Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been late for paying my loan. They emailed my and I responded requesting their help. they never helped me. I had been out of work for a month and was unable to pay anything so i asked for help. They sent me so many messages and never once did they say you vehicle is in repossession list. Again I received an email from them informing me that they can still help me before vehicle goes into repossession. I am so upset with this company. majority of companies will work it out as long as your willing to pay and get back on track but this company just does what they want. Then their late fees are ridiculous. late fees are 100 dollars or more. True scammers. Something truly needs to be done to this company. I see they get so many complaints someone needs to look into it.

  

  Business Response

  Date: 11/13/2024

  ******,

  
  We understand that having a vehicle repossessed can be a frustrating experience and may create a financial hardship. Upon reviewing your account, we see that several notices were sent to inform you of the potential for repossession if payments were not received.

  
  According to our records, the last payment posted to your account was on August 8, 2024. Additionally, please note that a $20 late fee is assessed around the 4th of each month if a payment has not been made by the due date.
  If you have any further questions, please feel free to reach out to us at ************, Monday through Friday from 8 a.m. to 6 p.m. CST and Saturday from 9 a.m. to 3 p.m. CST.

  
  Thank you for reaching out, and we hope this clarifies the situation.

  Customer Answer

  Date: 11/14/2024

  I am rejecting this response because:   
  it is all a lie and I have proof of how much late fees were and I also have my proof of my email responses and you responding to email I sent back. I was asking for help a way to come to an agreement. Every company in the world tells you you are now in repo list you still sent me emails saying you can help me before it is repossessed and you had already taken it. 

  

  Business Response

  Date: 11/18/2024

  ******,

  Attached are the two most recent account statements. On page 3 of each statement, you will see that only a $20.00 late fee has been assessed to the account.
  Additionally, weve attached communications related to the account:

  -Email dated 11/9/2024: This message indicates that a payment was required to avoid repossession.
  -Email dated 11/10/2024: This message states that making a payment that day could stop the repossession process.
  -SMS dated 11/11/2024: This message notified that the vehicle was at risk of repossession.

  These communications served as notices to prevent repossession. However, as no payment was received, the repossession occurred on 11/12/2024.
  

  If you have any additional question you can reach us M-F 8am-6pm CST or Sat 9am-3pm CST

  Thanks

  Yendo

  Customer Answer

  Date: 11/20/2024

  I am rejecting this response because:   I did reach out for help to work out something and your company is saying i did not! also you dont have anywhere in your policy does it say after 72 days or 60 days or 90 days of no payment will we repo your car. so your policy needs to state time line. All the attached is just backing up that you did not hear from me lies. I will look for previous bills i printed with different fees. you guys are going to be put on blast so you can stop taking advantage of people. 

   

   

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with Yendo and was approved for $2540, sent my title and they released the initial credit limit of $1020. The title was received in their office on 10/24/24. I was told by a staff member that it normally only takes 24 hours for the full credit to be released. Yendo has my title as required and they have not completed what they said they would. I have reached out to them 3 times and two of those got no response. This is unfair and should be corrected.

  

  Business Response

  Date: 11/05/2024

  Hi ********,
  

  Thank you for your patience. Our specialist has reached out to explain the reason for the delay. Once the lien placement is finalized, the remaining funds will be available to you.
  If you have any further questions, please feel free to contact our customer service team.
  

  Thank you,
  Yendo Support

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:   Until I see the full credit limit as stated in the app I cannot accept the response. I am willing to see if what they said is true and everything can be accomplished within a week from 11/4/2024 which would put the credit limit on my card by 11/11/2024. I am not saying I am not satisfied by the effort as I don't really know what the true effort is. I apreciate any effort made on my behalf, but still need that full credit limit.

  Thank You

  

  Business Response

  Date: 11/13/2024

  ********, 

  Thank you for your patience.  Apologizes for the delay.  We have opened up your full line of credit.  If you sign back into the app you can now see the increase. 

   

  Thank you for joining Yendo.

   

  Customer Answer

  Date: 11/13/2024

  I have reviewed the business response and accept this resolution. Thank you for your assistance.

