Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

118 total complaints in the last 3 years.
48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I believe my privacy and identity has been violated by this company and Comerica Bank/ Direct ************ services are purposefully withholding my benefits, and will not release the funds entitled to me. The supposed customer service department gave me a defunct email address to send the appropriate documents to unlock my account after I could not verify a physical address, but provided them multiple sources of information to verify my identity including my SSN, Birthdate, and mother's maiden name. I request my funds to be released and mailed to me via paper check to my current address.
Customer Answer
Date: 04/30/2024
I have resolved the issue. Thank you so much for your assistance. I feel much better that there are organizations that help advocate for consumers such as me.
Initial Complaint
Date:04/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return a school book they returned my money then took it back . I have yet to get my money back . They are scamming people after and investigating this should have been easy they returned the money after returning to me . I have a statement from the company stating they need to return the money and yet my company still dont help .
Business Response
Date: 05/08/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***********************.His concerns with regards to disputed amount in the amount of $66.14 was received.

I have escalated his complaint to the Direct Express ************************** He will be contacted to assist him in resolving his card concerns.

Sincerely
********************;
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been denied the card to bank function after sending the required documentation via email prompt on web site several times . I have called numerous times and have been told to resubmit the information again and again. It appears to me that the agents dont know how to fix this issue. I would like this ACH transfer option unlocked asap. Thank you
Business Response
Date: 05/03/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency. ******************* is concerned about Direct Express card and speaking with a Direct Express customer service representative.

I have escalated complaint to the Direct Express ************************** ******************* will be contacted to assist in resolving card concerns.

Additionally, ******************* can contact me at ************ if he has any questions, I would be happy to speak with him.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:04/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on social security and recieve my payment of $510.00 the 3rd of every month.My money is put on a debit card from COMERICA BANK/DIRECTEXPRESS.On March 1st 2024 when I went to use my card it was shut off. I called for an explanation and was told suspected fraud. I was instructed to send copies of my SSN, THE ***** CARD NUMBER, and ID. I have done this over 20 times since that date and keep getting told to resend the information and still no results. Well now I am down 2 payments as my April 3rd payment is also held up. This money is what I live off and I have bills to pay. When you call them I am on the phone for 2 to 3 hours at a time before they pick up, then I send the documents they want and am told to call back in 4 hours only to repeat the entire process again
Business Response
Date: 04/19/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *********************. ******************* is concerned about Direct Express card and speaking with a Direct Express customer service representative.

I have escalated the complaint to the Direct Express ************************** She will be contacted to assist in resolving card concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/10/24, Comerica Bank deducted $49.53 from my checking account and indicates a telephone transfer. They did not have my permission to withdraw or transfer money from my account without my consent. I want the monies transferred back to my checking account.
Business Response
Date: 04/17/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***************************. Her concern involves a Telephone transfer from her Personal Checking Account.

We were able to assist by providing an explanation on why Comerica was authorized to set off funds in any account according to the terms and conditions in our Business and Personal Deposit Account Contract.

Section 2.14 Set Off. You agree that we may, at any time and without prior notice, set off funds in any Account, or any other funds or property in our possession, in which you have an ownership interest for the payment of debts or liabilities, including loans, owed to us by any or all of you, to the fullest extent permitted by law and regardless of the source of the funds in your Account. You understand such action could result in an interest penalty or dishonor of subsequent debits. Our ability to Set Off does not apply to Personal Accounts if the obligation is created under a consumer credit card plan, IRAs or ESAs.

