ComplaintsforOYO Hotels Inc.
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Complaint Details
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Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 31st after a cancelled flight I called Oyo for a reservation. The only option is through a central call center. They required payment in advance which was done for $68. On arrival at the hotel we were told by the clerk that there were no rooms available, no ability to receive a refund on site, and no ability for him to locate another room at the nearby alternate locations. Two other people came in after us, also already having paid, and were told again that there were no rooms and no refunds. I then called the central customer service line for a refund. I have now received a $3 refund and a $65 cancellation fine. This seems illegal and I would like the full money back (as well as $30 in wasted Uber money if it were up to me).Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I arrived and was told a room was unavailable at OYO Hotel in *************, Tx but my money would be refunded. $125.00. I had to book a room with another hotel and pay another $257.00. I keep getting emails after speaking with customer service stating they will send it to someone to look at. The first customer service agent already said the money would be refunded but they keep sending me through the complaint steps without any resolution.Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The date I was charged was 05/08/2024.I paid via online to Hotels in ******* the sum of 150.28.They committed to provide a motel room from 05/08/2024 - 05/24/2024 at the ***************** by OYO I-35 ****** *********The hotel they booked me at is no longer in operation at that location. It's a run down unoperational lot and building.Hotels In America has stated that they could not verify the information I provided them with their partners or the hotel and therefore could not/ would not give me a refund. The booking confirmation number I was provided is B_14061863.The money was taken out of my Cash App account on 05/08/2024Initial Complaint
05/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***** infested. Room with black mold visible in the bathroom. No television, . Rude disrespectful racist staff. Given dirty towels from the office one day wouldn't even give me any on the next day.Initial Complaint
04/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is the email I sent to them and should fully explain the issue:Greetings,I recently had a booking though Priceline to your ********* location on 4/19/2024. Please reference booking number *********. Upon checking in, I was required to deposit $50 cash. We (My wife and myself) checked in, placed our personal belongings in the room and went out for the evening. Upon returning, I found that the room and the hotel in and of itself are unacceptable for the following reasons:-Prostitution openly taking place on the premises -Drug transactions in the parking lot -Drug use in the parking lot -Burn holes in the comforter -Brown stained pillowcases -Horrible smell in the room -Beer in the refrigerator -Random mattresses throughout the hotel -The hotel is under renovations -Overall filth and lack of maintenance -False advertisement on the internet as this is obviously NO COMPARISON to what you sold me.-Pet friendly but the only area that would have been available to walk a pet is covered in carpet removed from your hotel which has been made into some kind of carpet garden where squares have been cut out of the carpet and plants (dead now) grew through the holes.I then promptly removed our belongings from the room, went to the lobby, signed a ledger acknowledging receipt of my $50 deposit and CHECKED OUT with a dark skinned gentleman with glasses and unfortunately and noticeably misaligned eyes. I am hereby officially requesting the remainder of my booking to be IMMEDIATELY refunded. I was then responded to with an obviously standard issued response. I am now receiving no response from them at all. Redacted email due to character count restriction.Booking ID- ************* investigating the matter we have noted that you have used the originally planned duration of your stay. We regret to inform you that, as per our records, there were no reports of service issues communicated to our front desk during your stay.************************* OYO Guest Experience ManagerInitial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Stayed 4 nights at oyo hotel in Irving and wasnt supplied any sheets, towel or other amenities to bath or wash up with the employee told me I had to wait until the next day and I paid 100 a nightBusiness response
04/26/2024
????Business response
04/26/2024
??????Business response
04/26/2024
??????Initial Complaint
04/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
THIS WILL BE A THE BIGGEST COMPLAINT I HAVE EVER MADE WITH THE BBB. I booked a RESERVATION with this hotel an upon arrival I was told my room was already booked an that I would have to pay 20$ more with a baby in the back seat and just came from out of town. I'm not just inquiring for a full refund a want a full apology an hopefully to know this won't have to anyone else.Initial Complaint
04/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The room was $50 then a $50 deposit. We stayed 3 nights did not get room service, the room was dirty Joplin arrival, we couldn't get clean towels and the 2nd day we were denied toilet paper, then upon check out we were denied the deposit bc we didn't empty our trashInitial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I stayed at the *** I-5 Chehalis South in ******** WA on March 8. It was supposed to be a 3 day stay but due to the horribly loud conditions there at the Hotel., I could not sleep. I paid the hotel $270.48. I told the owner about this the next morning and he agreed to refund me $180.32. I have been calling this *** ******************** all month since not receiving my refund Each week they tell me they are escalating my refund to get my money back to me and now it is almost 20 days since I stayed and have NO Refund.Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was a guest at the OYO Hotel in ********* from 3/12.- 3/14. They claim that I smoked in a non-smoking room during my stay. I did not smoke in the room. I tried to resolve this directly with them to no avail. Not only am I not guilty of this offense the hallways in the hotel reeked of the smell of marijuana. I was charged $846.40 on my **** debit card.
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Customer Complaints Summary
133 total complaints in the last 3 years.
63 complaints closed in the last 12 months.