Complaints

This profile includes complaints for All My Sons Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All My Sons Moving & Storage

  2400 Old Mill Rd Carrollton, TX 75007-5900

  
• 

  All My Sons Moving & Storage of Rhode Island, LLC

  7 Adam Rd Stoneham, MA 02180

  
• 

  All My Sons Moving & Storage of Hilton Head

  102 Bluffton Rd Highway 46 Bluffton, SC 29910-6212

  
• 

  All My Sons of South Raleigh, LLC

  3800 Centurion Dr Ste 109 Garner, NC 27526-7277

  
• 

  All My Sons Moving & Storage

  532 Oscar Johnson Dr North Charleston, SC 29405

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1, 2023, I hired all my sons to move my mother's furniture. Two sets of brand new furniture were ruined. I paid all my sons $1,183.04. Prior to the hire All My Sons was calling me 5 to 7 times a day trying to obtain my business, so I gave them a fair opportunity. After the furniture was damaged, I called and spoke to the Albuquerque manager ***** who in short told me it wasn't his problem and if the furniture was usable what was my problem. This is about the principal of the matter that personal possessions were damaged. Furthermore, I called the corporate office who provided me with the claims department, where we were also treated poorly. I finally received a settlement offer for the damages to the furniture of $210. The furniture was purchased for $6,000.00 and $210 will not cover the costs for repairs. I tried to negotiate and ask for $510 but again was ignored and pushed aside, told to talk to my claims specialist, who does not return calls or emails. I am now requesting a full refund of $1,183.04 for the damages to our furniture. I have provided All My Sons photos of the damages and they simply do not care.

  

  Business Response

  Date: 11/07/2023

  Hello ******,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. Per our review of your file, we found that you selected the standard valuation for your move. Please see the attached FVP Addendum stating the $0.60 cents per pound per article. Forgive us, but the offer will remain as full and final. As soon as you sign off on the DocuSign, a check will be issued to the address you provided on the DocuSign. Thank you and we hope you and your family have a wonderful week/weekend!
  
  

  Customer Answer

  Date: 11/14/2023

  I am rejecting this response because:   the amount is low. I will accept $410 as full and final settlement. I look forward to your response. Thank you! 

  

  Business Response

  Date: 11/14/2023

  Hello ******,
  

  We do apologize for the overall inconvenience. Forgive us, but the offer amount of $210.00 will remain as full and final. AMS did honor the valuation that you selected for your move which was $0.60 cents per pound per article. Thank you and we hope you have a great day! 

  Customer Answer

  Date: 11/14/2023

  I have reviewed the business response and accept this resolution. Please send me the email to DOCU sign and honor your original email that you will ZELLE the money to my account. 

  Customer Answer

  Date: 11/17/2023

  We have not received the docu sign documents to move forward. 

  Customer Answer

  Date: 11/21/2023

  All my sons is not responding nor have they sent me my documents to E-SIGN. Do I need to open a new case????

  

  Business Response

  Date: 11/28/2023

  Hello ******,

  We reached out to your assigned specialist and asked for them to resend your settlement offer over to **********************. As soon as we receive the signed off document, a check will be cut, and mailed out to the address you provided. Thank you and Happy Holidays! 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/22/23 $3000 I was quoted for a move on 10/22/23 for around $1800 that involves packing, stopping at a storage unit and delivering it at my new apartment.I spoke to ***** multiple times prior to the move about how I wanted exactly what I had when I moved with them back in April.I was confused why I was paying more and they were only sending 2 people instead of 3 like the last time.He assured me I was getting the same deal as last time but prices have gone up since April. Was still surprised they were only sending 2 people.The day of the move the movers were late by 2 hours but told me theyd be done in 3 hours. When I came back barely anything had been done and they told me they were not prepared to pack as discussed. I had to call ***** who informed me that to pack stuff I had to pay an additional $800 on the spot. When I asked what was happening compared to last time he informed me he never looked at our last move an couldnt access the info on a Sunday. Since I already had 25% of my stuff on the truck I had to pay the $800. Then the team wasnt able to finish packing that day and had to do an additional day causing me to miss work and pay for a hotel.Day 2 the movers were an hour late again *********************** telling me that morning they were on time. The rest of the move took an additional 12 hours and I had to physically do the work myself toward the end of the day.The totally cost was $3000 and I had to pay it or they wouldnt unload. 2x what I paid last time and 60% more than was quoted.On top of a hotel and a day missed at work.I also asked for an itemized receipt that was never sent.No order number and the hand written receipt doesnt match what I had to pay.In addition I had multiple broken items.My biggest frustration was that I called all of these things out to ***** prior to the move and he was dishonest at almost every turn.

