer support, we believe we have exhausted all avenues of explanation and documentation at this point. Please be assured that all current charges are accurate and consistent with the agreement in place. As your balance has successfully been processed and your account closed, you have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 05/23/2025

  Complaint: 23324390
  
  I am rejecting this response because: This is deceptive billing practices. In my previous reaponse I attached what I signed and no where in that contract was billing evplained the way you have explained it here, typically you let customers know how they will be billed before the agreement not after. Also it still makes no sense, if you folks come out quaterly and inbetween visits are complimentary, and I paid my bill every month till Jan.2025 your numbers still do not make sense. Also I did cancel with ****** I have attached the text I sent and a phone call after the text I sent where I was complaining. So I would like a refund for my last payment I made. I do not feel those charges are legitimate charges and you have not shown me in the contract that I signed where the billing indicates how you bill and how the charges work. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025 a representative from the company (**** Goth) came by ex-wife's residence, while I was picking up my so, residence asking if I wanted to buy their servic. I told the representative to send me a quote and I's talk to my ex-wife about. I opened the email and sent it over to her. She decided it was too much and the representative said he'd come by the next day to check if she would be interested. On April 25, 2025 the company went to the home without permission or my acknowledgement and conducted a service on the outside of the home (ex-wife observed from the ring camera later in the day). I was advised several days later and then received a bill to my email, I called the company to on May 5, 2025 to dispute. The advised me that I was liable for the charges, but here are the facts:1. I never requested service on the property. My ex-wife reached out to the representative (****) who stated Ya I sent it over to his email or yours I cant remember and I have no idea why they would do a service on your house with no contract signed or no payment. Ill make sure youre not paying anything and the truck wont be back out there I apologize.2. After requesting the "signed" document, I reviewed the agreement that I have never signed and the signature is not mine. The only reason I got a copy is because I requested it. I never received a copy initially because I did not sign up for the service. My signature was fraudulently signed on that document.I want to ensure this company does not try to take advantage of the community through fraudulent means.

  Business Response

  Date: 05/13/2025

  Mr. ******** we apologize for any frustration regarding your agreement and appreciate the opportunity to clarify. As you know, you have a signed agreement with White Knight Pest Control which clearly outlines the agreement terms, including the service schedule. It was emailed to you and opened via your personal email at least 13 times prior to your initial on 5/25, and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As we did not receive any indication that you wished not to move forward with your initial service, your account remained active. Customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. We received your request to cancel on 5/5 following your initial on 4/25, and your account was promptly closed after speaking with a customer advocate on 5/7. We ask that customers speak with a Customer Advocate to cancel so they can further review and explain the terms to do so. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out the balance of your discount on the initial (the $301). Once your remaining balance is paid, your account will be removed from the formal collections process, and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm disbursing invoice ******* plus the late fee. I was told by a service technician that a technician came out to my house and sprayed around my house now someone is always here and no one came to my house and looking at the invoice the address is ************** but I live at **************. I even went back and reviewed my security camera and no technician was at my house. Look at the invoice and you'll see the address is **************. I still owe for invoice ******* and I'm still welling to pay but not until this situation is closed. Also when I ordered the services I'm under the impression that it was a one time agreement and not a recurring one. Again I'm willing to pay for the February 27 service date but not the April 10th because I didn't order the service nor did I receive it so feel free to call me anytime at ************ and your attention to this matter is appreciated.

  Business Response

  Date: 05/08/2025

  Mr. ******* we apologize for any frustration regarding your service with us. We are very fortunate at White Knight to have the technology of truck cameras recording each service completed by our technicians. After reviewing the footage, we were able to confirm that your home was indeed not serviced on 4/10. We apologize for any inconvenience this may have caused. As a result, we have zeroed out the invoice associated with this service. You will not be charged for this service. Although the late fee is not associated with this service as it is due for your service on 2/27, as a professional courtesy to you and the Better Business Bureau we will be waiving this. As per your agreement, the treatment plan you are on is a ***************** and is scheduled every two months rather than on an as-needed basis. You can always review your agreement to see an outline of when to expect services. We consider this matter resolved.
  
