Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase of a mop set from this website last year, and noticed just recently that they have been taking $6.99 out of my checking account every month without my authorization and are refusing to refund my money. Its been about 10 months if not more that they have been charging my account.

  

  Business Response

  Date: 09/10/2024

  The customer opted into the membership during checkout. This option is not pre-selected and must be opted into to join. (I've attached the documentation for the membership and how it's joined at checkout.)

  Our *** made a policy exception and refunded the past 4 months of membership when only the most recent month is eligible. We won't be able to take further action at this time.

• Initial Complaint

  Date:09/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the comforter last week. It said by tues or Wednesday. It's Thursday they lied n said it was shipped I've attached a tracking page that says my order wasn't shipped. I've read bad reviews.

  

  Business Response

  Date: 09/04/2024

  Hello - 

  The original delivery estimate was Estimated Delivery Tuesday, September 3rd - Thursday, September 5th. There was a slight delay for this order, but it did get a shipping label yesterday and should show movement soon.

  ***********************************************************
  
  

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2024 I purchased a bracelet that was advertised as real diamonds. On June 6, 2024 I received the bracelet which arrived broken. I have contacted the merchant without success. I then went to my financial institution on June and on June 24 I received a temporary refund. However July 17th the temporary refund was subtracted because the merchant stated I did not respond when in fact I had already emailed them all the evidence. I went back to my bank which stated they could no longer help me because the merchant stating I did not respond when I am attaching the evidence of all email attempts made to contact them including evidence of the broken bracelet.

  

  Business Response

  Date: 08/05/2024

  Hello,

  We never received the photo from the customer, unfortunately. 

  I've checked the attachment the customer sent here and reopened their case. We're sending a label to return the bracelet for a refund. If the customer lets us know when it's on the way back, we can get that refund processed a bit faster.

  Thanks!

  Customer Answer

  Date: 08/08/2024

  I have reviewed the business response and accept this resolution, I will print the label and send the tracking info once obtained for a full refund. 

  Customer Answer

  Date: 08/09/2024

  I have accepted the business's offer for a full refund upon return of the item. I have attached a copy of the receipt from ***** as proof of return of item.

  Customer Answer

  Date: 08/09/2024

  I have accepted the business's offer for a full refund upon return of the item. I have attached a copy of the receipt from ***** as proof of return of item.

• Initial Complaint

  Date:07/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently found out that ******************* card was being charged a $6.35 monthly fee since 2023. I called the mercant and could not speak to a human. I sent email to the address on the ** transaction. The company said that I selected a subscription membership with them when I purchased an order with them. I asked them for proof of the order. After several attempts and informed that I would pursue legal action against them, I received an invoice for an item that was canceled within 9 minutes of purchasing. They have failed to show me where I selected a membership over paying an $8 dollar (I am certain that I did not). I wanted to be fully refunded for being ripped off by this scam company.*****************************

  

  Business Response

  Date: 07/10/2024

  Hello,

   

  While the customer did opt in to the membership when they placed their order, I see that they did cancel the order and therefore did not receive any benefits from the membership. I made an exception and have refunded all of their membership fees.

   

  Thanks!

  Customer Answer

  Date: 07/10/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge of $5.46 on my credit card. I am not familiar with this company and I dont know what its for. Please provide a refund.

  

  Business Response

  Date: 07/02/2024

  When the customer placed their order, they chose to join our $4.99/month Membership program instead of paying the $7.99 shipping fee. 
  
  The Membership auto-renews monthly unless it is canceled. You can read about the benefits, find the membership details for each site, or cancel your Membership from the link on your account page or by heading to:
  *********************************************

  The customer canceled the membership themselves on 6/29/24. The most recent month's fee was refunded, but previous periods of membership are not eligible for reimbursement. 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ceramic heated electric brush. Upon 1st use the temperature could not be regulated and it would not power off. Had to unplug it.Tried to contact company but got no response.

  

  Business Response

  Date: 05/16/2024

  Hello,

  We've been replying to, and receiving responses from this customer since their original email on Tuesday, 5/14/24. We needed more information to locate the order to issue the refund. Once provided with that information, we were able to locate the customer's order under a different account and have now issued the refund. (See attached documentation.)

   

  Thanks!

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a set of cooking ware from the company, when it arrived there was a pan that was so badly damaged that it was unusable. I contacted the company about a replacement. I complied with sending pictures of the pan.I was initially offered a $20 credit back.I insisted on a replacement, the employee agreed and sent me a ***** return slip to return the package and once that was received, they would send out a replacement. I complied within the time frame that was given to me.Emailed the company again to see if they had received the package and was told that they don't have anymore sets and I would be refunded the price.If I was told that I would get a replacement set once I returned the original then I should get the replacement, not a half assed sorry, here's your refund.

  

  Business Response

  Date: 04/09/2024

  Hello,

  We've already issued a replacement for this order on Friday. I've attached a copy of the replacement order and the communication with the customer.

  

  Business Response

  Date: 04/12/2024

  Hello,

  We've already issued a replacement for this order on Friday. I've attached a copy of the replacement order and the communication with the customer.

