Complaints
Customer Complaints Summary
- 82 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a free trial and they charged me the remaining balance on my credit card. Only $1.06, which is why I used that credit card, in case of an issue with this unknown business. There is no where to cancel the membership on the website. I emailed them and haven't heard back. When you try to click on FAQs, help, or contact us the site stops working. Not sure if it's a scam but sure sounds like it.Business Response
Date: 04/28/2025
Customer signed up on 4/1/2025 and canceled the same day. There have been no charges. The $1.06 was just an preauthorization to verify the credit card which was voided same day.Account is canceled and there will be no charges.Initial Complaint
Date:03/17/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for 30 day free trial on 02/23/2025, I then sent an email to company email address ***************************** requesting to cancel membership effective 02/24/2025. I have yet to receive any correspondence response on this matter. I have sent follow up emails 03/02/2025 and 03/17/2025 since automatic response says they will reply within 24 hours and gives directions to cancel membership on their website but this option is not available to customers. I feel the business lacks customer service in response times. I would like any financial information deleted, not stored and membership cancelled.Business Response
Date: 03/19/2025
Customer was sent several emails with cancel instructions to the email address on file. Customer canceled free trial on 03/17/2025 03:41:10 PM and was sent a cancellation confirmation email. Account was canceled during the trial period so there will be no charges.Initial Complaint
Date:02/09/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02.09.25 I signed up for a free 30 day trial and downloaded the app. I then went back to try and search for the audiobook I wanted and the app was down and the website just leads to a 'site cannot be reached' status. I then went back to check reviews and can see that this company is scamming people and not allowing cancelling subscriptions. I have alerted my bank to the fraud and will be reporting further if my subscription is not immediately cancelled.Business Response
Date: 03/05/2025
Customer canceled account on 02/12/2025 during the free trial. Customer was sent a cancellation confirmation email at that time and there have been no charges since canceled during trial.Customer Answer
Date: 03/06/2025
They eventually cancelled the account after five times of asking because I threatened to take legal action.
Initial Complaint
Date:01/30/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently noticed a charge for ***** on my account. I didn't recognize the company and immediately found a contact email. Contacted and explained that I didn't know who they were and have never used said service. I soon discovered an additional ***** charge from Nov. I have never used this service and did not authorize the charges. I asked for a full refund and was told they do not have a refund policy. Yeah well I guess not if you can take money and not have to return it. I'm extremely annoyed and aggravated by all of this. It's not right and they just flat out refused to refund .Business Response
Date: 02/03/2025
Customer signed up on 10/15/2024 09:57:54 AM. All the information matched including email address. Customer received confirmation email at time of signup with all instructions. Customer also reset their email on 10/15/2024 10:04:15 AM and received an email to their email address with link which they followed. They successfully reset password and were able to login. Customer emailed us on January 27 (see email below) requesting to cancel and stating "I am no longer in need of the service as it's not in my budget." Thereby confirming they signed up and were aware of the service. Account was canceled on 01/28/2025.
-----Original Message-----
From: "****** *****" <********************************>
Sent: Monday, January 27, 2025 4:31pm
To: *****************************************************
Subject: Cancel
Hi I would like to cancel this service and would like to be refunded for
the payment that was taken out. I am no longer in need of the service as
it's not in my budget.Customer Answer
Date: 02/03/2025
I am rejecting this response because: I have expressed multiple times I did not sign up for this service. I've asked them to show all the transaction in the account and they refuse to reply to me now. I won't even get in to how anything can be hacked now. I'm tired of being made to feel like I'm asking for something crazy. It's 2 payments of $19.99 and it's my money. This is absolutely unacceptable. I didn't use the services and I'm having to pay for it anyway. I will not just let this go. I will continue to call or email whomever until my money is returned. I will not pay for something I did not use.
Business Response
Date: 02/10/2025
Customer emailed us on January 27 (see email below) requesting to cancel and stating "I am no longer in need of the service as it's not in my budget." Thereby confirming they signed up and were aware of the service. Account was canceled on 01/28/2025.
Customer signed up on 10/15/2024 09:57:54 AM. All the information matched including email address. Customer received confirmation email at time of signup with all instructions. Customer also reset their email on 10/15/2024 10:04:15 AM and received an email to their email address with link which they followed. They successfully reset password and were able to login.
Account is now closed and there will be no further charges.
