Complaints

This profile includes complaints for OYO Hotels Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OYO Hotels Inc. has 19 locations, listed below.

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• 

  OYO Hotels Inc.

  Dallas, TX 75201

• 

  Studio 6 Suites by OYO Hotel

  1160 E Main St Wytheville, VA 24382

• 

  oyo hotel

  14833 Katy Fwy Houston, TX 77094

• 

  OYO Hotel Mcallen South Airport

  1301 S 9th St Mcallen, TX 78501

• 

  Island inn by oyo Galveston beach

  6311 Central City Blvd Galveston, TX 77551

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a two-night stay at ************************** in ********, ** through ***. I never received a confirmation email and only knew my reservation was confirmed because my card was charged. I called OYO the day before my trip to confirm and get my reservation number (RZVB9728).When I arrived, the hotel was in unacceptable condition. The room was dirty, there was mold throughout, and the parking lot was full of trash due to nearby construction. I checked out after one night even though I had paid for two, because the place was not safe or clean.I contacted OYO about a refund, and they told me I had to go through a third-party company called ******** name I had never seen or agreed to during the booking process. I looked up WebBeds and found a disconnected phone number. I also emailed them but have received no response. I have no confirmation, no receipt, and no way to contact anyone from WebBeds directly.Ive now called OYO multiple times and keep getting the same responsethat only WebBeds can issue a refund. OYO takes no responsibility despite being the brand I booked through, the one who charged my card, and the only point of contact I was given. I feel like Im being scammed and passed around with no ************* requesting a refund for the unused night and an acknowledgment from OYO. If I dont hear back, I will dispute the charge with my credit card and continue sharing my experience publicly to warn other customers.Desired resolution: Full refund for one nights stay and written confirmation that the issue is being addressed.

  Customer Answer

  Date: 04/28/2025

  hello, the company did reach out and I got a full refund. I am not sure if this is the right contact to send this to so please let me know if I need to contact another source.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the website it lets you book a room, it states in the description that it is refundable as long as you refund within 24 hours before you stay. I wish I would have read the reviews on ****** because all of them stayed the same thing. There is no point of contact that works to cancel or get a refund once you book. I sent multiple emails, left multiple ****** Play reviews for their app, called their phone number multiple times, and use their in chat app. I even called the specific location that I booked at and I got hung up on. They leave no avenue for cancellation and they will charge you the full amount without any resolution. I was trying to cancel a full month before the trip.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, my significant other and I stayed at one of your hotels in ***********, *******. I'm not sure how it was considered a 3 star hotel. I am very disappointed with the room. The manager on site was very nice, that was about the only nice thing there. I will attach photos of my room as well as describe them. Where to begin with this we walked in saw stains on the ceiling, the bathroom door had a piece of ply wood on the bottom, the back of the door is falling off, holes in wall, stains on sheets, cigarette burns in the blanket. The first night someone turned the breakers off to our room and when we went to ask for maintenance to check it out the manger flipped the breaker back on. We had insulin in the fridge that needs to stay cold all the time( the breaker was off for atleast 12hrs).I wish we were able to have cancel and get a refunded and found somewhere else to go,but we were told that we couldn't get a refund. This was a very unacceptable place and should be inspected and taken off the list for hotel rooms. Thank you for your time and I hope to hear from you someone. My contact information is ************ and email is ******************** Sincerely ***** *****

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for this business and let them know at booking I would have my service animal with e and I was told thats fine. I let the representative know that I do have paperwork for him s as well. I paid $26 to get there after being physically abused where I was and stated I needed safety. When I got to the counter not only did the woman refuse us service she did not even look at the paperwork I was trying to show her. I called the hotel to let them know what was happening and was given the run around and was refused. Nobody cared about my situation or the fact my service animal was there to not only assist me but that I had legal papers to prove it. Thus is unacceptable and I will be taking further action.