   

  Attachments:

  contact.pdf replacement.pdf

  
  

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to place an order with morningsave. I was unable to sign in to my acct. On the website they were suppose to send a code that i could submit to confirm i never got one. So i was asked if I was a member. I signed up for a membership. It took my payment. & i tried to sign in again with my .mail address. still unable to login. Would like a refund for the membership that I signed up for I am no longer interested in being a member. My phone number is ************ if there are any questions.

  

  Business Response

  Date: 03/12/2024

  Hello,

  The customer's account is not under the email address provided. It's linked to their ******** account. To log in, they need to click the ******** logo and they'll be signed in automatically. (This is why the password reset email wasn't working, because there is no password to reset.)

  I canceled and refunded the membership they joined on 3/8. That *** take up to 48 hours to show up in their account.

  Hope that helps!

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/24/24 ordered item from morning save . They added an extra charge for some kind of membership I did not agree to. I called my cc to find out what it was and found they had charged me for their service that ...again, I was not aware of. I want my money returned to my cc.

  

  Business Response

  Date: 02/22/2024

  Hello,

  On 2/19/24 9:08 am, we received a message from the customer via the ******************** site and responded the same day at 9:34 am with a cancellation and removal of their account, as requested.

  The customer selected the membership 1/24/2024 11:26am ET when they placed their order with us. The membership fee charged when they placed their order went towards the Free Shipping benefit they used on that order, so that does not qualify for a refund. 

  I've attached a copy of: the communication, which shows a screenshot of the membership and flat shipping options on the checkout page, the order that used the membership for free shipping, and confirmation that the membership was canceled on 2/19/24.

  I hope this helps clear things up. 

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw advertisement on "Entertainment Tonight" for 2 piece pan set as a "steal" of "2 for $20". Made an inquiry into the matter to verify accuracy with the company, but did not receive any reply. Made an order for 1 green set and 1 grey set, but was charged for $20 each. Made inquiry to the company for adjustment, but the reply was the special price was for each set of two pans, hence 2 for $20. When I sent a screenshot of their website advertisement, they ignored it and did not comment. I requested a cancellation, and was told that the order was already sent and could not be cancelled. A late email showed that the product was shipped at 5:53 pm, not days before as I was told. There is no customer service number to speak, but I have emails and screenshots and video copies of their advertisements and other similar advertisements. After this transaction the website was changed to remove the video and changed the price to $29.99 for each set. I was told to return the products and pay the return postage myself if I do not want to keep.

  

  Business Response

  Date: 01/19/2024

  This customer wrote to us asking about the pan sets. We did reply to all of their messages. 

  These were 2 pans for $20. They were advertised a 2-piece set for $20. 

  When making the order, the customers pre-order details included the photos of both sets, as well as showing both sets were $20, and would have given full information on the subtotal and total due. 

  By the time the customer had requested a cancelation, this has already been packed and was on a truck to the shipping carrier. It could not be stopped. 

  We'll be happy to refund the additional set one it's returned. 

  Thanks!

  Customer Answer

  Date: 01/19/2024

  I am rejecting this response because:   

  - On January 3 @ 7:03 pm CST after I saw the advertisement on ** I made an initial inquiry to the company before I made the order to make sure that the advertisement was labeled properly.  On January 4 at 10:14 pm CST the company returned my inquiry after I made the order indicating that I made the order for 2 sets.

  - The advertisement clearly shows "2 for $20" as a "Steal" for "this fry pan combo" that was displayed on the ** screen and on the company's website.

  - In e-mail thread with **************** I requested an adjustment to the account on January 5 @ 6:51 am CST, followed by a request to cancel the order on January 6 @ 7:18 am CST, followed by a response from **************** on January 6 @ 9:41 am CST that the order is shipped and cannot be cancelled.  The website order page did not update after the 24 hours as she informed me.

  - In the e-mail thread with **** and ********** requested a cancellation of the order, but was told on January 9 @ 10:24 am that the order is shipped and cannot be cancelled.  I was also told that if I want to return the order, I need to ship it back at my own expense.

  - On January 9 at 5:53 pm EST I was informed that the order was just shipped.  I received the order on January 12 at 1:49 pm after the estimated delivery date of January 8-10.

  I like the pan sets - one I wanted to give as a present, hence the two purchase - but if the company does not want to reimburse me for the difference, they should pay for the return postage themselves.

  

  Business Response

  Date: 01/19/2024

  Looking at the images from the ** show, it is clear that you are receiving 2 pans for $20. They call it a Combo set of pans and show the packaging of the pans as the 2-piece set. 

  Our CS agents followed our written policies and return policy in responding to this complaint. 

  While I understand there may have been confusion, this order was delivered as ordered and correctly. 

  Customer Answer

  Date: 01/25/2024

  I am rejecting this response because:   It is obvious that the vendor generated false advertisement and that they are unwilling to take responsibility.  After all, the vendor quickly modified the web page to remove the advertisement and increase the price of the product, something that they never did before.  In this case the amount of only $20 is very small compared to their other products that they have for sale.  If the vendor is so adamant to reject their own error, it must be that a lot of other buyers fell for the same false advertisement. Perhaps a class action suit would be filed against this vendor for false advertisement.