Reviews

Heritage Auction items are good and the process to buy is easy

Anu, Thank you for your thoughtful review! We're so glad to hear youre happy with our items and found the buying process smooth. We truly appreciate your support and look forward to helping you again.

I never received payment for a piece I sold with them. They took my money and did not explain. Hopefully, this will get resolved here.

Dear *****,Thank you for your feedback. I'm sorry to hear that you were disappointed by your recent experience. We take these concerns seriously and always strive to provide clear communication and resolution.I wanted to follow up regarding the settlement payment you mentioned. As explained in our previous emails, your settlement was applied to an outstanding invoice. Your Consignment Director also reached out to you, and we hope that we have answered all of your questions and concerns. Additionally, we tried calling and left several messages to ensure that everything was clear. Should you need further assistance or clarification, please feel free to reach out. We're here to help and ensure everything is fully resolved. We appreciate your trust in us and hope to continue working with you in the future.

I shipped out thousands of sports cards to ************************* and was told by him numerous times that he was going through my cards and would be sending multiple cards to be sent out for grading. This has been going on for over a year and half. ************************* is a Liar and a disgrace to Heritage Auctions and if is there protocol to be lying to there costumers then Heritage Auctions should be SHUT DOWN. As a costumer I put my trust in ************************* to be truthful and he has done nothing but lied. The boxs I sent have never even been opened by anyone at Heritage Auctions , In my eyes that is disrespectful to be told that my cards would be going in the upcoming auctions ( which I was told several times ). I have been asking ***** to ship my cards to me so I can find a real company that is willing to sell my cards and he told me that he didnt even know where my cards are. I finally left ***** know that if my cards werent shipped to me within 2 weeks that I would take legal action and guess what ***** found my cards and shipped them back to me after almost 2 years and at least 30 calls to *****. I seriously would not recommend Heritage Auctions to anyone because there employees are the worst.

Thank you for your feedback. We sincerely apologize for any frustration youve experienced during this process.We understand that you reached out multiple times regarding your items. However, its important to clarify that the additional consignment was unsolicited and sent to us after we had communicated that we would only be able to handle specific items from your collection. We advised that these unsolicited items would be processed as time permitted, and we regret that this timeline did not meet your expectations.Our goal is always to provide clear communication and timely service to all our consignors. We understand the importance of respecting your time and concerns, and we are reviewing our processes to ensure better handling of such situations in the future.If you would like to discuss this matter further, please feel free to contact us directly. We value your business and appreciate the opportunity to address your concerns.Best regards,*************************** | ******************* Heritage Auctions HERITAGE AUCTIONS ***************************************************************************************** Mailing Address: ************************************* Direct: ************ | 877-HERITAGE (********)| Fax: ************ ************ | HA.com

I wouldn't recommend this company to anyone. The communication and customer service is terrible. If you do speak to them, it is rude, dismissive and shady. I'll follow up when I receive my merchandise back or a check....I have read other reviews, and have called my lawyer. Beware.

Dear ******************,Thank you for sharing your feedback. We deeply regret that your experience with Heritage Auctions has been unsatisfactory. We took your concerns seriously and worked promptly and professionally to address them. Regarding the communication and customer service issues you mentioned, our team was in regular contact with you to resolve your concerns. Furthermore, we took additional steps to ensure your satisfaction by arranging to send your consigned item back to you. We hope this resolution demonstrates our commitment to making things right. We appreciate your patience and understanding.

I have been a customer of **********************, both buying and selling numismatic items since the mid 2010s. I have had mostly positive experiences the few times I have interacted with their customer service staff.I had a difference of opinion with them last year which required me to contact a corporate staff member but it was quickly resolved in a respectful manner and to my satisfaction with a clear and detailed explanation.The only concern I have is that although their photographs are usually outstanding, occasional items received, though still within the grade assigned, will have less eye appeal than pictured. Despite this, I recommend Heritage auctions most highly. I am frequently pleasantly surprised at the items which are presented at auction.Thank you for the opportunity to comment.

Dear ******************,Thank you for your kind words and for being a valued customer of ********************** since the mid-2010s. We are delighted to hear about your positive experiences with our customer service staff and appreciate your feedback regarding the resolution of your concerns. We also value your suggestion about improving our photographs for online display. Your feedback is crucial in helping us enhance our services, and we will certainly take it into consideration to provide a better experience for all our clients.Thank you for recommending Heritage Auctions and for your continued support. We look forward to serving you again and surprising you with our offerings at future auctions.

There are several faults at this place:1- They are very late on shipping the banknotes 2- Their customers or bidders are not transparent which by itself shows there is something wrong with their strategy working on hidden terms 3- On a recent situation on their LIVE AUCTION process system a major fault was noticed!(a banknote which was not among the notes I had interest in showed up suddenly and I was billed for it).**************, PhD

Dear **************,Thank you for your feedback. We apologize for any inconvenience you experienced. After reviewing your account, we found that the bids in question were all placed before the auction started and not through our HA Live system. Most of our packages ship quickly, but as you can appreciate, some take more time to pack carefully. We have hired more shippers and believe we are regularly shipping within our advertised time frames. We appreciate your understanding.

If I was to truly rate Heritage Auctions I would rate them with a zero score because of an employee by the name of *************************. We'll let me tell you this much this is when wata game *************** first opened up. I contacted several auction companies in regards to selling everything I owned in my vintage video game collection. I had roughly 631 NES video games CIB. 22 FIRST EDITION BLACK BOX GAMES, 719 SNES GAMES CIB FEW SEALED. Well I was told by this person here that I had nothing in my entire collection of value & he also asked me how was I buying these items cause if I am a disabled veteran who is in ill health then how is it that I could afford to buy these games. I told them my wife works & I receive 80% disability income from the ***************** and social security. This person said to me I should focus on not buying junk games & focus on getting better & that Heritage Auctions doesn't sell anything that hasn't been graded already and that I needed to have a single item in my collection worth upwards of $10K. And funny thing is I have sold to people such as ***************** from mcmrose.com and we'll I have had very nice games a graded CIB 9.2 Metal Storm NES sold on **** one week ago for $1K+ and I have sold everything on **** for $49,700 so I don't think I had nothing in value. I also don't like how this person contacted Social Security and I was investigated up until they seen the fact my wife works & how I recently sold around 77K video games to *********************** owner of pricecharting.com. So that being said social security dropped their investigation & were extremely sorry for having to interact with me & when I threatened a lawsuit against them they told me who it was to file a claim on me which was ************************* from ha.com. As well as they do sell non-graded video games & comic books, I was told my comics were worth $150 for 9 long boxes and I sold them on **** for $147,900. So the fact that they don't help all people especially veterans I hate HA 100%

We have banned this person from our business for threatening our staff.

Buyer from ***********, item shipped without consulting of shipping fees and Heritage decided to charge way beyond what is a standard charge. Considering I had sent a 3kg package to the ** for $140NZD less than what I was charged $470NZD for an item that weighs 500grams, its clear to see where the mark up is being made. Not a service Id use again or would encourage others too if you dont like non disclosed charges.

We charged our standard discounted ***** rate for a shipment of this size from the ** to ***********. Due to this being an international shipment, we charged based on the actual shipment itself, so the cost is unknown until the item is packaged and ready to ship. We have offered the client a coupon for the total amount paid for shipping and they indicated that they were happy we reached out and satisfied with our offer to resolve.