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Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have fulfilled the amount owed in a settlement with Caine & Weiner. After payment, i've noticed the account is still on my credit report after it has been settled.

    Business Response

    Date: 07/30/2024

    We completed our investigation of this complaint. The account was settled and closed in our office. We have sent a request to the credit reporting agencies to have this account updated on the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:06/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Progressive I do not have contract with Caine & Weiner, they did not provide me with the original contract as I requested on 02/28/2024 via certified tracking mail which I know Caine & Weiner received on March 7, 2024, at 9:39 am because I received my green U.S.P.S tracking confirmation showing Caine & Weiner signed for my request letter Caine & Weiner is reporting derogatory information to the credit bureaus Experian, Equifax and TransUnion .I have noticed that ******************* has given my info to another company and now they are trying to collect on a debt I'm not liable for which is illegal and against the law according to 15 USC 1692 (g) Section 809 (b) Failing to validate a debt as allowed to the debtor. and Caine & Weiner may be liable under 15 U.S.C. 1692k for failing to comply with the provisions of the ***** and liable for reporting this illegal debt to credit reporting agencies

    Business Response

    Date: 07/01/2024

    We completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report. As requested by the consumer, they will receive no further communication from our office. If the consumer requires further assistance, they can call our office at *************.

    Customer Answer

    Date: 07/02/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am NOT liable for this debt with Caine & Weiner. I DO NOT have a contract with ****************************** they cannot provide me with the original contract as requested multiple times. I spoke with a representative who claimed to be the supervisor "*******************************" at ************** and was told she "will not provide me with, nor does she have to provide me with the original contact i am requesting to confirm this account" I demand that this account be removed from my credit report as it is my right per FCRA and FACTA, if ***************************** collection agency does not comply I will Be filling a formal complaint with the **** and the ****

    Business Response

    Date: 07/01/2024

    We completed our investigation of this complaint and believe we have the accurate consumer and account information. We previously mailed the consumer verification on 05/20/24. The consumers dispute is noted in our system. However, creditor records continue to indicate that the balance remains due and as such the information being reported to the credit bureaus appears accurate. Our office did not purchase the debt and as such there would be no contract between our agency and the consumer. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CAINE & WEINER *********************************** ************** ACCOUNT# *********** U.S. Code ***** - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature.Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between PROGRESSIVE, notarized and sworn under penalty and perjury for CAINE & WEINER ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.

    Business Response

    Date: 06/24/2024

    We completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 06/25/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner, i do not have a contract with ****************************** they did not provide me with the original contract as i requested

    Customer Answer

    Date: 06/17/2024

    I did not receive any documents from this company 

    Business Response

    Date: 06/20/2024

    We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 06/13/2024

    I have provide correct document for the BBB to continue with the complaint. Please provide an update?

    Business Response

    Date: 06/20/2024

    We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  • Initial Complaint

    Date:06/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER. I do not have a contract with the collection agency that is trying to collect this debt. They did not provide me with the original contract as requested.

    Business Response

    Date: 06/11/2024

    We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not know who this company is, I do not know what they do, I do not have any sort of contracts or agreements with this company. I only realized that they were on my credit report when I was trying to refinance my house. I requested original contracts with this company and have yet to hear hear back. At this moment this company is hurting my financially even though I have no knowledge of them or what they do nor want.

    Business Response

    Date: 06/11/2024

    We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive. I do not have a contract with Caine and Weiner. They did not provide the original contract contract as I requested.

    Customer Answer

    Date: 06/03/2024

    I have not received any form of communication that indicated a collection from said company. Whether that be email, call, text, or letter I havent seen any documentation of a debt.

    Business Response

    Date: 06/11/2024

    We would need the full address to send verification. The consumer only provided state and zip on the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

    Customer Answer

    Date: 06/12/2024

    I am rejecting this response because: There was no communication prior to me disputing this incorrect debt collection until I disputed it which leads me to believe it is an unjust collection. Shouldnt the collection agency have done their research? Why am I doing their job for them. 

    Business Response

    Date: 06/13/2024

    We have not received new information. Please see our previous response on 06-11-2024. Validation was sent 07-29-22.  If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

    Customer Answer

    Date: 06/13/2024

    I am rejecting this response because:   There was no validation sent. Ive never received anything from Caine & Wiener. I am requesting proof of said validation. 

    Customer Answer

    Date: 07/10/2024

    I havent received an update on my complaint and the debt is still appearing on my credit report I just wanted to hear back concerning my complaint. 

    Customer Answer

    Date: 07/10/2024

    I havent received an update on my complaint and the debt is still appearing on my credit report I just wanted to hear back concerning my complaint. 

    Customer Answer

    Date: 07/22/2024

    ***************************************************

    Business Response

    Date: 07/24/2024

    We will mail the consumer verification to the address provided in his response. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

    Customer Answer

    Date: 07/24/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH PROGRESSIVE. I DO NOT HAVE A CONTRACT WITH CAINE & WEINER, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED.

    Customer Answer

    Date: 06/03/2024

    I have called this company and requested the **** be verified and if they would send the original contract agreement. They have yet to do so at this time. Its been 3 months since I made contact and still have not received anything. I would like this debt to be removed from my credit report. I have no agreement or contract with Caine and weiner. 

    Business Response

    Date: 06/11/2024

    We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

    Customer Answer

    Date: 06/11/2024

    I am rejecting this response because:   This still have not provided me with proof or verification of this so called debt, nor have they sent me proof of a contract with Caine and weiner company. I have no business or contract with this business that is posting on my credit report and would like this to be removed immediately from my credit report. 

    Business Response

    Date: 06/13/2024

    Our office did not purchase the debt and as such there would be no contract between our agency and the consumer. Verification was sent 06-12-24 to the address on the compliant. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

    Customer Answer

    Date: 06/13/2024

    I am rejecting this response because:   You just admitted to me and you not having a contract. I have no knowledge of any debt or money owed to your company so for that reason I am asking you remove an inaccurate posting on my credit report for an account that is inaccurate.   

Caine & Weiner is NOT a BBB Accredited Business.

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