Business Profile

Factoring Services

Triumph Business Capital

Complaints

This profile includes complaints for Triumph Business Capital's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

16 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a Triumph costumer since 2019, and I have never had an issue with them until now. I owe them a balance, which i understand I have to pay. Not a problem. The problem is that I need to do my taxes for last year and I need last years statements and Triumph is refusing to provide me with the documents I need. I strongly believe that holding legal documentation due to a balance owed is not legal and should not be legal. They are saying that they wont provide me with the documents until I pay them the amount owed.
Business Response
Date: 05/14/2025
Good morning, We do not provide transaction reports to client with outstanding balances. This is a standard practice we do for any accounts with outstanding debts. Additionally, after 30 days of inactivity without termination we do not allow web access. The Client stated this debt would be repaid within two weeks of 4/18 and it remains unpaid. Once debt has been repaid, we can send any transaction reports requested.
Initial Complaint
Date:03/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I owned ***************************** and I factored with Interstate Capital in 2013. New Visions Transportation dissolved in 2016. To date, Interstate Capital has an active *** filing under my name. Interstate Capital was aquired by Triumph Business Capital and I was advised that New Visions Transportation had an outstanding balance with Triumph that needed to be paid to release the *** ********** Visions Transportation's MC# was ******, US DOT# ******* The invalid *** filing number# *********** From: Termination ***********************Sent: Monday, February 24, 2025 12:43 PM To: ******** ***** <*********************>Subject: FW: FW: Invalid *** Hello, Please below information my compliance team ahs provided.Termination?????**************************************************************************** ************** (Main) | (Office)From: Transition <*****************************>Sent: Monday, February 24, 2025 10:33 AM To: Termination ***********************Cc: ****** ****** ******************* Transition <*****************************>Subject: Re: FW: Invalid *** Please see the attached email in which Termination was copied on. NEW VISIONS TRANSPORTATION LLC MC******, still owes a balance of 1$481.44. Client will need to pay the balance owed before we can release them. Thank you,Image removed by sender. ***************************************************************** ************** (Main) | ************** (Office)On Mon, 24 Feb at 10:17 AM , Termination *********************** wrote:Good morning, team, The client has contacted us concerning a *** filing related to his company. I am uncertain how to proceed, as I cannot find any information about him in ***** or *********** Could you please provide guidance on the necessary steps we should take to assist this client with his request? Thank you, and I wish you all a wonderful day.Termination????Image removed by sender.?******************************************************* ************** (Main) | (Office)
Business Response
Date: 03/11/2025
Hello, we have identified the issue and have been in contact with the owner regarding the resolution. The Proper Documentation has been provided to the client.
At this time, we consider the matter to be closed.
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ran a $900 load for a broker back on Nov. 14th 2024. The broker sent the payment immediately after delivery to Triumph Financial Services who was my former factoring company by mistake. The broker cant pay the funds to my correct company because Triumph wont ***ly to broker request of what is the refund status. I know Triumph has my money because the broker has provided several receipts such as the account number it was sent to and also the receipt IDs. Ive called ********************** on 3 occasions and each time they say they will look and if they find it they will reach out to me. They have no public emails you can reach out to. Every time Im told Ill get a call back by a customer service *** I know that I wont hear back. This is the reason I left Triumph because they have very negative attitudes towards customers until you tell them youre leaving and they want to reel you back in. I deeply question the morals and integrity of how they treat clients especially with the amount of profit they make off their contracts.
Business Response
Date: 03/17/2025
****************
Business Response
Date: 03/17/2025
Greetings, according to our records, a refund check totaling $900 was dispatched on December 2, 2024.
Please note that we process refunds for a period of 60 days following the termination of the contract.
After this 60-day window, any payments received will be returned to the original ********* is advisable to escalate this issue to the broker who originally issued the payment.
Thank you.
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I (********************) have been factoring with Triumph Business Capital since 2018. My company got out of business on December 01 2024. I requested the company transfer of my reserve balance ($6854) halfway in December, 2024. They said I need to wait until Accounts Receivable are cleared, which I understood and been waiting for the clearance. As of 01/06/2025, theres $4450 uncollected balance, which $3700 is past due for 75 days. Im politely requested if the $2400 can be paid to me today as I really needed the funds. I was told my contract was renewed automatically on October, 29 and I owe $500 per month ($5500) the remaining ***************************************************************** confirmation of the renewal by email or mail. This is what you get for staying loyal for more than 6 years while receiving several offers from other respected factoring companies with buyout and lower rate offers.
Business Response
Date: 01/17/2025
Hello -
After reviewing the account again, we communicated the steps necessary to exit the factoring agreement, including submitting the required notice of termination.