  

  Business Response

  Date: 11/07/2023

  Hello ***,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. A claim form has been emailed over to you with instructions for filing a claim for all damages and service issues. Once our claims department receives all necessary information, a claims specialist will be in contact with the next steps. Contact information for our *********************** team is located on the claim form, should you have any questions. Please do not hesitate to reach out. Again, we sincerely apologize from everyone here at AMS. We hope you and your family have a wonderful weekend!
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All My Sons (AMS) moved us on 9/11 - 9/13/2023. They damaged/destroyed over 15 items some of which cannot be replaced or repaired. We submitted a claim for $7,952. They denied the claim saying we had an unpaid balance. They estimated the move to take 10 hrs. but took ***** hrs. The unpaid balance is because they: showed up with wrong equipment (no lift gate truck); had to wait two days to get truck; broke the garage door and spent an hour trying to fix it; knocked down a mailbox and spent time trying to put it up; made several trips between houses due to poor planning; broke a leg on a table and spent time trying to fix it without telling us. We have been unable to successfully communicate with/resolve problem with home office and claims. We are transferred to a voicemail box that it full.

  

  Business Response

  Date: 11/07/2023

  Hello ******,

  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. Per our review of your file, we found that there is a pending balance. We attached a copy of your invoice for your records. Forgive us, but since there is a pending balance we are unable to assist you with any listed issues above. If you would like to pay your pending balance, please contact the branch at ************. Thank you and we hope you and your family have a wonderful week/weekend!
  
  

  Customer Answer

  Date: 11/08/2023

  I am rejecting this response because:   AMS claims that we have an unpaid balance.  The move was estimated to take 10 hours.  It took ***** hours.  it took them over twice the time to move us for the following reasons:  AMS showed up with the wrong equipment for the move (no lift gate truck).  They waited around doing nothing until finding out they couldn't get the truck for two days.  AMS broke the garage door and spent an hour trying to fix it,  It was never fixed.  AMS knocked down a neighbor's mailbox.  It took them extra time trying to put it up.  AMS broke the leg off a large, dining table.  They took time trying to fix it and ended up s******* it back on and did not even tell us they had broken it.  At one point the crew was standing around doing nothing while waiting for the supervisor to show up. AMS made several trips between houses to pick up items left behind.  This is why AMS says we have an unpaid balance.  It is all due to their poor planning, inefficiency, and reckless handling of our belongings.  

  AMS continues to make reference to the unpaid balance.  AMS owes us over $8,000 in damages.  What do they ntend to do about that?

  

  Business Response

  Date: 11/08/2023

  Hello ******,
  
  We apologize for the inconvenience. Once the remaining balance is paid our claims department will be able to assist you with your submitted claim. Thank you and we hope you have a wonderful day!

  Customer Answer

  Date: 11/08/2023

  I am rejecting this response because:   AMS has been deceiful throughout our doing business with them.  From the estimator saying it could go a little over or a little under the estimate.  It took over twice the time estimated.  He said all belongings would be shrink wrapped and protected.  Not the case due to the amount of damages.  When I expressed a concern over the amount of time it was taking, an office manager said not to worry.  I understand that he is no longer with AMS.  I could continue with how they either lied or were deceitful.  How can i trust that they will honor anything that they say?

  FYI - The move was estimated at $6425.00.  We paid $7726.41.  $1301.41 over the original estimate.  We owe them nothing.  AMS owes us for all the damages caused by them.

