Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After admitedly being late on payment, Yendo had my vehicle reposessed. I contacted them to see how much it would be to get my car back and they responded that they did not know what tow fee and reinstatement fee would be yet to call back the next day. The next day i made payments to get current on account and then contacted them to get the amount of reinstatement and tow fees in order to retrieve my auto as my job requires my vehicle. I was then told that the only way I could get my car was that I would have to pay off the entire amount owed (over $5k) - which is impossible - even though they have now charged my account with a reinstatement fee. Without transport I will lose my job and my late payment was only over 60 days. I willing to pay the tow fee and reinstatement fee as long as I get my vehicle back.

  

  Business Response

  Date: 08/12/2024

  Hello *****,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time. Our records indicate that our team was able to assist you and you have picked up your vehicle.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for a Yendo credit card and in exchange they needed my car title. I was approved for $5800. They only gave me 4300 and continue to hang up on me while I try to get an answer for this.

  

  Business Response

  Date: 08/12/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Our records indicate that you called in and your call was escalated to an Operations Manager to ensure your complaint was properly handled. The details of your interaction are below.

  Call Recap:
  Participants: *************************** (Operations Manager at Yendo Credit Card) and *****************************.
  Purpose: ******* wanted to discuss concerns about her credit card account.
  Key Points:
  Initial Concern:
  ******* was upset because she was pre-approved for $5,800 but was ultimately only approved for $4,300.
  She questioned a representative who assured her that the difference would be credited once the vehicle's title was received.
  *****'s Explanation:
  ***** explained the process, stating that initial pre-approvals are estimates based on basic information.
  The final approval amount is determined after a more detailed review, including vehicle specifics (e.g., trim, condition).
  Unfortunately, the final approved amount cannot be changed once the system determines it.
  *******'s Frustration:
  ******* expressed frustration that she was misled about the approval amount and had difficulty getting clear answers from customer service, including being hung up on multiple times.
  *****'s Response:
  ***** apologized for the miscommunication and assured ******* that he would review the calls for coaching purposes.
  He emphasized that, despite her concerns, the approved amount of $4,300 could not be altered.
  Address Update:
  ******* provided her new address (*******************************************************************) and email.
  ***** instructed ******* to send a document validating her new address within the last 60 days (e.g., utility bill) to finalize the change.
  Conclusion:
  ***** promised to send ******* an email with instructions for submitting the required document.
  The call ended cordially with both parties expressing their thanks.

  
  Please do not hesitate to reach back out to us if you need further assistance at ************.
  Yendo

• Initial Complaint

  Date:07/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2024 I had a payment due of $287, I made an initial payment of $200. Contacted and Yendo ***resentative and informed them of this payment to make sure it was okay and that I would be in good standing for any late payments. The ***resentative insisted that I was in the clear. Mind you I had $87 that I had not paid. Come July 2, 2024 I received a text message stating that I was a little over 30 days past due, no big deal I was going to make the payment soon. Then a few days later I received a message stating that I was over 70 days past due. How did it go from 30 days past due to ******************* under 30 days??? After speaking to another *** I told them the date that I would be making that initial payment and he stated that was fine. The next day on 7/18/2024 my car was ***ossessed! And looking at my statement on my account it showed that a payment of $138 had to be paid, but they are requesting over $1000 to get it back! AGAIN FROM A LITTLE OVER 30 DAYS PAST DUE TO ******************* UNDER 30 DAYS is not adding up. Whoever is running this company, which are the same 5-6 people that you will get every time you call, they are scammers and the only way they know they can profit is lying to their customers and ***ossessing their vehicles to force the funds from us because they know we need our vehicles! I recently hired a lawyer and I cannot wait until they tear this company a new one! Highway scammers is what they are. I have all of my messages and recorded phone calls and also have my statements from payments. And another thing, when a payment is made they add an additional $200-$300 dollars on after you make a payment to keep you behind! Which has also been added to the case for my lawyers.

