Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction : June 25, 2023 The amount of money you paid the business :$545.99 What the business committed to provide you :free return What the nature of the dispute is :I placed an order (order number: ********), the order just shipped and they closed my account, and now I want to return it but I can't log in to my account to request a return.Whether or not the business has tried to resolve the problem :no Account : ********************** order :******** tracking number : 1Z1VY3330392499155

  

  Business Response

  Date: 07/17/2023

  Hello,

  After reviewing your account, it is still showing as active in our system.  We can be reached via email at ********************************** or by going through the **************** Support form on the website for help with logging into your account.

  In the meantime, we have created a prepaid return label to send your item back.  The label and return instructions have been sent to the email address associated with your order.  A full refund will be issued within 5-7 business days of your return reaching our warehouse.

  Customer Answer

  Date: 07/31/2023

  thanks bbb ,I have received the refund .

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* QN85B refurbished 75 ** from Woot on June 16 2023 for $1249.99 plus tax. I waited for three weeks and had to schedule a large timeframe for the delivery day. The ** 75 LED tv had a cardboard box around it with plastic straps, but none of the normal foam, padding or protection that is needed for a tv to survive the trip. That wasnt the freight companys fault. I rejected the shipment and contacted Woot for corrective action. They were already aware it arrived damaged but didnt offer me anything other then they were working it out with the freight company. After another week I received a bare minimum refund, not an option of replacing the ** at the sale price. No instead if I wanted it replaced I had to now pay $1469.99 plus tax. They had the replacement in stock and could have fixed this weeks ago. Its nothing more than another internet scam. Im not a company providing them loans and increasing the price after they screwed up is completely unethical.

  

  Business Response

  Date: 07/17/2023

  Hello,

  We apologize for the delay and all of the hassle associated with your order.

  Unfortunately we do not have any current inventory of this item in order to send out a replacement.  A full refund has been issued and it should reflect in your account in a few days.

  We are currently working with our supplier and shipping teams to determine how the ** was shipped without proper packaging.

  Again, we apologize.

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******** WIN: HG141854C - GE APCD08JASW Portable AC Quantity: 1 @$199.99 w/out taxes. 1st & 2nd attempt to resolve:The product and packaging arrived damaged when delivered, so we refused the delivery and it was sent back to your company. I just received an update stating that Woot refused the delivery.I just want my money back at this point. I am so disappointed and unsatisfied with the product, services and my experience.Woots responded to ask me for photos I don't have because the delivery was refused due to the damage, the *** driver pointed it out & verified it. It's documented & I have screen shots from the items *** tracking. I responded & explained.3rd attempt to resolve:The package didn't even get dropped off. The *** guy who brought the delivery showed the damaged package. The package was wet and the product was exposed and broken. Which is why it was refused, before it was even received. This resulted in it being returned to you by ***. There are no photos because we never received it. The damage rendered the item unacceptable and it was still in the possession of ***. It needs to be addressed that the product was returned and upon it's return, it was refused? It does not even make sense why. *** even stated why it was returned. Then, it was rerouted to somewhere else by your company?The only resolution I am requesting is to return the funds. I do not want a replacement product, not after being sent one that was damaged. *** returned your product to you. I am requesting escalate this issue. Woots response was to tell me it is a *** issue and to file a claim. I was direct by *** to contact Woot to resolve. I responded with:Final attempt to resolve with merchant: I am filing a federal Consumer Protection Complaint. I will be filing a Electronic Funds Act affidavit & will ensure this is filed with the BBB. It is not a *** issue. I have already been directed to you for resolve. Failure to resolve this issue will begin the process.

  

  Business Response

  Date: 07/17/2023

  Hello,

  We apologize for the delay on your refund.  After review, a full refund has been issued and should reflect in your account in a few days.  Again, we apologize for the delay.

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Roomba s9+ from this company on Amazon. It is a fraud. The robot was labeled as renewed. Its a fraud The robot is broken and missing parts. Ive had it for Less than 3 months.

  

  Business Response

  Date: 06/27/2023

  Hello,

   

  Unfortunately we are unable to locate your order using the information that is provided.  Could you please give us your order number and we can attempt to assist you further.  We apologize for the inconvenience.

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of twin sheets on june 7th 2023 and only received 1 set.i contacted them on june 8th and asked where my second sheet set was.they told me to wait until the 22nd which was the original delivery date, so i waited. I have the email stating that.their order ***** show 1 sent 1 waiting to be sent.did not receive the sheets so i contacted them again.all of a sudden the order showed both delivered and they blamed it on the delivery company *** and told me to file a claim.

  Customer Answer

  Date: 06/25/2023

  they show both of them delivered at the same time but it also show it wasnt even packaged.

  

  Business Response

  Date: 06/27/2023

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost in transit by circumstances beyond our control.  After reviewing your order details and the *** claim, a full refund has been issued for the missing item and should reflect in your account in a few days.  We apologize for the inconvenience.