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:
  
  I am rejecting the offer to use BBB arbitration to resolve this dispute,complaint ID ********.
  
  I am rejecting this service because:  AMS stated that "once the remaining balance is paid our claims department will be able to assist you with your submitted claim."  If we were to pay an unpaid balance (that we do not owe), we can not trust that AMS will assist us with a claim.  They have been deceitful/dishonest  throughout our doing business with them.  As stated in prior documentation, at one point we were unable to communicate with AMS Claim Department.  When we were transferred to the department, it would go to a voice mail box that was full.  We were consequently unable to leave a message.  This happened on several occasions.  

  AMS contract states that it "provides coverage at a rate of $0.60 per pound per article.  No where in the contract does it provide a weight per article.  Because of the extent of the damage incurred during our move, AMS could not begin to compensate us for our loss.  Our only hope at this point is that future comsumers will go to BBB for a review of AMS and not hire them.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All My Sons Moving Company quotes me a price of $698 for a **** sq. ft. House and a garage. They said theyd send a driver and two helpers. They ended up calling in another helper and upped the price by $40 an hour without consulting with me. They filled the truck halfway up and said they couldnt get anymore in when there was clearly plenty of room. They failed to move half of my furniture and belongings and charged me $2100. They refused to come out and see the truck when they initially said they would. I had to rent. Uhau and move the other furniture myself which was mostly left outside.

  Customer Answer

  Date: 11/09/2023

   I was quoted a price by All My Sons Towing for the exact area of my house at $1000. They only moved half of my furniture and charged me $2100. I had to get a UHaul to finish the job myself.

  

  Business Response

  Date: 11/15/2023

  Hello *****,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. AMS does follow a certain procedure when packing/loading our trucks. To prevent future damages to your items, the movers did not feel comfortable stacking certain items, which resulted in items being left behind.Our goal is to always protect your items with care and get them safely over to the destination. However, while we do understand your frustration we are happy to offer you $300.00 in good faith for the overall experience. A DocuSign will be emailed over to *********************, once we receive that document back, a check will be issued to the address provided. Thank you and we hope you and your family have a wonderful week/weekend!
  

   

  Customer Answer

  Date: 11/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every piece of our furniture was damaged in the move from ********, ** to **********, **. They did not wrap in protective blankets as they should have done. The pieces that they taped were damaged from the tape. We did agree to the amount of insurance coverage at .60/pound but they also damaged our home. They put holes in the walls going up stairs and chips in columns in our dining room. We had just paid to have house painted at a cost of $20,000. They also scratched our hardwood floors in numerous places. They refused to reimburse us for the cost of the repairs. The adjuster would only pay $300 towards the cost of the repairs which isn't even 10% of the cost. We are requesting a full refund because some of the furniture can't be repaired, just replaced.

  

  Business Response

  Date: 11/07/2023

  Hello ******,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. Per our review of your file, we found that an offer was made based off the valuation that you selected for your move. The attached signed off Bill of Lading states:

  
  "OPTION 1 RELEASED VALUE -$.60 PER POUND PER ARTICLE (BASED SOLELY UPON THE WEIGHT OF THE LOST OR DAMAGED ARTICLES(S)) AT
  NO ADDITIONAL CHARGE."
  

  Based off the offer the specialist made, we honored that valuation. Forgive us, but the offer will remain as full and finial. If you wish to further discuss your offer please contact your assigned specialist. Thank you and we hope you and your family have a wonderful weekend!