  Customer Answer

  Date: 04/24/2025

  Nobody has tried to contact me. The last message I got was that my complaint was sent in

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked two nights at the oyo hotel ******* from Saturday March 8th to Sunday March 9th of 2025. I wanted to extend my stay for a week but the hotel staff was so rude, impatient and uncooperative with me rebooking that I stated I would leave for the day and rebook that night March 10th. At no time in me stating this did they state I could not rebook. I left the hotel with no issues and received my 50 dollar cash deposit back as the room was left in good condition. I rebooked for March 10th for a king bedroom and returned to the hotel around 9 pm after work to be told I was added on the do not rent list. I was not given any reason as to why when I asked and no one would let me speak to the property manager about the situation. The only reason I can think of is they were unhappy they couldnt keep my security deposit. The staff was also racist, judgmental and accused us of smoking weed when I stepped out to smoke a cigarette while staying as a guest at the hotel. I guess they assume all black people are on drugs. I told them I wanted a refund in which the hotel said I would have to call the third party company in order to obtain a refund and just state I was on a do not rent list and my money would be refunded. I did call the third party company which is *********. They stated record of cancellation request is needed from oyo hotel in order to issue a refund which of course they refused to provide. Both ********* and oyo hotel both refuse to take responsibility to refund the money owed and refuse to communicate with each other yet they clearly have a business relationship. I was not allowed to check in or stay at the hotel with no actual reason given. I should have a refund for the full amount I paid and an apology.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a fully refundable pay at hotel room at **********. When I got here the location was in a horrible neighborhood. The ac units were being held in by plywood and the rooms were dirty. Not a advertised on ********* at all! I spoke to the manager and told him I didn't want to stay and refund me. He said I need to talk to corporate. I was marked as a no show and charged! I need my refund, because the hotel was misrepresented online and was unsafe.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the *** app for the first time going on a business trip to *********. I booked a motel for a special rate for 40 dollars. I went to the motel and he told me it was cancelled. I did not cancel the ******* I called the customer service and they explained to me their cancellation policies.The customer service department was very mean to me on the phone regarding the fact that I cancelled the room, and absolutely no refunds. I did no such thing. They said they was going to send me a 40 percent off voucher on my next booking. I did not receive it. The assistant manager was very rude on the policies. I feel I deserve my full refund because on the fact that I told them I did not cancel the booking,and yet they relied on their systems more, than my per mouth statements on my situation. I showed nothing but respect and yet I lost 40 dollars and suffered in the rain without a room. All the other rooms were way to expensive over 200 dollars for one day. I recommend that this app should be terminated. Very obnoxious and unprofessional behavior is not called for and I did not cancel. And did not believe my word and relied on their systems. And I did not even receive what they said. Please take action and refund my card.

  Business Response

  Date: 04/03/2025

  **************, ********, nikal laude.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This hotel offers "Fully Refundable" rooms, however, they take your money. AND cancel the room.I have proof via emails.I have attached the emails, as well as the transcript with me and the representative.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/11/2025 Bald k*** ar oyo I booked a room through the app 45 min before I got there they wanted more money looked at my 16 yr old and told her if one person knocked on our room door they were calling the cops so I asked for a refund and they refused to give my money back I could see if it had been booked all day but ******************************************************************************** but others too The husband and wife are rude all the time and you cant have any visitors while you stay there at all

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/06/2025 I paid ************* & Hotel $121.83 (and plan to add 1 day) to stay at the hotel room 226. I was told if I did not like the room, I can be moved to another room. My first night, the heater did not work (room was very dirty/temp 30 degrees), bed and towels linens where dirty and wrinkled, and floor was dirty. The next morning, I asked for the linen to be changed and was advise housekeeping came yesterday. I advise my linen was dirty and stained. I was advised the linen would be changed today. When I came back to the hotel after 1:00PM I asked for my linen to be changed. I was advised their system was down the day before so no housekeeping and to bring the linen down and they will exchange. She was quite rude. I advise to change room due to the heater she said no and gave me a small heater for the room. I brought my linen down to be exchanged and was told not to exchange at front counter but side door, She then told me to come in the back to the laundry room and throw the linen down on the floor. I said only personnel should go back there but she raised her voice and said put them down in here on the floor or take linen back. I was very uncomfortable but I took the linen to the back and put on the floor then she slam the door in my face. I knocked on the door and asked for clean linen and she said you should have asked me for them. She then gave me unclean sheets and pillow covers unfolded in the laundry bins and folded top blankets. Then shut door and said shes getting on my nerves. I didnt deserve that treatment. Im still itching from the room. The room is still cold. I was never rude to anyone. This is not good business. When replacing the linen I discover more dead roaches and bugs. Theres stains on the mattress and burns, tubs stains did not come out and floors dirty, It was very unsanitized. I was very nausea at work today with my stomach aching. The beds and heaters need to be replace -the freeze is here people will get sick like I did.