Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a phone call asking to verify our business name and address for the business white pages. They had an old address so we provided our updated address. They mailed ** a business directory and invoiced ** for $583.95 when nothing was ordered in the first place. I attempted to contact them via email to return the package to them.

  Customer Answer

  Date: 05/15/2023

  The business responded to my email and has cancelled the invoice

  Business Response

  Date: 05/15/2023

  To Whom It May *******
  
  We appreciate the opportunity given to ** to respond to the complaint.           
  
  Foremost, it should be mentioned that we did receive the email by *************************** prior to this formal complaint from your bureau, regarding her concerns. As per our communication with ****************, via email, on May 8th 2023 she was informed that subscription was cancelled and invoice voided.
  For further reassurances, there will be no future communications and company will be removed from *********** and mailing list.We hope this will be regarded as a satisfactory resolve to *****************
  
  Our aim is to ensure the full satisfaction of all our customers, present or future.
  
  
  Sincerely,
  ***********************
  Customer Relations

  Customer Answer

  Date: 05/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 13, 2023 On 01\30\2023 we received a phone call to verify our business name, address and phone number for the Business White Pages. We were told that we would receive information with examples of the listing in the white pages and we could decide if we wanted to proceed. Then on 03\13\2023 we received an invoice for $583.95. Nothing else has been received. We are asking for hour name to be removed from your listings immediately. This is not the way Business should be performed. Our address is as follows ******** ****** ******* *** **** ******* ******* ******* ******** *****. Customer ID according to invoice is ********. Thank you in advance for taking care of this as soon as possible. sincerely, ***** (*****) **********, Administrator, Accounts Payable

  Business Response

  Date: 03/15/2023

  To Whom It May Concern,
  
  We appreciate the opportunity given to us to respond to the complaint of ***** ********** .
  
  We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction.
  
  At this time the necessary steps have been implemented to immediately resolve this complaint, the invoice has been cancelled and the company has been removed from our contact list. There will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.
  
  
  
  
  Sincerely,
  
  ***** ******
  
  Customer Relations
  

  Customer Answer

  Date: 03/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a phone call to verify our business name, address and phone number for the Business White Pages. We were told that we would receive information with a disc of examples of the listing in the white pages and we could decide if we wanted to proceed. We received an open disc (the seal on the disc is broken) and an invoice for over $583.95. This company sets you up into believing that they are just verifying your company information and that you will have a choice to continue, but that is not the case, they take verification of this information as a sale. It is a scam, it is wrong. Our company will not be paying this invoice.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/03/14) */ To Whom It May Concern We appreciate the opportunity given to us to respond to the complaint. Foremost, it should be mentioned that we were contacted prior to this formal complaint from your bureau regarding this matter about our services. As per our communication with Ms. ******, she was informed that service has been cancelled and invoice voided. For further reassurances, there will be no future communications with ************************* as we indicated in previous communication. We hope this will be regarded as a satisfactory resolve to Ms. ******'s request. Our aim is to ensure the full satisfaction of all our customers, present or future. Kind Regards ************ Customer Relations

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received two calls back to back from "Business White Pages." I think these are not legit, but are trying to scam off another service. The first phone call was from ***, who said it was a renewal of a $500 listing for two years and who "confirmed" our old address with our receptionist. She told him that was an old one before putting him on hold to talk with me. He "confirmed" our new address as soon as I picked up the phone. I gave him our website address, which he said he did not have. Then a lady called within one minute and quoted me $549. I said *** said it was $500. She said he was wrong. She was very aggressive about finding out whether she needed a po #, and I said no, we pay by check. She wanted my name and spelling. It really sounded like she was trying to hurry me into agreeing and hanging up. She said we will get one copy and if we need more, we can call to ask for more. I said how do I know you're legit, because when I type in your phone number it says you are a robocall/scam. She rudely said she'd have someone send us something in writing and then she hung up. There are a lot of complaints on BBB. We will not be paying for this service.