Please encourage *************************** to contact me at the telephone number listed below if she has any additional questions.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:04/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was money on the Way2Go Card on 4/4/2024. I tried to put gas and it was declined with a $30 hold on my card. I called *********** to try and get the money back and I spoke with two different reps. **** were very rude and unhelpful. There is still a $30 hold on the card and having to wait 7-10 business days for a debit purchase that was declined is capitalism at its finest. Personal gestures were also made during these calls and the call center needs to be retrained on professionalism.
Business Response
Date: 04/18/2024
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by ***********************************. Way2Go card concerns were escalated to GES.
We were able unable to reach her.
Please encourage her to contact me at the telephone number listed below.
Sincerely,
*********************
Assistant Vice President
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:04/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comerica is having issues.. The ledger never aligns with the dates of transactions and is never in the correct order. Its not reporting the withdrawal and deposit correctly ****** was withdrawn April 1 but its saying deposited and put it on top of my original balance.. I later put 132 back in the account never accurately reported either
Business Response
Date: 04/17/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***********************. His concern involves a missing merchant refund and transaction posting order.

We were able to assist by providing the customer with a copy of his bank statement showing the refund from the merchant. The customer will review his bank statement then follow up directly with merchant if has still has concerns about his refund. I also provided a copy of our Business and Personal Deposit Contract which provides information on transaction posting order under Section:

2:15 Posting Order. We determine the order checks, transfers and other transactions are posted to and paid from the funds in your Checking or
Savings Account and reserve the right to post and pay checks, transfers and
other transactions in any order. However, our usual posting order for ordinary
transactions is as follows:
1. All credits, including but not limited to checks that you deposit into your Checking or Savings Account,wire transfer deposits, ACH direct deposits, ATM deposits and cash deposits,posted in high to low order without regard to transaction type.
2. Error resolution debit entries. These entries correct or reverse prior credits that we gave in error to your Checking or Savings Account, posted in high to low order.
3. Fees that you owe us,including but not limited to fees for your Checking or Savings Account, paid in high to low order.
4. Wire transfer debits, paid in high to low order.
5. ATM, Debit Card and customer initiated electronic and IVR (interactive voice response) telephone transfers between Comerica Bank Checking or Savings Accounts. If we know when the transactions occurred, we pay them in chronological order. If we do not know when the transactions occurred, we pay in low to high order.
6. All other debit transactions not described in 2-5 immediately above, including but not limited to checks, online bill payments, teller withdrawals and in person/telephone (non-IVR) transfers, paid in high to low order without regard to transaction type.

Please encourage *********************** to contact me at the telephone number listed below if he has additional questions or concerns.
Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked my available balance and all pending charges to make sure all had been deducted. I then transferred money grin another comerica customer my mother to my account. I waited until it posted before I used my debit card. It set a spiral of charges u do not understand. I added by zelke more money as needed. It posted once again before charges were over drafted. There is no way I have 10 over draft fees. Looking at my history proves the money was in fact deposited before I used my debit.. tho done were pending several days I made sure my deposits by in house transfers were posted.. they have done this before. I admit at the end of the month I have had to use over draft to get me thru and it is always 1 amount 1 time. I've had several companies charge me for subscriptions I canceled and comerica took care of the fees and companies refunded my money.. this is their way of making money. If the online amounts are not correct when I look at my account then it should not say it is.. so they go against what I see and look at their end which is a different program. I'm tired of this. I make mistakes but this is not a mistake on my part. I find it to make sure...
Customer Answer
Date: 04/02/2024
Hi
Comerica reached out April 1st. Same woman I spoke to before complaint was sent. She will be back in touch in 2 to 3 days
Thank you
Business Response
Date: 04/10/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *******************************.Her concern involves overdraft fees assessed to her Personal Checking Account.The customer incurred Overdraft Fees in March 2024. The customer reviewed her account activity and confirmed the transactions were valid. No bank error occurred on the customer account.

We were able to assist by refunding $136.00 in Overdraft Fees as a courtesy.

I welcome the opportunity to assist ******************************* in resolving her concerns.