• Initial Complaint

  Date:09/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yendo card is backed by vehicle equity Ive had the card almost 3 months my vehicle secured the loan of ***** my car is worth way more than what they offered for one I have a 2018 ******** that can sell for atleast 10k on blue book value. I accepted the offer not knowing once you use the credit line there is a 40 annual fee, plus interest that is unacceptable theyre asking for full amount to be paid or minimum payments but if I make a minimum payment the interest is eating it away almost $200 in just interest alone. This company is a scam offering low prices on cars then high interest knowing well have 0 chance of paying it off in the 60 month term they created its a gimmick Ill pay the the beginning of the year but they need to be stopped! This is serious scam. They run hard credit checks my credit score dropped a 100 points because if this card. Ive been charged for things I havent purchased as well

  

  Business Response

  Date: 09/23/2024

  Hello ******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. It appears that our supervisor was successful in contacting you earlier today via phone and resolving this matter.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a company trying to repossess my vehicle even though they have a pending ach payment located on their website. Which they are able to access.

  

  Business Response

  Date: 09/19/2024

  Hello ********,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Your payment was successfully made and processed on 9/18/24 by Yendo. As of today, 9/19/24, your account is in good standing.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

  Customer Answer

  Date: 09/20/2024

  I am rejecting this response because:   I still have not received confirmation from the Yendo Supervisor ******* that the company he sent out to my home will not be back out and if they even took me off the repossess list. They sent emails when they were threatening me with them.

  

  Business Response

  Date: 09/23/2024

  Good morning,

  We continue to try and reach the customer to provide her with her account status. She is not accepting or answering calls at this time. We have sent her an email stating as such, and to contact us.

   

  Yendo

  Customer Answer

  Date: 09/26/2024

  I have completely paid my balance in full and I would like to close my account. But they are refusing to do so. I reached out them 48 hours ago and have not received documentation. That the balance has been paid in full or regarding me closing the account. Can you reached out to them and see why they are delaying this process? Thank you  ******** ******

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told to send my title via ****** has been sitting in **********, ** since 9/3. Have reached out to reset and Yendo with no assistance. Have spoken to agents on messenger three times, two of which getting the same lady, who would leave in the middle of the conversation never addressing the issue or providing next steps. The process of mailing the title through ***** was Yendos ordering and therefore now that theyve lost the title, need to be responsible for assisting me in replacing it or advising how to correct the issue. Someone needs to be giving me an explanation as to what happens next with the situation at hand!Ive also placed a BBB complaint on ***** as well; theres no customer service on either behalf or accountability, but they have an agreement together of doing business I had no choice in how to send my title and feel both parties are equally responsible for an explanation and/or rememdy to the problem.

  

  Business Response

  Date: 09/18/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time. We have attempted to reach out to you to assist you and will continue to do so until we have a resolution for your account. We are actively working with you to ensure this matter is resolved to your satisfaction.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

  Customer Answer

  Date: 09/19/2024

  I am rejecting this response because:   I was not able to answer while at work yesterday and then had an hour long therapy session directly after, of which all was communicated with *******. Did his meeting and work hours, we will be speaking at some point today and I will update accordingly, as I wish Yendo wouldve updated their response as well instead of making it appear like theres been no communication on my behalf in response to them!?

• Initial Complaint

  Date:09/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of getting an account with ********************. Unfortunately I lost my job and had to surrender my 2012 *** X5, red, low mileage, luxury tires and rims. Yendo has had my *** since July 3, 2024. They are suppose to sell it, and send me a check for the difference. I only owed Yendo around 4-5 thousand dollars. My car can easily sell for $20,000 plus. Each time i contact Yendo by email, they keep telling me that the vehicle will be auctioned off. How long do I have to wait for my check? I need this money. I feel they are taking advantage of me because Im a senior citizen.

  

  Business Response

  Date: 09/10/2024

  Hello *********,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Your vehicle is at auction and ready for sale. Once sold, you will receive a letter detaling the sale information. Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

  Customer Answer

  Date: 09/10/2024

  I am rejecting this response because:  They have had the *** since July 2024 so that they could sell it and they are intentionally taking their time to sell it. 

  

  Business Response

  Date: 10/28/2024

  We apologize for the delay. Our goal was to secure the best possible price for the vehicle, so we ran it through the same auction multiple times to maximize the sale amount. On October 7, 2024, we mailed a letter to the address on file with the details of the sale. Please dont hesitate to reach out to us at ************ if you need further assistance

  Thank you

  Yendo

   

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto my *********** auto loan account today to notice that yendo paid off my auto loan on September 3rd but it just posted to my account today. First of all, I have tried contacting you people several times in regards to not being able to log into my account after my purse was stolen with my wallet and phone as well and nobody has tried to even get in contact with me about this account. So I called customer service to try and update my phone number as well as dispute a bunch of charges and was told that I wont be able to log into my account until its activated. This is totally ridiculous like how am I supposed to make any payment or look at the **** account? Someone needs to contact me asap!

