Business ProfileforTangerine Salon & Spa

On 2/5/22 I had hair roots retouched. Before starting, spoke to my hairdresser Rider, who asked if it was OK if another staff member could help with hair wash / blow dry; I replied I wanted only my hairdresser to help me as usual, and Rider was fine with that. My original appointment was at 2:30. I received a text message from the salon asking if I could come in at 1:30 pm. I agreed. When I arrived, Rider said he was busy, so I don't understand why the salon asked me to come in earlier if my hairdresser was busy at 1:30 pm. Then, another employer, named Brecken, while Rider was chatting with another client, came to me to tell me to go with her to wash my hair. After I left the salon, a friend noticed that I still had hair color on my forehead and around my temples. I also had hair color inside my ear lobes and inside my ears. My scalp started to get irritated because the hair color was not properly removed so I immediately washed my hair to remove the tint that Brecken rushing me, although I pay for the best, did not remove. I felt stinging on my scalp. For over a year, my hairdresser Rider used the same product to do my highlights / retouch my roots, and I never had an allergic reaction. Also, I've been an Aveda customer for over 10 years, and never had an allergic reaction to Aveda products. It was overexposure as a result of neglect to properly wash my hair that caused irritation. I had been going to Tangerine Salon for over 1 year; my only hairdresser there was Rider at the ********************. Since the Salon Headquarters are in Coppell, I'm filing this complaint through BBB in Coppell. On 2/5/22, I filed an incident w/ the hair salon. Cierra S******, the Director of Services replied to my incident report and agreed to refund my $86 (I paid $86 + $10 tip, tl $96) but I only asked for $86 refund, and Cierra agreed. However, when I asked x times what credit card info was required to process refund, Cierra wasn't transparent, and I of course became suspicious.