-----Original Message-----
From: "****** *****" <********************************>
Sent: Monday, January 27, 2025 4:31pm
To: *****************************************************
Subject: Cancel
Hi I would like to cancel this service and would like to be refunded for
the payment that was taken out. I am no longer in need of the service as
it's not in my budget.Customer Answer
Date: 02/10/2025
I am perfectly fine with closing this case out. ******* has actually refunded the money back after I created a case and the company failed to comply with my bank after 10 days. So I'm completely satisfied with my bank but not the business.Customer Answer
Date: 02/11/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:01/22/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up after Christmas of 2024 for the 99 cent 3 month trial membership claiming I could download and keep multiple audio and language modalities. I received one confirmation email to my Gmail address and logged in to search for books. I had subscribed to Audible since 2017 and never had issues concerning my account or communication when needed. This company makes it impossible to call or gain any transactional information or cancelation procedures. I see multiple complaints of unscrupulous scamming of customers bank accounts even after they change their debit card numbers so I would assume they are stealing personal information to gain financial access and misuse it illegally. I am extremely concerned about this and want reassurance and confirmation that my membership is closed and no more money will be taken from my social security funds via my bank account. I Am FuriousBusiness Response
Date: 01/30/2025
This is NOT our customer. We do not have a customer under this last name or email.Business Response
Date: 02/10/2025
This is NOT our customer and should be deleted from our account.Initial Complaint
Date:01/19/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for the free membership to find that there are no apps or systems that can open the audiobooks. I have tried to cancel my membership before the free trial has ended and am unable to access the website or the app. Neither will load in order to perform any action or contact the company.Business Response
Date: 01/30/2025
Customer canceled the account themselves online on 01/19/2025 before filing this complaint and had received an online confirmation and an email confirming the cancellation. Account is canceled.Initial Complaint
Date:01/03/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my subscription I have not received a email back or call from the company. There is no link on there web page to cancel a subscription.Business Response
Date: 01/07/2025
Customer sent multiple emails on January 3 and 4 and each one was replied to with cancel instructions. Customer's account is now closed.Initial Complaint
Date:12/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a free trial due to wanting leadership ebooks. After signing up for the free trial, that book advertised was not there. When I left the website and came back, it stated that I did not have an active account. I reached out the same day (still in the trial period) that I originally signed up via their support email and they have refused to cancel the service and continue to withdrawal money from my account. The most recent email, they provided a cancel link. However, the link will only work if you can sign into the website with an active account. They also said due to terms and conditions that they will not provide a refund for the money they continued to take after I requested them to cancel the same day. I have attempted password resets, they act as if it's successful, still can't sign into their website because the account is "inactive". They are scamming people and making it impossible to cancel, they provide links that can only be accessed behind accounts that don't exist.Business Response
Date: 12/19/2024
When customer emailed on August 17, we emailed link to cancel account online as seen in the email thread customer forwarded. Customer canceled account on 12/16/2024 01:57:38 PM cst. There were only 2 membership charges on the account and the last one was on October 16. Account is now closed so there will be no further charges.Customer Answer
Date: 12/20/2024
I am rejecting this response because: I feel as if this business hides behind the link that they send in the email that customers cannot access their accounts and I explained it in the original email that the site said the account was not active and wouldnt allow me to use the link that they had sent. This does not replace the two payments of $19.95 that should have never been charged and stating that terms and conditions are the reason that they will not be issuing refund (email thread originally sent). After reading the complaints on the BBB I am not the only customer that has had this issue and I would appreciate a refund for the money the was taken after I requested help to cancel my account.Business Response
Date: 12/20/2024
Customer was quickly provided the link to cancel which is the only way to cancel the account. We do not show that the customer tried to login or ever tried to reset the password. All that information is logged. We also do not see any communication from customer after the cancel instructions email until over 3 months later on December 6. The account is now closed and there will be no further charges..Initial Complaint
Date:12/15/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried to cancel and there is no way to. Contacted them still charged me even though I cancelled with in the 30 days or tried too.Business Response
Date: 12/19/2024
Customer emailed on 12/15/2024 10:20:28 AM requesting to cancel and was emailed 9 minutes later with instruction and a link to cancel account. Customer canceled 10 minutes later on 12/15/2024 10:48:47 AM cst. Account is now closed and there will be no more charges.Initial Complaint
Date:11/14/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested for them to cancel my account, they said they canceled it in August **** i still have charges for September and October.Business Response
Date: 11/21/2024
Customer originally contacted us from email ******************** which is different email then what was used to setup the account, ************************* Once customer provided the correct email, we were able to locate the correct account and have already issued courtesy refunds for the charges in September and October per request. Account is also now canceled.Customer Answer
Date: 11/23/2024
The business is not telling the full truth (see attachment). Yes, they have refunded the 2 months that I had to request the BBBs assistance to intervene and get them to cancel my account/ refund. However, I messaged them on August 30 from my updated email address, ********************* and specifically stated in that email the account is under ************************* ************ made it extremely difficult to cancel the account on the actual platform, then when i contacted them they did not fulfill the cancel request and continued to charge me although they stated it was cancelled. I believe I submitted the screenshots regarding that information, but I can provide it if I did not. Thank you for your assistance in this matter.Customer Answer
Date: 12/03/2024
I am rejecting this response because:
The business is not telling the full truth (see attachment). Yes, they have refunded the 2 months that I had to request the BBBs assistance to intervene and get them to cancel my account/ refund. However, I messaged them on August 30 from my updated email address, ********************* and specifically stated in that email the account is under ************************* ************ made it extremely difficult to cancel the account on the actual platform, then when i contacted them they did not fulfill the cancel request and continued to charge me although they stated it was cancelled. I believe I submitted the screenshots regarding that information, but I can provide it if I did not. Thank you for your assistance in this matter.
All You Can Books, LLC is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.