ComplaintsforBusiness White Pages

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company called to request a verification of address information for our daycare. Seemingly no big deal. Then proceeds to call back, email and request payment of $583.95 because we renewed a listing. Coercive and deceptive and misleading communications as if we are delinquent and payment is now due.. payment was made unknowingly by one of my employees. If a refund is not issued, I will be disputing the charge as fraudulent business activity.

  Business response

  03/01/2024

  To Whom It May *******
  
  We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction.
  At this time the necessary steps have been taken to immediately resolve this complaint. The refund for the amount of $583.95 has been processed. We apologize for any inconvenience  that this may have caused. There will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.
  
  
  Sincerely
  ***********************
  Customer Relations
  

  Customer response

  03/05/2024

  I have reviewed the business response and accept this resolution.   I appreciate the business responding quickly and refunding our money.  I am still concerned about the Company's business model and suggest others pay close attention with interactions if contacted by this company.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  November 15th, I requested an enhanced background check, for $149.68. The message after purchase displayed is the court runner takes 1- 3 days to complete. I have been waiting two weeks and still no report. There is no contact information for White Pages to discuss. There is no email address either.I would like to get a refund.Thank you

  Business response

  11/27/2023

  To Whom It May ********

  Please note that this complaint was not directed to the appropriate establishment.Firstly, we are Business White Pages not White Pages and have no affiliation with the White Pages.
  Secondly, we enlist only commercial data. We do not enlist information of residential individuals (name, address, date of birth, phone numbers, etc.).
  We empathize with the frustrations as expressed by the party affected, but we are not the company accountable as clearly mentioned above. Therefore we are unable to satisfy this individuals demands.
  

  Sincerely
  
  ***********************
  
  Customer Relations
  

  Customer response

  11/27/2023

  I have reviewed the business response and accept this resolution. I just noticed that there are two different White Pages businesses and selected the incorrect company.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My Name is ***************************** and found my information on white pages ***** the link: *************************************************************************************************************************************************************** YOU WILL REMOVE THIS INFORMATION EFFECTIVE IMMEDIATELY

  Business response

  09/19/2023

  To Whom It May ***************** received a report sent on behalf of *****************************, requesting that his information to be removed.
  Please note that this complaint was not directed to the appropriate establishment.
  We are Business White Pages not White Pages and have no affiliation with the White Pages.
  We empathize with the frustrations expressed by the party affected, but we are not the company accountable as clearly mentioned above.
  
  Sincerely
  ***********************
  Customer Relations
  

• Initial Complaint

  09/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We received a phone call to verify our business name, address and phone number for the Business White Pages. We received a disc and an invoice for $583.95. Someone from their organization named **** continuously emails and now calls to get this invoice paid, all we did was verify our information we never agreed to payment or a listing. This company sets you up into believing that they are just verifying your company contact information, but that is not the case, they take verification of this information as a sale and sends you an unsolicited disc and invoice. It is a scam, it is wrong and it is a poor business practice and harassments.

  Business response

  09/01/2023

  To Whom It May ************** we are at all times driven to offer our customers total satisfaction, we appreciate the opportunity given to us to respond to this complaint.
  At present, as per the request of ********************* the necessary steps have been implemented to remove the listing from our directory, furthermore there will be no future communications with them. In addition the invoice has been cancelled and the sale made void.
  
  We hope this will be regarded as a satisfactory resolve to this complaint.
  
  Best regards,

  ***********************
  Customer Relations

  Customer response

  09/01/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company called at the beginning of the year to verify our address and phone number, I thought nothing of it. Then I was sent a directory and let it sit there for months because I had no use for it. I then received an invoice for $583.95. When I tried to explain I never authorized this they said I had received the book and it was too late to return it. I never authorized them to send me a book in the first place. Every time they call I try to get them to void the invoice and take our names off the list but it has not happened.

  Customer response

  08/11/2023

  The business has reached out to me to offer to void the invoice and take our business off of their call list. You can close this complaint. Thank you.

  Business response

  08/11/2023

  To Whom It May ************** appreciate the opportunity given to us to respond to the complaint.                  .
  Foremost, it should be mentioned that we were contacted prior to this formal complaint from your bureau in regards to customers dissatisfaction with our services. As per our communication with ***************************, we have expeditiously resolved her concerns via email on August ******* which she accepted as satisfactory.As she was assured, the invoice has been made void. Furthermore, there will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.
  

  Sincerely,
  ******** ********
  Customer Relations
  

  Customer response

  08/11/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  05/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We received a phone call asking to verify our business name and address for the business white pages. They had an old address so we provided our updated address. They mailed ** a business directory and invoiced ** for $583.95 when nothing was ordered in the first place. I attempted to contact them via email to return the package to them.

  Customer response

  05/15/2023

  The business responded to my email and has cancelled the invoice

  Business response

  05/15/2023

  To Whom It May *******
  
  We appreciate the opportunity given to ** to respond to the complaint.           
  
