Reviews

This profile includes reviews for Employer Direct Healthcare, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Employer Direct Healthcare, LLC

  2100 Ross Ave STE 1900 Dallas, TX 75201-2739

  
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  Employer Direct Healthcare, LLC

  2100 Ross Ave STE 550 Dallas, TX 75201-6765

  

Review Details

• Review fromVeluswamy M

  Date: 02/17/2023

  5 stars

  Veluswamy M

  Date: 02/17/2023

  I was so glad to have chosen SurgeryPlus for my son's shoulder surgery. Their Care team support is excellent so impressed on their follow up through the entire process. Information sharing is excellent. Costing is great and their network of falicities and Physicians were excellent. I have and will continue to recommend SurgeryPlus with no second thoughts.
  

  Employer Direct Healthcare, LLC

  Date: 02/22/2023

  *********,
  
  We are always thankful to receive feedback from our Members, We are always looking for ways to improve upon our services and very much appreciate the time you have taken to post this review. We are here for you when you need us. Wishing you a happy and heathy journey.
  
  Team EDH

• Review fromTerra O

  Date: 02/17/2023

  5 stars
  We have nothing but good things to say, When I started a new job and discovered the Surgery Plus benefit was available to my husband, I was shocked. I have never had insurance take care of ** the way our current policy does. The provider was knowledgeable, patient, and explained the process and continuing care. Follow up virtual appointments with a dietician have helped him progress through the various stages of post-surgery diet, and he has never felt left out in the cold. While we did have to wait in the lobby to be called back for extended periods of time, the benefit of his better health is more than worth that price. Coming off all three insulins two months after surgery is worth that price. I cannot say thank you enough.

• Review fromPaula S

  Date: 02/17/2023

  5 stars

  Paula S

  Date: 02/17/2023

  We have used Surgery Plus on two different occasions. We had support from Surgery Plus team through each one. We received a debit card with gas money and a hotel because we had an early call time for surgery. They made the reservations and everything was taken care of. The choice of doctors for the surgeries were top notch and they indicated if we weren't happy with the choices they sent they would look for others. The amount of money we saved by using Surgery Plus was phenomenal!!! We will definitely be using them again we we need surgery.
  

  Employer Direct Healthcare, LLC

  Date: 02/22/2023

  *****,
  
  We are always thankful to receive feedback from our Members, We are always looking for ways to improve upon our services and very much appreciate the time you have taken to post this review. We are here for you when you need us. Wishing you a happy and heathy journey.
  
  Team EDH

• Review fromLaura V

  Date: 02/17/2023

  5 stars

  Laura V

  Date: 02/17/2023

  I ABSOLUTELY LOVE SURGERYPLUS! My entire experience from the very first contact with my representative through surgery was amazing! I am so fortunate my employer provides this coverage.
  

  Employer Direct Healthcare, LLC

  Date: 02/22/2023

  *****,
  
  We are always thankful to receive feedback from our Members, We are always looking for ways to improve upon our services and very much appreciate the time you have taken to post this review. We are here for you when you need us. Wishing you a happy and heathy journey.
  
  Team EDH

• Review fromMatt

  Date: 02/10/2023

  5 stars
  I recently had the opportunity to use the SurgeryPlus benefit. I had a complex situation, and the team did **************** to make sure I had quick access to a top quality surgeon that was highly specialized with the specific surgical approach most appropriate for me. The team helped guide me from start to finish. I had a great outcome, and would highly recommend people with access to utilize the SurgeryPlus benefit. Big thanks to the team!

• Review fromCarol K

  Date: 02/10/2023

  5 stars
  The company goes above and beyond in helping members. The compassion from the team is clear - this is a patient-first organization. They do the research, handle the details, and get members access to top-quality providers quickly and affordably. Well done.

• Review fromGrant Z

  Date: 01/30/2023

  5 stars
  I've taken care of over twenty patients that utilize Employer Direct Healthcare. The whole concept of getting patients to high volume surgeons who are the best in their field means better patient outcomes with lower complication rates. Over half of joint replacements in the country are performed by low volume surgeons who do less than fifty similar surgeries per year. A company doing the homework to determine where a patient will have the biggest improvement in quality of life is a refreshing concept and is the future of healthcare.