  

  Business Response

  Date: 09/09/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time. Our records indicate that our team was able to assist you via a phone call on 9/7/24 after this complaint was filed. We are actively working with you to ensure this matter is resolved to your satisfaction.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

  Customer Answer

  Date: 09/11/2024

  I am rejecting this response because:   First of all this has been an ongoing issue with Yendo ever since I got the account-I havent been able to log into my account at all for months at this point and during this time, there has been fraudulent activity on my account. A lot of it actually and I wasnt able to even catch it until I finally was able to get someone who actually wanted to try and help me on the phone with their customer service. It was because of that person that I as even able to find out all the unauthorized transactions and was able to finally dispute them. I would greatly appreciate it if someone not only sent me a new card because I wasnt even told a new one was being sent, but also that someone would contact me asap about being able to log into my account and about my dispute for the unauthorized transactions 

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a title loan from Yendo. I got behind as thanks to inflation everything costs so much more. My car was repossessed. I understand that is part of the process. However my issue is that I called to let them know I would be paying it off and asked for help updating my phone number to get into the account. The agent that got me the link never told me I needed to have my drivers license available to update the phone number. My license in in my car at the repo lot. Now I called first thing this morning because I wanted this taken care of asap and they are not letting me get my Car back. I have totally paid this off and they say I cannot get my car before Monday because I had no way to go anywhere to pay cash. This feels like a punishment for having to use my debit card. The transaction is going to post. I have no way to cancel it and now I cannot have my car all weekend. What am I supposed to do if theres an emergency? I have health issues and no way to get myself to the hospital if needed.

  

  Business Response

  Date: 08/26/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time. Our records indicate that our team was able to assist you and you have picked up your vehicle. Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After admitedly being late on payment, Yendo had my vehicle reposessed. I contacted them to see how much it would be to get my car back and they responded that they did not know what tow fee and reinstatement fee would be yet to call back the next day. The next day i made payments to get current on account and then contacted them to get the amount of reinstatement and tow fees in order to retrieve my auto as my job requires my vehicle. I was then told that the only way I could get my car was that I would have to pay off the entire amount owed (over $5k) - which is impossible - even though they have now charged my account with a reinstatement fee. Without transport I will lose my job and my late payment was only over 60 days. I willing to pay the tow fee and reinstatement fee as long as I get my vehicle back.

  

  Business Response

  Date: 08/12/2024

  Hello *****,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time. Our records indicate that our team was able to assist you and you have picked up your vehicle.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for a Yendo credit card and in exchange they needed my car title. I was approved for $5800. They only gave me 4300 and continue to hang up on me while I try to get an answer for this.

  

  Business Response

  Date: 08/12/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Our records indicate that you called in and your call was escalated to an Operations Manager to ensure your complaint was properly handled. The details of your interaction are below.

  Call Recap:
  Participants: *************************** (Operations Manager at Yendo Credit Card) and *****************************.
  Purpose: ******* wanted to discuss concerns about her credit card account.
  Key Points:
  Initial Concern:
  ******* was upset because she was pre-approved for $5,800 but was ultimately only approved for $4,300.
  She questioned a representative who assured her that the difference would be credited once the vehicle's title was received.
  *****'s Explanation:
  ***** explained the process, stating that initial pre-approvals are estimates based on basic information.
  The final approval amount is determined after a more detailed review, including vehicle specifics (e.g., trim, condition).
  Unfortunately, the final approved amount cannot be changed once the system determines it.
  *******'s Frustration:
  ******* expressed frustration that she was misled about the approval amount and had difficulty getting clear answers from customer service, including being hung up on multiple times.
  *****'s Response:
  ***** apologized for the miscommunication and assured ******* that he would review the calls for coaching purposes.
  He emphasized that, despite her concerns, the approved amount of $4,300 could not be altered.
  Address Update:
  ******* provided her new address (*******************************************************************) and email.
  ***** instructed ******* to send a document validating her new address within the last 60 days (e.g., utility bill) to finalize the change.
  Conclusion:
  ***** promised to send ******* an email with instructions for submitting the required document.
  The call ended cordially with both parties expressing their thanks.

  
  Please do not hesitate to reach back out to us if you need further assistance at ************.
  Yendo