Please encourage her to contact me at the telephone number listed below.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 04/10/2024
I am rejecting this response because:
I'm unable to show where u had money in the bank. I transfered money from another account. I waited until it posted. My pending posted. I was careful to not go overdrawn checking my account each time before using it. It started with att I setup a payment to be paid at a late date but it took immediately. It was pending. I called att within 1 minute. They refunded the money and it hit my bank and posted before the transaction was off of pending. I look at my account online the sane way every month. I have money transferred from another comerica account and it hits immediately. It posted the moment it gets to my account. I've done this several times. I also no when a company pulls out money then immediately refund it comerica removes the od fees if I call. I do not exited them to fix what was my bad judgements. I do however expect them not to take advantage of the consumer. And when all of my items are pending. And have been taken out of my balance I do not believe they can go in and change the items around and put deposit after the minus it out to cause these fees. I've been on my mother's account 20 years then opened my own due to disability but 30 years and the amount of money my mother keeps in savings and checking then be treated like a dummy I will not tolerate. I had 10 over draft fees. The 1 I had to get money to finish out the month so until the rest are refunded 9 total... because I'm in the right. I will keep complaining and watch others see this and realize what is going on.... I know what my balance was. I knew deposits posted before I used my debit card.
*********************** wishard
Business Response
Date: 04/17/2024
Dear Better Business Bureau,

I am in receipt of the follow up response submitted to your agency by *******************************. Her concerns involve overdraft fees assessed to her Personal Checking Account.

We are respectfully declining to refund additional Overdraft Fees to the customer account. The customer has received an Overdraft Fee refund totaling $136.00 as a courtesy. There were no bank errors on the customer account.

The customer was provided with our disclosure on What you need to know about overdrafts and overdraft fees at account opening. She also elected to Opt In to our ***************** Services on 4/11/2018. Which discloses the following information:

What are the standard overdraft practices that come with my account?
We do authorize and pay overdrafts for the following types.
of transactions:
Checks and other transactions made using your checking
account number.
Certain ACH transactions
Automatic bill payments

What is Comericas enhanced overdraft service?
We do not authorize and pay overdrafts for the following.
types of transactions unless you ask us to (see below):
ATM transactions
Everyday debit card transactions

What fees will I be charged if Comerica Bank pays my overdraft?
Under our standard overdraft practices and our enhanced overdraft service: We will charge you a fee of up to $34 each time we pay an overdraft. We will not charge you more than 2 such fees per day. If your account remains overdrawn for 5 or more consecutive business days, we will charge an additional fee of $6 per day. This fee will continue for 5 consecutive business days or until the account is brought into a positive balance, whichever is first. Your account status is determined at the close of our processing day. This additional $6 fee does not apply to any Executive Signature accounts. What if I want Comerica Bank to authorize and pay overdrafts on my ATM and everyday debit card.
The customer also received our Business and Personal Deposit Contract at account opening which provides information on Posting Order, Non-Sufficient Funds, and Overdraft Fees.

Section 2.15 Posting Order. We determine the order checks,transfers and other transactions are posted to and paid from the funds in your Checking or Savings Account and reserve the right to post and pay checks,transfers, and other transactions in any order. However, our usual posting order for ordinary transactions is as follows: 1. All credits,including but not limited to checks that you deposit into your Checking or Savings Account, wire transfer deposits, ACH direct deposits, ATM deposits and cash deposits, posted in high to low order without regard to transaction type. 2. Error resolution debit entries. These entries correct or reverse prior credits that we gave in error to your Checking or Savings Account, posted in high to low order. 3. Fees that you owe us,including but not limited to fees for your Checking or Savings Account, paid in high to low order. 4. Wire transfer debits, paid in high to low order. 5. ATM, Debit Card and customer initiated electronic and IVR (interactive voice response) telephone transfers between Comerica Bank Checking or Savings Accounts. If we know when the transactions occurred, we pay them in chronological order. If we do not know when the transactions occurred, we pay in low to high order. 6. All other debit transactions not described in 2-5 immediately above, including but not limited to checks, online bill payments, teller withdrawals and in person/telephone (non-IVR) transfers, paid in high to low order without regard to transaction type.