This is required of all clients under contract. Until that is received, we will abide by the terms of the agreement.

We will continue to work with the client to help them reach the desired resolution.
Customer Answer
Date: 01/18/2025
I am rejecting this response because: Notice was provided on mid December. No reason to withhold $6850 because a business went out of operations. What loss did I incur Triumph for terminating the contract?
Business Response
Date: 01/31/2025
Good afternoon, We have accepted the clients termination request and have released all funds owed according to the terms of our agreement. This includes any reserves. We have communicated the successful resolution to the client and consider this matter closed.
Customer Answer
Date: 01/31/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Attached. This only allows 2000 characters.
Business Response
Date: 07/03/2024
Hello,
We are compiling a more thorough response to the complaint as specific parties are involved and will require additional review.
Customer Answer
Date: 07/03/2024
I am rejecting this response because: The pay platform Triumph Pay as well as the account manager ******* all stated that multiple single LOR can be executed as seen in image attached.. In addition, all invoices have pa dates through their partner pay platform Triumph Pay.. They also advised, with Pay dates, Triumph Business capital should release my customers but they refuse to do ********************** in GOOD FAITH.
Business Response
Date: 07/09/2024
Good morning,

Somac LLC is bound to Triumph Financial by a commercial security agreement in an accounts receivable factoring arrangement. ********************************** is bound to Triumph Financial under a personal guaranty. Despite the clear terms of the agreement, ********************** has requested, by his Desired Settlement, to have all customers released. Under the agreement and Article 9 of the Uniform Commercial Code, customers of Somac LLC are account debtors and ********************** has lien rights in ALL accounts of Somac LLC until all indebtedness is paid to Triumph in full.

Thus, Mr.********** request is premature and not able to be completed until all obligations under the agreement are satisfied by Somac LLC. The agreement requires a Complete Termination (defined below) in order to trigger a release of any account debtors. Because Triumph remains owed a sum of money under the agreement, Triumph is fully entitled to enforce its lien rights as a secured creditor.

Once Triumph is fully paid, Triumph will work on expediting all documents needed to quickly release Somac, LLC from any further obligations. Nevertheless, under the clear terms of section 12.2 of the agreement, Triumph will require a signed release from Somac LLC. Somac LLC has expressly waived rights under section ***** of the Uniform Commercial Code.

Sections 1.7,1.7(a) and (c), & 12.2, below, directly from said contract for more clarity.

