ComplaintsforWoot.com

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a 7qt air fryer/ dehydrater from Woot at a total price of $75.85. They sent an air riffle instead, and when I asked for a refund when I return the fryer. They sent an email saying there's nothing further they can do. I apparently need to take it up with my bank. I don't want an air riffle and I want my money back.

  

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/18) */ Hello, We apologize for the confusion in our previous correspondence; we have coached the representatives that answered your messages incorrectly. One of our Customer Service Representatives has created a prepaid return label in order to send the wrong item back to us for a full refund. We have also resent the return information to the email address associated with your order. Again, we apologize.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Woot sells international items without a warning that international items come with no American warranty. They offer a 90 day warranty but if your item breaks any time after that, you have no manufacturers warranty to fall back on. It would have been 1 year had I received an item for my country but I didn't and they didn't list that fact. So I have an item that could have been repaired free had the listing been honest.

  

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/02/21) */ Hello, We apologize for the issue that you had with your Samsung ear buds, and that Samsung would not honor your warranty. We have issued a prepaid return label and emailed you instructions on how to return the item for a full refund. We have passed the information about the warranty on to the team that handles our Samsung products. Again, we apologize.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a Teeter Inversion Table from Woot.com through Amazon.com on 1/31/2022. The product was listed as "In Stock" when I placed my order. Almost immediately the product was listed as "shipped" and a tracking number was provided by Woot on Amazon.com on 2/2/2022, however this was untrue as searching the tracking number provided by Woot directly on the UPS website results in a message of "Tracking Label Printed". It's now 2/14/2022, and the status has NOT changed. The status on Amazon.com for this item is still listed as "Shipped" with the same tracking number, but tracking that tracking number on UPS.com results in "Tracking Label Printed". I emailed Woot today (2/14/2022) through the Amazon order messaging system, asking for a status update, and they simply replied by canceling my order. Canceling my order was the absolutely LAST thing that I wanted!!!! And I didn't request them to do so. I do NOT want my order canceled, I want the item that I paid for at the price that I paid. I'm not the only person posting concerns about this SAME behavior from this company regarding the SAME exact Item. Please read other bbb.org posts and reviews about this company. Woot.com is being untruthful. Decide for yourself, but multiple complaints about the same behavior posted at the same time, from different sources suggests a pattern of defrauding consumers. I want the order reinstated and fulfilled in a reasonable amount of time as intended.

  

  Business response

  06/09/2022

  Business Response /* (1000, 5, 2022/02/16) */ Hello, We apologize for all of the issues with your order. We are currently working on having your order routed to you and it should arrive shortly. Consumer Response /* (3000, 7, 2022/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is untrue. Provide me with tracking information that I can verify with UPS as proof, please. Consumer Response /* (2000, 14, 2022/05/17) */ Hi Hanna - They did finally resolve the issue. They sent me a replacement unit.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a tv on January 21st in the amount of $1354.49, but canceled the within 12 hours - well before the item would ship. I was told they would try and stop the shipment and would refund my money in 3 to 5 business days. A week later they shipped the item but let the shipper know to not deliver and return to them. I never took delivery of this item and have not been issued a refund. I have emailed customer support several times and have not heard back. There is an option to have them call you but it doesn't work. I want my money back immediately. This is not a trivial amount of money to be sitting in limbo.

  

  Business response

  02/23/2022

  Business Response /* (1000, 5, 2022/02/08) */ Hello, We apologize for the delay in your refund. We were waiting on confirmation from the freight company that the item was in transit back to our facility. your refund has been processed and should reflect on your account in a few days. Thank you!

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a refurbished item:************************************************************************ As you can see, the last line of the description states that this item has a one year ****** Warranty. However, after I contacted ****** regarding a serious malfunction, they said that the warranty had run out. My order number with Woot, is ********

  

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/02) */ We apologize for the issues that you had while attempting to process your warranty. We have escalated the issue to the warranty team to review. We have sent an update on your order to the email associated with your order. Thank you.