  

  Business Response

  Date: 07/23/2024

  Hello Elexia,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time. We can help you reinstate your account and retrieve your vehicle.

  Our records indicate that our representative provided the correct amount due on your account in order to avoid the repossession.  Unfortunately, you did not pay the minimum amount due in order to avoid your account from remaining severely delinquent.

  We have emailed you instructions on getting your vehicle back and are happy to assist. Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

  Customer Answer

  Date: 07/23/2024

  I am rejecting this response because: each and every person that I spoke to contradicted each other. You cant go from 30 days past due to ******************* under 30 days and then ***** days past due in under 16 days as well. I have my attachments sent. Figure your scam of a company out.

  

  Business Response

  Date: 07/23/2024

  Hello Elexia,

  The text messages you shared showed you were "greater than 30 days" past due in June and then move to "greater than 60 days" in July. That is correct. Additionally, you were advised the amount due to avoid repossession, but only paid $200 which was not enough to stop your delinquency on the account. Again, we are happy to help you get back into your vehicle. 

  Please check your email, which has details, or you can call us at ************. 

  Thanks,
  Yendo

  Customer Answer

  Date: 07/23/2024

  I am rejecting this response because: my lawyer advised me to stop communication with this company 

• Initial Complaint

  Date:07/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yendo is horrible to deal with I got behind because my children's father got terminally ill, and then passed away suddenly I buried him on Saturday I sent all the documentation to one of their guys that I was dealing with to let them know I was doing everything I could to pay the past due as well as I made 2 smaller payments back to back called I was told I needed to pay $38 more to avoid and repression efforts I told them I would pay them more than that on Thursday,,on Wednesday they sent a towing company to get my car I actually got the car away before he could tow it and had to pay almost $400 before they would release the repossession order I would not recommend anyone using Yendo first of all I had to do this because I needed to pay a large sum of money but what they don't tell you is the limit you can get is $400 a day and they don't care about their customer in any way shape or form they are just out to take your car so please before you agree to the yendo agreement read everything don't believe none of their lies, and if you have something detrimental happen to n your life they don't care they will take your car so please stay away from these people they are crooks and thieves and their fees and late fees are out of this world, and the people they send to get the car are nothing but Thugs they are rude and nasty and have no sympathy what so ever for people losing their car I'm going to find out the towing company and file a complaint on them as well. If I had it to do over I would have never used Yendo and I would never use it again I would like to speak to someone ************* I try and try to call and ask to speak to management but can never spkeak to management at all, that is also very troubling

  Customer Answer

  Date: 07/07/2024

  Not only did Yendo try do do a repossession after I called them and told them that my children's father my partner of 25 years had just passed away and I was dealing with funeral fees medical bills and I was paying them little by little so it wasn't like I wasn't paying them at all, the thugs from the tow company they called not only damaged my front tires on my car, my son has a huge gash in his leg where he was hit by the vehicle I'm in ******* this is supposed to be peaceful not a giant spectacle for the whole neighborhood and the driver called the police I payed everything I had to Yendo to avoid the repossession even though I had to call again today because they added repossession charges onto my account when I called 2 days ago they told me everything would be fixed but what about the mental stress the horrible business practices and They lie it says you have the money to use as you please but you can only get $400 a day I did use the money because my family needed it at the time but it is a complete way to **** you in and take your car away anyone thinking of using Yendo DONT DO IT I'm in way over my head and everytime I pay they just keep adding extra charges over and over it's not just one amount everytime they add 2 additional amounts to the current so it's just a horrible company with no ethics at all!!! When you call they talk very nicely to you but they are not nice they are horrible people

  

  Business Response

  Date: 07/08/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time and we are sorry to hear about your loss.