  

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/2024 paid 69.00 11/2024 paid ****** *********** agreement that sent to email, after the fact when i told to their staff to cancel the service. I did not seen the detail of information of the agreement not even explain that Mr. ******* ask me to to sign.

  Business Response

  Date: 05/01/2025

  Mrs. ******* we apologize for any confusion regarding your agreement. Our records confirm that your agreement was signed and viewed prior to your initial service on 10/24. It was also emailed to you and made available through your online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. You received a significant discount on your first service, which was only $69, as outlined in your agreement. We want to clarify that your agreement has not been changed at any point. The terms you agreed to at the time of signing remain exactly the same. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our customer advocate team attempted to review your agreement with you during a call on 1/17, but the call was disconnected. Despite our continued efforts to reach you and confirmation that our emails were opened, we did not receive a response from you until this complaint was submitted. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $421) to ($150). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service and not be charged the $248 fee they are trying to charge me for canceling before 18 months of service. When we signed up with White Knight, we reported we were having problems of mice getting into our garage. Almost a year later, the mice went from being in our garage, to getting into our house. When I called White Knight to report this, they dropped a bunch of glue traps on our porch. I called to ask if this was all they could do, they said yes. I called Orkin to come out and remedy the mouse problem and spent thousands of dollars to do so. I requested to cancel their service. I was told that If i canceled I would owe a fee and I had to wait until the end of March to cancel. When I called this month to cancel, I was told I would still have to pay the $248 fee - because it was an 18 month contract. First, that should have been stated when I called the first time. It wasn't. Second, there was something else they could have done besides the glue traps for an additional fee, which they did not tell me. Since I already had to contact someone else due to information given to me by their representatives - I feel that I should not be held responsible for paying them any additional money, since they did not perform the work they were hired to do - which is to get rid of the mice in the garage. Who then moved into my house. Who i paid thousands of dollars to evict. I'm not trying to hold them responsible for those thousands of dollars - i just don't want to pay them any more money for services. I would just like to walk away and not deal with them any longer. I will admit, in speaking with their representatives today I was pretty hostile - since I had called and was told that in order to cancel the service I had to speak to a "customer advocate" who was not available - and they did not contact me back, but sent an ugly email saying they were taking action against maccount. Which I did not appreciate.

  Business Response

  Date: 04/30/2025

  Mrs. ******** we are sorry to hear of your frustrations regarding your service and agreement. As part of your current general Quarterly pest control plan, we can replace sticky and snap traps during each service. If your infestation requires more attention, you may need the add-on of our ************* services. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to resolve any persistent pest issues. Customers may request these at any time, and we are always happy to honor our satisfaction guarantee. Unfortunately, we did not receive a request from you to utilize this guarantee nor were we made aware of the need for additional support. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 5/14 where you verbally agreed to the terms. It was emailed to you and opened via your personal email at least 14 times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. To date, you have received five services, with two remaining. While we did offer a free reservice to address your concerns, that offer was declined. Had we been given the chance to do so, we believe we could have resolved your concerns. While we always provide the option to cancel, if the request is made before completing the agreed-upon term, we ask that the discount applied to your initial service be reimbursed if you are unable to honor the agreement. Alternatively, you are welcome to continue with your remaining services and schedule a reservice promptly to address any rodent issues. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. If you wish to cancel your account with us, we will reduce your outstanding balance for the discount on the initial (the $230) to ($115). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 04/30/2025

  Complaint: 23265231
  
  I am rejecting this response because:
  When I called either late December or January, I did make you aware of the situation. I asked if all you do is supply glue traps because now we had a mouse in the house and I was told yes, that was all you did. No one offered any additional services or a return service to check any thing out or offer any help with what I was dealing with. Which is why I called someone else to take care of it.
  The fact that the people who answer your phone calls arent trained to actually offer those services is not my fault. I asked the question I got the answer that you did not do anything additional with mice that were in the home.
  Whenever I spoke to ****** yesterday, she very sarcastically said that she was sorry that no one told me the services you offered. Well, Im sorry too but I went elsewhere when I was told you couldnt help. 