  Business Response

  Date: 03/14/2023

  Business Response /* (1000, 5, 2022/12/20) */ To Whom It May Concern As we are at all times driven to offer our customers total satisfaction, we appreciate the opportunity given to us to respond to these complaint. At present, as per the requests of Ms. ****** *********** the necessary steps have been implemented to remove the company from our contact list, furthermore there will be no future communications with them. We hope this will be regarded as a satisfactory resolve to this complaint. Best regards, ***** ****** Customer Relations Consumer Response /* (2000, 7, 2022/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a phone call to verify our business name, address and phone number for the Business White Pages. We were told that we would receive information with a disc of examples of the listing in the white pages and we could decide if we wanted to proceed. We received an open disc (the seal on the disc is broken) and an invoice for over $534. Some lady from their organization named Demi continuously calls to get this invoice paid, all we did was verify our information we never agreed to payment or a listing. Today, I told her that we are disputing this as we never said we agreed to this listing at which point she became very aggressive and said "I didn't sell you the listing you agreed to." I said, "I never agreed to this" and she said "We can pull the quality control phone call." I said, "Do that." She said, "Really? Really? You really want me to do that?" I said, "Yes." She said, "Well I can't do that but someone will call you back." This company sets you up into believing that they are just verifying your company information and that you will have a choice to continue, but that is not the case, they take verification of this information as a sale. It is a scam, it is wrong and it is a poor business practice.

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/27) */ To Whom It May Concern, As we are at all times driven to offer our customers total satisfaction, at this time the necessary steps have been implemented to immediately resolve this complaint. The invoice has been cancelled and the company has been removed from our contact list. There will be no future communications with your company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint. We apologize for inconvenience that this misunderstanding may have caused. Sincerely, David S****** Customer Service Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* with 'Business White Pages' called on 9/23 to update my existing information for our listing on their site. Please keep in mind I document all of my phone calls in writing, I pretty much transcribe the entire conversation. She had already had all of my information and said she was just confirming the information and wanted to add our website which was all "Free". Then, she says the shipping department was going to call to confirm the listing and to just say "yes" to their questions and remember to just say "yes" to authorize delivery. Shipping department called right after on a recorded line, did not identify their name, and then tried to get me to authorize a charge of $583. I said absolutely not and asked why I would be paying anything. They had no answer and told me the original person I spoke to, *******, would call be back right away. I never heard from them again and reading the other reviews I am fairly confident this is scam and will be reporting the call to the FTC, as I believe others should do.

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/09/28) */ To Whom It May Concern We received the formal complaint made on the behalf of Ms. Nadya A. As we are at all times driven to offer our customers total satisfaction, we appreciate the opportunity given to us to respond to these complaint. At present, as per the request of Ms. Nadya A. the necessary steps have been implemented to remove the company from our mailing and calling list, furthermore there will be no future communications. We hope this will be regarded as a satisfactory resolve to this complaint. Best regards Marianne ******** Customer Relations

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My organization received a call to verify our company address, contact information, and details on services we provide. We then received a second call to confirm these details. Many weeks later we received a product we didn't order - a USB claiming to contain a directory with verified business contacts along with an unauthorized invoice. We returned to sender along with a note stating that we had not ordered nor approved the purchase. Now we have been sent follow up unauthorized invoices, two times via fax. Our company received an unsolicited call asking us to verify listing info that Business White Pages already had, which the person answering the phone did. That said, the person who answered the phone didn't have authority to issue a purchase from our company for a directory listing or contact list, nor did we want or request a directory. We believe that Business White Pages business practices are predatory and a scam, hoping to prey upon busy organizations. Moreover, the unauthorized invoice price they're attempting to charge us has actually decreased in price, which in our opinion further exemplifies the scam. Normal, non-scamming businesses often charge late fees for late payment but Business White Pages seems to be trying to just get some amount of money out of our organization for services we did not ask for, want, nor use. The first follow up faxed unauthorized invoice sent was $583.95, on which we received no discount and were being charged for shipping. The most recent, 2nd follow up faxed unauthorized invoice is $449, on which we are receiving a $100 discount and not being charged shipping, which means the price has dropped for not paying. Copies of these unauthorized invoices have been attached. We consider this entire process a scam.

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/08/24) */ To Whom It May Concern We appreciate the opportunity given to us to respond to the complaints of **** *****. We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction. At this time the necessary steps have been implemented to immediately resolve this complaint; the invoice has been cancelled and the company has been removed from our contact list. There will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint. Consumer Response /* (2000, 7, 2022/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)