• Initial Complaint

  01/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased several items for them as Christmas gifts. I received them Xmas Eve, which was great!! However they sent me the wrong sizes. I can't do anything with. I spent over $100 and have been emailing back and forth with them since 12/27/21 and they have now told me that they can not help me. Their customer service is terrible. They don't have a human you can speak to or a number to customer service that you can call. I have repeatedly told them my issues. They made the mistake, not me and they refuse to fix it or refund me my money. I am beyond frustrated and angry and they don't care. I have even reached out to Amazon. They don't even have a number to contact them and this company is a subsidiary of Amazon.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2022/01/25) */ Hello, We apologize for all of the hassle and frustration that you have went through with you order. We have researched the issue and provided coaching to the necessary Customer Service Representatives. Please check your email for an update on the status of your order. Thank you.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order Number:XXXXXXXX was placed on Dec. 23. The order was for 2 refurbished Ipad minis totaling in $139.08. Woot.com stated the order was estimated to deliver on Dec. 27. After reviewing tracking, it was discovered only the shipping label was created on that date and there has been no movement of the order. I have sent numerous emails to Woot.com customer service since realizing there's been no movement - started contacting since Dec. 29. I have not received any response to my inquiries. I have no way of knowing if the order will ever ship and afraid if it doesn't woot.com will not provide a refund since they do not respond to customer service emails.

  

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/01/07) */ Hello there, I'm sorry to hear that you haven't received your order. We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost in transit by circumstances beyond our control. A full refund has been issued for the missing items and it should reflect on your account in the next few business days. I hope you'll consider this an isolated incident and give us another chance in the future. Your patience and understanding is highly appreciated and we look forward to seeing you again soon.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a traeger grill from Woot which is Amazon company. It came with the shipping box intact but the grill completely trashed and broken. First I tried contacting woot. They don't get back to you. So I contacted Amazon who said they own the company, they sent the thing from their warehouse and I used my Amazon prime to sign in and got free amazon prime shipping. They gave me a phone number three different times for Woot which is a disconnected phone number. Woot finally got back to us and sent us a return label rated for three pounds and told us to take this to a local UPS drop. It took two large UPS drivers to Deliver this 150 Pound item! Even if I could get this to Town, the local UPS store said they won't take it. They can't. So basically they took $650 of my money and sent me an item which was broken and refuse to get back to me appropriately or in a timely manner. They are just giving me the run around. I made it VERY clear someone needed to come get this. Frankly I don't even understand how this company is still in business.

  

  Business response

  02/10/2022

  Business Response /* (1000, 5, 2021/12/28) */ Hello, We apologize that your order arrived in a damaged and unusable condition. We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be damaged in transit by circumstances beyond our control. We have reviewed the issue and sent you a follow up email regarding your order. Please check your email and let us know if you have any other questions. Consumer Response /* (2000, 7, 2021/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Only after I filed a complaint with the BBB did they respond which I find despicable I'm and of itself. However it did the trick and they refunded me my money and addressed the broken product issue. I will not that, I did get my money back, but I would NEVER EVER use this company again. I was sure I would never see my money or a product in its place ever with the way they were playing games. They are very i professional.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased 2 electric bikes from Woot.com, order number XXXXXXXX. Only one was delivered. I have emailed them several times over the past two weeks and have gotten no response even though it says I would receive an email within 24 hours. I contacted UPS that delivered the one bike and they said there was only one package and they would also contact the shipper. I would like to get the other bicycle or if not a refund for the one I did not receive.

  

  Business response

  02/09/2022

  Business Response /* (1000, 5, 2021/12/20) */ Hello, We apologize for the issue with your order. We are currently investigating the issue with our supplier. We have sent a follow up email to the email address associated with your order. This email contains more information about the status of your order. Again we apologize for the inconvenience.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We purchased two Eufy vacuum cleaners on ORDER # XXX-XXXXXXX-XXXXXXX. After a few hours of use, one of the units has a loud squeaking or squelching noise from one of the wheels. We used the Amazon Return Items feature and followed the prompts, but the system would not allow us to return or replace the item because the items were technically purchased from WOOT Inc. The only options were to call Amazon, or use Amazon Chat to chat with a representative. We contacted Amazon customer service and performed a half-hour of troubleshooting using the Amazon Chat feature. The representative was not able to fix the issue, but also could not help us with a refund or replacement due to the seller being WOOT Inc. The representative sent an email with instructions to reach WOOT Inc. We followed the prompts to the step "Ask (WOOT) a Question". We clicked the "Ask a Question" button which to us to a web page that stated, "This site can't be reached". At this point, we would just like a refund but we don't have a reasonable way to get WOOT Inc to issue the refund. This situation has been mishandled too badly and the websites and return software have too many bugs.

  

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2021/12/13) */ We are so sorry that you had issues trying to get in contact with us for a return. Amazon experienced a network outage on 12/7, and this may have caused the issue. We have reached out to Amazon for a resolution. In the mean time, we have created a prepaid return label to ship back the defective item for a full refund. Please check the email associated with your order for the label and the instructions. Again we apologize for the inconvenience. Consumer Response /* (2000, 7, 2021/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