  I asked the customer advocate in January when I could cancel and he told me I needed to have one more service. Which i did. Apparently that was also mis-information. Which, again, is not my fault that he told me incorrectly. 

  Regards,
  
  ****** *******

  Business Response

  Date: 05/01/2025

  After reviewing the call interaction, we can confirm that the details of your plan were discussed with you. Our team clearly explained the services included in your current plan, as well as the option to add Rodent Shield for enhanced protection. This also was reviewed with you prior to your decision to hire another company, and we were prepared to resolve the issue internally. While we respect your decision to seek service elsewhere, its important to clarify that our support was offered and declined. In any event, we want to ensure we are being fair and reasonable in addressing your concerns. Please refer to your signed agreement, which was also reviewed with you during your welcome call. It clearly outlines the service period and the terms of your plan. You received a significant discount on your first service, which was only $69, as outlined in your agreement. Given that you had five out of the required seven ********* services with us, we believe this adjusted amount is a fair resolution. If the balance remains unpaid, additional fees will be added once the account is transferred to the formal collections process, causing the amount to increase over time. If you do not wish to accept this offer to only owe $115 instead of paying the full discount on your initial (the $230), we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

  Customer Answer

  Date: 05/01/2025

  Complaint: 23265231
  
  I am rejecting this response because:
  I had already called another company to come in when the "customer advocate" tried to tell me what could be done for an additional cost. That was NOT done prior to my calling another service -which i did after I spoke to the female person who answered the phone and informed her that now we had mice in the house and do you offer more than glue traps and she told me no. When I called to cancel, that's when the "customer advocate" told me that there were other services - but at that time I had already hired someone else. 

  I know you feel that you explained everything adequately - but I don't agree with that at all. Your "customer advocates" don't advocate for your customer. At all. Granted, by the time i've called to cancel so many times, been told I had to speak to a customer advocate, them not being available, then getting an email that says you were trying to reach me, then calling again - it all seems like delay tactics to run around the topic - but not to satisfy your customer. 

  I reached out when I noticed the problem - your representative DID NOT SAY YOU COULD DO ANYTHING EXCEPT SUPPLY GLUE TRAPS. So i called someone else. No other services were offered until I called to cancel. I have had to pay thousands of dollars to another company to rectify the issue. I am not paying you $230. If it's so important to you to keep that balance on there and send it to collections. Then so be it. I was hoping that someone would be reasonable and just waive that fee. That is the only reasonable solution to this issue in my mind. 
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeated tried to cancel my subscription to their service. They do not allow you to cancel online, so I have had to call. Most recently, in February, I called and talked to their cancellation department and was assured that my subscription was cancelled. Then, a few weeks ago, I got an email reminding me of my upcoming service appointment that I did not schedule but they scheduled for me without asking. I had to call again to cancel, to which I was sent to voicemail by their cancellation department. I called back to speak to customer service to cancel the upcoming service. Then, I got an email from them a few days ago, stating that they were charging me for the service anyway, and that I had to pay it within 30 days or be subject late fees and even be referred to collections, even though I cancelled the service and it was never done.

  Business Response

  Date: 04/29/2025

  Mr. ******* we are sorry to hear of your frustrations. After reviewing your account, we see that multiple requests have been made in an attempt to close your account in the past three months. Each time a request was made, our team offered the option to remain active so you could take advantage of our satisfaction guarantee, which includes free reservices for active customers. On your 2/3 service, the technician was unable to complete the backyard portion due to the back gate being locked. Our priority was to ensure the service could be fully completed to your satisfaction. As per your request, you accepted the customer advocate's offer to remain active so the free reservice could be scheduled. This may have felt repetitive as the same solution was offered and accepted each time. We always strive to assist our customers and are committed to assisting you in a way that aligns with the terms of the agreement. Additionally, our customer advocates had reviewed with you that your account would remain active unless a request to cancel was made. We never want to assume our customers' intentions regarding cancellations, which is why we have a 30-day written notice policy. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. According to our records, your final cancellation request was on 4/15 with a scheduled service appointment on 4/16, providing only one days notice. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your outstanding balance from the current amount due for $99 to $50, excluding tax. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.