Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this **** with charter communications, I do not have contract with CAINE WEINER, they did not provide me with the original contract as i requested.

  Business Response

  Date: 06/09/2024

  We requested verification from the creditor and will mail it to the consumer once it is received. We will send a request to the credit reporting agencies to note this account as disputed.  If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accounts Affected by the Crime Account Number: ***************** ************* Fraudulent Information on Credit Reports $ *********************************************** NATIONAL CREDIT Organization: ADJUST original creditor:VERVE MASTERCARD Date fraud began: Date that I discovered it:Total fraudulent amount: Accounts or Charges Personal Information Yes, fraudulent accounts or charges appear on my credit report Addresses: ************************************************************ ****

  Business Response

  Date: 05/23/2024

  We cannot locate this consumer based on the information provided.  Please have the consumer provide additional information so we can locate their account.  Information should include the complete account number, creditor name, previous address, balance owed and/or C&W reference number.  If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with PROGRESSIVE. I do not have a contract with CAINE & WEINER They did not provide me with the original contract as I requested.

  Customer Answer

  Date: 05/20/2024

  I have no knowlege of the account ******************** & Weiner has reported to the credit bureaus. I have no contract or agreement with Caine & Weine. I have requested information and have not received it. I demand for this to be removed from my credit. 

  Business Response

  Date: 06/09/2024

  We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

• Initial Complaint

  Date:05/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Name:Last Name:Address: Phone: Email: ************************************************************************************************************* ************ Accounts Affected by the Crime Account Number: ***************** X** 5/2024 Other ********************** or IQ DATA ************* INTERNATIONAL: THE SLATES APTS GA Date fraud began: Date that I discovered it:Total fraudulent amount: $ ***** ******************************************************* Page 1 of 3 ************************** 5/13/24, 9:20 PM Account Number:5/******************* Date fraud began: Date that I discovered it:Total fraudulent amount: $ ******************************************************* ********* CAPITAL ************* SYS original creditor:DRIVETIME Account Number:5/******************/2023 Date fraud began: Date that I discovered it:Total fraudulent amount: $ ***************************************************** *************Account Number:5/2024 Private ********************* or *************ATLANTA POSTAL CREDIT 002209XXXXXX 12/2018 the company $ 378 Date fraud began: Date that I discovered it:Total fraudulent amount: Fraudulent Information on Credit Reports Other ************************* or RC RESURGENT ************* RECEIVABL original creditor: CREDIT ONE BANK NA ******************************************************* Page 2 of 3 ************************** 5/13/24, 9:20 PM Accounts or Charges Yes, fraudulent accounts or charges appear on my credit report Addresses: 2516 WOLF DEN, ******************************************* BA Under penalty of perjury, I declare this information is true and correct to the best of my knowledge.I understand that knowingly making any false statements to the government may violate federal, state, or local criminal statutes, and may result in a fine, imprisonment, or both.**************** 5/13/2024 **************** Date Personal Information Credit ************* FRIENDLY, *** ****** LEXUS, CONSUMER PORTFOLIO, CREDIT CREDIT ACCEPTANCE, SANTANDER CONSUMER, GLOBAL LENDING, UNITE 700 CREDIT, ALLY FINANCIAL, BK OF AMER, CAP ONE NA, UNITED

  Business Response

  Date: 05/22/2024

  
  We cannot locate this consumer based on the information provided.  Please have the consumer provide additional information so we can locate their account.  Information should include the complete account number, creditor name, previous address, balance owed and/or C&W reference number.  If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caine and weiner trying to collect a debt which I don't owe. I don't owe progressive which I never had which was Identy theif and used my information. Caine *** weiner refuses to send me information about this debt by law

  Business Response

  Date: 05/25/2024

  We completed our investigation of this complaint and believe we have the accurate consumer and account information. This account is already being reported to the credit reporting agencies as disputed. The account is noted as represented by an attorney in our office. All future communication must be discussed with the attorney.    

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accounts Affected by the Crime Other ********************** or Organization:Account Number:5/*************************** original creditor: *****BUDGET 173911XX Date fraud began: Date that I discovered it:Total fraudulent amount: $ 337 ******************************************************* Page 1 of 2 ************************** 5/16/24, 8:34 PM Company or Organization:Account Number:5/2024 JPMCB CARD ************ 5/2016 Date fraud began: Date that I discovered it:Total fraudulent amount: $ 454 Fraudulent Information on Credit Reports Accounts or Charges Personal Information Credit Inquiries Yes, fraudulent accounts or charges appear on my credit report Addresses: ********************. ****** AVE, *********************************************

  Business Response

  Date: 05/18/2024

  We completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a collection firm that reported me to the credit bureau on behalf of progressive Insurance. I explain to them that I did not owe any monies. I sent them the declaration pation of my current insurance carrier. Which shows that there wasn't any lack of coverage. Progressive and Caine & Weiner are punishing me for choosing to go with a different insurance carrier.