12.2. No Lien Termination without Release. In recognition of Triumphs right to have a Complete Termination, notwithstanding payment in full of all Obligations by Client, Triumph shall not be required to record any terminations of any Financing Statement or satisfactions of any of Triumphs ownership rights or Security Interest in the Collateral unless and until Complete Termination has occurred. Client understands that this provision constitutes a waiver of its rights under ***** of the Uniform Commercial Code.
1.7. Complete Termination in connection with the Term of this Agreement, occurs upon satisfaction of the following conditions: (a) payment in full of all Obligations of Client to Triumph; (b) if Triumph has issued or caused to be issued guarantees, promises, or letters of credit on behalf of Client, acknowledgement from any beneficiaries thereof that Triumph or any other issuer has no outstanding direct or contingent liability therein and (c) Client has executed and delivered to Triumph a general release in a form prepared by and acceptable to Triumph.
1.7(a) and (c) have not been completed, and 12.2 requires those to be completed before a release is given.
Customer Answer
Date: 07/15/2024
All invoices has been paid to TFS and they are prolonging the process. I would like this complaint Public. Their deceptive business practice needs to be exposed.
Initial Complaint
Date:05/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After i paid off my fees they are refusing to give me the release letter for both UCCS. And I've been communicating with Triumph business capital / Advanced business capital via email and phone. And they are refusing to give me the release letter for both UCCS so i can move forward with my business. They holding me back from proceeding with my business. Triumph business capital / Advanced business capital is thee WORST company to do business with.
Business Response
Date: 05/29/2024
Hello,
************************** recently submitted a request to terminate his agreement with Triumph Financial on 5/22/2024. From that date, the end of the agreement,in accordance with his signed agreement with Triumph Financial, would be thirty (30) days, 6/21/2024. Part of the ending of said agreement is that the user, ******************, meet all ******************** obligations and or any balances owed,paid. Once paid, posted, and applied the termination process *** proceed. As of 5/28/2024, ****************** has not met the required marks to have his UCCterminated and released by Triumph Financial, as representatives have actively been reaching out to the listed contact information to have ****************** released from Triumph Financial. Once all that is required, complete, Triumph is happy, eager, and willing to assist in the expedition of ******************** requests.
Customer Answer
Date: 05/29/2024
I do not agree with Triumph response but i no longer need to proceed with my complaint. Triumph reached out and provided me with my request. I thank you (BBB) for getting involved. Please close this complaint. Thank you
Initial Complaint
Date:05/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE BUSINESS ARRANGEMENT BEGAN IN LATE 2021 WITH TRIUMPH BUSINESS CAPITAL TO FACTOR THE INVOICES FOR OUR TRUCKING COMPANY. WE WERE NOTICING INCONSISTENCIES EARLY THIS YEAR AND REACHED OUT TO OUR ACCOUNT REP FOR GUIDANCE. WE WERE CONSIDERED A "RECOURSE CLIENT" WHICH MEANS THEY CAN TAKE BACK ANY ***** ADVANED TO **, SHOULD THE CUSTOMER FAIL TO PAY THE INVOICE TO **********************. WE ASKED FOR A LIST OF THEIR TERMS AND DEFINITIONS THAT IS NOT PROVIDED IN THE CONTRACT OR ANYWHERE ONLINE THAT WE'VE FOUND, AND THEY REFUSED TO PROVIDE SUCH A THING. WHEN WE INQUIRED ABOUT THE INCONSISTENCIES WITH FEES CHARGED,CHECKS COLLECTED,RESERVE ***** ETC WE WERE TRANSFERRED FROM PERSON TO PERSON TO PERSON STILL WITH NO ANWERS. EMAILS NOT ANSWERED. WE DECIDED IN MARCH OF THIS YEAR TO STOP USING FACTORING AND GO BACK TO IN HOUSE INVOICING. WE NOTIFIED TRIUMPH OF THAT AND AWAITED FOR SUCH A TIME AS OUR A/R BALANCE REACHED ZERO AND WE WOULD BE ABLE TO COLLECT THE ***** IN OUR RESERVE ACCOUNT MINUS THE EARLY TERMINATION FEES PER THE CONTRACT. WE'VE REACHED OUT SEVERAL TIMES, CHECKS FROM ENTITIES ARE STILL ROLLING INTO THE TRIUMPH SYSTEM ON OUR BEHALF. WE ACUTALLY HAVE A NEGATIVE A/R BALANCE AND MORE THAN TEN GRAND IN RESERVES THAT THEY REFUSE TO RELEASE BECAUSE WE NO LONGER WISH TO USE THEIR SERVICES. UNSURE WHAT WE CAN DO OUTSIDE OF LEGAL ACTION.
Business Response
Date: 05/20/2024
Hello,
************, of **** EXPRESS CORP. , signed a contract with Advance Business Capital LLC d/b/a Triumph Business Capital in late 2021. At the time of signing the client did sign as stated,a Recourse Contract. That has continued to present day as the contract auto renews on a 12 month, annual, basis.
************ has been contacted by and spoken to representative at Triumph regarding the mentioned inconsistenciesto help answer any questions or issues he may be experiencing. His dedicated account executive has asked for documentation of his alleged inconsistencies, and his account executive, as of 5/20/2024, has not received any correspondence back.
************ mentioned he is trying to collect the funds from his reserve minus the termination fee. At this time, the negative A/R balance mentioned by ************ is the hold up for the inability to terminate the contract and collect said reserves.
************** account executive did reach out and request additional documentation to help resolve the negative A/R balance, thus allowing for the reserves of ************ to be used for the early termination fee, the remaining of the reserve be sent to him, and subsequent release of contractual obligations, as stated in the submission.
At this time there are no monies coming to Triumph on behalf of ************, as mentioned. We believe negative A/R balance is what is being referred to. As mentioned above, there are necessary documents needed from ************ to resolve this portion of the submission and on the account with **********************.
************ did surface a request to terminate the contract in February of 2024.
************ is not able to be released at this present time, due to the mentions above, and the mentions made in the submission, the negative A/R balance.
At this time Triumph is unable to help or accommodate the mentions in the BBB complaint submission, due to the lack of documentation provided by ************. If we can get the needed documentation,we can assist and move forward with the next steps of ************** requests.
Initial Complaint
Date:02/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/16/**** I reach out to ***** at Triumph Dispatch llc located at *********** ** about renting a 53 foot trailer, after we agreed on the price I sent a 400 dollars deposit for trailer and later find out triumph dispatch doesn't own any trailers for rent they been using amazon trailer to make money. I spent two days driving around going to different Amazon facilities looking for trailer with no success, then I ask ***** for a refund instead giving me my money back he block my number, then I call the main line and I talked to **** just to find that ***** told him I did receive a trailer and I had the trailer for a month na d mind you the first time I got in contact with ***** was on the 16 of January ****. I feel like there's only one thing left to do is to get a lawyer involved doesn't matter if I end up spending more money.
Business Response
Date: 02/06/2024
Good morning.
The complaint references Triumph Dispatch LLC. This is a misplaced and misdirected complaint to Triumph Financial. We are Triumph Financial based out of ******, *****, not ********** as indicated by the complaint and information found when researching Triumph Dispatch LLC. Though similar business in the logistics, freight, carrier, and broker arena, we are in no way affiliated with Triumph Dispatch LLC. Can we please have this closed out and removed as a complaint for Triumph Financial? Thank you.
Business Response
Date: 02/06/2024
Good morning.
The complaint references Triumph Dispatch LLC. This is a misplaced and misdirected complaint to Triumph Financial. We are Triumph Financial based out of ******, *****, not ********** as indicated by the complaint and information found when researching Triumph Dispatch LLC. Though similar business in the logistics, freight, carrier, and broker arena, we are in no way affiliated with Triumph Dispatch LLC. Can we please have this closed out and removed as a complaint for Triumph Financial? Thank you.
Customer Answer
Date: 02/08/2024
Last I heard from them was they going to get in touch with the broker and that was it.
Customer Answer
Date: 02/12/2024
I am rejecting this response because: Last I heard from them was they going to get in touch with the broker and that was it.
Business Response
Date: 02/13/2024
Hello, Triumph Financial is in no way affiliated with Triumph Dispatch. We did not receive any funds from **********************, we would not be refunding any monies to **********************. We are not a dispatch service but a ****************** Though similar in name and in the 'trucking' arena, we are not one in the same. Kindly, direct your complaint to the correct company, Triumph Dispatch Services. They can by found at triumphdispatchservices.com
Initial Complaint
Date:09/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Should be zero stars. This company is unbelievably incompetent. They pass the blame on to whoever they can for THEIR s**** **** This is the second time for no reason my account *** been locked. They tell me 24 to 48 hrs but then its weeks. They put me in such a financial bind where i couldnt pay employees or contractors.God help you if you have a payment issue and need to speak to someone. Their favorite thing is to "write a ticket" on your issue and get back to you. Good luck dealing with this mess. I will no longer process any payments through this joke of a company. I want my account unlocked immediately so my monies can be released
Business Response
Date: 10/27/2023
Hello -

