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Business Profile

Financing

American First Finance, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for American First Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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American First Finance, LLC has 8 locations, listed below.

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    Customer Review Ratings

    1.55

    Average of 697 Customer Reviews

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    Review Details

    • Carmen M

      Date: 02/06/2025

      Carmen M

      Date: 02/06/2025

      Bad business because they have hidden Fees and never send you documents about your early payoff

      American First Finance, LLC

      Date: 02/07/2025

      Hi, ******, thank you for your feedback. We are sorry to hear that you are dissatisfied with our product. Please contact us at ************ and we will assist you with your concerns and any questions that you may have. We hope to hear from you soon and look forward to having the opportunity to better meet your needs.

    • Lacy P

      Date: 02/06/2025

      Lacy P

      Date: 02/06/2025

      I cant believe that American Home Furniture works with this company. I purchased a couch and financed $1400, I made every payment on time and extra payments. My early buy-out was 12/17. I had one payment left beyond that but didnt realize that until I went to make that payment. They were insisting I owed $2751!!!!!! On top of the $1236 I already paid! I understand making a **** for the loan. But this is robbery. I then agreed to a settlement for an additional ****** and it is still showing I owe 1956!!! There is no customer service to speak of either. I owed $164 and I've since paid an additional $500. Im done giving them my money. If you were a legitimate company you would have real agents! If you were a reputable company you would take your reasonable cut and not s**** people over. You dont have a-lot of return business do you?

      American First Finance, LLC

      Date: 02/07/2025

      ****, thank you for sharing your insights with us. Its hard for us to hear that you had a negative experience, as we strive to do our best to provide our customers with the best support possible. Please call us at ************** and ask for a supervisor so that we can further discuss this with you. 

    • Emma M

      Date: 01/31/2025

      Emma M

      Date: 01/31/2025

      Don't use this company. Today was the last payment I had to make, but they modified the agreement to extend my lease without my knowledge, claiming that my contract ended on January 16, which is not true. They told me I had to pay within six months, so I made a payment that was double what I owed to settle it in under six months. I have now contacted my bank to deny any further payments to them. I have also contacted them and all they say oh well you have to pay it again nothing we can do it was on your contract. Its funny how the contract cant even be accessed. Please do not Use this company they will steal from you and lie about it.

      American First Finance, LLC

      Date: 02/03/2025

      **** ********, thank you for sharing your insights with us. Its hard for us to hear that you had a negative experience, as we strive to do our best to provide our customers with the best support possible. Please call us at ************** and ask for a supervisor so that we can further discuss this with you.

    • Shana F

      Date: 01/24/2025

      Shana F

      Date: 01/24/2025

      Predatory Lending at its finest!!!! DO NOT USE THIS COMPANY!!

      American First Finance, LLC

      Date: 01/27/2025

      Thanks for being a valued customer, ***** *******.  We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact ******************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

    • Seitheach W

      Date: 01/18/2025

      Seitheach W

      Date: 01/18/2025

      Scammers. They add weekly to the amount you owe. I had paid off my balance down to 1000 then they added 25 then another 25

      American First Finance, LLC

      Date: 01/20/2025

      Thanks for being a valued customer, ********* ******. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact ******************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon. 

    • Sarah H

      Date: 01/09/2025

      Sarah H

      Date: 01/09/2025

      They are a SCAM! They were continually lowering my monthly payment to the minimum payment so I would not meet the early payoff date. I had to continually call them. They were charging 127% interest after the initial period which is illegal. Even when I went on the website to make the final payment before the cutoff expired their system would not allow it to be processed. They are predatory lenders and they should be in JAIL. Do not use them for ANYTHING.

      American First Finance, LLC

      Date: 01/10/2025

      Thanks for being a valued customer, ***** *******-evans . We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact ******************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

    • Carrie C

      Date: 01/04/2025

      Carrie C

      Date: 01/04/2025

      I used this service when I bought furniture from American Freight. I put a down payment of $100 and thought this was a great idea, but then I noticed that I was being charged a rental fee and a leasing fee along with a protection fee that doesnt cover any damages and sales tax with all of that taken only $28 was going on the principal I also noticed that I was paying for the down payment as well which already paid. This place is nothing but a scam, and banks on people not paying it off early so they can double the amount of time you have to pay so Im paying over 2000 on a 1000 dollar damaged couch and I only had it for less then a year. So buyer beware I already put a stop payment. No wonder why theyre going bankrupt

      American First Finance, LLC

      Date: 01/07/2025

      Thanks for being a valued customer, ****** *******. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact ******************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon. 

    • Alejandra G

      Date: 12/10/2024

      Alejandra G

      Date: 12/10/2024

      ********* ************** and its employees are the worst. They provide false information and expectations. They keep charging me illegally for a set of couches that I dont have in my possession. Not only that I asked the sales representative Ruele several times if I wouldnt be charged until I had the furniture delivered and stated yes. I take care of my credit and what this company is doing is illegal. They drafted money from my account and on top I got a *** fee. Which this company had not paid for. This is not my first time doing business with them but it will be the last.

      American First Finance, LLC

      Date: 12/12/2024

      Hi ********* ******, we set a high standard for ourselves to serve our customers, and were sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.  

    • Tarina W

      Date: 11/23/2024

      Tarina W

      Date: 11/23/2024

      If I could give them zero stars because no one never returns my calls and Ive been calling and no one has contacted me nor resolved the issue. But sure continue to take money

      American First Finance, LLC

      Date: 11/25/2024

      Hi ****** ********, we set a high standard for ourselves to serve our customers, and were sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail. 

    • Jon J

      Date: 11/22/2024

      Jon J

      Date: 11/22/2024

      One Star I's way too much.....I opened a loan for ******* ..I was told by merchant early buy out same as cash...But No!! It's a extra ****** ..I call the day after I made the purchase to explain what happened and how the merchant was deceptive..they (AFF) didn't care...also..they added an additional ******* to the account..because I my missed the 90 day buy out due to me being in a vehicle accident.....I reached out for a settlement offer to close this but was told no..due to account being to new??? REALLY?? Hopefully someone contact me from upper Mgmt..!! Not simply say call and ask for a Supervisor...I tried that..it didn't work...If anyone sees this from AFF..I'm willing to settle ..but I want account closed and a letter of account being closed

      American First Finance, LLC

      Date: 11/25/2024

      *** *******, thank you for sharing your insights with us. Its hard for us to hear that you had a negative experience, as we strive to do our best to provide our customers with the best support possible. Please call us at ************** and ask for a supervisor so that we can further discuss this with you. 

    American First Finance, LLC is NOT a BBB Accredited Business.

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