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Business Profile

Hospital

Family Hospital Systems

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Family Hospital Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family Hospital Systems has 11 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Kimberly L

      Date: 03/30/2025

      Kimberly L

      Date: 03/30/2025

      Do not go here for their detox program. The care is not compassionate and not as advertised. The food is not even up to prison food standards. They discharge you while you're still trying to detox from the drugs they administer to help you detox. It was a terrible experience.

      Family Hospital Systems

      Date: 04/01/2025

      Hello ******** *******,


      Thank you for taking the time to share your feedback.


      We want to ensure your concerns are addressed appropriately, but were unable to locate any record of your visit in our system. Additionally, the experience you described doesnt align with the services or standards we provide. Our team is committed to compassionate care, and we offer various meal options for our patients through services like **** Eats to support their comfort and needs.


      Wed appreciate the opportunity to learn more about your experience to verify whether it involved our facility and to understand how we might improve. While the vast majority of patients have a highly positive experience with our program, your feedback is important to us and we take all concerns seriously.


      Please feel free to reach out directly so we can follow up in more detail.


      Sincerely,

    • Michelle K

      Date: 04/07/2023

      Michelle K

      Date: 04/07/2023

      DO NOT go to this place. My star rating is below 1 star but that wasnt a given option. I cut my finger on a Saturday night and there were no urgent care clinics open so I went to this location of Family Emergency Room. The Dr gave me a tetanus shot and put one stitch in my thumb. They billed my insurance over $15,000. This is highway robbery and they should not be in business. The sad thing is that the employees were very nice and deserve to be working somewhere legitimate.

      Family Hospital Systems

      Date: 04/01/2025

      Hello ********,


      Thank you for taking the time to share your experience.

      We're truly sorry to hear about your frustration regarding the billing and want to help clarify the situation.

      We understand that seeing a high number like $15,000 on a bill can be alarming. That amount reflects our standard billed charges to insurance, which is common practice in emergency care settings. However, its important to note that insurance companies almost never pay that full amount. In fact, most claims settle for around $1,200 on average after adjustments and negotiations.


      If we were to bill the actual average settlement amount of $1,200 directly, insurance companies would typically only offer a small fraction of thatsometimes as low as $200. The billed rate allows the process to reach a fair settlement that covers the costs of 24/7 emergency care, including highly trained staff, advanced equipment, and immediate treatment capabilities.


      Were glad to hear that our team treated you well, and we genuinely appreciate your kind words about our staff. If you have questions about your bill or need help navigating the insurance process, please reach out to us directlywed be happy to assist.


      Sincerely,

    Family Hospital Systems is NOT a BBB Accredited Business.

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