  Customer Answer

  Date: 06/27/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  > Username: Wooter45091396 > Email: ****************** > Topic: My stuff arrived damaged or defective!> Order #: ******** > WIN: WT298609A - Apple APPLE MGYJ3AM/A > Quantity: 1 @$354.99 > ------------> Order Date: Sunday, November 6, 2022 Ordered this crappy headset for my daughter for her birthday. They are supposed to be refurbished to manufacturer new. She got them at the end of December on her birthday. I has only been 6 months and now they won't charge. Crappy. It says its an amazon company. No phone number? Weird. Late responses only email. Weird. No accountability. Weird. It is so not like Amazon. After 3 emails that they tell me you are out of luck AND there is no manufacture warranty I am wondering where they got the headset, and they must not be certified to fix to not have an Apple cert. 1) Fix 2) Replace 3) Reimburse Simple. Don't order from them.

  

  Business Response

  Date: 06/27/2023

  Hello,

  All of our Factory Reconditioned Apple Products are professionally reconditioned and come with a 90-day Woot Warranty as was stated in the item listing: *****************************************************************************************************************

  Woot Warranty terms can be found at the following link: *************************************************

  We have a contact phone number, but unfortunately during peak sales times, we are only able to answer customer contacts via email.  All of our emails are responded to within a 24-hour window.

  We apologize for the inconvenience.

  Customer Answer

  Date: 06/27/2023

  I am rejecting this response because:   The is the same email i received 2x time. The phone number explanation is a lie, as there are no phone numbers no matter what research you do. There is nothing on your site, there is nothing published, there a many forums that say the same thing I am. Unacceptable.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago on June 1st, I placed an order for and ** 65 OLED TV. The item shipped on June 5th and received in the local delivery facility on June 12th. I have never gotten a call or email to schedule the delivery. Ive been in communication via email and phone with customer service for the logistics company CEVA since it arrived. I also have been emailing with Woot. Neither company can seem to resolve my issue and my shipment is somewhere other than in my possession. At this point, I want a refund and Woot can file a claim against CEVA to retrieve the lost item. Id like to make my purchase with another retailer. This disorganization and lack of communication is extremely disappointing and unacceptable. My order number is ******** and tracking is WT15141708.

  

  Business Response

  Date: 06/27/2023

  Hello,

  We apologize for all of the issues and delay on your order.  There seems to be a communication issue with the local CEVA branch that is in possession of your order.  We have also escalated this issue to the CEVA's management.  Per your request, we have issue a full refund for your order and it should reflect in your account in a few days.  Again, we would like to apologize.

  Customer Answer

  Date: 06/27/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Ordered: June 3, 2023 Amount Charged: $229.99 Order Number: ******** Item ************ Portable Air Conditioner (Refurbished) ***** BTU Model LP0721WS.Problem: The item Arrived damaged and unusable. The electrical plug arrived smashed and damaged with no grounding pole. Woot has been very slow to respond and has offered no communication about how the damaged goods will be replaced or refunded. The only communication I received was a generic email asking to send a picture of the damage. This email contained no identifying info about my order or any further information about what Woot intends to do to resolve this damaged item problem. Follow-up emails have gone unanswered. There is no phone number to contact Woot. Their online customer reviews are terrible and reflect the same problem I have experienced. This company should not be listed as an A+ BBB member with the high number of complaints registered at the BBB site and other websites. I intend to file a complaint with my credit card company requesting a charge-back to Woot.

  

  Business Response

  Date: 06/15/2023

  Hello,

   

  We apologize for the damage to your item.  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to arrive in good condition, but occasionally a shipment may be damaged in transit by circumstances beyond our control. 

  When a customer receives a damaged item, it is our standard procedure to request photos of the damage.  The severity of the damage, and the type of item are taken into account before we can process an item for return or refund.  

  After reviewing the correspondence on your order, it seems that you have sent multiple emails within a few hours of each other; Woot's email response policy is that all emails are answered within 24 hours.  All of your unanswered emails are still within this 24-hour answer window.

  Based on the photos of the damage that were provided, a full refund has been issued back to your original payment method.  This refund should reflect in your account in a few days.

  Customer Answer

  Date: 06/15/2023

  I have reviewed the business response and accept this resolution.    I have been informed that I will receive a full refund within a couple of days.  However, I disagree with the vendor that this complaint would have been addressed in a timely fashion without contacting BBB.  Thank you BBB and Woot

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a patio set from woot. My family would be arriving and we needed a comfy sectional to sit outside. When it arrived the first piece we took out was cracked. As we continued to get things out of the box we noticed every single item was broken and there broken pieces all along the bottom of the box. This was not packaged with care. This item was over 500$. I have emailed and attempted to call by phone but the phone just goes to an undeliverable phone number. I have pictures documenting all of it. I need a full refund and the paid return packaging slip. I am beyond disappointed in this company.

  

  Business Response

  Date: 06/27/2023

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered in good condition, but occasionally a shipment may be damaged in transit by circumstances beyond our control.  After reviewing your order, it seems that a full refund has already been issued for your return.  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 June I received my order of crown molding from woot. The package arrived damaged, opened missing items from inside, and accessories not present. The company was contacted where I was offered 40 for have of the order missing. After declining the offer I was told I would have to take the oversized item (8 in length), to the nearest *** store for a return.

  

  Business Response

  Date: 06/07/2023

  Hello,

   

  We apologize for the damaged item that you received.  We do our best to ensure that all orders arrive in good condition, but occasionally an item may be damaged in transit by circumstances beyond our control.  After reviewing the photos that you provided of the damaged box, we have issued a full refund for that unit.  You do not need to return the damaged item to **; please donate or dispose of as you see fit.  We apologize for the inconvenience.