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service: 10/13/2023 I hired All My Sons Moving and Storage of ******** to load a Pod shipping container with my household belongings to prepare for a move. The movers arrived on the agreed upon date to complete the service. When the Pod container arrived in ********* and was opened to begin unloading, it was discovered that the items packed by All My Sons were done so in a negligent fashion that ultimately damaged several pieces of furniture. I filed a claim with All My ****************** which was denied due to the items being transported by a third party shipper and therefore All My Sons is not liable for any damages during transit. While I understand this part of the contract, it is evident by the photos submitted in the claim that these damages did not occur due to issues in in transit but rather due to how they were loaded by All My Sons. The men that I spoke with from ************* were condescending and unapologetic, refusing to take any accountability for the failures on the part of All My Sons. When I asked for a description of the quality standards and expectations they have for their employees for a move such as mine, they refused to respond. They informed me that there was no way to prove that these issues didnt occur in transit, and when I inquired how my washer and dryer could have been stacked unwrapped on top of each other, multiple boxes marked fragile could have been stacked on top of each other and multiple pieces of unwrapped furniture could have been placed inappropriately into the pod during transit, they refused to respond and just repeated that they were not liable. I asked to speak with a manager multiple times and was transferred around to different people, none of which were managers and ultimately was sent to an answering machine. I am incredibly disappointed not only in the lack of quality and care provided during my move, but also in the way the situation was handled by ************* when I was seeking a resolution.

  

  Business Response

  Date: 11/07/2023

  Hello ****,
  

  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. Per our review of your customer file, we found that your particular move was labor only, moving all items into a POD. According the attached signed off Bill of Lading, it states :
  

  "AD / Shipper Initials
  12. LABOR ONLY AND 3RD PARTY STORAGE: IN THE EVENT WE LOAD OR DELIVER YOUR ***** INTO ANY 3RD PARTY TYPE STORAGE UNIT,
  MOBILE TYPE STORAGE CONTAINER OR ANY FOREIGN VEHILCLE OR RENTAL TRUCK (NOT UNDER ALL MY SONS OF ********, LLC FULL
  CONTROL), THE CARRIERS LIABILITY WILL END AS SOON AS THE ***** ARE LOADED OR DELIVERED INTO THAT PUBLIC SPACE OR VEHICLE.
  ANY DAMAGES CAUSED BY CARRIER MUST BE DISCLOSED TO CARRIER BY ******* AT THAT TIME IN WRITING. CARRIER'S LIABILITY DOES NOT
  INCLUDE ANY PRE-EXISTING DAMAGE THAT OCCURRED DURING FOREIGN TRANSIT OR PREVIOUS CARRIER'S HANDLING. IN ALL SITUATIONS
  DISCUSSED CARRIER'S LIABILITY FOR ANY PIECE OF FURNITURE OR CARRIER PACKED BOX IS SIXTY CENTS ($ ****) PER POUND PER ARTICLE.
  THE CARRIER CANNOT OFFER ADDITIONAL VALUATION OR ADDITIONAL 3RD PARTY INSURANCE FOR ANY OF THE SITUATIONS LISTED IN THIS
  PARAGRAPH."
  

  
  Forgive us, but the claim will remain as denied. Thank you and we hope you and your family have a wonderful week/weekend!

   

  Customer Answer

  Date: 11/07/2023

  I have reviewed the business response and accept this resolution. Although I disagree with their response and continue to be disappointed in their lack of accountability for what was clearly a failure on the part of the AMS movers who loaded our Pod as clearly shown in the documentation that I provided, it is evident that this company as a whole lacks integrity and that customer satisfaction/quality of service is not a priority and therefore I no longer see a point in trying to find resolution to this issue. 

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted All My Son's Moving and Storage of *******, ** to move our daughter from a home in *************, ** *********************************** ******, ** ***** on 10/28/23. We provided them a list of the furniture that was to be moved and they gave us a quote of $500.00. On the day of the move they showed up late and the two movers moved as slow as possible. The only item added to the list of furniture was a small upright freezer. When they arrived at the destination they demanded $1,327 payment in full before they would off load the furniture. We spoke to the manager, ******, who refused to honor the quote or to adequately explain the $827 cost increase over the quote. We followed up with the manager, ******, again on 10/30/23 and he again refused to make any adjustment. A 265% increase in the actual cost over the quoted price should not be allowed. We are seeking a refund in the difference between the quote and actual charged price.

  

  Business Response

  Date: 11/06/2023

  Hello *******,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. We are having trouble locating your customer file based off the information you provided. Please respond back with your CID# (Customer Identification Number) or the phone number used to book the move with. Thank you! 