Section 2.20.14 Non-Sufficient Funds (sometimes referred to as Insufficient Funds) and Overdrafts. If you issue checks or electronic funds transfer orders, or otherwise withdraw or transfer funds in an amount that exceeds the Available Balance in your Account, we may, in our sole discretion, pay the item or order and overdraw your Account or reject the instruction and return the item unpaid. Each time an item is presented on insufficient funds, an NSF fee may be charged. For purchases made with a Card,we place a temporary hold on your Account in an amount equal to the merchant payment authorization that we received through the payment authorization system. In certain circumstances, the payment authorization system permits the merchant to request an authorization for more or less than the final amount of the transaction. A payment authorization tells the merchant whether your Card account has enough money or availability to cover, for example, the gas you are about to pump, a restaurant tab plus potential tip, delivery fees on mail orders, or extra hotel services that you might incur. These authorizations may affect your Available Balance until the final amount of the transaction is received or the transaction is cancelled, which could take three (3) Business Days or more. If your Account is overdrawn, you agree to pay us the amount of the Overdraft immediately, without notice or demand from us. Unless we otherwise agree in writing, you authorize us, in our sole discretion, to transfer funds from any one of your Accounts to any other of your Accounts to cover an Overdraft. Our payment of any checks, transfers, Card transactions, or withdrawals or other transactions which exceed the Available Balance in your Account in no way obligates us to continue the practice at a later time. We may discontinue this practice at any time without notice to you unless we have agreed otherwise. We will not be liable for returning items without payment or refusing to transfer funds if at any time the imposition of Service Charges has resulted in an insufficient Available Balance in the Account unless we have otherwise agreed in writing.
Respectfully,Im asking that you close the customer complaint. As there were no bank errors that occurred on her account.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 04/18/2024
I am rejecting this response because:
When funds were transferred to my account I made sure it posted. I then used my debit card and due to other over draft fees that att put the money rig back in and it posted before the money going out. How is that right. Nit q time did I nit check my online funds before using it.
I SAW SEVERAL PENDING TRANSACTIONS I SAW THE DEPOSIT AMAZINGLY. IT NEVER SHOWED ME MY PENDING TRANSACTIONS WERE GOING TO BOUNCE. IT SHOWED A BALANCE AND PENDING WAS ALREADY PIT THRU. HAD YOU NOT HIT ME 34 X 2 I WOULD NIT HAD ANYMORE.. YOUR BANK PULLS OUT BEFORE PUTTING DEPOSIT ON YET IT SHOWS ON LINE THAT I'M FINE. YET I'VE USED OD BEFORE DUE TO I AM DISABLED. DO NOT MAKE ENOUGH TO PAY MY BILLS..MOBODY UNDERSTANDS WHAT THIS DOES TO A PERSON THAT HAS BEEN BEST DOWN ALREADY BY HER OWN CHILD. AND I LOST MY SON AND MY DAUGHTER ASSUMED MY NECT IF KIN AND STOLE EVERYTHING. I CAN'T EVEN PAY AN ATTORNEY. CAR BREAKS DOWN AND GETS. BROKE. INTO..I HAVE TO PAY STORAGE..AND RENT Uhaul TO GO from north TEXAS TO ******.. This pushed me over that edge I can't get Away from
Business Response
Date: 05/24/2024
Dear Better Business Bureau,

In my earlier responses to your office, I outlined why *********************************** was assessed overdraft fees. We understand that ****************** ******* disagrees with the Banks position on the overdraft fees she was assessed. The fees her account was charged were not a result of a Bank error. As a courtesy,she was refunded $136.00. Over the past year, ****************** was refunded $272.00,as a courtesy.
We are respectfully, requesting that the Better Business Bureau closes this case. Please let me know if you have questions or need additional information.

