Business ProfileforAmerican First Finance, LLC

1/13/2024 Thiefs "ported" my mobile phone number ************ from ATT to Visable.com a ***************** without my knowledge or permission. I only discovered this problem when my phone wouldn't work. ATT and their fraud group, worked in the next 48hrs to bring my number back to me - but once the Thiefs had my number, they then took over my email account, started changing passwords in my mobile banking, ********************* Zelle, Venmo and transferring money to individuals. All Transactions came thru NY - when looking at the transactions. Patelco was notified on 1/13/2024 and shut down my account and open a fraud claim. All monies from Bank transactions have been refunded. The thiefs openened accounts at ********************* Target and all those have been shut down. The Thiefs attempted to break into my 401k account with ******************** all those accounts have been changed and extra security meausres have been applied.On 1/17/24 I received an email from American First Finance that my payment was due - I immediately called them to understand what the payment was for - they researched and said the I bought a ring from a **** Shop on 1/15/24 "Oscars Gold Diamond" for $3,500.00 I immediately opened a claim with their fraud departmment and emailed electronically all documents that they require - Drivers License, notarized documents, Police Report, Documents that show billing at my home address in ********** etc. I have followed up every 30 days since 2/9/24 with no support or help. 4/17/24 I spoke with ****** at American First Finance and she stated they the "fraud" group found the transactions valid. I asked to talk with the fraud group, but she replied that they don't allow that. She then asked if I had filed a police report - Yes. She said she would escalate and I would hear in 30 days. This company is difficult to work with, they claim they send me in Mail Letters explaining their findins, I have received none.