  Foremost, it should be mentioned that we did receive the email by *************************** prior to this formal complaint from your bureau, regarding her concerns. As per our communication with ****************, via email, on May 8th 2023 she was informed that subscription was cancelled and invoice voided.
  For further reassurances, there will be no future communications and company will be removed from *********** and mailing list.We hope this will be regarded as a satisfactory resolve to *****************
  
  Our aim is to ensure the full satisfaction of all our customers, present or future.
  
  
  Sincerely,
  ***********************
  Customer Relations

  Customer response

  05/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  March 13, 2023 On 01\30\2023 we received a phone call to verify our business name, address and phone number for the Business White Pages. We were told that we would receive information with examples of the listing in the white pages and we could decide if we wanted to proceed. Then on 03\13\2023 we received an invoice for $583.95. Nothing else has been received. We are asking for hour name to be removed from your listings immediately. This is not the way Business should be performed. Our address is as follows ******** ****** ******* *** **** ******* ******* ******* ******** *****. Customer ID according to invoice is ********. Thank you in advance for taking care of this as soon as possible. sincerely, ***** (*****) **********, Administrator, Accounts Payable

  Business response

  03/15/2023

  To Whom It May Concern,
  
  We appreciate the opportunity given to us to respond to the complaint of ***** ********** .
  
  We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction.
  
  At this time the necessary steps have been implemented to immediately resolve this complaint, the invoice has been cancelled and the company has been removed from our contact list. There will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.
  
  
  
  
  Sincerely,
  
  ***** ******
  
  Customer Relations
  

  Customer response

  03/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  03/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a phone call to verify our business name, address and phone number for the Business White Pages. We were told that we would receive information with a disc of examples of the listing in the white pages and we could decide if we wanted to proceed. We received an open disc (the seal on the disc is broken) and an invoice for over $583.95. This company sets you up into believing that they are just verifying your company information and that you will have a choice to continue, but that is not the case, they take verification of this information as a sale. It is a scam, it is wrong. Our company will not be paying this invoice.

  Business response

  03/23/2023

  Business Response /* (1000, 5, 2023/03/14) */ To Whom It May Concern We appreciate the opportunity given to us to respond to the complaint. Foremost, it should be mentioned that we were contacted prior to this formal complaint from your bureau regarding this matter about our services. As per our communication with Ms. ******, she was informed that service has been cancelled and invoice voided. For further reassurances, there will be no future communications with ************************* as we indicated in previous communication. We hope this will be regarded as a satisfactory resolve to Ms. ******'s request. Our aim is to ensure the full satisfaction of all our customers, present or future. Kind Regards ************ Customer Relations

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Today I received two calls back to back from "Business White Pages." I think these are not legit, but are trying to scam off another service. The first phone call was from ***, who said it was a renewal of a $500 listing for two years and who "confirmed" our old address with our receptionist. She told him that was an old one before putting him on hold to talk with me. He "confirmed" our new address as soon as I picked up the phone. I gave him our website address, which he said he did not have. Then a lady called within one minute and quoted me $549. I said *** said it was $500. She said he was wrong. She was very aggressive about finding out whether she needed a po #, and I said no, we pay by check. She wanted my name and spelling. It really sounded like she was trying to hurry me into agreeing and hanging up. She said we will get one copy and if we need more, we can call to ask for more. I said how do I know you're legit, because when I type in your phone number it says you are a robocall/scam. She rudely said she'd have someone send us something in writing and then she hung up. There are a lot of complaints on BBB. We will not be paying for this service.

  Business response

  03/14/2023

  Business Response /* (1000, 5, 2022/12/20) */ To Whom It May Concern As we are at all times driven to offer our customers total satisfaction, we appreciate the opportunity given to us to respond to these complaint. At present, as per the requests of Ms. ****** *********** the necessary steps have been implemented to remove the company from our contact list, furthermore there will be no future communications with them. We hope this will be regarded as a satisfactory resolve to this complaint. Best regards, ***** ****** Customer Relations Consumer Response /* (2000, 7, 2022/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We received a phone call to verify our business name, address and phone number for the Business White Pages. We were told that we would receive information with a disc of examples of the listing in the white pages and we could decide if we wanted to proceed. We received an open disc (the seal on the disc is broken) and an invoice for over $534. Some lady from their organization named Demi continuously calls to get this invoice paid, all we did was verify our information we never agreed to payment or a listing. Today, I told her that we are disputing this as we never said we agreed to this listing at which point she became very aggressive and said "I didn't sell you the listing you agreed to." I said, "I never agreed to this" and she said "We can pull the quality control phone call." I said, "Do that." She said, "Really? Really? You really want me to do that?" I said, "Yes." She said, "Well I can't do that but someone will call you back." This company sets you up into believing that they are just verifying your company information and that you will have a choice to continue, but that is not the case, they take verification of this information as a sale. It is a scam, it is wrong and it is a poor business practice.

  Business response

  12/30/2022

  Business Response /* (1000, 5, 2022/10/27) */ To Whom It May Concern, As we are at all times driven to offer our customers total satisfaction, at this time the necessary steps have been implemented to immediately resolve this complaint. The invoice has been cancelled and the company has been removed from our contact list. There will be no future communications with your company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint. We apologize for inconvenience that this misunderstanding may have caused. Sincerely, David S****** Customer Service Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