Business ProfileforOYO Hotels Inc.

I had a room booked for a 2 night stay at the *** Airport Inn Hotel in ***************** from 6/6/24 to 6/8/24. My husband had a seizure on our way to the hotel and we were forced to stay at a hospital on what would of been our first night of the stay. I did call the hotel to let them know and asked that the room be held as we would still be arriving for the second night. I was assured that the room would be there. When we arrived the next day, the room had been rented out and there were no clean and available rooms to be had as they had already rented the room we had paid for before arriving to someone else. I was assured by the hotel manager that upon contacting ***, my money would be returned. After several (7 or 8) attempts, by phone, email, and chat, no one has even bothered to contact me and not a single cent has been returned. The whole experience is nothing short of theft. The hotel it's self was severely run down, the room that was under construction that we were allowed to see had obvious signs of bed bugs and visible mold growing on the walls. I am seriously considering filing a class action lawsuit for the systematic fleecing of the poor and ****.