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Find a Location

US Auto Shipping has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • US Auto Shipping

      Dallas, TX 75208-1953

    • US Auto Shipping

      539 W Commerce St # 145 Dallas, TX 75208-1953

    • US Auto Shipping

      18484 Preston Rd Dallas, TX 75252-5400

    Business ProfileforUS Auto Shipping

    Auto Transportation
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    US Auto Shipping has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • US Auto Shipping

        Dallas, TX 75208-1953

      • US Auto Shipping

        539 W Commerce St # 145 Dallas, TX 75208-1953

      • US Auto Shipping

        18484 Preston Rd Dallas, TX 75252-5400

      Location of This Business
      Dallas, TX 75208-1953
      BBB File Opened:
      7/15/2020
      Alternate Business Name
      • Express Hound Auto Transport
      Contact Information

      Principal

      • Mr. Ronnie Gordon

      Customer Contact

      • Mr. Ronnie Gordon
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      This transportation company goes by the name of US CAR TRANSPORT The guy we spoke to say his name is ******, we spoke to him several times prior to hiring his company to transport our car. After we paid money for a down payment. My pick up date was on Friday the 10th of May we gave you the $200 as a deposit and as of this day its Sunday we have not heard from anyone to pick up the car and you are not answering our calls anymore? This seems like a big scam so now I have to call around for help. Also contact the BBB and I might have to hire my attorney and file a lawsuit against this company. ****** at US CAR TRANSPORT is who Ill start with!

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vrinda S

      1 star

      03/28/2024

      THEY ARE A SCAM AND A COMPLETE FRAUD.Do not trust anything that they tell you on the phone, especially with regards to refunds after cancellation. Their representative very clearly told me that we can get a 100% refund if we cancel our booking 3 days before the date f shipping. I had to cancel my move due to some personal reason, so I informed their rep 10 days prior to the date of shipping about the same and even then he did say that the refund will take around 7-10 business days to get completed. However, after following up for more than 2 weeks, now I am threatened by their management that if I call them again, they will call the cops and what not. Now they are telling me that they have a no refund policy. I have their calls and all the follow *** recorded, but they mislead you on the phone with no intentions of fulfilling their commitments. They do exact opposite of what they commit.. Dont do business with them

      Local BBB

      BBB serving North Central Texas

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