We have attempted to identify the account associated with this complaint. Unfortunately, we are unable to verify the client.

If the client can provide additional information, or an MC#, we more quickly address the issue. Thank you.
Initial Complaint
Date:09/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their saying i owe them ***** to leave my contract i haven't used them in 3 years and they contract dont say early termination fee of ***** their holding me hostage because they have my ucc filing on my company.
Business Response
Date: 10/30/2023
After review of the client's complaint, we wanted to provide specific feedback on both the terms of the contract and the steps taken to help accommodate the client's request:

- The client's agreement states a 90-day notice to end their factoring account. The client submitted their request more than 90 days after their renewal date (187 days later than the agreement requires). According to the terms, the contract renewed for another year.
- A client can terminate the contract by paying an early termination fee. Based on the terms of the agreement, the termination fee should have been $7800. After review, we offered to lower it to $4,000.
- The client was also in discussions with another factoring company, which could buyout the contract and pay the early termination fee on the client's behalf.
- Triumph then offered a waiver of $3800 to further help accommodate the client's request.

- To date, we have not received additional feedback from the client, nor the other factoring company on a buyout.

We are prepared to move forward with the buyout once we receive additional communication from the other factoring company.

Customer Answer
Date: 10/30/2023
I am rejecting this response because:

The policy reads that it's a percentage of what was factored in the last 6 months. We have not factored with them in over 3 years. We also never put in a written notice to renew the only . They are picking and closing amounts in which legally we don't owe them $7800, $4000 or $3800. We haven't responded because we reached out to attorney General and the BBB to help us because they are still trying to charge us. What can you do? Continue to argue with them when they know they are in the wrong?
Business Response
Date: 11/17/2023
We are compiling the necessary items for a more comprehensive response. Thank you.
Customer Answer
Date: 11/17/2023
?

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