  Our records indicate that your account was in a severely delinquent status which had caused collections efforts and repossession review of your account and vehicle. Our goal is to work with you and help better understand how we can help you in keeping your account current.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pre approved for the tendon credit card with my car as collateral and when I went ahead with the application process it denied me and stated that it was because I have a co-owner on my car with me which isnt true! I am the only one whos name is on my car loan, *** tried to contact customer service about the issue but nobody is willing to help me! Something needs changed with your system

  

  Business Response

  Date: 06/27/2024

  Hello *******,

  Thank you for your interest in applying for the Yendo credit card. During your application process, we discovered that your current auto loan has a co-buyer. Our auto refi product is for current auto loans with only a borrower listed. We hope that you will consider Yendo in the future and appreciate your time and interest.

  Please do not hesitate to reach back out to us if you need further assistance by emailing ********************************** or calling us at ************.

  Yendo

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yeah, I had got a line of credit from Yendo Inc. and Ive been making my payments. I defaulted on one or two payments is with $600 in total of the late payments. I dont believe that they had the right to repossess my car without any notice they took it for me on the 19th of 2024 in June now they dont answer they dont return my emails. I had made arrangements with them to pay on the 20th The payment they said I would be fine. I kept in contact with them and they just did this sneaky take my car when the lady was taking the car she dropped the car off of her tow. Truck rep, picked it up and took off with it with all my stuff in it I dont know why they did this thats how theyve been getting so big is they Still I need this address. This is so ridiculous and I am stranded now I never plan to pay my payments. I paid my payments. I can get you the records to show you that I pay my pay.

  

  Business Response

  Date: 06/21/2024

  Hello ******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time.

  Our records indicate that your vehicle was repossessed due to your delinquent account status. Our records also indicate that several of the payments you made to Yendo were returned due to insufficient funds. We have emailed you and also mailed the necessary information regarding your account status to assist you in reinstating your vehicle. 

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

  

  Business Response

  Date: 07/01/2024

  Hello ******,
  
  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time.
  
  Our records indicate that your vehicle was repossessed due to your delinquent account status. Our records also indicate that several of the payments you made to Yendo were returned due to insufficient funds. We have emailed you and also mailed the necessary information regarding your account status to assist you in reinstating your vehicle. 
  
  Please do not hesitate to reach back out to us if you need further assistance at ************.
  
  Yendo

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan out on car with Yendo. Had some false friends make some unauthorized charges they took some off. But not all. I can prove I didn't make these charges because of all this didn't have a payment in April. Since then I have been unable to get these people to share my payment or anything because I can't remember a code I set up. I have mental health issues and think I have Alzheimer's. Went to see a worker at CVS but couldn't pay there without bar code from app. Yendo will not talk to me. I told the lady at Yendo I will never never remember that code. If I could I would. Also not providing payments I'm in danger of car getting repossessed have family member going to help me make a partial payment. Even a bank will help you change and reset password or passcode. I just want them to talk to me about payments and working with me to get caught up. Told them I could go to DPS police station fingerprint pictures of car it's in my name would do anything to prove who I was. Please help me I need some help. Also don't always explain myself well. If need be you can call me at ************. Thanks.

  

  Business Response

  Date: 06/10/2024

  Hello ****,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time.

  We are happy to report that we are reaching back out to reinvestigate the potentially fraudulent purchases made on your Yendo credit card. Our records indicate that the number on file when you opened your Yendo credit card do not match the number you provided in this complaint. Additionally, the number you provided in this complaint is one digit short. Please bear with us as we hope to reach you at the number on file, which may or may not be your updated contact number. Please keep in mind that we are committed to assist you.

  Please do not hesitate to reach back out to us if you need further assistance at ************ while we continue attempts to reach you to resolve this.