  Customer Answer

  Date: 11/06/2023

  Attached are photos of the top of the receipt provided to us for the move. The move was booked under telephone number ************. The carrier reference # is ********. The ***** number is *******. The MC # is ****. The Carrier Reference # is ********. There is also the following number - NCUC C-****. Please let me know if you require additional information.

  Thank you

  ************************************

  Customer Answer

  Date: 11/15/2023

  I am rejecting this response because:   

  Attached are photos of the top of the receipt provided to us for the move. The move was booked under telephone number ************. The carrier reference # is ********. The ***** number is *******. The MC # is ****. The Carrier Reference # is ********. There is also the following number - NCUC C-****. Please let me know if you require additional information.

  Thank you

  ************************************

  

  Business Response

  Date: 11/15/2023

  Hello *******,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. While the current the current amount you are requesting is not within our capability , however the current amount we would be able to refund would be $300.00. A DocuSign will be emailed over to ***********************, once we received the signed document back we will get a check issued out to the provided address. Thank you and we hope you and your family have a wonderful week/weekend. 

  Customer Answer

  Date: 11/15/2023

  I have reviewed the business response and accept this resolution. I feel that the company should do better and am not happy about the resolution, but will accept the response as I am tired of fighting with them.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ALL MY SONS moving company to move my 1 bedroom apartment 2 mile away on 10/28. When I first spoke to ********** asked for an estimate of the charges to prepare for and asked if there was any additional fees that could be added at the end and he said no, its just $159/hour & any materials used. I received an email shortly after that said my move was $169/hour 18% fuel surcharge and a 2 hour min as well as 1 hour travel time. I called to discuss this discrepancy as this was not communicated to me: they said it was a glitch in their system and would remove the fuel surcharge, lower the minimum to 1 hour & fix the hourly rate. When ***** the manager called to confirm my move he informed me of additional costs that were added on that I had not requested: (2) tv boxes, (2) wrapping for mirrors, (1) mattress cover. I let him know that I already had a mattress/couch cover & that I would happily move my tvs & mirrors to avoid the additional costs. I was then informed that they charge for shrink ********* is mandatory to wrap all of my furniture. ***** gave me a $50 credit due to this miscommunication. I was told that I would be receiving a phone call during the move to make sure I was satisfied with the speed of the movers. I never got a phone call. I was charged for the tv boxes, packaging for the mirrors, mattress cover, and the driver tried to charge me for SIX rolls of tape that were never used. The movers told me they definitely did not go through 6 rolls of tape just 1. They also charged me for an hour and 20 mins longer than my move took. They started @3:20pm and ended @6:35pm. When they gave me my bill at the END of the move (which I was told would be before they loaded my things) the bill was $804. For a 1 BEDROOM APARTMENT. That was w/ a $50 discount and $100 deposit I already paid. When I spoke w/ ****** he threatened to take my things back to their office if I refused to pay & said the longer Im on the phone the longer they are on the clock.

  

  Business Response

  Date: 11/06/2023

  Hello *****,

  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. Per our review of your file, we found that a refund in the amount of $218.75 was issued to the card ending in ****. We attached a copy of your invoice for your records. Thank you and we hope you and your family have a wonderful week/weekend!

   

  Customer Answer

  Date: 11/06/2023

  I have reviewed the business response and accept this resolution however believe they need to be held accountable for the misleading quotes and hidden fees they are tacking on to the end of their customers moves & dragging our/over estimating moving times. This is unacceptable and I since have discovered SEVERAL other customers that have had similar experiences. 