• Review fromMarie M

  Date: 11/29/2022

  1 star
  SurgeryPlus is a horrible business for companies to subject their employees to. I completely understand wanting to control costs but that should not be done at the risk of employees welfare. American Airlines initially said this was voluntary until they made it mandatory for Bariatric surgery patients. I had already started using a preferred provider under BCBSTX and was told during open enrollment that as of 2023 I had to use SurgeyPlus who does not have a relationship with my provider. They instead only use a Bariatric surgery company that does not educate their patients and is just known for how many surgeries they can fit in versus real care and help with a lifelong change. This change will force me to move up my surgery just to avoid having to change providers. The point of having PPO insurance instead of HMO is to have a choice between in network providers, so that a patient can choose a doctor that meets their needs. Meeting needs is more than cutting into me, it's also listening to me as a patient and understanding that I am a human, not a cadaver for you to practice on. Especially when dealing with doctors who do not work well with minorities. SurgeryPlus, you need to get it together and stay out of other people's healthcare. You have horrible ratings and limit patients from using their benefits to the scope that they should be able to. Good healthcare is more than what's cheaper. It's about having a good quality of life and wellness. American Airlines, you should be ashamed of the way you sold out your employees!

• Review fromKelly B

  Date: 11/02/2022

  1 star

  Kelly B

  Date: 11/02/2022

  They can't tell you who is in their network. They said you have to fill out a questionnaire about your preexisting conditions and then THEY will determine what surgeon you need to see. No thanks. The customer services **** **** was nice, but couldn't help at all. I asked to *********** the list of surgeons by specialty, and I was told no. I've never seen an insurance company or insurance adjacent company that can't provide in-network providers. It's bizarre. Their website and phone system are garbage too. Good luck getting information. There's too much secrecy for me to feel comfortable using this service. Based on the other reviews, I'm not alone. The business idea isn't bad, but the execution needs overhauling or this business will close.
  

  Employer Direct Healthcare, LLC

  Date: 11/07/2022

  Hello *****,
  
  Thank you for your feedback on your interaction and information with our team last week. As a company, we strive to provide the most information to our members and clients to ensure they can make the best healthcare decisions. We have outreached to you through a call and email to help clear up any confusion and ensure you have all the information to make your healthcare choices. Please give us a call back at your earliest convenience at ************.
  
  Best,
  Rachel V************

• Review fromLorienda C

  Date: 08/21/2022

  1 star

  Lorienda C

  Date: 08/21/2022

  1 star for effort I guess because I had to, in order to post review. What a nightmare. No one return calls. You can call in until the son comes up and nothing. They have representatives answer and take messages but no follow up. I am still waiting for approval from this company on a colonscopy and endoscopy procedure scheduled on 7/22/2022. They never gave authorization to the surgery center and I showed up for my procedures. The surgery center kept calling and calling to get authorization, and nothing. Silence. You could hear the crickets. Anyways, I paid for my procedures in another way. I was already there. Also, I have to go way out of the way for these procedures and passing a dozen surgery centers. This is not a good resource at all. I will never use again. Horrible experience. Thank goodness that the Surgery team was amazing.
  

  Employer Direct Healthcare, LLC

  Date: 08/26/2022

  Dear Ms. *********
  
  We sincerely apologize for you having issues reaching our team in regards to your services during your journey. That is certainly not at all the level of service we aim to provide. Please know that this issue has now been elevated to our Director who is aware of and tracking the situation to ensure a resolution for you. We appreciate that you have kept your case open with us, and we would welcome the opportunity to repair your experiences with the SurgeryPlus benefit. We are committed to ensuring any future experiences with our company meet your expectations in every aspect. We will attempt to reach you, and if you see this response, then please do give us a call at XXX-XXX-XXXX so that we can do our best to get your experience righted.