  Business Response

  Date: 05/18/2024

  The consumer's account is under review. On 05-08-24, the consumer was asked by Caine & Weiner via email on the complaint to send their full declaration page with their current insurance provider. As of today, Caine & Weiner still has not received the information. During the dispute process an account will be placed on hold temporarily, pending the outcome of the investigation. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  Customer Answer

  Date: 05/18/2024

  I've already sent them the same document that I have in my complaint 

  Business Response

  Date: 06/13/2024

  We have received the declaration page from the consumer. The account is under review. We will provide an update on the file when our client has reviewed the documents. In the meantime, the consumer's account has been placed on a temporarily hold, pending the outcome of the investigation.  If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  Customer Answer

  Date: 06/13/2024

  I am rejecting this response because: they haven't done anything so I do want the case closed 

• Initial Complaint

  Date:05/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has reached out several times to claim I owe a debt. I have responded several times. I have made it clear that the company PROGRESSIVE actually owes me a debt for breach of contract. I have all the documentation and have notified Caine and Weiner of this. Under the ****** they are required to stop all collection process until the debt is proved. They knowingly and willingly refused to provide this after I made more than 1 request. Instead, this company has been passing the debt from one employee to another. I have responded to multiple employees and made it clear I do not owe anything. They then stop responding for as little as 24 hours and then pass it to the next employee starting the whole collection process over. Furthermore, I have made it clear that they are not to communicate by phone. An employee responded and acknowledged this. However, today another employee took over and began calling me and harassing me asking if i want to pay or dispute the debt. I decided because this company clearly cannot collect debts within the confines of the law, I would do further research. I have found this company is falsely advertising a BBB accreditation. On their website it says they are BBB accredited and that they have a rating of B. However, clearly as i file this complaint, the profile says not accredited and rated D. Therefore this business is also falsely advertising and deceiving its clients. I have started the process of taking action against the business with this BBB complaint. I hope the BBB can see this company is failing to follow the most basic principles of a honest business. I have screenshots and other documents if needed

  Business Response

  Date: 05/22/2024

  
  We will mail the consumer verification to the address noted in the complaint. We will send a request to the credit reporting agencies to note this account as disputed. If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  Customer Answer

  Date: 05/22/2024

  I am rejecting this response because:   

  I understand the business does not want to admit fault, However, at this point they have violated collection laws. This was avoidable, and I now have a legal claim against the company. This response has not addressed their violation, settled out the matter, or moved the matter forward in any way. As the violations are documented on my end at this point and they have been given explicit instructions how to proceed in this case, it is clear this business is knowingly and willingly committing legal violations. I am willing to upload documentation if the BBB requests to see it. However, since the documents are recorded on both ends for me and the business, i do not feel there is a need to upload at this time. I however cannot let this business drag out the matter in an attempt to play legal tricks. I will give the business one opportunity to respond to this complaint to reasonable offer a resolution. However, If a response is not received within 72 hours (from when the BBB states the message is sent to the business), I will have to proceed with additional legal actions including, but not limited to, Notifying the media of the business (will provide documentation), Filing a complaint with the **** Filing a complaint with ****, Filing a complaint with the Attorney general (in both states), lawsuit proceedings, and any additional actions that can be taken within the confines of Colorado State Statutes and USC CODE. Due to issues with **** in this area, mailing me anything will not guarantee its arrival to me. I have clearly stated to the business how to communicate with me, but they are choosing to ignore me. This record shall be deemed as notice that you shall not continue with postal mail for any response (unless the business submits the exact same response with not additional, missing, or altered information or verbiage to the BBB or in compliance with my instructions previously stated to the business). Any response sent outside of the BBB shall be uploaded to the BBB for as long as this matter remains open in the BBB standpoint. BBB closing the complaint shall not be deemed as a resolution. 

  Business Response

  Date: 05/23/2024

  Our file shows closed as disputed; we encourage the consumer to contact the creditor directly as their records continue to indicate a balance remains due. If the consumer requires further assistance, they can call our office at *************. 

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******************************* am NOT liable for the debt with Progressive. I DO NOT have a contract with Caine and Weiner, they did not provide me with the original contract per requested.

  Customer Answer

  Date: 05/10/2024

  Here is a snapshot of what is on my Experian account from them.

  Business Response

  Date: 05/17/2024

  We cannot locate this consumer based on the information provided. Please have the consumer provide additional information so we can locate their account. Information should include the complete account number, creditor name, previous address, balance owed and/or C&W reference number.  If the consumer requires further assistance, they can call our office at ************* or use the **mail Us option at www.connectcw.com.

  Customer Answer

  Date: 05/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business today to dispute a debt and the company was provided with the debt account number. *********** instructed a second call agent that I was disputing the debt because I was not provided with proof that it was a valid debt as I had not authorized the initiation of the debt. The agent stated that she need my social security number to file a dispute. I informed her that my account number was sufficient. She stated that she could not file a dispute without my social security number and ended the call.

  Customer Answer

  Date: 05/12/2024

  Attached is the debt letter from Caine & Weiner.

  This is not a valid debt from the company that assigned it to Caine & Weiner.

  Business Response

  Date: 05/20/2024

  System notes indicate that we are aware of the consumer's dispute and that the account was coded under a dispute status upon contact.  We would not require a social security number be provided to process the dispute in our system.  The account has never been eligible to be reported to the credit bureaus.  Our account is closed as disputed.  We encourage the consumer to contact the creditor directly as their records continue to indicate a balance is due.  Our office can be reached at ************ for additional assistance.

  Customer Answer

  Date: 05/22/2024

  I am rejecting this response because the debt should be canceled as it is not legitimate.

  
  I request the original contract with the original creditor with my signature. If they can not provide it they should cancel the debt as required by law.

   

  Business Response

  Date: 05/23/2024

  The creditor continues to show the balance is due. The consumer should reach out to creditor directly for further assistance. We completed our investigation of this complaint and closed this account in our office.