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired All My Sons Moving & Storage of Albuquerque for a move on 10/26/23. Prior to the move, we were told that our bunk bed would be moved, but would not be able to be reassembled. We were also told that all of our packing supplies/boxes would be used before the movers would use their own & all of the home would be packed & moved until it was done. Come moving day, even after instructing the movers to use our packing supplies at least twice, they continued to use their own & charged us for them. When it came time to move the bunk bed, we were told that they couldnt do that & they left it in the home. When we got to our new home, I had to sign for payment to an end time in the future (5:30pm) & was told I would get refunded for the time difference of when they actually left, which ended up being 4:00pm. I never received an updated receipt with the refund. I called the office and spoke to the manager ***** regarding the above issues. I was told he wanted to make things right with the bunk ******** said they could maybe squeeze us in Saturday to get the bed moved. He said he would call at 9am to get that arranged. I never received a call. At that point, I called twice Sunday & no one answered. I called Monday & ultimately was told they wouldnt be able to move the bed. On Tuesday, the day the lease was up, I called to question all of the above issues & the bed not being moved & to ask for a discount or a partial refund. I was refused & told that they shouldnt have taken the job in the first place due to the state of our home (admittedly in disarray due to my recent health issues) & they wouldnt be coming back. In that case, why did they even begin & take my money? He (*****) hung up on me. We then had to move the bunk bed ************* ended up having an accident & falling down the stairs & going to the ** via ambulance. Then today, one of the movers posted pictures of my childrens bedroom on ******** to my business page. This is entirely unacceptable!

  

  Business Response

  Date: 11/06/2023

  Hello *******,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. We would ask to please provide proof showing that the mover did post on your social media, that way this matter will handled internally, immediately. Thank you!
  
  

  Customer Answer

  Date: 11/06/2023

  Hello, 

  As requested from AMS, I am attaching a screenshot of what the mover posted to my business page on social media. 
  As I mentioned in my initial contact, I understand that things were certainly in a state of disarray, but again, Ive been personally battling health issues for months leading up to the move which has made it difficult for me to keep up. This move is our fresh start forward (or will be once healed from the fall down the stairs moving the bunk bed). When this was posted, I felt very attacked and judged against by someone who had no idea who I am or what my story is. 

  Customer Answer

  Date: 11/06/2023

  Hello, 

  As requested from AMS, I am attaching a screenshot of what the mover posted to my business page on social media. 
  As I mentioned in my initial contact, I understand that things were certainly in a state of disarray, but again, Ive been personally battling health issues for months leading up to the move which has made it difficult for me to keep up. This move is our fresh start forward (or will be once healed from the fall down the stairs moving the bunk bed). When this was posted, I felt very attacked and judged against by someone who had no idea who I am or what my story is. 

  Customer Answer

  Date: 11/08/2023

  I have reviewed the business response and accept this resolution. 
  

  I have provided the requested information. 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used All My Sons for a local move in the Atlanta area on 8/21/2023. The moving crew did a terrible job - they left back so many items at our old house that we had to do five more trips in our car to move those ourselves. We had already packed most of the items ourselves but still they charged us for the full packing estimate, not based on what materials were used. All My Sons included 5 men in the estimate but sent only 4 men but did not proportionally adjust the rate. In the end, they charged us about $100 more than the estimate for a full pack and move.The crew who packed our 85" ** and moved it broke the *** It was a $2500 *** Fortunately, I had taken additional insurance based on the value of the item (not based on weight). The claims team first rejected that I had purchased additional insurance and told me they will give me $200!I had to fight for a couple of weeks showing proof of my payment for additional insurance and then they agreed to refund $900 (remember that the ** costs $2500 and it was only 9 months old). I had given up arguing and signed a document agreeing to receive $900 settlement on September 27th.Since then, it has been a different uphill battle with them. They don't answer my phone calls (I think they see my number and ignore). If they answer by mistake and realize it's me asking for an update, they just put me back on hold. No response to emails. This business is an absolute scam. They are scamming people. Absolutely stay away from All My Sons.

  

  Business Response

  Date: 11/06/2023

  Hello *****,
  
  We want to apologize for the less-than-stellar experience you recently had with AMS. We always aim to provide the best all-around and we are sorry to hear that we did not meet/exceed your expectations. Per our review of your file, we found that a check was issued out on 10/27/23. Please allow **** business days for the check to arrive, should you not receive the check within that time frame please contact your specialist. Thank you and we hope you and your family have a wonderful week/weekend.