Sincerely,

*********************
Corporate Quality Officer
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need my replacement card and it's been almost a month. I sent them info and they're saying that it's not good. I have bills to pay and they don't give a ****.
Business Response
Date: 03/22/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *********************. This complaint involves a Direct Express debit card. **** appears to be concerned about receipt of a Direct Express card.

Upon receipt of the complaint, I forwarded ****** concerns to Direct Express management. I have been informed that they reached out to **** to provide assistance.

Please encourage **** to contact the Direct Express ************************* (CAG) if he has additional questions or concerns. The representative will be happy to assist him. You may reach the ************************* (CAG) by telephone or email, at ************ or Email: ****************************.

********************************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:03/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to close my mother's accounts at comerica bank. She died last May and I am her only heir per her will. They were provided a muniment of title, per their request, a death certificate, her will, her divorce decree, social security card, ******** card, and driver's license. They said, for reasons unknown and unexplained, that it had to go to their legal department, but that it would be cleared the next day. That was 3 weeks ago. I've called repeated trying to get answers. They will tell me nothing. They won't give me a phone number or name of anyone else I can speak to. A time-line for getting my money and they have now blocked access to her accounts. I'm disabled and don't know what I can do. They are keeping money that doesn't belong to them. It is unbelievable.
Business Response
Date: 04/01/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by **************. Her concern involves an account her deceased mother maintained at Comerica Bank. ************** is working with the ************** to provide required documentation that is needed to move forward with her request of account closure.

Ms. ***** is aware of the documentation she needs to provide to the **************.

Sincerely,
*********************
Assistant Vice President
Corporate **************************
Comerica Incorporated
************

Business Response
Date: 04/02/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by **************. Her concern involves an account her deceased mother maintained at Comerica Bank. ************** is working with the ************** to provide required documentation that is needed to move forward with her request of account closure.

Ms. ***** is aware of the documentation she needs to provide to the **************.

Sincerely,
*********************
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************

Business Response
Date: 04/12/2024
Dear Better Business Bureau,
I am in receipt of the complaint submitted to your agency by **********************************. Her concern involves a deceased customer account and proper identification.
We were able to assist her on 4/1/24.
Please encourage her to contact me if she has any further questions.
Sincerely,

*********************
Assistant Vice President
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 04/12/2024
I am rejecting this response because:
Comerica was provided all of the documentation that was required to close this account when we first went there in February. Although my mother and myself had been banking there for over 25 years, ******************, the bank manager, determined for reasons unbeknownst to me, that the court order stating that my mother's accounts should be immediately released to me, was somehow suspicious and had to go to Comerica's legal department. ***** told us on the day we first went to the bank, February 15th, that it would only take a day or perhaps two. I began making inquiries the following week when I didn't hear from him for a week. He had no information to tell us since he said that he didn't know anything. What followed was repeated requests for a phone contact, a name, an address or anything that would help me find out why my money was being held from me. It wasn't until after I contacted the BBB that I heard from anyone at all. They were still unable to tell me why my money was being kept by the bank. After the contract with BBB, I started getting repeated request for every document that I'd already provided to ***** back in February. When I spoke to ***** she said that the legal department didn't even get the documents until March 15th. Therefore, I have to believe that ***** held up sending my documents because he didn't like the way I spoke to him initially. I was understandably annoyed that he made the determination that disbursing my mother's funds required the legal department. Ridiculous. I believe he did all of this because he could and what could I do about it. I know for certain he held up my documents unless the legal department is lying. The stress from this made my health much worse. I suffer from a rare genetic disorder, EDS, and this kind of stress sent me to the doctor and required my medication to be increased by a third. It's a closely watched medication and can be dangerous so this was a truly bad but a necessary result from this situation. Further, I missed out on an opportunity to save a great deal of money on a necessary piece of medical equipment.
In conclusion, I am not at all happy with the note from **** stating how we were working together to resolve this problem. Is it solved? Well sure, they did finally have to give me my own money but what I had to go through to get it was absurd, outrageous and under the circumstances, mean.

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