  Yendo

  Customer Answer

  Date: 06/12/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 10/2023 and 12/2023 there were multiple fraudulent charges made against on my Yendo debit card. I immediately called Yendo and reported these to them in hopes of getting them taken away. Well all they have done was come up with multiple excuses on why the wont recognize them as fraudulent charges. First they said a PIN code was used which was a lie, now their latest excuse is because *** had an established history with the merchants. Ive never purchased anything from any of these places with my Yendo card.. I never even used a physical Yendo card only a virtual one because they had to send me 3 different cards before I got one that actually worked and then after about a month or so of getting cards that wouldnt work the fraudulent charges happened. There are over $8000 of fraudulent charges that I cant pay for and that I had absolutely no knowledge of these charges. They have repossessed my truck once and I had to pay over 2000 to get it back. I cant even pay the minimum monthly payment because of all my other bills. I need these charges removed from remaining balance

  

  Business Response

  Date: 06/10/2024

  Hello ****,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time.

  We are happy to report that we have reopened the investigation into the potentially fraudulent purchases made on your Yendo credit card. Our records indicate that we have reached out to you via text message and voicemail to help in resolving this matter. Please keep in mind that we are committed to assist you. 

  Please do not hesitate to reach back out to us if you need further assistance at ************ while we continue attempts to reach you to resolve this.

  Yendo

  Customer Answer

  Date: 06/19/2024

  I am rejecting this response because:   I want all these transactions removed from my account. I didnt make these purchases and everytime they send me an email they add new transactions to it as if Im. Disputing them and they are denying those too. On the last one they put Im disputing a transaction for the registration of my vehicle. Why in the world would I dispute that ?? They are very unorganized and I feel they look for every out when it comes to the fraudulent charges on my account so they dont have too uphold their word for fraud protection. 

  

  Business Response

  Date: 07/31/2024

  We were able to resolve *************** disputes and waived nearly $8,500.00 in transactions from his account. ************ was satisfied with the response from Yendo and his account is closed, paid in full. 

  Customer Answer

  Date: 08/03/2024

  I am rejecting this response because:   Because I had to pay over 2000$ to get my truck back when they repossessed it, and every month they werent honoring my in recognized charges I was having to pay the minimum amount on a $10000 balance. So I feel I probably paid more than I should have to Yendo. And Im glad they took that off what I owe but I couldnt get any type of help from them until I reported them to the BBB!!!! Idk for sure if Im owed anything but will contact Yendo for payment history to make sure. 

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repo without title. Wants to charge past due, 25 % of loan, tow and storage. Total rip off. Never use them. Never sent them the title and still repoed my vehicle.

  

  Business Response

  Date: 06/03/2024

  Hello *******,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time.

  Our records indicate that we have a valid title with Yendo as lienholder per the Illinois DMV. Your vehicle was repossessed due to your severely delinquent account status. Our records also indicate that your account information, specifically your phone number on file, is invalid and should be updated. Please keep in mind that as your phone number is updated, we can contact you and ensure you are updated with your current account status. You can also find your account information in the app. Your credit card is a traditional credit card and can be used for purchases, including online purchases. 

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan through Yendo last year in February. I got a new phone number and they gave me h*** on updating it and I couldnt get into my account for months fast forward they repossess my car. Upon repossession I called and they gave me a specific dollar amount I paid that amount the same day and they told me they released my car but they hadnt I called all day and they gave me the run around the next day I requested a supervisor that was 5/21 they told me a supervisor would call in an hour but they did not it is now 5/23 Ive paid them the entire balance and they are still refusing to release my vehicle and they are refusing to let me speak with a supervisor I am now going to take legal action because they are trying to force me to wait until next week for my car even though I paid them and the supervisor still HAS NOT CONTACTED ME!

  

  Business Response

  Date: 05/28/2024

  Hello *****,

  Thank you for being a valued Yendo customer and for reaching out to us regarding this matter. Please keep in mind that we are here to assist you during this difficult time.

  Our records indicate that your vehicle was repossessed due to your severely delinquent account status. Our records also indicate that your account information was recently updated as requested and we confirmed this to you in writing. In regard to getting your vehicle back, our records also indicate that the *** payment you made to us for $6,224.00 on 5/22/24 was returned for non-sufficient funds on 5/23/24.

  Please do not hesitate to reach back out to us if you need further assistance at ************.

  Yendo